Appellantโs notice (All appeals except small claims track appeals and appeals to the Family Division of the High Court) Notes for guidance are available which will help you complete this form. Please read them carefully before you complete each section. SEAL Section 1 Details of the claim or case you are appealing against โ โH W F Fee Account no. Claim or Case no. (if applicable) Help with Fees – Ref no. (if applicable) Name(s) of the Claimant(s) Applicant(s) Petitioner(s) Name(s) of the Defendant(s) Respondent(s)
Sixth Floor Blue Star House 234-244 Stockwell Road London SW9 9SP
Details of the party appealing (โThe Appellantโ) Name Address (including postcode) Tel No. Fax E-mail Details of the Respondent to the appeal Name Address (including postcode) Tel No. Fax E-mail
Devonshires Solicitors LLP 30 Finsbury Circus London EC2M 7DT
Details of additional parties (if any) are attached Yes No N161 Appellantโs notice (06.22) ยฉ Crown copyright 2022
Section 2 Details of the appeal From which court is the appeal being brought? The County Court at The Family Court at High Court Queenโs Bench Division Chancery Division Family Division Other (please specify) What is the name of the Judge whose decision you want to appeal? What is the status of the Judge whose decision you want to appeal? District Judge or Deputy Circuit Judge or Recorder Tribunal Judge High Court Judge or Deputy Justice(s) of the Peace Master or Deputy Is the decision you wish to appeal a previous appeal decision? Yes No What is the date of the decision you wish to appeal against?
Section 3 Legal representation Are you legally represented? Yes No If Yes, is your legal representative (please tick as appropriate) a solicitor direct access counsel instructed to conduct litigation on your behalf direct access counsel instructed to represent you at hearings only Name of your legal representative The address (including postcode) of your legal representative Tel No. Fax E-mail DX Ref. Are you, the Appellant, in receipt of a Civil Legal Aid Certificate? Yes No Is the respondent legally represented? Yes No If โYesโ, please give details of the respondentโs legal representative below Name and address (including postcode) of the respondentโs legal representative Tel No. Fax E-mail DX Ref.
Section 4 Permission to appeal Do you need permission to appeal? Yes No Has permission to appeal been granted? Box A Yes (Complete Box A) Box B No (Complete Box B) Date of order granting permission Name of Judge granting permission I the Appellant(โs legal representative) seek permission to appeal. If permission to appeal has been granted in part by the lower court, do you seek permission to appeal in respect of the grounds refused by the lower court? Yes No Section 5 Other information required for the appeal Please set out the order (or part of the order) you wish to appeal against Have you lodged this notice with the court in time? Yes No (There are different types of appeal – see Guidance Notes N161A) If โNoโ you must also complete Part B of Section 10 and Section 11
I have not received the ORDER from the Court in WRITING as yet. I am therefore, using MEMORY recall to APPEAL because of my DISABILITIES, I am unable to write during STRESSFUL EPISODES as can be verified by Medical Report of July 2006 for Chronic Anxiety DIAGNOSIS for Open University examination and was not allowed to RECORD. I am positive that the ORDER will be DELAYED until the 21 days elapses and then I have no grounds for APPEAL.
I wish to APPEAL all of the ORDER that was SUMMARIZED in the SKELETON ARGUMENT on behalf of the Claimant for the trial on the 7 March 2025. The Order was not Served until it went through a few stages presided over by DJ Greenidge, DJ Swan, DJ Sterlini from the date I was sent Possession letter by Devonshires Solicitors LLP Narin Masera in July 2023. I recognized the name DJ Sterlini who labelled me a VIOLENT NUISANCE because he along with DJ Rand and DJ Zimmell strike out my claims against Winsome Duncan who stole my manuscript IN HONOUR OF STRONG WOMEN EVERYWHERE and sent the Metropolitan Police and London Ambulance Service to SECTION me I write on Facebook I was feeling SUICIDAL. The involvement of the Metropolitan Police and London Ambulance Service DISCRIMINATION against me and my husband continued between the 30 October 2017 to 24 March 2025 when the London Ambulance Service attended Alma Grove claiming I was burning down the place. All I was doing was reaching out for support.
Breaching the Equality Act Protected Characteristics: DJ Beecham requested an Equality Act Assessor at the 9th December 2024 HEARING behind my back. On the 7 & 17 & 20 March 2025 affected by my HIDDEN DISABILITIES and got to Court just in time. Protected Characteristic amended Housing Act 1988 Eviction Act 1977. Section 15 Equality Act 2010. The ASB on which I was labelled a VIOLENT NUISANCE by DJ Sterlini in my absence was not in the BUNDLE that was delivered to me in Court on the 7 March 2025 in the presence of the Equality Act Assessor Emua Ali. Section 6 Grounds of appeal Please state, in numbered paragraphs, on a separate sheet attached to this notice and entitled โGrounds of Appealโ (also in the top right hand corner add your claim or case number and full name), why you are saying that the Judge who made the order you are appealing was wrong. I confirm that the grounds of appeal are attached to this notice.
Section 7 Arguments in support of grounds for appeal I confirm that the arguments (known as a โSkeleton Argumentโ) in support of the โGrounds of Appealโ are set out on a separate sheet and attached to this notice. OR (in the case of appeals other than to the Court of Appeal) I confirm that the arguments (known as a โSkeleton Argumentโ) in support of the โGrounds of Appealโ will follow within 14 days of filing this Appellantโs Notice. A skeleton argument should only be filed if appropriate, in accordance with CPR Practice Direction 52B, paragraph 8.3. Section 8 Aarhus Convention Claim For applications made under the Town and Country Planning Act 1990 or Planning (Listed Buildings and Conservation Areas) Act 1990 I contend that this claim is an Aarhus Convention Claim Yes No If Yes, and you are appealing to the Court of Appeal, any application for an order to limit the recoverable costs of an appeal, pursuant to CPR 52.19, should be made in section 10. If Yes, indicate in the following box if you do not wish the costs limits under CPR 45 to apply. If you have indicated that the claim is an Aarthus claim set out the grounds below
Section 9 What are you asking the Appeal Court to do? I am asking the appeal court to: (please tick the appropriate box) set aside the order which I am appealing vary the order which I am appealing and substitute the following order. Set out in the following space the order you are asking for: order a new trial Section 10 Other applications Complete this section only if you are making any additional applications. Part A I apply for a stay of execution. (You must set out in Section 11 your reasons for seeking a stay of execution and evidence in support of your application.) I apply for an extension of time for filing my appeal notice. (You must set out in Section 11 the reasons for the delay and what steps you have taken since the decision you are appealing.) Part C I apply for an order that: Part B (You must set out in Section 11 your reasons and your evidence in support of your application.) In support of my application(s) in Section 10, I wish to rely upon the following reasons and evidence: Section 11 Evidence in support
Because of my HIDDEN DISABILITIES I am unable to function to carry out certain INTELLECTUAL and COGNITIVE activities that are RELEVANT to the APPEAL
Breach of the Equality Act 2010 Protected Characteristics A. Equality Act 2010 c. 15 Section 15 Equality Act 2010 Employments: I represented myself at 2 ET each time I experienced BEREAVEMENT and LOSSES and was a participant in Dr Maria Hudson research paper for the Policy Studies Institute “The Experience of Multiple Disabilities” recommended to ACAS. Human Rights: I have not worked since I was forced out of my job in 2015 after the second NERVOUS BREAKDOWN in a TOXIC WORK PLACE. References of places to find EVIDENCE listed on social media that am BANNED and my intellectual property, copyright, images, CPPDP harvested. My website I created from scratch stolen. Key Words: Disability Discrimination I offered DJ Beecham a copy of IN HONOUR OF STRONG WOMEN EVERYWHERE. I have been given them away free. My Book is endorsed online and used to EMPOWER WOMEN to find their VOICE. As an “Expert Authority on Subjects from the Cradle to the Grave” I have done UNDERSTANDING STATUTORY ASSESSMENT PROCEDURES knowing I am a victim of Systemic Discrimination to SILENCE ME. I am still getting job offers because of an old CV online from 2016. I was offered ยฃ46-55,000.00 SENCO job by Smart Teachers in 2021 before I was kicked out of the UEL by Richard Harty in 2021. I have been TREATED unfairly because of my DISABILITY from 2003-2008 at Kings College Hospital NHS Foundation Trust & LEYF 2009-2015 and Housing for Women 2000-2025. But DJ Beecham refused to deal with any of the DISABILITY DISCRIMINATION other than the H4W which did not give me time to deal with the matter because of the CRISIS I was experiencing from July 2023 to date.
