To Whom It May Concern
Mervelee Myers Response To Helen Ewins Response To Complaints
7 April 2024
3 April 2024, Mrs Mervelee Myers, 16 Alma Grove, LONDON, SE1 5PY
Dear Mrs Myers
Complaint: 202342943 – Stage 1 complaint about the Housing Ombudsman Service
I write further to your email to the Housing Ombudsman Service of 21 February 2024, which has been accepted as a Stage 1 complaint about the standard of service you have received from the Ombudsman in relation to case ref. 202209405.
Thank you for your emails on 4 and 19 March 2024 providing further information.
My role is to look at the service we have provided and the handling of your case so far. It is always disappointing to learn when a resident is unhappy with the service the Ombudsman has provided and I am sorry you have felt it necessary to raise a complaint about this. I have now had an opportunity to consider your complaint and my response is set out below.
MM Response 7th April 2024
Your complaint
You have complained that the Housing Ombudsman Service has:
Demonstrated discrimination, and ignored discrimination by your landlord
Breached your rights under the Equality Act 2010, and ignored your protected
characteristics
Background
You first contacted us in 2022. We asked your landlord to respond to your complaint in August and November 2022. We sent you a copy of its stage 1 response in November 2022, along with advice to escalate your complaint to stage 2 if you remained unhappy.
You contacted us in July 2023 asking for an update. We have been helping you to complete your landlord’s internal complaints process since then.
Samantha Gibbs Abused Her Power of Authority For ASB MM Response: How have the Housing Ombudsman Service helped Mervelee Myers to complete the Housing for Women Internal Complaints Process since? Let me give Helen Ewins some example of how HOS is party to breaching the Equality Act 2010 Protected Characteristics since Samantha Gibbs joined in April 2022. Let me put on record that H4W changed with the employment of Samantha Gibbs in April 2022. I was sent invitation to ASB meeting in May 2022. All this information was wiped from the Customer Portal with Data from 2000.
Candy Smith Offer to Mediate Trina Philbert Visited my Home with Candy Smith Southwark Adult Social Care who volunteered to mediate after a visit to assess my husband in 2022. The outcome of all correspondence should be in the Customer Panel. Both Trina Philbert and Samantha Gibbs started working at H4W shortly before I complained about H4W. Therefore, why have they proceeded to coerced Ms Gilchrist to target me because they have no trainings and not equiped to deal with the hatecrimes that started on the 13th December 2021. Since the Police was involved and chosen to take sides with the neighbour. This set the patterns for the way I was treated by H4W, the Met Police, HOS, the Criminal Justice System, the Crown Prosecution Service and the Judiciary of England and Wales. All the DATA wiped from my Customer Portal contain information from 2000. In case Helen Ewins is not familiar with the Equality Act Protected Characteristics let me give her examples of how both H4W and the HOS and other representatives that contacted me on behalf of H4W breach the ACT. The HOS acting like I did not outline what amounted to the hate crimes from the glass to the communal door was broken and Police chosen to side with Ms Gilchrist when they visited on the 13/12/2021. This was AGE RACE DISABILITY BELIEF.
Housing for Women Turn Abusers I will be addressing this matter because of the stance of the HOS colluding with landlords against tenants as breaches of the various laws, legislation, codes of practices and conducts. The fact that HOS colluded with Housing for Women against Ms H. Presley is proof that H4W which provided a roof for me when I was HOMELESS and experienced DOMESTIC VIOLENCE. Have now become the ABUSERS using the Unlawful Injunction threats of Imprisonment and Eviction via Contempt of Court to breach our rights as TENANTS. Is HOS saying they are not aware of what is going on with tenants like Ms H Presley and myself?
The MP Neil Coyle Representation The MP contacted H4W at least twice about the matter. I even contacted the Rev Rose Hudson-Wilkin to mediate on my behalf. Because I meet her at the AGM in April 2014 after saying my final goodbyes to my mother.
