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Oliver Brain Environmental Services Southwark Council || Housing and Modernisation
———- Original message ———- From: noreply@southwark.gov.uk Date: Sunday, January 7, 2024 at 15:28 To: environment@southwark.gov.uk Subject: Noise complaints output
A noise complaint has been logged on the southwark website. <br> Ref no: 2151986<br> Form no: Environment – Noise Complaints
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About your business
Business name
Philosophy of Brains/MerveleeAdvocacy
Business category
Voluntary organisationPRIMARY
Artist
Drum school
Cultural centre
Education Centre
Women’s Organisation
Music management and promotion
Description
My business is about sharing stories of my personal experiences from childhood when I develop traumas resulting from matters to do with disabilities. After I was advised to contact Rastafari Birdlegs when I performed at Elim House on Jamaica’s 60th Independence. I performed with African Grey Birds Productions the Black Perspectives 2022. I am a member of the Niyah Bingy Band. I write Brixton Market for MAPPING BRIXTON THROUGH SONG with Jessie Lloyd from Australia via BORDER CROSSINGS ORIGINS I will be working in partnership with Artists, Drummers, Performers to create the legacies… I am passionate about promoting inclusion. That’s why I am venturing into advocacy. I consider myself an expert authority from cradle to grave MIM.
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
Report stolen property and threats, verbal abuse or assault Date: 04 May 2025 Time: 19:59 This form has been sent to the Metropolitan Police via the Single Online Home reporting service. SA-5026-25-0101-IR Your details Your details Title Ms First name Mervelee Surname Myers Date of birth 19/05/1959 Sex Female Email address mervelee007@yahoo.com Phone number 07950618083 Address 16, ALMA GROVE LONDON SE1 5PY Your role Your role How were you involved? I’m a victim Are you under 18 years of age? CUSTOMER COPY Page 1/5 CUSTOMER COPY SA-5026-25-0101-IR No Have you experienced any other crimes in the past 12 months? Yes Please describe what happened on these other occasions As per report 4221169/23100 – Various parties making to court proceedings which cannot be verified, and having mock trials for crimes in the Clerkenwell and Shoreditch County court, which has no jurisdiction for such trials. And pursueing a line of harassment with the intent to weaken me so I cannot fight back. Do you have any health, mobility or welfare issues that are making this situation more difficult? Yes Please provide details AS previously stated. Would you like to be contacted by Victim Support? No Do you have a disability? I’d prefer not to say Ethnic background Black-Caribbean Did you do any of the following before you used the website today? I spoke to an officer in person Incident details Incident details Has anyone reported this already? Yes If you have a reference number, please enter it below 4221169/23100 When did it happen? When did it happen? 01/04/2025 – 04/05/2025 Start time 00:00 End time 00:00 If you’re unsure about the date or time, please give a few details below Recent weeks persistent CUSTOMER COPY Page 2/5 CUSTOMER COPY SA-5026-25-0101-IR Where did it happen? Address 16, ALMA GROVE, LONDON, SE1 5PY, UK Map url https://www.google.co.uk/maps?q=51.4920162+-0.0713123 You gave us this map location earlier. Is the address correct? Can you tell us anything else to help pinpoint the exact location? not given At any point, were you on public transport? No What happened? Please tell us what happened, and the events leading up to it, to help us identify if an offence has been committed. Concerns the wrongdoer Mimi Owusa aka Miss Edwards and other names in conspiracy with others. Failed to return my £10,000 she borrowed in April 2023 by bank transfer to host her Black Awards Event. It is now classified as theft, as it’s been over a year. She later joined a group of others and supplied an 11 page witness statement for a case she knows to be false, as verified by the Croydon Magistrates’ Court in writing. Fully in the know that case numbers –K02CL827 and K05EC530 are false. Furthermore, I have received over 500 calls, emails and other communication. Even getting businnesses and locksmiths telling me I have placed various orders. With the intent to distract me from fighting back against the counterfeited court claims, where the local authority confirm no such proceedings. Do you feel race, ethnicity, sex, gender, sexuality, disability or religion were a factor in this crime? Yes Please tell us why you feel race, ethnicity, sex, gender, sexuality, disability or religion were a factor in this crime I live in a housing for women accomodation, and worked a nursery teacher. Where my job was replaced under a policy of Men In Childcare. And in my fightback, various court cases have been fabricated to in an attempt to silence me as reported on Scambusters https://bit.ly/house4drugs Stolen items Stolen items Were the items stolen from a building? No Were the items stolen from a vehicle? No CUSTOMER COPY Page 3/5 CUSTOMER COPY SA-5026-25-0101-IR Item 1 Item type Other item Description £10,000 via bank transfer Approximate value 10000 Threat, abuse or assault Threat, abuse or assault details Was anyone involved subjected to threats or verbal abuse? Yes Was anyone involved injured or subjected to unwanted physical contact? Yes Please give details of any injuries. Various times police harassment in my home. Has anyone involved been targeted by the offender or offenders before? Yes Evidence Evidence Has the suspect clearly left something at the scene; such as clothing, blood, any other bodily fluids, discarded items, obvious fingerprints or footprints? Or has the suspect caused any damage or made a mess searching? Yes Please describe what was left behind I have the call logs and witness statement. Do you have any video, audio or photo evidence? No Does another person, business or company have video evidence such as CCTV or mobile phone footage? I don’t know Witness details CUSTOMER COPY Page 4/5 CUSTOMER COPY SA-5026-25-0101-IR Witness details Did anyone else see what happened? I don’t know Suspect details Suspect details Suspect 1 Do you know this person? Yes, I know them First name Mimi Surname Owusu Email address not given Phone number not given Date of birth or approximate age not given Sex Female Ethnicity Afro-Caribbean Address not given Description Medium build Were they in a vehicle? No Are they connected to anyone else involved in the incident? This includes you No CUSTOMER COPY Page 5/
Adressee Only Reg Post WM 1407 5376 6GB Althea Loderick Acting as CEO Althea.Loderick@southwark.gov.uk Southwark London Borough Council False Court Nos –K02CL827 and K05EC530 The Local Authority Resolver 10179943 160 Tooley St, London SE1 2QH Crime No 4221169/23100 NOTICE AND DEMAND For Disclosure – 29-04-2025 NOTICE TO PRINCIPLE IS NOTICE TO AGENT NOTICE GO AGENT IS NOTICE TO PRINCIPLE Althea Loderick Acting as CEO, I am in receipt of your reply dated , and must again place on record my unequivocal objection to the evasion, delay, and diversionary tactics exhibited in response to my formal demand for disclosure. Your failure to acknowledge the serious criminal offences involved — or the statutory obligations arising from them — now compounds the Local Authority’s liability. Let me be clear: what is occurring is not a simple error or delay, but a coordinated abuse of the legal process in which mock proceedings have been initiated for the sole purpose of covering up criminal acts, namely: · Gender-based discrimination · Torture and inhuman treatment · Child abuse · Malicious concealment of evidence and obstruction of justice Criminal Proceedings Cannot Be Conducted in a County Court You are reminded that criminal prosecutions cannot be lawfully conducted in a County Court. These courts are limited to civil jurisdiction. Therefore, any alleged “injunction”, “committal”, or possession proceedings being pursued under the guise of criminal enforcement — especially where no sealed court orders exist — are, by legal definition, mock proceedings. This is a clear attempt to: · Circumvent due process; · Mislead the court; · Pervert the course of justice. Ongoing Concealment Since 14 June 2022 This is not a recent issue. The original enquiry was submitted via Resolver on 14 June 2022 and was ignored, despite multiple follow-ups. This sustained concealment, over nearly two years, reflects a wilful and knowing effort by public officials to shield unlawful conduct and criminal wrongdoing from legal scrutiny. Relevant Offences and Legal Consequences
Misfeasance in Public Office Three Rivers District Council v Bank of England (No. 3) [2003] 2 AC 1
Conspiracy to Pervert the Course of Justice R v Cotter and Others [2000] EWCA Crim 88 – Maximum life imprisonment mervelee.nemhard10179943@email.resolver.co.uk
Fraud by Abuse of Position Section 4, Fraud Act 2006 – Maximum 10 years’ imprisonment
Inhuman and Degrading Treatment Article 3, Human Rights Act 1998 and Criminal Justice Act 1988 s.134 – Torture and mental cruelty by public officers is criminal.