B. Equality Act 2010 c. 15 s. 149 Public Sector equality duty 149 Equality Act 2010 This Case started with Former Employers Mervelee Myers V London Early Years Foundation https://www.gov.uk/employment-tribunal-decisions/ms-m-myers-v-london-early-years-foundation-2300047-2016 when I write a letter to the Senior HR I was DEPRESSED and DYING SLOWLY of TORTURE. EVIDENCE must be taken from my social media to form my ARGUMENTS for the APPEAL. Subjects: Employment I have been denied my ENTITLEMENTS, placed on BENEFITS to attend CAPABILITY for WORK ASSESSMENTS despite my QUALIFICATIONS and TRAINING. Government Administration: I am a VICTIM of miscarriages of justice by the Judiciary of England and Wales, the Criminal Justice System and the Crown Prosecution Service. I have been made an INACTIVE PATIENT by the NHS and have no access to Medical Aid. Local Government: I am a VICTIM of various Local Government Authorities from I worked at Mapother House Day Nursery Kings College Hospital NHS Foundation Trust. Key Words: Public Sector Equality Duty H4W breach 1 – 7 and this can be verified by DELETING the Customer Portal of DATA from I signed the TENANCY AGREEMENT. The relevant Protected Characteristics are – Age: My husband ARNOLD EBENEZER TOMLINSON resided with me in the property because I was fearful of moving to somewhere, that I could become a VICTIM of Domestic Violence again. His life was cut short because of the ASB of Ms Gilchrist and Joe Hooper and members of Alma Grove HATE MOB after H4W groomed Ms Gilchrist as I had asked when she broke the glass to the communal door and I recognized her changing behaviours might be due to more than the petty issues we sorted before. Ms Gilchrist spent time in prison for DRINK DRIVING and was responsible for the TENANT before me leaving. Ms Gilchrist coerced Trevor Anthony Tomlinson to ASSAULT me telling him I was ABUSING his father. Ms Gilchrist since had a STROKE and blaming me instead of her LIFESTYLE. Disability: Both my HUSBAND and MERVELEE MYERS were DISABLED. My online Fundraising, Volunteering and Mental Health & SEND Advocacy must be EVIDENCED. Left with NHS Medical Aid. Met Police & London Ambulance Service attempts to SECTION MURDER KIDNAP me between 30 October to 24 March 2025. Race: Refer to H4W ASB the Author was Hony Premial who invited me to be a member of the Customer Scrutiny Panel in 2019. The year DJ Beecham was appointed by the Queen and Robert Buckland. Zaiba Qureshi disbanded the Customer Panel in 2020. In 2024 am getting invitation to apply. Ms H Presley find me online because Hermoine Cameron was advocating on my behalf. She visited my home twice. H4W has done the same to Ms Presley. As the face of ITV News Windrush 70 I write to the Rev Rose Hudson-Wilkin who I meet at H4W AGM in April 2014 to mediate on my behalf. I am the VICTIM of the Metropolitan Police and the fact that my BOOK was signed by Sir Mark Rowley at A New Met for London Launch a month after DJ Sterlini labelled me a VIOLENT NUISANCE must be EVIDENCE. Religion or Belief: As the COMPOSER of Brixton Market for SONGSTREET App this and other PUBLIC ENGAGEMENTS must be EVIDENCE.
Charter of Rights 12 Codes Open Letters
PM David Cameron 2015 and Theresa May 2017
Write to Justice Secretary Robert Buckland
Social Media
Section 12 Vulnerability Vulnerability Do you believe you, or a witness who will give evidence on your behalf, are vulnerable in any way which the court needs to consider?
Mental & Physical Disability. In July 2006 I was given a Medical Report stating I have CHRONIC ANXIETY affecting WRITING. Because of the DISCRIMINATION that exacerbated the DEPRESSION, my COGNITION has impaired to the point I am unable to TALK, WRITE, UNDERSTAND, COMPREHEND INSTRUCTIONS. I developed an EATING DISORDER leaving me prone to Physical IMPAIRMENTS. The ATYPICAL PARKINSON’S (not Diagnosed) leave me unable to sit upright and functioning when I get the shakes.
Yes. Please explain in what way you or the witness are vulnerable and what steps, support or adjustments you wish the court and the judge to consider. No Statement of Truth This must be completed in support of the evidence in Section 11 I understand that proceedings for contempt of court may be brought against a person who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. I believe that the facts stated in section 11 are true. The applicant believes that the facts stated in section 11 are true. I am authorised by the applicant to sign this statement. Signature Applicant Litigation friend (where applicant is a child or a Protected Party) Applicantโs legal representative (as defined by CPR 2.3(1)) Date Day Full name Month Year Name of applicantโs legal representativeโs firm If signing on behalf of firm or company give position or office held Section 13 Supporting documents To support your appeal you should file with this notice all relevant documents listed below. To show which documents you are filing, please tick the appropriate boxes. If you do not have a document that you intend to use to support your appeal complete the box over the page. In the County Court or High Court: three copies of the appellantโs notice for the appeal court and three copies of the grounds of appeal; one additional copy of the appellantโs notice and grounds of appeal for each of the respondents; one copy of the sealed (stamped by the court) order being appealed; a copy of any order giving or refusing permission to appeal; together with a copy of the judgeโs reasons for allowing or refusing permission to appeal; and a copy of the Civil Legal Aid Agency Certificate (if legally represented). In the Court of Appeal: three copies of the appellantโs notice and three copies of the grounds of appeal on a separate sheet attached to each appellantโs notice; one additional copy of the appellantโs notice and one copy of the grounds of appeal for each of the respondents; one copy of the sealed (stamped by the court) order or tribunal determination being appealed; a copy of any order giving or refusing permission to appeal together with a copy of the judgeโs reasons for allowing or refusing permission to appeal; one copy of any witness statement or affidavit in support of any application included in the appellantโs notice; where the decision of the lower court was itself made on appeal, a copy of the first order, the reasons given by the judge who made it and the appellantโs notice of appeal against that order; in a claim for judicial review or a statutory appeal a copy of the original decision which was the subject of the application to the lower court; one copy of the skeleton arguments in support of the appeal or application for permission to appeal; a copy of the approved transcript of judgment; and a copy of the Civil Legal Aid Certificate (if applicable) where a claim relates to an Aarhus Convention claim, a schedule of the claimantโs financial resources
Reasons why you have not supplied a document and date when you expect it to be available: Title of document and reason not supplied Date when it will be supplied Signed Appellant(โs legal representative) Section 14 The notice of appeal must be signed here Find out how HM Courts and Tribunals Service uses personal information you give when you fill in a form. https://www.gov.uk/government/organisations/ hm-courts-and-tribunals-service/about/personal
Thank you to all members that joined us this month to hear about the findings of the Ombudsman’s Annual Complaints Review.Tell us what you thought We’d love to hear your feedback about the meeting and if you found it useful hearing about the findings in the report. Tell us how you found itPoll results from January meetingsChecking your landlord’s performance dataAt the meeting, we asked how many of you had searched our website for your own landlord’s performance data. Over the 2 meetings, 53% of attending panel members said they had, or knew how to.You can check your landlord’s performance on our website. We publish an annual report for every landlord with 5 or more findings. Search for landlord performance dataHow can I catch up?If you missed it you can catch up on the recording and read the presentation slides on the Resident Panel hub. Catch up on the Resident Panel hubRegister now – How to complain to your landlord sessionsWant to know more about how to complain to your landlord?The Ombudsmanโs Centre for Learning is running 2 sessions exclusively for the Resident Panel on how to complain to your landlord about an issue in your home. What to expect The session will cover a range of frequently asked questions from residents, including: what to expect when you complain to your landlord what to do if your landlord does not respond to a complaint the difference between a complaint and a service request information to include when making a complaint who can bring a complaint to the Housing Ombudsman You can register for one of the sessions below. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions. Wednesday 5 March 20255pm – 6:15pmRegister now for 5 MarchTuesday 11 March 202512pm – 1:15pmRegister now for 11 MarchA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residentsโ lives and landlordsโ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe
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Consultation on our Business Plan 2025-26 and Corporate Strategy 2025-30The Housing Ombudsmanโs vision is healthier homes, fairer services, and trusting relationships. In November, we met with the Resident Panel to pre-consult on our Corporate Strategy 2025-30. Through meeting polls and a post meeting survey, 80% of you said this new vision is reflective of our developing role in the sector. Consultation on our Business Plan 2025-26 and 5-year Corporate Plan is now open. We encourage you to take part to provide feedback on how we are going to deliver an effective and efficient service, now and into the future. We would also ask that you tell your community, your landlord, and any agencies you work with about this opportunity to have their say the work we are doing to help improve landlord services and make the housing sector thrive. The consultation will run until 31 March 2025. The Corporate Strategy proposes 4 strategic objectives: provide an excellent, person-centred service โ this was ranked most important by the Resident Panel drive positive local complaints handling cultures support better services through insights, data, and intelligence extend powers and engage with partners to support closing gaps in redress By the end of this year, we are forecast to handle 43,000 complaints from residents about their landlords. The strategy also sets out our plan to transform our processes and systems and develop our people to respond to an increase in demand following another record year of complaints in 2023-24. Tell us your viewsBuilding Safety Regulator is recruiting panel members to help shape building safetyDo you live in a high-rise building in England? Do you want a say in how your building is kept safe? The Health and Safety Executiveโs Building Safety Regulator (BSR) is looking for new members to join its Resident Panel, a group that provides advice and guidance on the future of building safety regulations. The panel ensures that residents real-life experiences directly inform how the Regulator operates. By sharing your views, you can help shape policies, procedures, guidance, and communications – making a meaningful difference in the safety of high-rise buildings. Who they are looking for BSR are inviting residents of high-rise buildings across England to apply. The panel aims to represent a broad mix of residents from different housing types, including social housing tenants, private renters, and leasehold owners. They are particularly keen to hear from: residents under 30 years old people with disabilities people living in private rented accommodation The panel will consist of 20 to 25 members, including residents and representatives from relevant organisations. BSR are looking for residents who are engaged, willing to share their experiences, and open to discussions that respect differing perspectives. Please note that the BSR panel is not part of the Housing Ombudsman Resident Panel, and we are not involved in the outcome of an application. Find out more and apply on BSR websiteA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residentsโ lives and landlordsโ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe
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Consultation is open on our Business Plan 2025-26 and 5-year Corporate Strategy and we want to hear from you about our plans to deliver an efficient and effective Ombudsman.
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationshipsPrint
The Housing Ombudsman is seeking views and feedback from residents, landlords, advocacy agencies, representative groups, MPs and councillors on its Business Plan 2025-26 and Corporate Strategy for the next 5 years.
The consultation runs from Thursday 6 March to Monday 31 March and provides an opportunity to shape the work of the Ombudsman to support a thriving housing sector.
The demand for the Ombudsmanโs service has more than doubled in the last 2 years and its statutory role has also expanded.
The Ombudsmanโs Corporate Strategy proposes 4 objectives:
provide an excellent, person-centred service
drive positive local complaints handling cultures
support better services through insights, data, and intelligence
extend powers and engage with partners to support closing gaps in redress
These objectives focus on:
improving the customer journey through its own service by reducing the time it takes to investigate each complaint, with most cases to investigated within 6 months by the end of the strategy period
fair treatment of resident complaints across England and focus on leadership and governance, particularly the role of the Member Responsible for Complaints, in supporting positive complaint handling culturesโฏ
enabling open source of our casework data and sharing learning from complaints with the sector to improve services and prevent complaints needing Ombudsman intervention โ this will build on the Centre for Learning, which now has over 12,000 users
The strategy also sets out its plan to transform systems, processes, and how it will develop its people to deliver an effective and efficient service, now and into the future.
Making impact in these areas is crucial as the Ombudsman is forecast to handle 43,000 this year, with demand increasing following another record year of complaints in 2023-24, including:
40,876 enquiries and complaints, of which 8,176 were accepted for investigation โ a 60% increase compared to the same period last year
5,465 determinations issued โ an increase of 107% from the previous year
a 58% reduction in cases that have been with the service for over 12 months
21,740 remedies made to put things right for residents, including ยฃ4.9m of financial compensation โ a ยฃ1.3 million pound increase from the year before
85% of cases investigated found failings by a landlord
resident satisfaction targets were met throughout the year
The Ombudsman is not proposing to increase the fee it charges members in 2025-26.
Richard Blakeway, Housing Ombudsman, said: โWe want to see the housing sector thrive during these challenging and changing times, to grasp new opportunities, and to champion healthier homes and fairer services.
โThe strategy looks to reimagine our relationship with residents, creating simpler and easier access to housing redress. Doing so in a way that is person-centred, with faster decisions โ offering a genuine alternative to legal action. This builds on our work to meet to the unprecedented volumes of casework we have seen.
โAnd we look to do the same for landlords, where we will continue to provide accountability, redress and transparency. We want to do more to strengthen local resolution, build trust, and move from transactional engagement, based on individual complaints, to strategic support through our Centre for Learning.
โI want residents know their rights and be treated fairly and respectfully, whether their complaint comes to us or not, helping to make relationships between residents and landlords stronger and more trusting.
โFinally, it deepens our relationship with the wider regulatory system, given the unique and independent perspective we offer, by providing insight, open data and alerting it to emerging concerns for enforcement and regulatory bodies, as well as policymakers.โ
How to take part
This consultation is split into 2 surveys.
Survey 1: Corporate Strategy 2025-30 consultation
The first is asking for views on the Housing Ombudsmanโs Corporate Strategy 2025-30. It introduces 4 strategic objectives and a strategic enabler. Each section sets out the aims and Key Performance Indicators (KPIs) it will use to measure the success of each over the next 5 years.
The second part is asking for views on the Housing Ombudsmanโs Business Plan 2025-26. This gives more detail on planned activities between April 2025 and March 2026 to start to deliver the strategic objectives and enabler in year one.
You can take part in the consultation online. Complete both surveys to have your say on what we are doing this year, and over the next 5 years.
This consultation will close on Monday 31 March 2025.
Other ways to take part
If you need help responding to this consultation or would like to respond in a different format, please call us on 0300 111 3000. Our opening hours can be found on our website.
