Refer

Making a complaint

TO WHOM IT MAY CONCERN

Contact
Name: Arnold Ebenezer Tomlinson. DOB: 08/03/1923. Address: 19 Wilson Road, Camberwell, London SE5 8PB. NHS Number: 4629774653. Alternative Address: 16 Alma Grove, London, SE1 5PY. Telephone: Home: 02072310813. Mobile: 07950618083. Wife: Mrs Mervelee Nembhard-Myers-Tomlinson.

Concerns
My name is Mervelee Myers, I am the wife of Arnold Ebenezer Tomlinson and my concerns are based an several incidents occurring at BYRON WARD Ruskin Wing when I arrived to when I was forced out of the Hospital.

Neglecting amounting to Elder ABUSE
I arrived at the hospital just in time to prevent my husband sliding out unto the floor. The fact that a nurse entered the room behind me and did not even notice my husband was about to fall out of bed was alarming.
Safeguarding is Everyone’s Responsibility
Upon assessment of the situation, I made my husband safe by repositioning his body back on the bed. I then proceeded to record so I have evidence of my concerns with his feet hanging over the bed. After recording I left the room and asked the only person I saw to help me get someone to address the situation I find my husband in. The person was serving meals and let me on the WARD. He came in the room, looked at my husband and left the room again. He returned and started handing my husband. I noticed from helping with my husband in Guys that he did not have the skills to be dealing with the matter by himself. So, I decided to be on the safe side and record, because of allegations that are made against me. The male left the room and came back with a black female nurse. I was talking to the nurse explaining to her I have reasons for doing what I did. The male came back in the room demanding that I deleted the video with his face showing. When he decided to verbally abuse me, I asked him to leave the room. The nurse convince him to leave and he did.
Nurse Betty the LIAR
Nurse Betty entered the room SHOUTING for me to stop shouting. I told her I am not shouting. She claimed I should CALM DOWN. This is a trigger for me, so I ask her kindly to leave the room, and she did.
The Nurse Making Excuses
The nurse started telling me she was checking on him regular, etc, etc… I was listening keenly because she was implying that the person who visited him should have told her he was leaving. She said she was going to get help to make him comfortable. When my husband was in Guys, I offered to help, asking they instruct me what to. I did not offer to help because I am tired, I was tidying up last night and started feeling a twinge in my back. I did not get much sleep because of my neighbour’s Anti-Social-Behaviour. I was in court on Thursday and everything taking tolls on me. Last week I spent most of the day in A&E at St Thomas’. I was in the room, listening to the nurse chatting until her colleague came. I said to them I will leave so they can get on with their work. I went and stood in the corridor, leaning against the column. The TERRORIST LYING BETTY was sat at the computer. I was muttering to myself about my situation. She said I did not have to SWEAR, I told her I did not swear. I left the corridor, went back in the room, told the nurses I came back because the nurse outside was offensive.
The Early Years Practitioner Who Developed The Listening Ethos
I sat on the chair and was listening, not saying anything. Let me tell KINGS where I had the first nervous breakdown what I discovered. The Black Nurse was not yet aware she needed to find out information by joining a group. I discovered my husband had a pressure blister on his foot when he asked me to stretch his legs that were crunked up. Therefore, every day I visited the hospital I examine to make sure it was getting out of hand. I learned today that my husband has bed sores on his bottom. I am not blaming the hospital for this. Because I have experiences of this with my father and grandmother dying a month apart in 1980. My mother had to use razor blade to cut the dead flesh off my father. He was sick for over 10 years with Parkinson’s.
The TERRORIST RACIST SECURITY & THE COCONUT
I was sat in the chair catching up on rest when the door was open and the WHITE RACISTS ask me to come outside, he wants to talk to me. I asks what he wanted to talk to me about, he said I ABUSED the staff. I told him I did not abuse any staff, he should ask the nurse caring for my husband. He insisted I go outside to answer questions. I explained, I need to have someone with me. I could see the menacing looks on all 3 because the other 2 had joined the WHITE THUG in the room. My husband came back into hospital after his son ASSAULTED me in his presence on the 9/3/2024. My husband is alert and I did not want him to witness anything else like that. Since I was told to go outside to be spoken to, I left my coat on the chair.
Windrush Vigil
God directed me to the Windrush Vigil for me to find my purpose with my https://fight4justiceadvocacy.business.site and the world will know about Kings College Hospital NHS Foundation Trust in the SYSTEMIC DISCRIMINATION of me and my husband.
By the time I came out of the room I was manhandled by the RACIST TERRORIST WHITE SCUMBAGS. One of whom grabbed me in my waist band I felt the pressure in my back. The other grabbed my hand and caused my nail to break. I was pushed in the lift, and accused of ABUSING the staff. I began to question them, this time I was TRIGGERED so I called them RACIST and asked the BLACK BASTARD if he is a COCONUT. The 2 WHITE RACISTS began to accuse me of being racist. I made sure they have enough evidence on Body Camera to say they are RACIST. I did not use any of my choice JAMAICAN THERAPY because I promise my husband and elder brother, both born in March to stop swearing. But I did use FUCKING which is the Queen’s English. Is either I swear of do physical like my brother who died in jail age 37+ on the 9/4/1994. I was taken down the lift and told to go home am not allowed back in the hospital.
The Hate Crimes of Met Police & Cohorts to Cover A-Z of ABUSERS
I told them I need to get my coat, I was told I have to go without it, I am not allowed back in the hospital. I insisted I will not go without it. The COCONUT volunteered to get it.
Essentials in Coat Pocket
I have my keys, bus pass and money in the coat pocket. I could not get inside without my keys, nor get on the bus without my pass.
Breaching of Equality Act 2010 Protected Characteristics
Today I became the victim of Kings College Hospital NHS Foundation Trust for the second time.
Missing Items
I have missed money from my coat.
KINGS Tried to Get Me to Take my Husband
I have been keeping records of the way I am being STITCHED up by KINGS to take my husband home with the ADDITIONAL SUPPORT I was promised. I have been keeping a RECORDING TRAIL from the time I was called by the Social Worker who LIED that when the Ambulance came, Trevor Anthony Tomlinson and I were arguing over my husband.
Safeguarding my Husband
Safeguarding was arranged for my husband by Guys Hospital and this must be considered. I will be going PUBLIC.