Direct and Indirect Discrimination Equality Act 2010, ss.13, 19, 26 – Ongoing harassment and systemic discrimination.
Failure to Prevent and Report Child Abuse Children Act 1989, Children Act 2004, and Criminal Law Act 1967 s.4 – Wilful failure to protect children or disclose offences is itself criminal. Formal Demands You are now required to provide:
A formal statement confirming that no criminal proceedings were ever lawfully issued or prosecuted in a County Court — as required under the Criminal Procedure Rules.
Copies of any and all sealed court orders you claim to rely upon — if they exist — along with proof of lawful service and filing.
Confirmation of whether the Local Authority is commencing criminal referrals against those responsible for falsifying legal records and abusing judicial process.
Disclosure of records from 14 June 2022 onward, including all communications via Resolver and internal discussions related to my case. Escalation & Consequences Continued concealment, collusion, or silence will be taken as implied admission of wrongdoing, and I will pursue the matter with: · The Local Government Ombudsman · The Equality and Human Rights Commission · The Solicitors Regulation Authority (SRA) · The Information Commissioner’s Office (ICO) · The Independent Office for Police Conduct (IOPC) · The Crown Prosecution Service (CPS) · The United Nations Special Rapporteur on Torture Time is of the essence. You have seven (7) days from the date of this notice to respond in full. Your failure to comply will result in the immediate filing of regulatory complaints, judicial review proceedings, and public exposure of the Local Authority’s systemic abuse. Regards :Mervelee :Myers cc To Whom it may Concern – All Rights Reserved Join Boris Johnson, Chris Evans and Lord Prem Sika against Court Order Scams http://www.scambuster.t
Records will only stay on the system for a limited time. Every record shows the date when it will no longer be viewable to the public. Please read our Policies and Procedures for more information.
This Checker only covers certain offences. Only landlords and agents who’ve been fined or convicted of a relevant housing offence will appear.
If a landlord or agent looks like they’ve received a £0 fine, it may be because they were convicted of multiple offences at once and the Judge issued a combined fine. The fine will therefore display against the first conviction only.
Information included in the Checker
We have built this Rogue Landlord and Agent Checker to empower renters, support local councils and others to use their enforcement powers, and deter private landlords and letting agents from behaving unlawfully.
All London councils have agreed to participate in our Rogue Landlord and Agent Checker, which contains information about private landlords and letting agents who have been prosecuted or fined.
All London councils with enforcement records have now added them to the Checker. Some boroughs have uploaded records which cannot be viewed publicly, but which are available to other London councils to help with their enforcement activities.
The Checker also includes information about landlord and agent offences submitted by the London Fire Brigade and the two letting agent consumer redress schemes – The Property Redress Scheme and The Property Ombudsman.
Need a document on this page in an accessible format?
If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.
It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.
19 December 2017
In this section
What is it?
The Rogue Landlord and Agent Checker is a new public database introduced by Mayor Sadiq Khan. It names and shames unscrupulous private landlords and letting agents who have been prosecuted or fined for housing offences such as allowing homes to fall into a bad or dangerous condition – for example, through overcrowding, providing poor escape routes or badly maintained fire doors.
How does it work?
The checker allows you to find out whether a current or future landlord has a record of such offences, to help you make an informed choice about where you live. It will also allow you to easily report a landlord or agent whom you suspect of unscrupulous practices.
Who does the checker cover?
At the moment, landlords and agents from ten boroughs – Brent, Camden, Greenwich, Islington, Kingston, Newham, Southwark, Sutton, Waltham Forest and Westminster – are on the database. This will allow 600,000 tenants, a quarter of London renters, to check for rogue landlords and agents in their area.
What about other boroughs?
Eight more boroughs – Barking and Dagenham, Croydon, Enfield, Hackney, Haringey, Lewisham, Redbridge and Tower Hamlets – will submit records to the database in the next few weeks. The Mayor wants all London councils to add their data, to help protect tenants in their areas.
What information is on there?
You can use the checker to see:
o Landlords and agents’ full names
o What type of action was taken against them, for what offence, and any fines
o Who undertook the enforcement – for example, a London borough
o The address of the property where the offence took place
o Part of the landlord’s home address
For legal reasons, names are only visible to the public for a limited time, typically 12 months. A private database will hold records for up to 10 years, to allow authorities to get a full picture of a landlord or agent’s past when conducting investigations.
Does #youtube the #paedophiles RINGS think am not #monitoring Use our Rogue Landlord Checker to see which landlords and agents have been fined or prosecuted in London. You can see if a landlord or agent has been: successfully prosecuted or fined by a council in London successfully prosecuted or given a prohibition notice by the London Fire Brigade expelled from a mandatory consumer redress scheme (expulsion from these schemes means an agent is no longer able to operate legally). Before you start Things you need to know when using this Checker: Records will only stay on the system for a limited time. Every record shows the date when it will no longer be viewable to the public. Please read our Policies and Procedures for more information. This Checker only covers certain offences. Only landlords and agents who’ve been fined or convicted of a relevant housing offence will appear. If a landlord or agent looks like they’ve received a £0 fine, it may be because they were convicted of multiple offences at once and the Judge issued a combined fine. The fine will therefore display against the first conviction only. Information included in the Checker We have built this Rogue Landlord and Agent Checker to empower renters, support local councils and others to use their enforcement powers, and deter private landlords and letting agents from behaving unlawfully. All London councils have agreed to participate in our Rogue Landlord and Agent Checker, which contains information about private landlords and letting agents who have been prosecuted or fined. All London councils with enforcement records have now added them to the Checker. Some boroughs have uploaded records which cannot be viewed publicly, but which are available to other London councils to help with their enforcement activities. Our Policies and Procedures document provides more information on this. The Checker also includes information about landlord and agent offences submitted by the London Fire Brigade and the two letting agent consumer redress schemes – The Property Redress Scheme and The Property Ombudsman. Related content If your name is on the Checker Report a rogue landlord or agent Rogue Landlord and Agent Checker accessibility statement Share this page Need a document on this page in an accessible format? If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need. It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.