Please note, this form is to collect feedback to improve the website.Comments will not get a response from the Housing Ombudsman Service.If you need advice, please contact us.
Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26
Healthier homes, fairer services, and trusting relationships
We are seeking views and feedback from residents, landlords, advocacy agencies and elected representatives on our Business Plan 2025-26 and Corporate Strategy for the next 5 years.
The demand for our service has more than doubled year on year with expanded remit and increased customer awareness. The Corporate Strategy sets out our plan to transform systems, processes, and technology to deliver an effective and efficient service, now and into the future.
Our vision is healthier homes, fairer services, and trusting relationships and the strategy contains 3 key focuses:
improving the customer journey through our own service by reducing the time it takes to investigate each complaint
fair treatment of resident complaints across England by monitoring landlord compliance with the statutory Complaint Handling Code
sharing learning from complaints with the sector to improve services and prevent complaints needing Ombudsman intervention – this will build on the Centre for Learning, which now has over 12,000 users
This consultation consists of 2 surveys.
Survey 1: Corporate Strategy 2025-30 consultation
This survey asks for your views on the Housing Ombudsman’s Corporate Strategy 2025-30. It introduces 4 strategic objectives and a strategic enabler. Each section sets out the aims and Key Performance Indicators (KPIs) we will use to measure the success of each over the next 5 years.
Survey 2: Business Plan 2025-26 consultation
The second part asks for your views on the Housing Ombudsman’s Business Plan 2025-26. This gives more detail on planned activities between April 2025 and March 2026 to deliver the strategic objectives and enabler in year one.
How to take part
Complete both surveys to have your say on what we are doing this year, and over the next 5 years.
This consultation will close on Monday 31 March 2025.
Other ways to take part
If you need help completing this form, please call us on 0300 111 3000
ConsultationConsultation on our Corporate Strategy 2025-30 and Business Plan 2025-26 is currently at this stageThis consultation is open for contributions.
Under Reviewthis is an upcoming stage for Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final reportthis is an upcoming stage for Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
Business Plan 2025-26 | Strategic objective 1: Provide an excellent, person-centred service
Below we set out our aims to meet strategic objective 1 and the activities planned for 2025-26 to deliver it.
Aim 1.1 Our services are human-centric, trusted, and provide a positive customer experience for residents.
Aim 1.1 activities:
options appraisal on preferred option for our enquiries serviceโฏ
resident and landlord research to support development of a customer charter, customer service offer, and channel strategyโฏ
design approach to customer co-creationโฏ
implementation of our updated quality strategy and assurance frameworkโฏ
Aim 1.2 Our service uses a range of techniques to provide resolution at the earliest opportunity.
Aim 1.2 activities:
trial techniques for early resolution which maintain quality and impactโฏ
continue to evolve Dispute Support & Resolution (DS&R) ways of working, processes, systems, and structures to be able to maximise our effectiveness and efficiencyโฏ
Aim 1.3 Our remedies are effective, appropriate, restorative, and complied with by landlords.
Aim 1.3 activities:
research on effective restorative orders, focused on rebuilding trust where the relationship between the landlord and residents has broken downโฏ
Aim 1.4 We continue to develop our approach to casework to drive fairness in service delivery and reflect changes to landlord duties.
Aim 1.5 Our investigations support landlords to understand what led to service failure, prevent future complaints, and fulfil their obligations.
Aim 1.4 and 1.5 activities:
development and implementation of guidance in response to new landlord duties and expectations
on-going cyclical review of existing guidanceโฏ
discovery exercise on creation of a sector compensation calculatorโฏโฏโฏ
work with residents and members to develop our metrics for the impacts of individual investigations and fairer servicesโฏโฏ
Key Performance Indicators for strategic objective 1
In 2025-26, we will measure the success of strategic objective 1 using the following Key Performance Indicators (KPIs).
Increased resident and landlord satisfaction with our service provision (aims 1.1, 1.2, 1.3):
improved resident satisfaction scores at enquiries (increasing by 5% on 2024-25 year-end position)โฏโฏโฏ
maintained resident and landlord satisfaction scores following investigation (80% for cases upheld, 60% for cases not upheld)โฏโฏ
Maintained casework quality (aim 1.1):
maintained quality scores for investigations (95%)โฏโฏโฏ
* Subject to confirmation following the evaluation of our early resolution trial and other measures to increase output
Note: Targets may need to be revisited following confirmation of the start and scope of Awaabโs Law
Maintained or increased compliance with our orders (aim 1.3):โฏ
95% compliance by target dateโฏ
99% compliance within 3 months of target dateโฏ
Our individual investigations lead to fairer service delivery (aim 1.4, 1.5)โฏ:
this target will be developed over the year after engaging with residents and membersโฏto understand what fairer service delivery means to them and set appropriate measures for following years
4.
Do you support the actions planned for 2025-26 under strategic objective 1?* required*Strongly supportSupportNeither support or do not supportDo not supportStrongly do not support
5.
Do you have any comments or observations you would like to make on strategic objective 1 or the activities planned for it?PreviousNext
Stage 2 of the Procedures. Ms H Presley is in need of SUPPORT and her son is worried she will commit SUICIDE. This will be shared across the world like when I was page 1 of ITV News for Windrush 70. The Queen Camilla will be embroiled in this SCANDAL because she was a participant in the ITV Documentary. Reference 570MC490 for the claims I issued against HOS. Sara Elizabeth Beecham will be implicatedโฆ
Business Plan 2025-26 | Strategic objective 2: Drive positive local complaint handling culturesโฏ
Below we set out our aims to meet strategic objective 2 and the activities planned for 2025-26 to deliver it.
Aim 2.1 We evolve our duty to monitor compliance with the Complaint Handling Code.โฏ
Aim 2.2 We expand our Centre for Learning content to support better local complaint handling.โฏโฏ
Aim 2.3 We focus on leadership and governance, in particular, the role of the Member Responsible for Complaints, in supporting positive complaint handling cultures.
Aim 2.1, 2.2 and 2.3 activities:
we embed our approach to compliance in policy and begin to test compliance in practiceโฏ
we use information gathered from year one duty to monitor submissions to produce content for the Centre for Learning, aimed at complaint handlers.โฏ
we explore how we can support complaint handling professionalisation in the sectorโฏ
we design dedicated tools aimed at those holding the Member Responsible for Complaints roleโฏโฏ
we commission research to identify organisations with positive complaint handling cultures and the common behaviours, processes and practices demonstrated by their governing bodies and senior leadersโฏโฏ
Aim 2.4 Residents are aware of their right to complain, are adequately supported in accessing the complaints process and are signposted to the Ombudsman.
Aim 2.4 activities:
continue targeted awareness raising activities based on EDI and geographical analysis of residents accessing our service less frequently than othersโฏ
reshape our Meet the Ombudsman eventsโฏโฏ
increase the volume and range of support for residents who are making a complaint on our website
Key Performance Indicators for strategic objective 2
All of the following targets will be developed over the year and will be supported by engagement with Membersโ Responsible for Complaints. We will also create a robust surveying methodology and/or use of existing survey results and analysis of our data to set the current baseline and stretching targets for the following years.
Social landlords demonstrate positive complaint handling cultures, compliance with the Complaint Handling Code and practice aligns with policy (aims 2.1, 2.2, 2.3):
Members Responsible for Complaints report maintained or increased positive impact of our work on their landlordโs complaint handling
reduction in Complaint Handling Failure Orders (CHFOs) issued for non-engagement with compliance monitoring activity within timescales
reduction in CHFOs issued for compliance in policy over the lifetime of the strategy
landlords non-compliant in complaint handling practice implement all recommendationsโฏโฏ
Maintained or increased resident awareness of their right to complain (aim 2.4):โฏโฏ
maintained or increased resident awareness of their right to complain and the Ombudsman
6.