RESOLVING My COMPLAINT
I have no EXPECTATIONS except in getting JUSTICE for the miscarriages of justice when I worked at Mapother House Day Nursery 2003-2008. I had the first nervous breakdown after the death of my brother with colon cancer.

ALLEGATIONS RUIN LIVES
I am the victim of my DISABILITIES. I was fearful those RACIST TERRORISTS WHITE TRASH was going to HARM me like the Met Police HATERS who visited my home between 30/10/2017 to 27/2/2024 to SECTION MURDER KIDNAP me. But after I called for support on the 27/2/2024 about the kicking of my door and no Police came, but turned up with battering RAM about a video I posted online. The world will know why I will be speaking at DES O’CONNOR’S WOMEN IN BUSINESS Early Intervention are Key to SURVIVAL.

Regards

Mervelee Myers FD (Open)
Mental Health & SEND Advocate turn Activist.

Our staff will do whatever they can to ensure you receive treatment of the highest standard. But you may be unhappy with your treatment and want to let us know.

Here we explain how to make a complaint and the steps we will take to resolve it as quickly and fully as possible. We treat every complaint seriously and making one will not affect your future care or treatment at King’s.

Talking it through

If you have concerns about any aspect of our service, please approach a member of staff in the department or ward and they will try to put things right as soon as they can. If you are on a ward, the best person to speak to is the ward manager or senior nurse on duty. If you are an outpatient, you can ask for help at reception when you attend your appointment.

What if I am not satisfied?

You can contact the Patient Advice and Liaison Service (PALS). It may be able to help resolve problems or provide useful information.

Making a formal complaint

If the PALS team cannot deal with your concerns or you want to make a complaint, you can do this in the following ways:

call the Complaints Office on 020 3299 3209
email kch-tr.complaints@nhs.net
write a letter to the Complaints Office. The postal address is:
Complaints Office
King’s College Hospital
Denmark Hill
London SE5 9RS

So we can process your complaint letter or email, it would be helpful if you could include:

your full personal and contact details such as date of birth, address, phone number(s) and patient hospital number
a full description of your concerns. Please state dates, locations and name(s) of staff involved, where possible. If you are raising more than one concern, it is useful to number each of the different points you are making. This helps us to make sure we answer all of your concerns.
what your expectations are and how we can resolve your complaint.