Adressee Only Reg Post WM 1407 5376 6GB Althea Loderick Acting as CEO Althea.Loderick@southwark.gov.uk Southwark London Borough Council False Court Nos –K02CL827 and K05EC530 The Local Authority Resolver 10179943 160 Tooley St, London SE1 2QH Crime No 4221169/23100 NOTICE AND DEMAND For Disclosure – 29-04-2025 NOTICE TO PRINCIPLE IS NOTICE TO AGENT NOTICE GO AGENT IS NOTICE TO PRINCIPLE Althea Loderick Acting as CEO, I am in receipt of your reply dated , and must again place on record my unequivocal objection to the evasion, delay, and diversionary tactics exhibited in response to my formal demand for disclosure. Your failure to acknowledge the serious criminal offences involved — or the statutory obligations arising from them — now compounds the Local Authority’s liability. Let me be clear: what is occurring is not a simple error or delay, but a coordinated abuse of the legal process in which mock proceedings have been initiated for the sole purpose of covering up criminal acts, namely: · Gender-based discrimination · Torture and inhuman treatment · Child abuse · Malicious concealment of evidence and obstruction of justice Criminal Proceedings Cannot Be Conducted in a County Court You are reminded that criminal prosecutions cannot be lawfully conducted in a County Court. These courts are limited to civil jurisdiction. Therefore, any alleged “injunction”, “committal”, or possession proceedings being pursued under the guise of criminal enforcement — especially where no sealed court orders exist — are, by legal definition, mock proceedings. This is a clear attempt to: · Circumvent due process; · Mislead the court; · Pervert the course of justice. Ongoing Concealment Since 14 June 2022 This is not a recent issue. The original enquiry was submitted via Resolver on 14 June 2022 and was ignored, despite multiple follow-ups. This sustained concealment, over nearly two years, reflects a wilful and knowing effort by public officials to shield unlawful conduct and criminal wrongdoing from legal scrutiny. Relevant Offences and Legal Consequences
Misfeasance in Public Office Three Rivers District Council v Bank of England (No. 3) [2003] 2 AC 1
Conspiracy to Pervert the Course of Justice R v Cotter and Others [2000] EWCA Crim 88 – Maximum life imprisonment mervelee.nemhard10179943@email.resolver.co.uk
Fraud by Abuse of Position Section 4, Fraud Act 2006 – Maximum 10 years’ imprisonment
Inhuman and Degrading Treatment Article 3, Human Rights Act 1998 and Criminal Justice Act 1988 s.134 – Torture and mental cruelty by public officers is criminal.
Direct and Indirect Discrimination Equality Act 2010, ss.13, 19, 26 – Ongoing harassment and systemic discrimination.
Failure to Prevent and Report Child Abuse Children Act 1989, Children Act 2004, and Criminal Law Act 1967 s.4 – Wilful failure to protect children or disclose offences is itself criminal. Formal Demands You are now required to provide:
A formal statement confirming that no criminal proceedings were ever lawfully issued or prosecuted in a County Court — as required under the Criminal Procedure Rules.
Copies of any and all sealed court orders you claim to rely upon — if they exist — along with proof of lawful service and filing.
Confirmation of whether the Local Authority is commencing criminal referrals against those responsible for falsifying legal records and abusing judicial process.
Disclosure of records from 14 June 2022 onward, including all communications via Resolver and internal discussions related to my case. Escalation & Consequences Continued concealment, collusion, or silence will be taken as implied admission of wrongdoing, and I will pursue the matter with: · The Local Government Ombudsman · The Equality and Human Rights Commission · The Solicitors Regulation Authority (SRA) · The Information Commissioner’s Office (ICO) · The Independent Office for Police Conduct (IOPC) · The Crown Prosecution Service (CPS) · The United Nations Special Rapporteur on Torture Time is of the essence. You have seven (7) days from the date of this notice to respond in full. Your failure to comply will result in the immediate filing of regulatory complaints, judicial review proceedings, and public exposure of the Local Authority’s systemic abuse. Regards :Mervelee :Myers cc To Whom it may Concern – All Rights Reserved Join Boris Johnson, Chris Evans and Lord Prem Sika against Court Order Scams http://www.scambuster.t
Adressee Only Althea Loderick Acting as CEO Southwark London Borough Council The Local Authority 160 Tooley St, London SE1 2QH Reg Post WM1407 5376 6GB Althea.Loderick@southwark.gov.uk False Court Nos–K02CL827 and K05EC530 Resolver 10179943 Crime No 4221169/23100 NOTICE ANDDEMANDForDisclosure- 29-04-2025 NOTICE TO PRINCIPLE IS NOTICE TO AGENT NOTICE GOAGENTISNOTICETOPRINCIPLE Althea Loderick Acting as CEO, I am in receipt of your reply dated , and must again place on record my unequivocal objection to the evasion, delay, and diversionary tactics exhibited in response to my formal demand for disclosure. Your failure to acknowledge the serious criminal offences involved — or the statutory obligations arising from them — now compounds the Local Authority’s liability. Let me be clear: what is occurring is not a simple error or delay, but a coordinated abuse of the legal process in which mock proceedings have been initiated for the sole purpose of covering up criminal acts, namely: · Gender-based discrimination · Torture and inhuman treatment · Childabuse · Malicious concealment of evidence and obstruction of justice Criminal Proceedings Cannot Be Conducted in a County Court You are reminded that criminal prosecutions cannot be lawfully conducted in a County Court. These courts are limited to civil jurisdiction. Therefore, any alleged “injunction”, “committal”, or possession proceedings being pursued under the guise of criminal enforcement — especially where no sealed court orders exist — are, by legal definition, mock proceedings. This is a clear attempt to: · Circumvent due process; · Mislead the court; · Pervert the course of justice. Ongoing Concealment Since 14 June 2022 This is not a recent issue. The original enquiry was submitted via Resolver on 14 June 2022 and was ignored, despite multiple follow-ups. This sustained concealment, over nearly two years, reflects a wilful and knowing effort by public officials to shield unlawful conduct and criminal wrongdoing from legal scrutiny. Relevant Offences and Legal Consequences 1. 2. Misfeasance in Public Office Three Rivers District Council v Bank of England (No. 3) [2003] 2 AC 1 Conspiracy to Pervert the Course of Justice R vCotter and Others [2000] EWCA Crim 88– Maximum life imprisonment mervelee.nemhard10179943@email.resolver.co.uk 3. Fraud by Abuse of Position Section 4, Fraud Act 2006 4. 5. 6.– Maximum 10 years’ imprisonment Inhuman and Degrading Treatment Article 3, Human Rights Act 1998 and Criminal Justice Act 1988 s.134– Torture and mental cruelty by public officers is criminal. Direct and Indirect Discrimination Equality Act 2010, ss.13, 19, 26– Ongoing harassment and systemic discrimination. Failure to Prevent and Report Child Abuse Children Act 1989, Children Act 2004, and Criminal Law Act 1967 s.4– Wilful failure to protect children or disclose offences is itself criminal. Formal Demands You are now required to provide: 1. 