Hostile Environment of Housing for Women H4W created a Hostile Environment from Ms Gibbs and Philbert joined in 2022. In December 2022 Christmas eve I had to barricade myself in my home when Ms Gilchrist targeted me. My brother was on the phone for over an hour before the Police came. Is Helen Ewins saying I did not escalate my complaint to stage 2 if am not happy?
Housing Ombudsman Service Breaching Equality Act 2010 Is HOS aware that H4W contacted me in July 2023 about MEDIATION and after that Devonshires Solicitors LLP Narin Masera became the VIOLENT NUSIANCE the CRIMINAL needing Emotional Regulation Treatment? The HOS is guilty of breaching the Equality Act by allowing H4W to take me to court and responsible for putting my husband life in danger.
Complaint Against Housing Ombudsman Service
You raised a complaint about the service you had received from the Ombudsman in February 2024. We asked you to provide specific examples of why you felt the Ombudsman had discriminated against you by Monday 25 March 2024. You replied on 17 March 2024 with further information.
Reasonable Adjustment Is the HOS aware of the court cases I have been involved in since Devonshires Solicitors LLP Narin Masera sent me letter in July 2023? The HOS is responsible for the state of affairs by allowing H4W to get away with HATE CRIMES against me. In asking me to provide specific examples by 25 March 2024 is breaching the Equality Act 2010 Protected Characteristics. My husband was admitted to hospital on 7th February 2024 and dischard on 28th February 2024. I was in Court on the 14th February 2024. After I got home from Court I was called by a Deborah from H4W. This is the continuing of H4W Terrorism with Ms Gilchrist and Narin Masera of Devonshires Solicitors LLP. Mr Tomlinson was readmitted to hospital on 9th March 2024. Therefore, both HOS and H4W are responsible for the decline in my husband’s health and that of Mervelee Myers.
Helen Ewins will be Charged for Unprofessional Conduct
Stage 1 Response
I have not upheld your complaint.
PO Box 152
Liverpool
L33 7WQ
Tel: 0300 111 3000
info@housing-ombudsman.org.uk
http://www.housing-ombudsman.org.uk
Fact of Housing Ombudsman Service Discrimination
Thank you for the information you sent about how you feel discriminated against on the basis of your protected characteristics. MM Response: This has nothing to do with my feelings. This is about HOS colluding with H4W to breach the Equality Act Protected Characteristics. Leaving me and my husband victims of the HOSTILE ENVIRONMENT that 16 Alma Grove became after Samantha Gibbs and Trina Philbert were employed in 2022. You have provided a range of examples, but I can only look at the service provided by the Housing Ombudsman. MM Response: The service provided by HOS is same it provided for Ms H Presley. Therefore my investigation has focused on the issues that relate to the service we have provided. MM Response: This means HOS is not provided the service that are governed by law, but what they get paid by H4W to do. Kindly read the TENANCY AGREEMENTS I signed between 2000- date.
Handling of your landlord complaint
You said that the Ombudsman has treated you like a violent nuisance. MM Response: I never said any such thing. Do you have EAL? From my review of your case, I have found no evidence that the Ombudsman has treated you differently to any other service user. MM Response: Refer to Ms H Presley for the answer to whether HOS treated US differently. As the minute taker for the Customer Panel, I would advise the HOS to get my DATA from 2000. We have progressed your complaints in line with our process and provided the correct information at each stage. MM Response: I am sorry I have to disagree based on the UNLAWFUL INJUNCTION THREATS of IMPRISONMENT EVICTION that was adjourned to 12 June 2024. I would advise HOS to familiarise itself with the case. We have also been polite and professional in our correspondence with you. MM Response: Also HOS must familiarise with the case on 25th July 2024.
You said the Housing Ombudsman has failed to treat your complaint impartially. MM Response: Why am I in court if HOS had treated my complaint impartially? From my review of your case, I have found no evidence that the Ombudsman has sided with your landlord. MM Response: Reasons I ask if you have EAL? The correct process has been followed and advice given at each stage in line with the Housing Ombudsman Scheme, which sets out what we can and cannot do. MM Response: What HOS is sided with H4W against me. Because why then was I targeted in July 2023 despite the evidence HOS were given the facts about Ms Gilchrist TERRORISM and HATE CRIMES from I moved in? I was warned by Esther Oliver aka TESS what Ms Gilchrist was like with the neighbour who lived here before me. The Ombudsman is independent and impartial, and I have found nothing to suggest otherwise in our handling of your complaint. MM Response: No, this is breaches the Equality Act 2010 Protected Characteristics and unprofessional conduct by HOS employees, like Helen Ewins who don’t seem to read and comprehend the English that I communicate in. I give Ms H Presley’s case as example.
