Thank you for speaking to me recently. I’m just writing to confirm some of the things we talked about and to send you our decision in writing.
Our Decision
I’m really sorry that you’ve raised the following things:-
You’ve asked why your allowed to visit Brixton Branch shortly after getting a warning letter from us.
You want to know what accounts both you and your husband hold with Nationwide.
The threat of closing your account is clear evidence that Nationwide intends to steal your money.
You’re not happy that your photo will be made public on your profile.
You want a written apology and compensation for everything that Nationwide has done to you.
However, I’m afraid I can’t agree that we’ve done anything wrong.
How did we reach our decision?
To reach this decision, I’ve read all the statements following your visit to our Brixton Branch. You wanted to make a bill payment for £5,000 over the counter but the system required additional ID. As you didn’t have this on you at the time the cashier tried to bypass the system, but at that stage you started shouting and yelling at the cashier and also swearing at other customers. Despite the cashier managing to get to the point of making the payment you continued to swear and shout and then left the branch. This left the cashier and other members of staff and customers shocked and upset.
Therefore we were correct in giving you the warning but this didn’t mean you couldn’t continue to visit branch it just means that if you were to act like this again we would look to close your accounts with us.
You’ve asked what accounts you hold jointly with your husband, I can confirm that these are; Flexaccount ending 5981; 1.40% 2yr FRB (A) ending 5839; 1% 2yr FRB (A) ending 0613;
If any of your accounts were to be closed we would write to let you know and give you information on how to do a SWITCH OUT to another account or send you a cheque for the balances that remain in your accounts when we close them. As we follow the rules of the Financial Conduct Authority we wouldn’t be allowed to steal anyone’s money.
An alert on your account is something that’s written on your account to tell staff that a warning has been given to you. It’s not a photo of any kind so it doesn’t breach any laws, legislations, codes of conduct or malpractices.
I’m sorry but we won’t be in a position to offer you compensation nor a written apology. Neither are we responsible for how you’ve been treated in the past by Barclays Bank, Santander, the Police Force or any other criminal cases you’ve raised.
The £100 Nationwide Fairer Share payment is not compensation towards your complaint but as a result of profits made by Nationwide during the last financial year. As a building society, and not a bank, we can do things a little differently, like share profits with our members. We’ve given members £100 as part of our ongoing commitment to you all. Members need a current account plus either a savings account or mortgage account to qualify for this payment. As you and your husband have both, this is why you’ve received this payment if you don’t wish to receive it please let us know.
We’re here to help
I hope this email explains things clearly.
If you think I’ve missed anything, you have any questions or you’d like to talk about my decision, please email complaintresolution@nationwide.co.uk or call me on 0161 605 3425 ext 1222. We’re here Monday to Friday, 9am – 5pm. You’ll just need your reference number, which is NBS7804091.
Your rights
If you’re not happy with the decision we’ve made, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
We’ll hold the information you’ve given us, and we’ll only use it when we’re dealing with your complaint. To find out more, please visit nationwide.co.uk/privacy
Yours sincerely,
Jayne Finch
Snr Member Relations Consultant
Member Service & Complaints
0161 605 3425 ext 1222
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I need help to be able to use my phone extinctions via my old phones
You – 11:25 AM
Please be aware that some data will be recorded during your messaging conversation. You can review how we use your data by visiting our Privacy Centre https://www.bt.com/privacy-policy/
Info – 11:25 AM
Hi, I’m your BT virtual assistant, welcome to our web messaging service. Please make sure to leave your browser open on this page for the duration of our message today. There may not always be an instant response over this channel but rest assured we’ve got your message and will respond as soon as possible.
Please confirm that you are enquiring about a BT Business Account
BT Virtual Assistant – 11:26 AM
Business Account
You – 11:26 AM
Great thanks, now can you tell me your full name?
BT Virtual Assistant – 11:26 AM
Mervelee Myers
You – 11:26 AM
Great, thanks Mervelee Myers.
Next can you tell me the Telephone, mobile, broadband number or service ID that you wish to talk about today.
BT Virtual Assistant – 11:26 AM
02072310813
You – 11:27 AM
can you also provide us with your business name and email address that you want to talk about today please?
Thank you. Finally, just before I get you through to an advisor, could you briefly tell me about your issue please?