2. 3. 4. Aformal statement confirming that no criminal proceedings were ever lawfully issued or prosecuted in a County Court — as required under the Criminal Procedure Rules. Copies of any and all sealed court orders you claim to rely upon — if they exist — along with proof of lawful service and filing. Confirmation of whether the Local Authority is commencing criminal referrals against those responsible for falsifying legal records and abusing judicial process. Disclosure of records from 14 June 2022 onward, including all communications via Resolver and internal discussions related to my case. Escalation & Consequences Continued concealment, collusion, or silence will be taken as implied admission of wrongdoing, and I will pursue the matter with: · TheLocal Government Ombudsman · TheEquality and Human Rights Commission · TheSolicitors Regulation Authority (SRA) · TheInformation Commissioner’s Office (ICO) · TheIndependent Office for Police Conduct (IOPC) · TheCrownProsecution Service (CPS) · TheUnited Nations Special Rapporteur on Torture Time is of the essence. You have seven (7) days from the date of this notice to respond in full. Your failure to comply will result in the immediate filing of regulatory complaints, judicial review proceedings, and public exposure of the Local Authority’s systemic abuse. Regards :Mervelee :Myers cc To Whomit may Concern– All Rights Reserved Join Boris Johnson, Chris Evans and Lord Prem Sika against Court Order Scams http://www.scambuster.t
Seeking justice from the 2 miscarriages of injustices due to discrimination in toxic work environments. Introductory Text Collapse -Part 1 Socio-economic inequalities 1.Public sector duty regarding socio-economic inequalities 2.Power to amend section 1 3.Enforcement Collapse -Part 2 Equality: key concepts Chapter 1 Protected characteristics 4.The protected characteristics 5.Age 6.Disability 7.Gender reassignment 8.Marriage and civil partnership 9.Race 10.Religion or belief 11.Sex 12.Sexual orientation Chapter 2 Prohibited conduct Discrimination 13.Direct discrimination 14.Combined discrimination: dual characteristics 15.Discrimination arising from disability 16.Gender reassignment discrimination: cases of absence from work 17.Pregnancy and maternity discrimination: non-work cases 18.Pregnancy and maternity discrimination: work cases 19.Indirect discrimination 19A.Indirect discrimination: same disadvantage Adjustments for disabled persons 20.Duty to make adjustments 21.Failure to comply with duty 22.Regulations Discrimination: supplementary 23.Comparison by reference to circumstances 24.Irrelevance of alleged discriminator’s characteristics 25.References to particular strands of discrimination Other prohibited conduct 26.Harassment 27.Victimisation 36.Leasehold and commonhold premises and common parts Collapse -Part 5 Work Chapter 1 Employment, etc. Employees 39.Employees and applicants 40.Employees and applicants: harassment 40A.Employer duty to prevent sexual harassment of employees 41.Contract workers Police officers 42.Identity of employer 43.Interpretation Partners 44.Partnerships 45.Limited liability partnerships 46.Interpretation The Bar 47.Barristers 48.Advocates Office-holders 50.Public offices: appointments, etc. 51.Public offices: recommendations for appointments, etc. 52.Interpretation and exceptions Qualifications 53.Qualifications bodies 54.Interpretation Employment services 55.Employment service-providers 56.Interpretation Trade organisations 57.Trade organisations Local authority members Recruitment etc 60.Enquiries about disability and health 60A.Discriminatory statements Chapter 2 Occupational pension schemes 61.Non-discrimination rule 62.Non-discrimination alterations Collapse -Part 6 Education Chapter 1 Schools 84.Application of this Chapter 85.Pupils: admission and treatment, etc. 86.Victimisation of pupils, etc. for conduct of parents, etc. 87.Application of enforcement powers under education legislation 88.Disabled pupils: accessibility 8 94.Interpretation and exceptions Chapter 3 General qualifications bodies 95.Application of this Chapter 96.Qualifications bodies Chapter 4 Miscellaneous 98.Reasonable adjustments 99.Educational charities and endowments Collapse -Part 9 Enforcement Chapter 1 Introductory 113.Proceedings Chapter 2 Civil courts 117.National security Chapter 3 Employment tribunals 120.Jurisdiction 122.References by court to tribunal, etc. 125.Remedies: national security 126.Remedies: occupational pension schemes Chapter 4 Equality of terms 128.References by court to tribunal, etc. 133.Remedies in pensions cases 134.Remedies in claims for arrears brought by pensioner members Chapter 5 Miscellaneous 136.Burden of proof 137.Previous findings 138.Obtaining information, etc. 140B.Extension of time limits to facilitate conciliation before institution of proceedings 141.Interpretation, etc. Collapse -Part 10 Contracts, etc. Contracts and other agreements 145.Void and unenforceable terms 146.Declaration in respect of void term, etc. 147.Meaning of “qualifying settlement agreement” Collapse -Part 11 Advancement of equality Chapter 1 Public sector equality duty 149.Public sector equality duty 150.Public authorities and public functions CHAPTER 2A Bus services 181A.Information for bus passengers Chapter 4 Supplementary 188.Forgery, etc. Collapse -Part 13 Disability: miscellaneous 189.Reasonable adjustments 190.Improvements to let dwelling houses Collapse -Part 14 General exceptions 191.Statutory provisions 192.National security 197.Age 200.Amendment of Married Women’s Property Act 1964 2 EU obligations 203.Harmonisation 204.Harmonisation: procedure Application 205.Crown application 206.Information society services 207.Exercise of power 208.Ministers of the Crown, etc. 211.Amendments, repeals and revocations 215.Money
In this edition: Become a Mind & Body Champion; AI and interstitial lung disease; new CTM Fellowships announced; testing neurotechnology treatments; KHPeople; and all the latest events and opportunities.
All staff and students working across the partnership can join the Mind & Body Improvement Network to become a Mind & Body Champion. Champions advocate for the integration of healthcare and share practical tips and learnings to help improve patient care and outcomes.
You can join the Network by signing up to NHS Futures – gaining access to the latest events, education opportunities, a wealth of resources, and a community of supportive champions.
Marium Naqvi, interstitial lung disease pharmacist based at the Faculty of Life Sciences and Medicine, explains how funding from the KHP Centre for Translational Medicine has transformed her AI research project.
Functional neurological disorder is the second most likely reason for someone to visit a neurologist. Ahead of his conference talk, Dr Hamilton Morrin explained why we urgently need to develop novel treatments for these patients.
The Ageing Well With Sickle Cell Project was launched together with King’s Charity and the Sickle Cell Society. Together we are looking to identify and address what matters most to people living with sickle cell disorder over the age of 35.