Do you support the actions planned for 2025-26 under strategic objective 2?* required*Strongly supportSupportNeither support or do not supportDo not supportStrongly do not support
7.
Do you have any comments or observations you would like to make on strategic objective 2 or the activities or KPIs planned for it?PreviousNext
Housing For Women tenants are on the verge of been IMPRISONED EVICTED via UNLAWFUL INJUNCTION because the HOS is party to DISCRIMINATION. A son is scared his mother will commit SUICIDE. Reasons Sara Elizabeth Beecham will be exposed with Tristan Salter of Five Paper Chambers.
Business Plan 2025-26 | Strategic objective 3: Support better services through our insights, data, and intelligenceโฏ
Below we set out our aims to meet strategic objective 3 and the activities planned for 2025-26 to deliver it.
Aim 3.1 We hold individual landlords to account where there are repeated service failures by engaging with them to address root causes.
Aim 3.2 We promote fairer outcomes in services where systemic failings are identified.
Aim 3.1 and 3.2 activities:
review our approach to holding individual landlords to account in the light of proactive consumer regulation and begin to implement the conclusionsโฏโฏ
review our approach to thematic work and its interaction with our other powers and publications, and begin to implement the conclusions
Aim 3.3 We share information with regulators, enforcement bodies and other delivery partners to promote accountability.
Aim 3.4 We are pro-active in sharing our work with elected representatives, think tanks and public policy makers to inform debate and policy proposals.
Aim 3.3 and 3.4 activity:
we map stakeholders, make contact, and begin to share relevant workโฏโฏโฏโฏ
Aim 3.5 We help to stimulate debate and support better understanding of the social housing sector by allowing open access to our casework data.
no planned activities for 2025-26
Key Performance Indicators for strategic objective 3
The following targets will be developed over the year supported by engagement with landlords. We will create a robust surveying methodology and analysis of our data to set the current baseline and stretching targets for following years.
Our work drives fairer services and healthier homes (aims 3.1, 3.2):
increased proportion of landlords that agree their services are fairer or their homes are healthier as a result of our thematic work
increased proportion of individual landlords that agree their services are fairer and their homes are healthier as a result of our further investigations
increased proportion of landlords that find our Centre for Learning tools are helpful in driving fairer services and healthier homesโฏ
We play an active role in the system of landlord accountability (aim 3.3):โฏ
information is shared with regulators, enforcement bodies, and other delivery partnersโฏโฏโฏ
Our work is used to inform policy debate (aim 3.4):โฏ
our work is referenced in policy development and public debateโฏ
8.
Do you support the actions planned for 2025-26 under strategic objective 3?* required*Strongly supportSupportNeither support or not supportDo not supportStrongly do not support
9.
Do you have any comments or observations you would like to make on strategic objective 3 or the activities planned for it? PreviousNext
Business Plan 2025-26 | Strategic objective 4: Extend our powers and engage with partners to support closing gaps in redressโฏโฏ
Below we set out our aims to meet strategic objective 4 and the activities planned for 2025-26 to deliver it.
Aim 4.1 We will discuss gaps in independent, impartial, and accountable Ombudsman-level redress for residents, supported by straight-forward customer journeys and consistent outcomes, with partners from across the sector.
Aim 4.1 activity:
collaborating on the design and implementation of the Private Rented Sector Landlord Ombudsman,โฏif the Rentersโ Rights Bill receives Royal Assent and we are the scheme administrator
Aim 4.2 We design and implement the Social Tenant Access to Information Requirements (STAIRs) appeals service for housing associations.
Aim 4.2 activities:
complete work to design the Social Tenant Access Information Right (STAIRs) appeal serviceโฏโฏ
consult on changes to the Scheme to enable delivery of STAIRsโฏ
plan for implementationโฏโฏ
Key Performance Indicators for strategic objective 4
We will measure the success of strategic objective 4 using the following Key Performance Indicator (KPIs):
Aim 4.1: There are no planned measures of success
Aim 4.2: An effective STAIRs service from the go-live date – targets to be confirmedโฏin advance of go-live10.
Do you support the actions planned for 2025-26 under strategic objective 4?* required*Strongly supportSupportNeither support or not supportDo not supportStrongly do not support
11.
Do you have any comments or observations you would like to make on strategic objective 4 or the activities planned for it? PreviousNext
Business Plan 2025-26 | Strategic Enabler: Organisation design
An overarching enabler looks at our organisation and its people, processes, and systems to ensure it supports delivery of our Corporate Strategy 2025-30 and embeds our culture.โฏ The scale of our ambitions as set out in our strategic objectives and the change required to deliver means we are treating these enablers as a transformation programme.โฏโฏโฏ
People
Aim E1.1 We are a learning organisation, delivering continuous improvement and innovation.โฏ
Aim E1.2 Our people processes are values and behaviours-driven, health and wellbeing are prioritised and we are inclusive and value the benefits that diversity brings.โฏโฏ
Aim E1.3 We provide colleagues with clear pathways for career and skills development.โฏ
Aim E1.4 Colleague engagement is regularly checked and actively managed in our remote organisation.
Aim E1 activities:
begin the workforce and talent development programmeโฏโฏ
understand options to provide more flexibility in gradingโฏโฏ
benchmark our current total reward packageโฏ
look at tools to support more effective remote workingโฏโฏ
review approaches to effectively tracking colleague engagement and deployโฏโฏ
explore approaches for flexible resourcingโฏโฏ
design and implement other areas in accordance with strategic milestonesโฏโฏ
Structures and processes
Aim E2.1 We develop our governance, organisation design and management practices to meet the needs of a larger and more complex organisation.โฏโฏ
Aim E2.2 We build trust in our service through ethical practices and gaining external accreditations in key areas.
Aim E2.3 We develop our approach to Environmental, Social and Governance (ESG) and increase our reporting.
Aim E2 activities:
review our organisational design and begin to implement the changes required for successful strategic deliveryโฏ
transition from a corporation sole to a body corporate and embed excellent governance to support this new structureโฏ
explore ways to improve our workload and capacity planning and explore models linked to demand scenariosโฏโฏ
continue to research alternative fee regimes and their potential for application to social housing providersโฏโฏ
gain re-accreditation on our IT systems and evaluate progress on moving towards other schemesโฏ
Systems
Aim E3.1 We seek digital, data and technology developments which drive efficiency, support scalability, ensure compliance and meet customer needs.
Aim E3 activities:
develop a digital, data and technology strategy, including the potential for use of AI and automation, to support our new organisation design and strategic ambitions
begin to deliver against early strategic milestonesโฏ
Key Performance Indicators for the strategic enabler
All of the following targets are for achievement over the lifetime of the strategy, recognising that our transformation programme could have a negative impact before there is sustained improvement. During 2025-26 we will establish current baselines, and analyse our data to set the current baseline and stretching targets for following years. We will also begin the activities that will increase trust in our service and increase transparency about our impact on the world.