If you are complaining on behalf of someone else, we may need to get their authorisation confirming that they have given permission for us to provide you with details of their care. We will send you a form to complete.

For more information, download our leaflet about the Trust’s Complaints Procedure.

After you have made a complaint

We will acknowledge formal complaints within three working days. We will carry out a full investigation which we normally aim to complete within 25 working days. But if your complaint is particularly complex or involves a number of different specialists or services, we will contact you to agree an alternative schedule.

If it is appropriate, and you agree, we can arrange for you to meet with the clinical teams involved in your care to discuss your concerns. We may also agree to ask an independent clinician to review the patient records and provide a report on the care we provided. The Chief Executive sees every complaint made and will write to you once our investigation has finished.

If you are not satisfied with how we have dealt with your complaint, or if we cannot resolve your complaint, you have the right to appeal to the Parliamentary and Health Service Ombudsman and ask for a review of your case.

Helipad complaints

If your complaint relates to our helipad please contact us on kch-tr.KingsMTC@nhs.net.

More information and advice

Complaints Procedure Leaflet

Our Complaints Procedure leaflet has full details of how to make a complaint to King’s.

The Parliamentary and Health Service Ombudsman

If you are not satisfied with how we have dealt with your complaint, or if we cannot resolve your complaint, you have the right to ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman is independent of the NHS. We will send you further details of this process with our responses to your complaint.

Further support

The following services can provide independent, free and confidential information and support to people wishing to make a complaint about the NHS:

Our Hospitals

King’s College Hospital
Denmark Hill
London
SE5 9RS
Phone:020 3299 9000

Princess Royal University Hospital (PRUH)
Farnborough Common
Orpington
Kent BR6 8ND
Phone:01689 863000

Orpington Hospital
Sevenoaks Road
Orpington
Kent BR6 9JU
Phone:01689 863000

Beckenham Beacon
395 Croydon Road
Beckenham
Kent BR3 3QL
Phone:01689 863000

Queen Mary’s Hospital
Frognal Avenue
Sidcup
Kent DA14 6LT
Phone:020 8302 2678

King’s College Hospital NHS Foundation Trust

This leaflet explains what to do if you have a complaint or concern about
any aspect of our service. We treat all complaints seriously and aim to
resolve them as quickly and fully as we can. Making a complaint will not
affect your future care or treatment at the Trust.
Complaints procedure
http://www.kch.nhs.uk
How do I make a complaint
Talk it through
Talk to an appropriate member of staff in the relevant department or
ward and they will try to sort things out as quickly as possible.

