Refer
Dear Gayle Lewis,
Thanks for your prompt response to the concerns raised. I will address the points in the body of the email for there to be clarity.
From: LEWIS, Gayle (KING’S COLLEGE HOSPITAL NHS FOUNDATION TRUST) gaylelewis@nhs.net
Sent: 18 April 2024 15:14
To: Mervelee Myers rattynem56@live.co.uk
Subject: King’s Complaint Reference 3446
Dear Ms Myers,
My name is Gayle Lewis, and I am a Patient Complaint Officer at King’s College Hospital. My reason for contacting you is to introduce myself and to confirm we are taking the concerns you raised about your recent experience at King’s forward through the formal complaints process. The Trust aims to have investigated your concerns within 40 working days. Once our investigations are complete we will send you a formal response in a letter from one of our Executive team. If at any stage we find we need more time to complete our investigations we will contact you to inform you of this.
I have read your account of what happened and apologise that this led to you raising a complaint. MM Response: If the persons responsible had acted differently there would be no need for any complaint.
To aid our investigation into your concerns, I have listed key points that you have asked us to respond to. MM Response: I must say some of the key points I want to be addressed have been left out. Therefore, I will address them, so there is clarity.
· Complainant arrived to witness Mr Tomlinson falling out of bed, the nurse accompanying the complainant did not notice this. MM Response: Nurse Betty who made matters worse by sending the young man who I believed was trying to act in a compassionate manner towards my husband must be retrained. Since she came in the room to verbally abuse me, then made allegations that I swore to trigger me whilst I was waiting outside in the corridor for Nurse Rose and colleague to complete intimate care of my husband. After I went back in the room, she called the SECURITY and lied. I am holding Nurse Betty responsible for this horrible mess that she created in the first place. I was removed from the room, because Nurse Rose and her colleague looking after my husband failed to speak up when I told the SECURITY to ask if I ABUSED anyone. Therefore, I am taking their SILIENCE as agreeing with Nurse Betty that I abused staff. I need the response to include the staff I abused.
· Complainant decided to video events as wanted a record of the incidents that took place. MM Response: Complainant did not just decided to video events because I wanted a record of incidents that took place. I have been recording since the Legal Systems, the Metropolitan Police, Housing for Women, Southwark Council, Maudsley NHS, Southwark Social Care, Individuals including Deborah Agnes Gilchrist, her Partner and Neighbours targeted me. For clarity my husband was placed on Safeguarding by staff at Guys Hospital. Information can be gained via Due Processes. I continued my Defensive Practice when I identified the patterns of Systemic Discrimination when I called the Police because I was assaulted by my stepson who was coerced by the neighbour from HELL I was TERRORISING his father. They came with the same kinds of attitude from the 30th October 2017 to date. I was extra vigilante when I was called by the Social Worker making allegations by the GP who visited my home on the 9th March 2024. It seems as if the NHS has cultivated a CULTURE of LIARS in the HOSTILE ENVIRONMENT. Matters seems to be even worse than 2003-2008 when I worked at Mapother House Day Nursery and despite raising concerns to the union, LEA, CRB/DBS, HR, Ofsted. I was left to have a nervous breakdown after the death of my brother aged 56 years old with Colon Cancer. My career was ruined and I had to start my life at the bottom of the Career Ladder. Since I am the victim of CYBERBULLYING CRIMINALS taken my Intellectual Property, Copyrights, Images and CPPDP from I joined Social Media. I must be careful where I go from here. You are welcome to avail yourself of the DATA online. The fact is KINGS failed to support me to get my husband back home to die where he wanted to. The tricks they used are documented online. I was threatened by YouTube when I responded to the TROLLS on my own platform, I spent years creating. Therefore, I will not allow KINGS to get away second time without COMPENSATION for DISCRIMINATION.
· Complainant states that nursing staff were abusive towards her and not caring for her husband appropriately. MM Response: I must deal with the specific day in particular. Nurse Betty should have noticed like I did that my husband was at risk when she entered the room. If she was doing her job as she ought to and not pressurized because of Staff Shortages. She would have had time to notice the state my husband was in. I must confess the young man was trying to help. I worked with children and was carer for my husband. He entered the room when I asked him to get help to address the matter. The fact he left the room, tells me he was not trained to address the matter. Without Prejudice I believe he understand the seriousness of the matter when he did not find anyone to address the situation. If the staff at KINGS had not disrespected me and taken the time to get to know MERVELEE MYERS, the wife of ARNOLD TOMLINSON like the staff at Guys did, we would not be addressing this COMPLAINT. The young man was just handling the Food Trolley, he did not consider getting gloves. The way he was handling my husband, I realised he was not trained. But apart from asking why I was recording him, he left the room and sent Nurse Rose in. Whilst am talking to Nurse Rose, he came back in DEMANDING I DELETE the video. He was acting as if he was going to take my phone from my bag. I asked him ASSERTIVELY to leave the room. Nurse Rose convinced him to leave. But then Nurse Betty came SHOUTING for me to stop shouting. I was not shouting, I was talking to Nurse Rose about the reasons for my Defensive Practice. I had to listen to Nurse Rose making some silly mistakes about what had happened and I never made judgements. I know what it is like working in a DEMANDING ENVIRONMENT. I tried making appointment for a meeting. The only person who cared for my husband was John. All I hear is Trevor bring VICAR, blah, blah, blah… Everyone on BYRON ward including the GPs, OHT, Social Worker tried TRICK me, must be disciplined.