BT Virtual Assistant – 11:28 AM
I have 2 issues. First I want to be able to use my phones via the old extension and not only via the new phone I was given when I upgraded. My 99 year old husband is upset about not having access to the phone. The second is I want to transfer my Domain Name to another organisation
You – 11:30 AM
Transferring to an agent…
Good morning . Thank you for contacting BT. You are speaking with Deepa Saha from repairs team .
I hope you are fine and doing well.
Deepa – 11:31 AM
I have the information for the Organisation
You – 11:31 AM
Hi , may I know is this the faulty landline number 02072310813 ?
Deepa – 11:32 AM
When I upgraded I was given a new phone and after that unable to make calls via the old Landline. I need to have it restored so my 99 year old husband can use the phone.
You – 11:33 AM
I am sorry to hear that. Let me look into this for you.
May I know is this the old landline number? 02072310813
Deepa – 11:34 AM
Yes
You – 11:34 AM
Thank you for confirming.
Let me check please.
As this landline number is not letting me pull up the account . Can you please help me with the billing account number?
Deepa – 11:36 AM
Let me find it please
You – 11:37 AM
No problem. Take your time.
Deepa – 11:37 AM
WM3911776 is the Business Account. Let me find the other if I can?
You – 11:39 AM
Yes please help me with another one/
This one is not showing .
Deepa – 11:40 AM
Find this CL50415933 looking for the main one
CL50415933 it is. Thanks
You – 11:45 AM
No result is coming out . What I suppose the landline has been cut off from BT when you get the new phone. So that is why the accounts are not showing with us now. However the billing account number is not at all showing any results.
In this case you have to reinstate the landline number back . For that I will be needing the correct details . I am sorry that non of the information you shared matched our records.
I would be more than happy once I am able to get access to your account . Unless I get the access I will not be able to go further.
Deepa – 11:47 AM
I have just posted the CL50415933 account. Please reinstate as I did not understand the landline number would be cut off. My husband is 99 and need access to the landline. Sometimes am sitting in the Living Room and don’t hear the new phone ring. As a Carer it is difficult for both of us, when the officials and those with ulterior motives claim they call and no one answers the phone.
You – 11:51 AM
I understand you completely . I understand how worried and upset you are. However, the billing account is not showing correct to get access to your account . Without getting access I wont be able to perform any steps for your landline or any issue. I hope you understand our limitations. I would request you to please contact us back once you get all the correct details of the account . We would be more than happy to help you out.
Deepa – 11:54 AM
I have given you all the Billing Account Number: CL50415933 at BT ID: merveleemyers@btconnect.com. This is the letter dated January 2022.
You – 11:56 AM
In this scenario . I can see the account is not with us . Would you like to take a new line?
Deepa – 11:57 AM
How can I take a new line when I have this from 2001 and I have been given a new phone using the Number?
Maybe call the number to see what is happening
You – 11:59 AM
As this number is not active on our records . So in this case you can take a new line. To get a complete new landline number. However, I am sorry , that this has been a long time. I am not able to get the account. I am really sorry I have to disconnect the chat.
Andrew Holness is in Jamaica. · We are building houses.On Friday, we broke ground for the Union Acres Housing Development in Irwin, St James. This housing development intends to respond to the housing needs of low to middle-income earners in St. James and surrounding areas.11ShareOn this day1 year agoActiveMervelee Ratty Nembhard · Shared with Publichttps://youtu.be/IhWGQhOMBi00:05 / 1:08ActiveMervelee Ratty Nembhard · Shared with PublicTears from my Eyes1ShareOn this day1 year agoActiveMervelee Ratty Nembhard · Shared with Publichttps://youtu.be/IhWGQhOMBi00:12 / 0:37ActiveMervelee Ratty Nembhard · Shared with PublicWhy Worry1ShareOn this day1 year ago