If you are an inpatient on a ward, the best person to speak to is
the ward manager or senior nurse on duty.
If you are at an outpatient appointment, ask reception for help or
ask to speak to a senior member of staff.
Contact Patient Advice and Liaison Service (PALS)
If your concern has not been resolved, contact the PALS team. They
will try to help you straight away and will liaise with hospital staff.
If they cannot resolve things, or you decide you want to make a
complaint, they can advise you on how to do this. They can explain
how we investigate and respond to complaints about our services,
and put you in touch with advocacy services or advise of other
services that can help you.
PALS are conveniently located on the ground floor near the main
entrances of both King’s College Hospital and The Princess Royal
University Hospital. They are open between 9am and 4:30pm,
Monday to Friday excluding Bank Holidays.
Our PALS service can be very busy and you might be connected to
our voicemail – please do leave your message and we will respond
to you as soon as we can, usually within 3-5 working days. Emails
are looked at and responded to between 9am and 4.30pm.
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Register a complaint
If after speaking with PALS you want to register a complaint, please
do so as soon as possible. This is important as we will usually only
investigate complaints that are made within a year of your care and
treatment or poor experience.
You can have an advocate, friend or relative representing or
supporting you through the complaints process. NHS Complaints
Advocacy can give you free advice about making complaints.
This service is independent of the NHS and it will not pass on any
information you have discussed without your permission. The
contact details are at the end of this leaflet.
If you are complaining on behalf of someone else, we may need
to get their written consent before we can disclose their personal
health information to you. When we acknowledge your complaint,
a consent form will be sent to you which the patient must complete
and return to us. Until we receive the completed consent form our
investigation cannot begin.
To help us to investigate your complaint, we will need full written
details of your concerns, how you want us to put things right, and
your contact details so that we can provide a response. See the
‘Ways to complain’ box on page five for contact details.
We will aim to complete our investigation within 40 working days.
Talk to PALS
Tel: 020 3299 3601 (King’s College Hospital)
Email: kch-tr.palsdh@nhs.net
Tel: 01689 863252 (PRUH, Orpington Hospital, Queen Mary’s
Hospital (Sidcup), Beckenham Beacon)
Email: kch-tr.palspruh@nhs.net
However if your complaint is very complex involving a number of
different specialists or services, or another organisation or care
provider, our investigation timeframe will be 60 working days.
Occasionally we may need to investigate your concerns through
a different process which we will discuss with you.
When we have finished the investigation, the Chief Executive, their
representative or an appropriate manager will send you a written
response to your complaint.
What can I do if I am unhappy with your
response?
Tell us
Let us know if you are not happy with our response. We will look
again at any issues that you feel we have not responded to and will
answer any other questions you may have.
Contact the Parliamentary and Health Service
Ombudsman
If you are not satisfied with our response, you have the right to ask
the Parliamentary and Health Service Ombudsman to review your
complaint. However it is important to note that the Trust must be
given a chance to address your concerns first.
The contact details for the Parliamentary and Health Service
Ombudsman are at the end of this leaflet.
Our commitment to you
King’s College Hospital NHS Foundation Trust will be open and honest
when it responds to your complaint and will try to answer your
questions and tell you what we are doing to put the matter right.
This applies whether we find out about a problem as it happens,
from something that you tell us, or from investigating a complaint or
incident.
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More information and advice
Advocacy for All
The Civic Centre, St Mary’s Road, Swanley, Kent BR8 7BU
Tel: 0345 310 1812
Email: info@advocacyforall.org.uk
http://www.advocacyforall.org.uk
The Advocacy People
(advocacy for residents of Bromley, Kent and East Sussex)
PO Box 375, Hastings, East Sussex, TN34 9HU
Tel: 0330 440 9000
Email: info@theadvocacypeople.org.uk
http://www.theadvocacypeople.org.uk
London Independent Health Complaints Advocacy Service
(IHCAS)
London IHCAS Advocacy Hub
POhWER
PohWER, PO Box 14043, Birmingham B6 9BL
Tel: 0203 553 5960
Minicom: 0300 456 2364
Text: Send the word ‘pohwer’, then your name and number to
81025
Email: LondonIHCAS@pohwer.net
http://www.pohwer.net
Ways to complain
In person – talk to the service or clinic – on the ward talk to the
Ward Manager or nurse-in-charge
Talk to PALS (details on page 2)
Email: kch-tr.complaints@nhs.net
Tel: 020 3299 3209/4502
Write to Patient Complaints at the address below
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http://www.kch.nhs.uk Corporate Comms: 0130
PL291.11 February 2024 Review date February 2027
Patient Complaints Office
King’s College Hospital, Denmark Hill, London SE5 9RS
Tel: 020 3299 3209/4502
Email: kch-tr.complaints@nhs.net
Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4QP
Tel: 0345 015 4033
Textphone: 0300 061 4298
Email: phso.enquiries@ombudsman.org.uk
http://www.ombudsman.org.uk
To investigate your concerns, it is likely that we will need to access your
medical records. To support the monitoring of access to our complaint
process, we would also like to access other data you have provided
which is held on your record. We would like to record your age, any
disability and your ethnicity. This is to ensure that our complaint service
is accessible to all and does not exclude anyone. When we use this data,
we do not publish it in any way that may identify you individually. If you
do not consent to us accessing this data, please let us know when you
contact us from the outset.
For further information on how King’s College Hospital NHS Foundation
Trust uses your personal data, please read our privacy notice at: www.
kch.nhs.uk/document/privacy-notice/
If you have any concerns about the way your personal data is being
handled, please contact the Trust’s Data Protection Officer at:
kch-tr.dpo@nhs.net
If you would like the information in this leaflet in a different
language or format, please contact our Communications and
Interpreting telephone line on 020 3299 4826 or email