· Security staff were called and ejected (roughly handling her, causing her fingernail to break) her from the building – she asked for her coat which was returned with money missing from the pocket. MM Response: The Body Cam from the 2 WHITE RACISTS COWARDLY security must be used in EVIDENCE. I was not just roughly handled, I had to call the Ambulance next day and taken to A&E.
· Was safeguarding in place for complainant’s husband? MM Response: Please liaise with Guys about the SAFEGUARDING that was in place. I was lied to by KINGS Staff involved with husband care from the night I was called by the Social Worker. I have recorded all contacts made by KINGS staff when I realised what they were up to.
To ensure we understand the key points within your complaint that you would like answered and to ensure a thorough investigation takes place, I want to ensure that I have accurately presented your key concerns. It would also be helpful to understand the outcome you are seeking. Typical outcomes from raising a complaint would be: MM Response: I have added the clarifications to the above.
• An official explanation in the form of a written response. MM Response: Based on COMPLAINTS submitted in the past 10 years. I will not be accepting just any and any RESPONSE. I am looking forward to a thorough INVESTIGATION. Let me put into context what Kings College NHS Foundation Trust has done to me before. As a result I was a participant in Dr. Maria Hudson Research Paper for the Policy Studies Institute “The Experience of Multiple Discrimination recommended to ACAS.
• An apology for a poor experience. MM Response: Am expecting more than an APOLOGY. I will be COMPENSATED for DEFAMATION under the Equality Act 2010 Protected Characteristics of Age: My husband and myself disrespected by staff in person and via telephone. Allegations made by staff. I did not get to see my husband before he died. He was still alert and would have noticed me taken from his bedside by the RACIST Police. He was TRAUMATISED the past 10 years. Belief: I was excluded when my stepson bring the vicar to visit my husband. This was communicated to me by the Nurse. I wanted to spend as much time with my husband and hopefully hold his hand. My lasting memories of my father dying without a drink of water, was mum’s disbelief. I did not see my husband from the time I was taken from his bedside. He died on his own. The Hospital failed to call me until 6 hours later. Disability: Both husband and myself. The Hospital must take responsibility for the EMOTIONAL and PHYSICAL Abuse of me and my husband. This was directed from the time I was called by the Social Worker. The lies told to trick me to take him back home without the support I was promised. Race: Security Guard. The Body CAM must used as evidence.
• Process improvements to help ensure a similar occurrence does not happen in the future. MM Response: I MUST have a say in this process. For a WORLD CLASS Hospital, KINGS is a DISGRACE in the DISCRIMINATION of a 101 year old man. The fact that KINGS is responsible for negligence during 2003-2008 when I worked there tells me not much have changed. I am experiencing 10 years of breaches of the Equality Act 2010 Protected Characteristics.
• Potential retraining for staff, if identified through the course of the investigation. MM Response: This is beginning to sound like all the COMPLAINTS that have not been UPHELD.
I would be grateful if you could confirm this is a fair reflection of your concerns for our investigation. MM Response: I have addressed the matter in the above. Please subscribe to YouTube to verify my ARGUMENTS. If this is not correct, or you have additional issues you would like us to investigate, then please contact me to confirm these points. MM Response: The additional issues can be accessed online.
If you need communication support such as an interpreter or information in another language, audio, Braille, Easy Read or large print, please let me know. If there is anything you wish to discuss about your case, please either email or contact Olivia on 0203 299 4515.
With kind regards
Gayle Lewis
Gayle Lewis
Patient Complaints Officer
Patient Complaints
King’s College Hospital NHS Foundation Trust
Denmark Hill, London, SE5 9RS
Chat with me on Teams
Direct line: 020 3299 4501 | Switchboard 020 3299 9000 Ext 34501
Email: gaylelewis@nhs.net or kch-tr.patientcomplaints@nhs.net
This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support