Colleagues support our values and behaviours and engagement scores increase across all directorates (aim E1):โฏ
increased colleague engagement survey scores over the lifetime of this strategy (measured from 2024-25 baseline)โฏโฏ
Colleagues participate in valued learning and development (aim E1):
increased proportion of colleagues undertaking non-mandatory learning and development activities over the lifetime of this strategy (measured from 2024-25 baseline)โฏ
increased colleague satisfaction with learning and development provision over the lifetime of this strategy (measured from 2024-25 baseline)โฏโฏ
Our organisation is more effective and efficient while continuing to meet the expectations of an armโs length body (aim E2):
reduced cost per Dispute Resolution case over the lifetime of the strategyโฏ
reduced cost per enquiry over the lifetime of the strategyโฏ
unqualified accounts each yearโฏ
Stakeholders trust the quality of our work and the insights this providesโฏ (aim E2):
we obtain external accreditations or comply with recognised good practice in areas where the benefits outweigh the costsโฏโฏโฏ
all colleagues commit to upholding our Code of Ethicsโฏ
we are peer reviewed and publish the outcome of thisโฏโฏ
We are transparent about the impact of our organisation on the world and increase our reporting(aim E2):
Environmental Social Governance (ESG) strategy is produced, and milestones are metโฏ
Systems and technology are efficient to use and effectively capture information (aim E3):
overall positive return on investment for all system, data, and technology projects
12.
Do you support the actions planned for 2025-26 under our strategic enabler?* required*Fully supportSupportNeither support nor do not supportDo not supportDo not support at all
13.
Do you have any comments or observations you would like to make on our strategic enabler or the activities planned for it? PreviousNext
Tell us your views on our new Corporate Strategy for 2025-30. The strategy introduces 4 objectives and an enabler with the key aims and measures of success for each.
0% answered
All fields marked with an asterisk (*) are required
Please tell us about yourself 1.
Select any that apply to you* required*ResidentLandlord or landlord staffRespresentativeWork or interest in the sectorMember of Parliament or CouncillorWork for the Housing Ombudsman ServiceNext
All fields marked with an asterisk (*) are required
Corporate Strategy 2025-30 | Strategic objective 1: Provide an excellent, person-centred service
Being in a dispute can be a challenging and emotional experience. As an alternative resolution provider, we can put people at the heart of our process and level the playing field between those with access to professional resources and those without, providing a genuine alternative to the court through a non-adversarial process.โฏ โฏ
During 2025-30 we want to improve the residentโs experience as they journey through our service. Our impartiality does not mean we lose empathy for or sight of the person at the centre of the dispute. We also want to find the most effective way to resolve disputes at the earliest opportunity and to prevent recurrences for other residents to ensure fair service delivery for all.โฏ
We also want to help landlords to strengthen their relationships with their residents by developing more restorative remedies and helping them to learn where things went wrong in individual cases.โฏ We will also continue to review our approach to investigation where new requirements are placed on landlords, for example, in relation to property condition.โฏโฏโฏ
Strategic objective aims
Aim 1.1: Our services are human-centric, trusted and provide a positive customer experience for residents.
Aim 1.2: Our service uses a range of techniques to provide resolution at the earliest opportunity.
Aim 1.3: Our remedies are effective, appropriate, restorative, and complied with by landlords.
Aim 1.4: We continue to develop our approach to casework to drive fairness in service delivery and reflect changes to landlord duties.โฏ
Aim 1.5: Our investigations support landlords to understand what led to service failure, prevent future complaints, and fulfil their obligations.โฏ 4.
Do you support strategic objective 1?* required*Strongly supportSupportNeither support or do not supportDo not supportStrongly do not support
Key Performance Indicators for strategic objective 1
We will measure the success of the objective using the following Key Performance Indicators (KPIs).
Increased resident and landlord satisfaction with our service provision (aims 1.1, 1.2, 1.3)โฏ:
improved resident satisfaction scores at enquiry over the lifetime of this strategy (measured from 2024-25 baseline)โฏโฏ
improved resident and landlord satisfaction scores following investigation over the lifetime of this strategy (measured from 2024-25 baseline)โฏ
Maintained casework quality (aim 1.1)โฏ:
maintained or improved quality scores for investigationsโฏ(measured from 2024-25 baseline)
โฏโฏ
Reduced casework timescales (aim 1.2)โฏ:
95% of high risk cases determined within 3 months by the end of the strategy periodโฏโฏโฏ
95% of cases determined within 6 months by the end of the strategy period
99% of cases determined within 12 months by the end of the strategy periodโฏโฏโฏ
โฏ
Maintained or increased compliance with our orders (aim 1.3):
95% compliance by target date (measured from 2024-25 baseline)
99% compliance within 3 months of target date (measured from 2024-25 baseline)
Our individual investigations lead to fairer service delivery (aim 1.4, 1.5):
to be developed with residents and members
5.
Do you agree with the Key Performance Indicators (KPIs) set out above?* required*Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
6.
Do you have any comments or observations on strategic objective 1?PreviousNext
Subject: Formal Notice of Complaint and Legal Warning Regarding Unlawful Conduct โ Urgent Redress Required
Dear Zaiba Quershi acting as CEO,
Upon accessing the customer portal today, I observed with serious concern that all data relating to my account has been inexplicably removed, despite your legal obligation under the Limitation Act 1980 and Data Protection Act 2018 to retain such records for a minimum of six years.
I trust this is an error and expect the full data set to be restored promptly from your system backups, in accordance with your statutory data retention obligations. Once restored, the records will confirm that there have been no valid court proceedings issued โ specifically no Injunction, no ASBO, no Claim for Possession, and no valid Notice filed with the Local Authority or issued by any competent court. This absence of legitimate court documentation is deeply telling.
You are already aware that I submitted a lawful and documented request via the official RESOLVER system (Ref: 10993593) on 28-02-2025, which you chose to ignore. Your continued silence and failure to produce any valid court-issued documents strongly indicate that you were aware no such filings existed โ a matter now forming the basis of a criminal complaint and a Statutory Declaration, both of which are attached to this notice for the record.
Serious Criminal Allegations
The conduct described above appears to constitute a coordinated extortion racket, involving:
Knowingly unlawful data access and use in violation of the UK General Data Protection Regulation (UK GDPR)
Threats and intimidation towards a vulnerable individual without legitimate legal authority
Conspiracy to Defraud (see R v Hollinshead [1985] AC 975)
Mail Fraud through misrepresentation and deceptive correspondence
Forgery and Counterfeiting of legal documents contrary to the Forgery and Counterfeiting Act 1981
Trespass and unauthorised surveillance
Misuse of private information (Campbell v MGN Ltd [2004] UKHL 22)
Child endangerment and abuse, through unlawful pressure impacting dependents
Defamation under the Defamation Act 2013
Conspiracy to Pervert the Course of Justice
Violations under the Proceeds of Crime Act 2002 (POCA)
Moreover, your actions are causing alarm, distress and public humiliation, especially to vulnerable persons โ which can also engage Section 2A of the Protection from Harassment Act 1997, and may be deemed gross misconduct under the Health and Safety at Work etc. Act 1974, where employers owe a non-delegable duty to protect individuals from psychological harm.
Potential Criminal Penalties
These are not mere procedural failings. They are potentially indictable criminal offences, carrying substantial prison sentences, asset forfeiture, and permanent reputational damage. If prosecuted:
Conspiracy to Defraud carries up to 10 years imprisonment
Data Fraud and Misuse under DPA 2018/UK GDPR โ fines up to ยฃ17.5 million or 4% global turnover
Forgery or Counterfeit Legal Filings โ up to 10 years imprisonment
Harassment or Intimidation โ 6 months to 5 years, depending on severity
These behaviours fall under the current public campaign against fake legal proceedings, fraudulent court orders and racketeering scams, led by Scambuster TV. This matter may be referred to them for further investigation and awareness.