Patients with sickle cell are ageing faster than the general population. We asked experts how this project could help, and also interviewed patients Fawn and Emma to find out what the project means to them.
The King’s Health Partners Centre for Translational Medicine (KHP CTM) has selected 12 applicants to take up the second round of funding including seven doctors and five Midwives, and Allied Health Professionals (NMAHPs).
King’s Global Health Partnerships is recruiting for Fellowships supporting the strengthening of health systems across Sierra Leone. Wanted are nine experienced senior medics, nurses, midwives, paramedics, or allied health professionals.
The South East London ICS and King’s Health Partners joined patients Ralf and Tiras at a Community Lung Health Day. At the event, patients met social prescribers, local support organisations, and health experts. Together they worked to find personalised approaches to help them better manage their respiratory conditions. In this video Patients Ralf and Tiras talk about what they learned on the day.
The KHPeople series shares work highlights, motivations, and career top tips from staff and students across the partnership. Would you like to showcase your KHP work? Please email: kingshealthpartners@kcl.ac.uk
The Patient and Public Involvement and Engagement Officer explains why patients must shape research: “They bring so many unique perspectives and skills, on top of their invaluable expertise as patients and service users.”
The King’s Health Partners Centre for Translational Medicine Fellow is studying how the immune system can be harnessed to fight cancers: “My PhD will allow me to contribute to the rapidly evolving landscape of CAR-T cell therapy.”
The Outreach Manager from King’s College London discusses his passion for helping others learn about science: “Seeing a child enjoying taking part in an activity I have helped organise is the best reward I can think of to get in a job!”
The KHP Centre for Translational Medicine (CTM) is holding a series of online drop-in sessions on Patient and Public Involvement/Engagement (PPIE). The CTM PPIE Coordinator, Dr Sarah Crabtree, will answer your questions, provide guidance, and connect you to available resources.
In collaboration with KHP Haematology, Consultant Clinical Psychologists, Sue Smith and Heather Rawle present ‘When we feel helpless, scared, and alone on the ward’ Join to learn how we can support each other, and ourselves in these situations. Monday 24 April, 1pm – 2pm.
Maternal Medicine for Primary Care, co-hosted by King’s Health Partners Women and Children’s Health and South East London Local Maternity System. Wednesday 14 May, 12:30pm – 3:20pm.
King’s Clinical Academic Research Symposium, Monday 9 June, 12:30pm – 7pm. Present your research, meet other clinical academics, and learn more about what it takes to progress as a health professional researcher.
The EUHA Nursing Management Program at Karolinska University Hospital helps nursing leaders to explore leadership, innovation, and competence staffing. King’s Health Partners, as part of EUHA, will fund up to three places.
We hope you enjoyed these partnership stories and found something of value in this edition.
Top tip to keep the good news stories coming: Add our email address to your safe senders list so you don’t miss any future newsletters from kingshealthpartners@kcl.ac.uk.
If you have any questions about the latest news or would like to make a contribution we would love to hear from you!
A report about noise is made to your landlord when noise disturbs or interferes with the enjoyment of your home.
You should make your landlord aware of noise that is disturbing you in your home and how it is affecting you. For example, if the noise is disturbing your sleep or having an impact on your health. Noise can affect people’s quality of life, cause physical and emotional stress, and affect performance at work or school.
There are different types of noise that can affect you in your home.
Household noise
Household noise happens every day. However, sometimes it can become an issue that affects neighbours. This includes:
shouting or arguing
noise from dogs or other pets
noise from children
excessive TV volume
noise from appliances
sound transference and movement from the property above/below or next door
loud music
Environmental noise
Not all noise that affects you in your home is caused by neighbours. A noise is considered a statutory nuisance under the Environmental Protection Act 1990 if it:
unreasonably and substantially interfere with the use or enjoyment of a home or other premises
injures health or is likely to injure health
Statutory nuisance could include noise from vehicles or nearby businesses or building works.
Local councils will investigate a complaint of statutory nuisance produced at any time of day or night.
Councils can also issue warning notices in response to complaints about noise above permitted levels from 11pm to 7am, even if that noise does not meet the threshold to be considered a statutory nuisance.
Noise that is made intentionally to disturb, alarm, or harass others is antisocial behaviour. This includes:
parties or loud car music
noise in communal spaces or open areas
loud noise at unsociable hours
If you are experiencing antisocial behaviour, you should report it to your landlord, and in some cases, the police. It is helpful to record times and dates of disturbances so that you can let your landlord know how often the problem is happening.
Work with your landlord to provide as much information as you can for it to investigate the issues. This might include providing a diary of when the noise happens and how long for.
Let the landlord know how the noise is affecting you at home – for example, if you cannot use a bedroom to sleep or concentrate if you work from home.
If you think the landlord is not taking the right action in response to reports you have made to it, you can make a complaint via its complaint process.
How your landlord should respond to reports of noise
Your landlord should take any practical measures to help reduce the notice and tell you the actions it will take to deal with the noise.
When your landlord investigates it must carefully decide whether the noise is household noise or caused intentionally. The landlord might apply its antisocial behaviour policy, or work with other agencies, for example the local council.
If noise recording equipment is provided to measure the level of noise in your home the landlord should explain how to use it. Use of recording equipment is not always right for the type of noise that is being reported. For example, some low-level noise might not be captured.
Where there is noise transference between properties, an inspection should consider the sound insulation between properties or laying carpet if there are bare floorboards. In some cases, people may not be aware they are making a noise. The landlord may decide to speak to your neighbour to find a resolution.
All reports of noise should be treated seriously and where possible, landlord staff should visit your home to listen to the noise in person.
The landlord must consider the impact the issues are having on you – regardless of whether it is considered ‘every day’ or low-level noise.
All reports of noise made to your landlord should be recorded and logged. This will help to consider the ongoing impact it could have over time and ensure reports are not closed without resolution.
If there is going to be a delay in addressing your noise report and the timescales provided are not met, the landlord should explain this at the earliest available opportunity and provide revised timescales.
Making a complaint about noise affecting you in your home
If you are unhappy with the way your landlord has responded to report of noise you have made to it, you can make a complaint. This should be made via the landlord’s dedicated complaints process.
You should clearly set out to your landlord why you are unhappy with the way it has responded to the reports of noise you have made to it and what you think it should do to put things right.
If the matter is not resolved after both stages of your landlord’s complaint process, you can refer the complaint to us. We can only consider a complaint if your landlord is a member of the Housing Ombudsman Scheme. This also applies to shared owners and leaseholders.
If the case is accepted for investigation, we will consider whether the landlord followed the correct policies and procedures and acted fairly and appropriately responding to reports of noise.
Our online webform which will check if your landlord is a member of the Scheme and ask you for more information about your complaint to see if we can help.
Our Spotlight report on noise complaints sheds light on the impact of noise on residents’ wellbeing and quality of life. We have produced a host of learning resources from the findings of this report and our casework. This includes case studies and practical recommendations for landlords to take steps to help residents that are living with noise.