You said that the Ombudsman has ignored discrimination by your landlord. MM Response: Yes that’s correct and we need to take Ms Presley’s case as proof that HOS ignored discrimination. We are bound by the Housing Ombudsman Scheme, and cannot investigate a complaint until it has exhausted a landlord’s complaints process. MM Response: Here is the proof that HOS colluding with H4W in breaching the RIGHTS of TENANTS by using the loopholes in the laws. Tenants are unable to get representations from solicitors. In my case H4W solicitors Devonshires bought out Stepen Agera who sent a letter to court that he be removed the day of the hearing. If HOS has to wait to investigate until it has exhausted a Landlord’s Complaint, why has HOS allowed H4W to get away with wiping the Customer Portal of DATA from 2000 that would include the stages of the COMPLAINT reached and agreed? Therefore, if a resident contacts us before they have received a final response from their landlord, we will provide advice to help them to complete that process. MM Response: HOS seems to have got their the Housing Ombudsman Scheme they are bound by wrong. All HOS need to do is take the case of Ms H Presley as example of how HOS are party to discrimination by allowing H4W to use Devonshires Solicitors to target TENANTS who are unable to get Legal Representation. If a landlord is not responding to a complaint, we will send chasers with deadlines by which to respond. MM Response: Reasons H4W wiped the Customer Portal of all DATA from 2000. I would advise HOS not to make the same mistakes that were used to discriminate against Ms H Presley with me. Reasons I contacted my MP Neil Coyle about the matter. He wrote to H4W at least twice. I even contacted my husband’s MP Harriett Harman and the Rev Rose Hudson-Wilkin. In your case, this process has been correctly followed. MM Response: No I refute all of this and if HOS continues, I will raise another COMPLAINT… My evidence are online, reasons for HMCTS miscarriages of justice and the District Judges party to the discrimination.
If a complaint completes a landlord’s complaints process and the resident remains
unhappy, we will move it to the next stage of our process. MM Response: The fact that HOS wipe the Customer Portal clean of my DATA from 2000 is my proof that HOS failed to adhere to the Landlord’s Complaint Process and HOS is complacent in allowing the discrimination. HOS has since gotten HMCTS Criminals needing Emotional Regulation Treatment to breach my RIGHTS in that District Judge Sterlini who labelled me a VIOLENT NUSIANCE was involved with striking out my claims with Winsome Duncan who stole my MANUSCRIPT and sent Police to my home to section me from a MALICIOUS REPORT, I wrote on Facebook I was feeling SUICIDAL. This is when we decide if a complaint is suitable for investigation or mediation. MM Response: Based on H4W DISCRIMINATION with Devonshires Solicitors LLP I will name District Judge Bell for her role in me not able to collect the judgement from Barrister Ryan Clement. By including it in the cases sent to CLCC. Four years later I am getting threats from Court Enforcement Services LTD about paying for aborting the collection of the judgement. I offered MEDIATION and this was sent to me in July. I also contacted Narin Masera when I got her letter to mediate and warn her about H4W.
It may also be worth noting that the Ombudsman cannot make a legal finding of
discrimination, this is only for the Courts to decide. MM Response: Here is where HOS will be held accountable for H4W using Devonshires Solicitors LLP to target TENANTS. It was done to Ms H Presley who had no Legal Representation. I exhausted the CPS CJS HMCTS JCIO IOPC BSB SRA CCMCC HMPPS MOPAC CLCC DBS over the past ten years after the death of my mother with dementia. However, if a complaint reaches investigation stage, we will consider the actions of a landlord and whether it has acted reasonably in all the circumstances. MM Response: There is enough evidence online for HOS that H4W have not acted reasonably.