Demand for Redress and Amicable Settlement
To avoid immediate escalation โ civil and criminal โ you are hereby invited to resolve this matter without litigation by:
Issuing a formal written apology for the distress and unlawful acts
Proposing a settlement and redress plan for the damage caused
Supplying a copy of your Director’s and Officer’s Liability Insurance certificate
Providing a claim form for initiating redress through your internal insurance channels
Should this not be resolved within 14 days, please be advised that legal action will commence, including but not limited to:
Civil claims for damages, defamation, and data misuse
Filing of criminal complaints with the Metropolitan Police Economic Crime Unit
Public referral to Scambuster.tv for exposure of this scheme
Reporting to the Information Commissionerโs Office (ICO) and Action Fraud
This communication should be retained as part of the legal record and must be disclosed to your compliance, legal, and governance departments.
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21-Oct-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2024000273 My reference: 2024000273 I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfWโs response. You complained to HfW about: 1. 2. 3. 4. 5. 6. You would like to complain in relation to requesting a toilet seat repair/replacement which was installed by MCP following on from a flood repair last month. You have been advised by MCP & H4W that this would fall under tenant responsibility, which you disagree with as the toilet seat was broken shortly after the seat was fitted, thus you reported this to MCP as a faulty/defective toilet seat. You also contacted H4W Customer Services Team to advise of the issue as you were unable to get hold of MCP. You informed Customer Services of the situation and advised that the top part of the toilet has broken off from the basin of the toilet which was due to no fault of your own and that it required repairing/replacing. Customer Services reiterated the circumstance to Repairs who advised that this would still be the tenantโs responsibility which you are dissatisfied with and are still requesting for the toilet seat issue to be resolved. You sent a follow up email on 24/09/24 after receiving your stage 1 acknowledgement outlining for MCP specifically to be included and requesting compensation for your friendโs phone falling down the toilet as a result of the toilet seat being broken. I understand that to resolve your complaint you are seeking a repair of your toilet seat and compensation for a friendโs phone that fell down the toilet as an apparent result of your toilet seat being broken. In investigating your complaint, I have considered the above points and reviewed the information around the case as follows: 1. 2. 3. 4. 5. 6. We have acknowledged your complaint as we must as part of our stage 1 of our internal complaint procedure. You have been correctly advised that this falls under the tenant responsibility. Confirmed that Customer Services were contacted. Confirmed that you advised that the top part of the toilet has broken off from the basin of the toilet which was due to no fault of their own and that it required repairing/replacing. It is correct that you reiterated to Customer Services the circumstance and Repairs advised that this would still be the tenantโs responsibility which you are dissatisfied with and still requesting for the toilet seat issue to be resolved. Again, this was confirmed that it is the tenantโs responsibility. Weat H4Wtake no responsibility for the phone of a friend allegedly falling into the basin We would reiterate that the responsibility for the replacement of the toilet seat is one for the tenant and H4W have advised you of this several times, it would seem that we are at an impasse with this particular point so as a compromise, and without any acceptance of failure, we will arrange on this occasion only to replace the toilet seat for you to draw this matter to a close. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfW Complaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsmanโs Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards, John Wheatman Head of Asse
23-Sep-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers, Formal complaintโ Acknowledgement Stage 1 Complaint acknowledgementโ Case Ref: 2024000273 Our Ref: 2024000273 Please accept this letter as acknowledged receipt of your stage 1 complaint dated 23/09/2024. โข Tenant would like to complain in relation to requesting a toilet seat repair/replacement which was installed by MCP following on from a flood repair last month. The tenant has been advised by MCP & H4W that this would fall under tenants responsibility, which they disagree with, as the toilet seat was broken shortly after the seat was fitted, therefor the tenant reported this to MCP as a faulty/defective toilet seat. The tenant also contacted H4W Customer Services Team to advise of the issue as they were unable to get hold of MCP. The tenant informed Customer Services of the situation and advised that the top part of the toilet had broken off from the basin of the toilet which was due to no fault of their own and that it required repairing/replacing. Customer Services reiterated the circumstance to Repairs who advised that this would still be the tenants responsibility which the tenant is dissatisfied with and is still requesting for their toilet seat issue to be resolved. We received your complaint on 23/09/2024 and will endeavour to respond as soon as possible and in any event no later than 04/10/2024, being 10 working days after the day your complaint was acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that timeframe. Your stage 1 complaint is being handled by Alyshia Watson. If you have any queries, please feel free to contact the complaints coordinator on complaints@h4w.co.uk. If any additional factors come to light which are relevant to your complaint, please do not hesitate to contact us so that these can be considered. Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined within the Housing Ombudsmanโs Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards, Customer Services Tea
06-Feb-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers, Formal complaintโ Acknowledgement Our Ref: 2024000031 Stage 1 Complaint acknowledgementโ Case Ref: 2024000031 Please accept this letter as acknowledged receipt of your stage 1 complaint dated 2/6/2024. In summary, we understand the resident is complaining about: The landlords handling of reports of anti-social behaviour, primarily noise from a neighbour The resident has explained that they are looking for the following to resolve the complaint: ๏ทTo address the noise ๏ทTo respond to the complaint Weraised your complaint on 06/02/2024 and will endeavour to respond t as soon as possible and in any event no later than 19/02/2024, being 10 working days after the day your complaint was acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that timeframe. Your stage 1 complaint is being handled by Ethel Fosu. If you have any queries, please feel free to contact the complaints co-ordinator on complaints@h4w.co.uk . If any additional factors come to light which are relevant to your complaint, please do not hesitate to contact us so that these can be considered. Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined within the Housing Ombudsmanโs Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards
Mrs Mervelee Myers 16 Alma Grove London SE1 5PY Dear Mrs Myers, Re: Mediation I hope you are well. 4th July 2023 I amcontacting you in regards to the offer of mediation. This offer has been made in hope to reslove the long standing anti social behaviour matter between yourself and your neighbour. Whilst there are no guarantees that mediation will help to reslove this matter completely, it is a positive step in giving both parties an opportunity to effectively communicate their stance/issues to reach a solution to reslove the matter. Please contact customer services on 0207 501 6120 and inform them if you would like to accept or decline this offer by Monday 10th July 2023. Thank you. Yours sincerely, Housing for Wome
Mrs Mervelee Myers 16 Alma Grove London SE1 5PY Dear Mrs Myers, RE : ASB- LEGAL PROCEEDINGS 19th June 2023 I write to you as the occupier of 16 Alma Grove SE1 5PY. I wish to advise you that further complaints of Anti Social Behaviour have been made against you or members of your household. These complaints relate specifically to the:- Harassment of your neighbour- Your unacceptable conduct towards staff of H4W These complaints have been investigated and substantiated. Housing for Women has a duty to support their tenants should they be the victims of unreasonable disturbance or nuisance. In this regard, you should be aware that this case has been esclated to legal proceedings to resolve the matter. Should you wish to discuss this matter further, please contact H4W on 0207 501 6120. Yours sincerely, Housing for Wome