This page is for residents who are thinking about bringing a complaint to the Housing Ombudsman so you can check whether a complaint can be considered.
This page is for residents who need to report an issue to their landlord. This could be any problem, such as a repair, antisocial behaviour or a query about a charge.
Please note, this form is to collect feedback to improve the website.Comments will not get a response from the Housing Ombudsman Service.If you need advice, please contact us.
Thank you for completing the form, your reference is: TAA-17576-25-0101-IR.
This is the receipt code for your report.
Please note: this is not a crime reference number.
What happens next?
We’ll investigate your report based on the information you’ve provided and get back to you within 48 hours, either with a crime reference number or, if we can’t take action, an explanation as to why and further advice.
We won’t call you unless we need more information, to clarify something in your report or if there might be an opportunity to collect forensic evidence.
If you need to update your report
If you think of more information to add to your report or something happens which you need to tell us about that’s related to it, you can do this online here.
What happens after you report a crime and how to get support
Tell us what you think of our online reporting service
Feedback on your experience of using our online services genuinely helps us to make sure they work as well as possible for people in your situation.
If you have a couple of minutes, please complete a quick feedback survey.
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We understand how distressing being affected by crime or anti-social behaviour can be and we are committed to bringing offenders to justice and ensuring that victims of crime receive the support they need from us and from others.
Consider our environment – please do not print this email unless absolutely necessary.
NOTICE – This email and any attachments may be confidential, subject to copyright and/or legal privilege and are intended solely for the use of the intended recipient. If you have received this email in error, please notify the sender and delete it from your system. To avoid incurring legal liabilities, you must not distribute or copy the information in this email without the permission of the sender. MPS communication systems are monitored to the extent permitted by law. Consequently, any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude any binding agreement on behalf of the MPS by email. The MPS accepts no responsibility for unauthorised agreements reached with other employees or agents. The security of this email and any attachments cannot be guaranteed. Email messages are routinely scanned but malicious software infection and corruption of content can still occur during transmission over the Internet. Any views or opinions expressed in this communication are solely those of the author and do not necessarily represent those of the Metropolitan Police Service (MPS).
22 April 2025 Met Police Attempts To Section Murder Kidnap Racism
Mrs Mervelee Myers SENT BY EMAIL ONLY ratty.nembhard1956@gmail.com Dear Mrs Myers, How we have considered your complaint Professional Standards Unit Central South BCU 177 Peckham High Street London SE15 5SL Email: Feedback@met.police.uk Our Reference: PC/1514/25 Date: 16/04/2025 I am writing in relation to the complaint you made on 11/02/2025 in relation to the police response when you called on 03/01/2025, 18/01/2025, 20/01/2025 and 30/01/2025. The report attached with this letter outlines the actions I have taken to deal with your concerns and explains how I have considered each aspect of your complaint. I hope the report attached addresses your concerns but if you remain unsatisfied you may apply to the Independent Office for Police Conduct (IOPC) for a review; full details of how to request a review and the timescales involved are contained within the report. Further information about the handling of police complaints can be found in the guidance document attached – ‘Our Guide To Your Complaint’. We are committed to developing a learning culture and your complaint has been fully documented and catalogued with the Directorate of Professional Standards as part of the Metropolitan Police’s organisational learning. A survey is being run by the Met Police Complaints Resolution Unit. You are invited to participate in this survey because you have made a complaint, or did so on another person’s behalf, in relation to the level of service we provided or the conduct of our officers. We want to hear your views on how your complaint was handled. This will help us improve what we do. For this reason we value and will act on your feedback. The survey should take you no longer than five minutes to complete. Survey link: https://www.londonvoice.org.uk/cru In addition to learning from individual cases, we use complaint information from our police complaints system to monitor performance and to identify opportunities for learning and improvement. Thank you again for taking the time to raise your concerns with us. Yours sincerely, Inspector Matt Hume Appropriate Authority AS Central South Command For more information on the Metropolitan Police Service visit our website at http://www.met.police.uk GDPR – Any personal data submitted in the course of making a complaint will be processed and used to provide an outcome to that complaint. Any right to Review will mean that the MPS will provide that data to the Relevant Review Body for the purpose of conducting that review. Directorate of Professional Standards Complaint Report Protective Marking Official No Disclosure under FOIA 2000 Complaint Reference Person dealing with complaint PC/1514/25 PC Kate Willoughby-Parsons Organisation / Department / Strand Appropriate Authority PSU – AS Inspector Matt Hume How we have recorded and dealt with your complaint Recorded under Schedule 3 Police Reform Act 2002 – Handled proportionately otherwise than by investigation Date Created 08/04/2025 Summary of Incident You have an ongoing dispute with your neighbour which has lasted multiple years, as documented on police indices and has been subject to multiple complaints, including most recently on PC/2268/24. Recently, throughout January 2025, you have called police on a number of occasions, which you have provided CAD numbers for. You are generally dissatisfied with the police response to these calls. Your concerns The concerns listed below set out the nature of your complaint, which I have put together following a comprehensive review of your complaint submission dated 11/02/2025 alongside previous complaints that you have made to police. I offered to speak to you on the phone to discuss your concerns in further detail, however, you did not respond. You sent an email to the Commissioner’s Office on 01/04/2025 which I considered to be of a similar nature to your concerns submitted on 11/02/2025. I suggested the wording of your concern to you on 07/04/2025, explaining to you that I could not re-investigate concerns already addressed by other complaints, or concerns which related to organisations outside of the MPS, such as the LAS or NHS. Your response was unintelligible and repeated those concerns I mentioned I could not re-address within this complaint. I have therefore continued to investigate based on the new concern that I believe to be correct, which is: • Concern 1 I am dissatisfied with the police response on 03/01/2025, 18/01/2025, 20/01/2025 and 30/01/2025 Actions taken to address your complaint I have taken the following steps to address your concerns, which I consider to be both reasonable and proportionate in the circumstances, to address the matters described