Finally, you said that we did not act on your complaints of 2022. We sent you your
landlord’s stage 1 response on 15 November 2022 with advice about what to do next if you remained unhappy. MM Response: Let me make it clear if HOS continue with this line of DISCRIMINATION they will be exposed. You did not contact us again until July 2023. MM Response: What about the wiping of the DATA from 2000? The letter H4W sent to me about MEDIATION, before Narin Masera of Devonshires contacted me in July. Why am I hounded in the Kangaroo Court and having District Judges who are involved in miscarriages of justice colluding with H4W? I am therefore satisfied that we did follow the correct process when you contacted us in 2022. MM Response: No HOS did not. I have letters from MP Neil Coyle to verify my arguments. HOS is just like the HMCTS now colluding with Landlords against Tenants who are unable to get Legal Representations.
https://youtu.be/3og_5Mgkhrw?si=O8Cc4tKKB6ha2KmH
Handling of your service complaint
You said the Ombudsman has further discriminated against you by asking you to provide examples of how we have discriminated against you at this sensitive time, and by providing a deadline for this. We can only investigate an allegation of discrimination if a resident has explained which protected characteristic they believe we have discriminated against and how. MM Response: As I have stated before, is the HOS aware of the HMCTS Kangaroo Court Cases at HMCTS? We need to understand why they believe we have:
treated them less favourably than other service users, MM Response: Why am the victim of the Met Police and HMCTS. I have been representing myself and is versed in the Equality Act Protected Characteristics.
put them at a particular disadvantage because of certain rules or arrangements
which are in place, MM Response: Please subscribe to my YouTube Channels. Then read the transcript of the HMCTS cases listed for 12 June 2024 and 25th Jully 2024. Are you aware my HUSBAND is DYING? He has been TRAUMATISED by Ms Gilchrist from 2001.
demonstrated unwanted behaviour that violates their dignity or creates an offensive environment for them. MM Response: The Landlord and Neighbour did this and HOS colluded with H4W by allowing them to wipe Customer Portal. By not acting about my complaint and siding with H4W I became a victim of Narin Masera paying Mimi Owusu for a 12 pages witness statement used to label me VIOLENT NUISANCE to add to the CRIMINAL needing Emotional Regulation Treatment.
If a resident makes a general allegation of discrimination without providing specifics, we are not able to investigate this as a service complaint. MM Response: Now the HOS will get another complaint. Seems as if Helen Ewins need training. I apologise that you felt that the request for more information was insensitive, however, this was necessary for us to investigate your complaint. MM Response: I sent the information and stated the fact about the INSENSITIVITY in regards to HUSBAND hospitalisation. I also provided the information asked for ahead of the deadline.
We have to provide a deadline when asking for further information, because we are only able to investigate complaints within a limited time after they are raised. MM Response: Once again HOS acting as if their employees are not trained for the jobs. Why am I doing PSYCHIATRIC assessment? If a resident needs more time and asks us to extend this deadline, we will always consider that request. MM Response: This is not relevant and I did supply the information asked for that you failed to not read or not understand.
Next steps
Service complaints are dealt with by a separate team that has had no involvement in any dispute resolution decision or review of that decision. MM Response: I have been dealing with similar matters the past ten years so know to expect. Based on HMCTS miscarriages of justice after bereavement and losses, I will use this case as a reference naming the HOS discrimination as example of changing the NARRATIVES. If you are unhappy with this response to your service complaint you can contact us and tell us why, and another member of the Quality Team may review this response. MM Response: I have done exactly that.
Yours sincerely
Helen Ewins
Service Complaints Investigator
To find out how we use your personal data together with your rights under the Data
Protection Act 2018 go to http://www.housing-ombudsman.org.uk/about-us/your-data
Yours Sincerely
Mervelee Myers FD (Open)
Helen Ewins
Service Complaints Investigator
To find out how we use your personal data together with your rights under the Data
Protection Act 2018 go to http://www.housing-ombudsman.org.uk/abou
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