Purple Touch – Mixup · Buju Banton Disgraced Andrew Holness For Using Dancehall Music For Politics & Then Turning His Back On It & Blaming It For Certain Things In Jamaica & In Other News Facebook Hero Says He Is Loyal To Dancehall Artiste Squash, That If Alkaline Song Play At A Party, He Will Stop Dancing, Because He Is Not Two FacedClick The Link To Watch https://youtu.be/Yk2udmtZp-c1ShareOn this day2 years agoActiveMervelee Ratty Nembhard was live. · Shared with PublicThe Earth is the Lord’s and #fullness there is the World and #they that #dwell there in. Time #LEYF is #charged for the #abuse Rings where #children were put at #risk of #safegarding by #paedophiles like BIB #manager who made #false Witness Statements Mervelee Ratty Nembhard was at BIB on 15/11/2020. What is Ofsted doing?0:05 / 1:02:49All reactions:11327ShareOn this day2 years agoActiveMervelee Ratty Nembhard · Shared with Publichttps://merveleeadvocacy.com/…/without-prejudice-hhj…/0:04 / 1:08ActiveMervelee Ratty Nembhard · Shared with PublicTears from my Eyes1ShareOn this day2 years agoActiveMervelee Ratty Nembhard · Shared with Publichttps://merveleeadvocacy.com/…/without-prejudice-hhj…/0:03 / 0:37ActiveMervelee Ratty Nembhard · Shared with PublicWhy Worry2ShareOn this day2 years agoActiveMervelee Ratty Nembhard · Shared with PublicTownhead & Adjacent Districts Of Westmoreland of MyJAMAICA featuredThis content isn’t available right nowWhen this happens, it’s usually because the owner only shared it with a small group of people, changed who can see it or it’s been deleted.11ShareOn this day2 years agoActiveMervelee Ratty Nembhard · Shared with PublicSee how Mervelee Ratty Nembhard is going to get https://www.facebook.com for #cybercrimesFacebook – log in or sign upCreate an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.1On this day2 years agoActiveMervelee Ratty Nembhard · Shared with PublicSo whilst on Medical Suspension in #breach of the #contract I signed with #LEYF I discovered http://www.resourcesforautism.org.uk in 2015. Go to YouTube to #hear my #interview with the #mother We hope you enjoy looking back and sharing your memories on Facebook, from the most recent to those long ago.ON THIS DAY3 years agoMervelee Ratty Nembhard is feeling positive in London, United Kingdom.cMatSypionss mg2o6,olrf mtrel2d0u18 · Shared with PublicTaurus: Your partner or best friend will be in a playful mood. You haven’t a clue what they’re going to do next. Instead of getting all uptight by this, you might enjoy the freedom to be more creative.Evaluation: Dedicated to my best friend Alexander Joseph or Josephine Alexander, whichever you prefer. I meet him at church and that’s all the information you going to get. I treat him like one of my bredas. While I am getting on with my business, he is doing the same.We know what we are about, if you don’t think we are DAM?ON THIS DAY4 years agoMervelee Ratty Nembhard is feeling hopeful with Valdin Legister and 7 others at King’s College Hospital.ctMsSponlacselya or26e,t d20ls1fgr7 · London · Shared with PublicAnyone willing to offer this budding #Author a job? The name is #MERVELEEMYERS!ON THIS DAY4 years agoMervelee Ratty Nembhard is feeling exhausted at King’s College Hospital.MayldS ts2cSpone6da, 2ns0onrhsem17d · London · Shared with PublicSitting in the hospital waiting to speak to the professionals. Mass Tom telling me he don’t think he is going to wait on them. Well he is going to wait…!ON THIS DAY4 years agoMervelee Ratty Nembhard is feeling concerned with Valdin Legister and 2 others in London, United Kingdom.ooMtScpnanoiiiny 26lsor,edcl 2n0f17 · Shared with PublicHave no alternative, have to call out the #Ambulance. My Tom is going to the #Hospital for checks. He was outnumbered this time. I feel a tear coming but I am proper TIRED. I know no matter what I have to be #StrongWoman for him, he deserves no less from Mrs TOMLINSON.ON THIS DAY4 years agoMervelee Ratty Nembhard is thinking about my future at Old Kent Road.MtaSfpnyol 26, dfndden2rsmofr0r1u7ed · London · Shared with PublicDaily Express RUSSELL GRANT Taurus: A handsome pay raise or lucrative job will be awarded to you. Instead of raising your standard of living, keep it the same. Put your extra income into a savings or pension plan. Having a nest egg will allow you to travel extensively. Just can’t wait to be given what’s owing to me? My stepson isn’t surprised because there must be some serious issues to be decided. So let me wait. I know where I am going for my first extensive travels after JA! I have to get over to Manal Shabani for some extra lessons!ON THIS DAY5 years agoMervelee Ratty NembhardtMiaSomponyt dl2u6s,osr 2ee01r6diho · Shared with PublicDaily Express · Jayden has been subjected to racial name-calling, physical attacks and threats from other children.EXPRESS.CO.UKMum claims son, 12, has suffered ‘months of constant racist bullying’ at school11ShareOn this day2 years agoActiveMervelee Ratty Nembhard · Shared with Publichttps://merveleeadvocacy.com/…/without-prejudice…/0:06 / 1:08ActiveMervelee Ratty Nembhard · Shared with PublicTears from my Eyes1ShareOn this day2 years agoActiveMervelee Ratty Nembhard · Shared with Publichttps://merveleeadvocacy.com/…/without-prejudice…/More Videos on WatchReplay VideoShareActiveMervelee Ratty Nembhard · Shared with PublicWhy Worry1ShareOn this day3 years ago