above. Where I have not pursued a particular line of enquiry, this is because I believe this would not be reasonable or proportionate, taking into consideration all of the circumstances. To address all aspects of your complaint I have taken the following actions: • I read your complaint submission dated 11/02/2025 • I read your email to the Commissioner’s Office dated 01/04/2025 • I reviewed the document you attached named ‘Myers Mervelee – Chronology of police Harassment in Conspiracy’ to identify any additional concerns • I viewed the youtube video you uploaded relating to police attendance on 03/01/2025 • I viewed the following Computer Aided Despatch (CAD) records: o 2358/03JAN25 o 2824/03JAN25 o 4349/20JAN25 o 4455/20JAN25 • I viewed CONNECT safeguarding report 01/7062029/25 • I considered obtaining accounts from officers’ those who attended on the above dates however found it was not reasonable or proportionate to do so, as their attendances have appropriately been recorded on either the above CADs or corresponding CONNECT safeguarding reports. • I conducted searches on the MPS Body Worn Video (BWV) system for the dates mentioned in your concern. I did not find any relevant saved BWV that was necessary for me to view in order to answer your concern. A reflection on the service we provided: Concern number 1 Nature of complaint I am dissatisfied with the police response on 03/01/2025, 18/01/2025, 20/01/2025 and 30/01/2025 Officer(s) Members of Staff Identified Not specified – Organisational Our consideration (Our Determination) I have considered all of the material gathered and consider that the service provided was acceptable. Rationale I understand that there is a long history of issues with your neighbour to which police are constantly being called to attempt to resolve. I also understand from looking in to your complaint history in order to extract new concerns, that the police and other agencies have significant concerns about your mental health. I am really sorry that you are going through a tough time. In order to answer your concern, I reviewed a number of CADs to your address, some of which you provided within your submission documents. I will address each date in turn. 03/01/2025 This date is mentioned in your letter to the Commissioner’s Office, where you say: PC 2924AS & PC 24299AS – Two male constables pushed me (assault) following staged provocation by Debbie Gilchrist, refused to provide names. I read the relevant CADs and safeguarding reports. I searched the BWV database however no footage has been saved. Helpfully, you recorded the entire interaction and uploaded it to youtube so I have been able to view the officers’ attendance that way. I watched all 7 minutes 16 seconds of the video you took, which shows officers arrive and speak to you, stood approximately 3 metres away from you. They do not approach or touch you. They gave you a piece of paper with the CAD number, their shoulder numbers on your strong request. You ask them to leave, they ask you to stop shouting at your neighbours, and they leave. You try to shake the officers hand, he declines, and you call him a racist for not doing so. In my opinion the officers were polite throughout, have warned you about your behaviour towards your neighbours, and have not assaulted, touched, or threatened you in any way. I have not found it reasonable or proportionate to obtain accounts from the attending officers as the footage provided clearly disproves your allegation. The service provided was acceptable. 18/01/2025 This date is mentioned in your original complaint submission dated 11/02/2025, where you say: Met Police acted unprofessionally 18/1/2025 get the London Ambulance Service to threaten me that I was SCREAMING and SHOUTING when the Police came because I told them I know my RIGHTS inside of my HOME. I have checked police indices and reviewed the safeguarding report 01/7062029/25 created by PC West. They record concerns around your mental health. It looks as though officers’ felt you had mental health concerns and referred your call to the LAS. Again, I am sorry that you are going through a hard time with your mental health, however officers acted appropriately on this date. The service provided was acceptable. 20/01/2025 This date is mentioned in your letter to the Commissioner’s Office, where you say: 20th Jan 2025 CAD 4455/20Jan25 – Constable came to my home and his intention was thwarted by my CCTV. 20th Jan 2025 CAD 4349/20Jany25 – The Operator could hear Ms Gilchrist outside my window and outside my door making violent threats. You also mention LAS attendance on that date – as previously explained; I cannot investigate complaints relating to those who work for the LAS. I have reviewed the CADs you have mentioned. CAD 4349/20JAN25 – I can confirm the Operator noted that they could hear someone constantly shouting to you calling you a ‘LIAR’. Thus, the operator has noted your call about your neighbour, and confirmed they could hear someone shouting. The operator has correctly dispatched a unit, who have attended your address and updated a previous investigation report. CAD 4455/20JAN25 was linked to the above CAD for the same result. The service provided was acceptable. 30/01/2025 This date is mentioned in your letter to the Commissioner’s Office, where you say: Jan 30th 2025 2547AS Potter 10:14/30/Jan25 – Failed to produce injunction on which I will be allegedly jailed for breaching I have searched police indices for any calls on 30/01/2025. I cannot find any trace of what incident you are referring to. I conducted an evidence trawl of PC Potter 2547AS however cannot see any BWV saved for 30/01/2025. I conducted a general evidence trawl of any BWV from your address on 30/01/2025 and it does not appear any officer recorded any BWV on that date. I can see however that PC Potter was at your address on 11/12/2024 which I believe is part of PC/2268/24 as is tagged with the subject ‘Complaint’. I therefore believe this concern has already been addressed and will not be taking any further action. Overall, having reviewed the above evidence in a reasonable and proportionate manner, I believe the police response to a number of your calls throughout January have been appropriate in the circumstances. I am very sorry that you are going through a difficult time health wise. Ultimately I have found that the service provided to you was acceptable. Action Taken I have investigated this concern and I believe that all reasonable and proportionate lines of enquiry have been pursued. Action Taken Recording Category Learning Explanation Provided None identified Your right to a review If you are unhappy with the way your complaint was handled, or with the final outcome, you can apply for a review. Reviews are dealt with by either the Independent Officer for Police Conduct (IOPC) or the Mayor’s Office for Policing and Crime (MOPAC) and we have listed the review body for your complaint below. Relevant Review Body Independent Office for Police Conduct (IOPC) Ways to make a review request • Email – NorthCasework@policeconduct.gov.uk • Online Form – Via the IOPC’s website using the following link: http://www.policeconduct.gov.uk/complaints-reviews-and appeals • By post – IOPC, PO Box 473, Sale. M33 0BW Review to be received by 15/05/2025 Thank you for raising your concerns We understand that the outcome of your complaint may not be to your satisfaction, but we would like to thank you for taking the time to raise your concerns. GDPR – Any personal data submitted in the course of making a complaint will be processed and used to provide an outcome to that complaint. Any right to Review will mean that the MPS will provide that data to the Relevant Review Body for the purpose of conducting that review.