Rudolph Maragh is with Ras Marley and Marlene Maragh. · Anyone with a bigger presence on social media. Like twitter and Instagram. Please share my story of my missing son Shankar Maragh.Please we need your help in Jamaica to find our missing son. Shankar Maragh. 32 years old. Mentally sick. He need to go to the hospital. Missing from where he was staying in Greater Portmore. Saint Catherine. Missing since Monday 27th April 2020. April 29th video heading towards Children’s Hospital. April 30th seen on Mountain View Avenue at the corner of Old Hope Road near the Texaco Gas Station and Firearm Licensing Authority. Reported seen in National Stadium. Reported seen near Church St. Area Downtown, Jamaica near a shelter. Reported seen sitting on the wall at Victoria Pier. Reported seen at the bottom of Mountain View Avenue. Reported seen at Cross Rd. Plus at Harbour View Shopping. Please contact the Police and let us know. Call 18764894678 Wayne. Call 18764498615 Damion. Call 15616017990 Rudolph Maragh father. Call 15613150533 Marlene Maragh mother. Please. God bless.1ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with PublicWon’t let OCD get the #better of me. Gone 11pm already. Tidy kitchen & bed.11ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with PublicGoodnight! Still no “Hello” from that HEM? Why Papa never call me Ratty! Good thing I know those #qualities to be sound!11ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with PublicI’ll now take back #control from LEYF Nurseries #LEYF & cohorts #manipulations. I Know & love me best of all.All reactions:1118ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with Public8.1.2017 there were #3383views on my Facebook video for #CharmaineMahabier. Death Have a Time! That’s raw emotions at the time.19ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with PublicI #suffer with #ailments linked 2 traumas. I was good at hiding. Puts me in mind of #KennethLegister who is clever re dementia2ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with PublicI am a #writer & a damn good 1, even if I say so myself! If U are #blessed U should count them & + & x to increase whatever!18ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with PublicGod has a #purpose for #MerveleeMyers. I think time is now with Kevin Murray & Valdin Legister & their Families. Change on its way110ShareOn this day4 years agoActiveMervelee Ratty Nembhard · Shared with Public
My #BestFriend sent this to me…. I don’t own the Copyright. However I think it’s so appropriate to dedicate it to the memory of Conrod Christie. I am sure there was no goodbye? Gone but never will we forget you.
Taurus: Your partner or best friend will be in a playful mood. You haven’t a clue what they’re going to do next. Instead of getting all uptight by this, you might enjoy the freedom to be more creative.
Evaluation: Dedicated to my best friend Alexander Joseph or Josephine Alexander, whichever you prefer. I meet him at church and that’s all the information you going to get. I treat him like one of my bredas.
While I am getting on with my business, he is doing the same.
We know what we are about, if you don’t think we are DAM?
All reactions:
4You, Kadian Getfield, Valdin Legister and 1 other
Daily Express RUSSELL GRANT Taurus: Providing people with superior service makes you a superstar. Some colleagues are jealous. Try not to take their jokes personally. You’re intent on achieving career success. Being the best worker in your devision will help you leapfrog positions.
Well I am giving LEYF Nurseries prior warning that I will be launching #Brand_MERVELEEMYERS soon. They don’t need to feel threatened because all I will be doing is using my #CPPDP and #IntellectualProperties as my testimonials.
I have to say a big thank you for the 4+ years of collaborative working participation when I have the opportunities to develop the #Branding.
The rest of my stories will become history as I use my #CoreStories to become an Entrepreneur as an #Author. Now I go to bed as I have to try and make it for the Cancer Research UK Race for Life tomorrow.
Daily Express RUSSELL GRANT Taurus: A handsome pay raise or lucrative job will be awarded to you. Instead of raising your standard of living, keep it the same. Put your extra income into a savings or pension plan. Having a nest egg will allow you to travel extensively.
Just can’t wait to be given what’s owing to me? My stepson isn’t surprised because there must be some serious issues to be decided. So let me wait.
I know where I am going for my first extensive travels after JA! I have to get over to Manal Shabani for some extra lessons!
Daily Express RUSSELL GRANT Taurus: A handsome pay raise or lucrative job will be awarded to you. Instead of raising your standard of living, keep it the same. Put your extra income into a savings or pension plan. Having a nest egg will allow you to travel extensively.
Just can’t wait to be given what’s owing to me? My stepson isn’t surprised because there must be some serious issues to be decided. So let me wait.
I know where I am going for my first extensive travels afte…
Really if Some Thieving Rass Klaat Mother Fucka tink dem gwine mek me lose my New Found Equibilium dem mek a Bumboo Klaat Mistake! I can revert to Type & Revert Back again. So I look/sound like a Frigging IDIOT do I?
Thank you for responding to my email and here was the email i sent earlier before. I apologize to encroach into your privacy in this manner; I got your contact from a directory on the Internet here in Afghanistan. I find it pleasurable to offer you my partnership in business and I pray at this time that, your e-mail contact address is still valid. I know you don’t know me but i meant no harm sending you this note, just that I don’t have anyone out there to talk to, as I lost my parents in a car Accident, when I was 12 years old, I was raised up by my adopted parents, but they died years ago, the relatives of my adopted parents throw me out of the house saying that I was not their real daughter. I know you can handle this money for me on till I come over to meet with you; we can also build friendship with this transaction. I lived in Hartford, Connecticut, before joining the Force.
You may be wondering why I choose to trust a delicate matter like this in the care of a stranger, but this is the best I can do in my present situation and I would have trusted this kind of project in the hands of my Husband who was my closest confidant, but I lost him to cancer on 20th June, 2006, 9 months after we got married, and my only brother has ruined his life with hard drugs, hence my decision to work with a neutral person if we can establish some trust between ourselves instead of confiding in my buddies back home so that this little secret can be preserved.
Let me start by introducing myself. My names are Sgt. Monica Lin Brown; I am assigned to 782nd Brigade Support Battalion, 4th Brigade Combat Team, and 82nd Airborne Division [3]. I am seeking your assistance to evacuate the sum of $10,500,000.00 (Ten Million, Five Hundred Thousand United States Dollars) as far as I can be assured that it will be safe in your care until I complete my service here.
SOURCE OF MONEY:
I and some other high ranking officers made some deal on OIL BUSINESS over here in Afghanistan. The deal worth $132 Million U.S Dollars and after we all shared the money I later realized $10.5 Million U.S Dollars which is my personal share of the deal, due to my status as a US Sergeant, I cannot be able to move this huge funds to my account in United States to avoid further interrogation or face any kind of probation by the U.S Government and I packaged my own share in a briefcase and have sent it to the Red-Cross Society, because there is no other way out to keep it with me here, so with the help of a German contact working with the UN here (his office enjoys some immunity) I was able to get the package out to a safe location entirely out of trouble spot. He does not know the real contents of the package, as I have deposited the consignment as a family treasure. Your acceptance to this would encourage me to send further information for us to proceed.
Furthermore, if my offer is of no appeal to you, delete this message and forget I ever contacted you. Do not destroy my Career because you do not approve of my proposal. I believe that such opportunities only come once in a lifetime. I cannot let this chance pass me by. For once I find myself in total control of my destiny. This chance won’t pass me by. I ask that you do not destroy my chance, if you will not work with me let me know and let me move on with my life but do not destroy me. If you give me positive signals, I will give you the relevant details and initiate this process towards a conclusion. I send you this mail not without a measure of fear as to what the consequences, but I know within me that nothing ventured is nothing gained and that success and riches never come easy or on a platter of gold. Do not betray my confidence.
If you wish to proceed with this, please get back to me and also provide me with your ALTERNATIVE EMAIL as means of contact should in case i can’t reach you through this email of yours.
Fight4justice 