Our Guide To Your Complaint What will this guide tell you? This guide explains the principles of our complaints system, how we handle complaints, and the possible outcomes. What can I complain about? If you think you have been treated unfairly by the police or the standard of service you received was unacceptable you have the right to make a complaint. A complaint can be made about the conduct of any person serving with the police, i.e. a police officer, police staff member, special constable, designated volunteer or a person contracted to provide services to the Met Police. You can also complain about how a police force is run. For example, you can complain about force-wide crime initiatives, the organisation of policing resources and general policing standards. There is no time limit for making a complaint. However, if you complain about something that happened more than 12 months ago, you should explain why you didn’t complain sooner. Who can make a complaint? You can make a complaint if: You were directly affected by the behaviour of our police officers, special constables, members of police staff, volunteers or contractors. Witnessed an incident – for example, you were present when an incident took place or were close enough to see or hear the incident (you cannot claim to have witnessed an incident if you have seen it on television or social media). Have been adversely affected by the conduct or matter complained about – this means that the actions of the police have indirectly affected you, for example you have suffered any form of loss, damage, distress or inconvenience as a result of the matter complained about, or you have been put in danger or otherwise put at risk of being adversely affected. 1 You could be acting on behalf of someone in any of the people listed above – for example, a family member, friend, legal representative or any other person of their choosing. You may be able to make a complaint if you are a parent or guardian. Persons serving with the police force cannot make a complaint about incidents and officers in their own force. This does not mean they are unable to raise concerns, there are other ways to do this such as internal conduct investigations and the staff resolution process. This just means that they will not have the statutory rights of a complainant. What can you expect when you complain? You can expect: Contact from us to get some further details To be asked what you would like to happen To be listened to and treated fairly To be updated about the progress of your complaint To be told the outcome of your complaint when it has been finalised If your complaint has been formally recorded and you are not happy with the outcome, you can request an independent review How will my complaint be handled? By law all complaints against the police must be logged. We make an initial assessment of how your complaint may be dealt with and we will contact you to find out what you would like to happen. Your complaint may be dealt with in one of the following ways: Early contact – A complaint handler will make contact with you as soon as possible after you raised your concerns. They may be able to provide an explanation or an apology, or other information to assure you that appropriate action is being taken. Their aim is to try and resolve your issues and create an environment for learning where people learn from mistakes made. By investigation – If the complaint is serious enough to warrant disciplinary action then it will be investigated and an investigator will be appointed. In some circumstances, no further action may be taken. 2 We’ll ask you how you’d like to be contacted, keep you informed on the progress, write to you to tell you the outcome and explain your right to an independent review. However we deal with your complaint, it is important to us. Will my complaint be referred to the Independent Office for Police Conduct (IOPC)? When we receive your complaint, we consider whether it should be referred to the IOPC. The most serious incidents must be referred to the IOPC – whether someone has made a complaint or not. For example, if police actions result in a member of the public being seriously injured or dying: while in custody after they’ve had contact with the police as a result of a police shooting in a road accident involving the police We can also refer incidents to the IOPC if we have concerns, for instance about the conduct of our officers or staff. The IOPC can direct us to record incidents and then ‘call them in’. The IOPC may choose to investigate these cases themselves, independently of us. Further information regarding referrals to the IOPC can be found in the IOPC’s Statutory Guidance. How often will I be updated? Keeping you informed is one of our key priorities; our updates should be regular and meaningful. Our first update will be provided promptly, in writing, and, at the latest, within four weeks of the start of the handling of your complaint. Further updates will be provided at least every four weeks. How long will my complaint take to deal with? We aim to deal with complaints in timely a manner, however there is no time limit on how long we will take to deal with your complaint. The person dealing with your complaint should be able to tell you how long it is likely to take. 3 Who will be involved in dealing with my complaint? This depends on how your complaint will be handled. Your point of contact will be either a: Complaint handler – if your complaint is being dealt with through early contact, or Investigator – if your complaint is being investigated as there is an indication a criminal offence may have been committed or the behaviour may justify disciplinary proceedings. You may also see the role, ‘appropriate authority’ used in your complaint report. This is the person who assesses and makes decisions about your complaint at various stages in the complaint process. What are the possible outcomes? We will send you a report to explain how we have dealt with your complaint. If our service didn’t meet the standards expected, we will inform you of the action we are taking. Possible outcomes could include: An explanation or apology for what has happened Training to further develop our officers and staff Making changes to our policies or procedures Giving advice to the officer or person you have complained about so that their performance improves Referring your case to the Crown Prosecution Service. The CPS is responsible for deciding if criminal charges should be brought. Referring the case for misconduct proceedings. There may not be enough information to take action over your complaint. If this happens it may just mean there is not enough evidence available In some cases, we may agree with you that something went wrong, but decide that no other action is appropriate How do we learn from complaints and dissatisfaction? Learning from complaints helps to improve the way we do things and stop the same thing from happening again. As well as learning from individual cases, we use information from our complaints system to monitor performance and identify potential learning for us as an organisation. 4 What if I am still unhappy? If we were dealing with your concerns through early resolution and you aren’t happy, we will record your complaint and appoint a complaint handler. If you are still unhappy after we have handled your complaint, you can ask for a review. Reviews are dealt with by either the Independent Officer for Police Conduct (IOPC) or the Mayor’s Office for Policing and Crime (MOPAC). The report we send you when we have finished dealing with your complaint tells you the review body for your complaint. You need to apply within 28 days or your application won’t be accepted, unless there are exceptional circumstances for the delay. The review will consider whether or not the handling of your complaint was reasonable and proportionate. Did you know? The police complaints process has no means by which to deal with financial claims for compensation against the Met. Money cannot be awarded via the complaints procedure, regardless of the outcome. If you wish to seek compensation for something the police have done, please write to: Directorate of Legal Services, Metropolitan Police Service, 10 Lambs Conduit Street, London WC1N 3NR. Please be sure to include your full name and contact details, your case or report number (if applicable), the name or shoulder number of any Met officer, staff or volunteer involved and your reasons for claiming compensation. The majority of complaints where mistakes are identified are resolved with learning and development after the complainant’s feedback has been taken on board. This is even more important under the new complaint legislation and the introduction of the Reflective Practice Review Process. Legislation in relation to police complaints has changed from 1 February 2020 with the implementation of the Police (Complaints and Misconduct) Regulations 2020. This allows for police complaints to be dealt with in a reasonable and proportionate manner and at the appropriate level. This supports both the efficiency and fairness of the complaints system. 5 How can I find out more information? Further information can be found in the following documents: The IOPC Statutory Guidance https://www.policeconduct.gov.uk/sites/default/files/Documents/statutoryguidance /2020_statutory_guidance_english.pdf Police Reform Action 2002 Police (Complaints and Misconduct) Regulations 2020
Complaints Resolution Unit Satisfaction Survey
This survey is being run by the Met Police Complaints Resolution Unit. You are invited to participate in this survey because you have made a complaint, or did so on another person’s behalf, in relation to the level of service we provided or the conduct of our officers.
We want to hear your views on how your complaint was handled. This will help us improve what we do. For this reason we value and will act on your feedback. The survey should take you no longer than five minutes to complete
The information you give us will be used for analysis purposes, and may be published in anonymised form. We will never publish the comments you make or any other information you give us in a way that can be used to identify you.
Before completing the survey please note that:
We are unable to alter the outcome of the investigation into your complaint. We are also unable to respond to any specific comments about the handling of individual complaint cases submitted by respondents in the course of completing this survey.
Completing the survey does not constitute an application for an independent review of the Met Police handling of your complaint.
Privacy note Whenever you press ‘Next’, the answers that you have provided will be submitted and may be included in the results. If at any stage you decide that you do not want your answers to be included in the results, you can press ‘Exit and clear survey’. This will clear all answers you have submitted up to that point.
Questions
* How easy was it to access the complaints system?
Choose one of the following answers
1 – Very easy
2 – Easy
3 – Neither difficult or easy
4 – Difficult
5 – Very difficult
* How satisfied were you in how your complaint was dealt with?
Choose one of the following answers
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
* How satisfied were you with the outcome of your complaint?
Choose one of the following answers
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
Do you have any comments about how the complaints process could be improved?
* Your feedback has the potential to help improve the quality of service for all. Would you be happy to provide your complaints reference number? This means we will be able to identify you and link your survey response to your complaint.
Equality Act 2010 is up to date with all changes known to be in force on or before 16 April 2025. There are changes that may be brought into force at a future date.
Fight4justice 