14-Nov-2022 14-Nov-2022 MsMervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2022000052 Myreference: 2022000052 Please ask for: A.Watson I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfWโs response. You complained to HfW about: ยท Lengthoftimetoreplace the broken radiator ยท Handlingofyour external door repairs ยท Lackofcommunicationregarding the tree removal ยท Outstanding repairs to the broken fence ยท Lengthoftimetoreplace the glass to the communal door ยท Reportsofanti-social behaviour regarding your neighbour I understand that to resolve your complaint you are seeking: ยท Thefencetoberepaired ยท Apologyregarding complaint handling ยท Clearcommunication regarding who is responsible for the tree removal ยท ForH4Wtoacceptnegligence ยท Apologyforamemberofstaffhanging up the phone ยท Complainttoberesolved amicably In investigating your complaint, I have considered the following: ยท Reviewedourpolicy ยท Spokewithourcontractors ยท Reviewedourcontractorsโ systems ยท Reviewedourservice standards I spoke with our heating contractor Watret with regards to the broken radiator. They advised there were no repairs reported with regards to a broken radiator in the last six months but there have been repairs raised regarding the heating not working. A heating engineer attended on the 27th October 2022 and advised there was nofault found and gave you a demonstration on how to use the Honeywell wireless room stat. He also wrote down instructions on how to operate it. I therefore deem this part of your complaint not upheld. I reviewed our contractor, MCPโs portal to investigate the repairs reported regarding your front door. There are no reports in the past year, of a repair being raised regarding a fault to the lock on the front door. I therefore deem this part of the complaint not upheld. Oninvestigating the communication between H4W and yourself, I was unable to find evidence that demonstrated we had been clear with a decision regarding the tree removal. I can confirm that it is the residentโs responsibility to maintain the garden. This will include the removal of a tree. Wearesorry we were not clear in our communication and for the delay in responding back to you. This section of the complaint is upheld. It was reported on the 23rd February 2022 a repair to the gate and fence was required. A make safe was carried out but inline with our policy, it is the residentโs responsibility to repair/replace a fence that divides two gardens. After reviewing the photos held on the contractorโs portal that the fence in question divides two gardens. We therefore are unable to fulfil your request by repairing/replacing the fence. Onthe 22nd May 2022 it was reported to our repairs contractor, the communal door had a smashed pane of glass. A board up was completed to the broken glass on the 22/05/2022. The glass was replaced on the 18th July 2022 which is outside of our standard timescales. I therefore deem this section of the complaint upheld. I have requested an anti-social behaviour case is opened on your behalf. My colleague from the complaints department will contact you with the case reference number. I was unable to find any evidence of a complaint being logged relating to the above issues you have raised with us. Therefore, I am unable to review the complaint handling. I amsorry you had to report a staff member terminating your call when you contacted us. We take reports of poor conduct by our inhouse staff and contractors very seriously. We appreciate that you found this experience unpleasant, and we assure you that it was not representative of the services we aim to deliver. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfWComplaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsmanโs Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards, A.Watson Property Service Manage
https://mervelee.com/2025/03/30/without-prejudice-mervelee-myers-focusing-on-housing-for-women-failures-after-zaiba-qureshi-be-ceo-ban-customer-scrutiny-panel-hony-premial-started-was-minute-taker-ms-h-presley-found-me-on-twitter-h/ 14-Nov-2022 MsMervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2022000052 Myreference: 2022000052 Please ask for: A.Watson I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfWโs response. You complained to HfW about: ยท Lengthoftimetoreplace the broken radiator ยท Handlingofyour external door repairs ยท Lackofcommunicationregarding the tree removal ยท Outstanding repairs to the broken fence ยท Lengthoftimetoreplace the glass to the communal door ยท Reportsofanti-social behaviour regarding your neighbour I understand that to resolve your complaint you are seeking: ยท Thefencetoberepaired ยท Apologyregarding complaint handling ยท Clearcommunication regarding who is responsible for the tree removal ยท ForH4Wtoacceptnegligence ยท Apologyforamemberofstaffhanging up the phone ยท Complainttoberesolved amicably In investigating your complaint, I have considered the following: ยท Reviewedourpolicy ยท Spokewithourcontractors ยท Reviewedourcontractorsโ systems ยท Reviewedourservice standards I spoke with our heating contractor Watret with regards to the broken radiator. They advised there were no repairs reported with regards to a broken radiator in the last six months but there have been repairs raised regarding the heating not working. A heating engineer attended on the 27th October 2022 and advised there was nofault found and gave you a demonstration on how to use the Honeywell wireless room stat. He also wrote down instructions on how to operate it. I therefore deem this part of your complaint not upheld. I reviewed our contractor, MCPโs portal to investigate the repairs reported regarding your front door. There are no reports in the past year, of a repair being raised regarding a fault to the lock on the front door. I therefore deem this part of the complaint not upheld. Oninvestigating the communication between H4W and yourself, I was unable to find evidence that demonstrated we had been clear with a decision regarding the tree removal. I can confirm that it is the residentโs responsibility to maintain the garden. This will include the removal of a tree. Wearesorry we were not clear in our communication and for the delay in responding back to you. This section of the complaint is upheld. It was reported on the 23rd February 2022 a repair to the gate and fence was required. A make safe was carried out but inline with our policy, it is the residentโs responsibility to repair/replace a fence that divides two gardens. After reviewing the photos held on the contractorโs portal that the fence in question divides two gardens. We therefore are unable to fulfil your request by repairing/replacing the fence. Onthe 22nd May 2022 it was reported to our repairs contractor, the communal door had a smashed pane of glass. A board up was completed to the broken glass on the 22/05/2022. The glass was replaced on the 18th July 2022 which is outside of our standard timescales. I therefore deem this section of the complaint upheld. I have requested an anti-social behaviour case is opened on your behalf. My colleague from the complaints department will contact you with the case reference number. I was unable to find any evidence of a complaint being logged relating to the above issues you have raised with us. Therefore, I am unable to review the complaint handling. I amsorry you had to report a staff member terminating your call when you contacted us. We take reports of poor conduct by our inhouse staff and contractors very seriously. We appreciate that you found this experience unpleasant, and we assure you that it was not representative of the services we aim to deliver. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfWComplaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsmanโs Complaint Handling Code, which can be viewed online a
14-Nov-2022 14-Nov-2022 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2022000052 My reference: 2022000052 Please ask for: A.Watson I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfWโs response. You complained to HfW about: ยท Lengthoftimetoreplace the broken radiator – Why is there no Inspection for 16 Alma Grove on the Customer Portal? ยท Handlingofyour external door repairs – Refer to Research with University of Huddersfield ยท Lackofcommunicationregarding the tree removal – H4W will be charged for COERCIVE CONTROL of Debbie Gilchrist led to her STROKE by not offeing the support needed to deal with her ALCOHOLIC addiction that caused her to be jailed. She teach me to communicate with her grey and white CAT. ยท Outstanding repairs to the broken fence – It’s still not repaired. ยท Lengthoftimetoreplace the glass to the communal door – Ms Gilchrist broken the glass twice 13th December 2021 and May 2022. ยท Reportsofanti-social behaviour regarding your neighbour – DJ Beecham and Emua Ali will be charged for breaching the Equality Act. I understand that to resolve your complaint you are seeking: ยท Thefencetoberepaired ยท Apologyregarding complaint handling – I was the Minute Taker for the Customer Scrutiny Panel. ยท Clearcommunication regarding who is responsible for the tree removal – I am a member of the HOS Resident Panel. ยท ForH4Wtoacceptnegligence – H4W will be charged with Queen Camilla for ITV News Documentary. ยท Apologyforamemberofstaffhanging up the phone – Refer to the ASB Policy and County Court at Clerkenwell and Shoreditch VIOENT NUISANCES and CRIMINALS need ERT will be listed. ยท Complainttoberesolved amicably – So who will pay for 23 years of Debbie Gilchrist and Devonshires Solicitors LLP? In investigating your complaint, I have considered the following: ยท Reviewedourpolicy ยท Spokewithourcontractors ยท Reviewedourcontractorsโ systems ยท Reviewedourservice standards I spoke with our heating contractor Watret with regards to the broken radiator. They advised there were no repairs reported with regards to a broken radiator in the last six months but there have been repairs raised regarding the heating not working. A heating engineer attended on the 27th October 2022 and advised there was nofault found and gave you a demonstration on how to use the Honeywell wireless room stat. He also wrote down instructions on how to operate it. I therefore deem this part of your complaint not upheld. – Since I still have the RADIATOR I bought, H4W will be charged for DEFAMATION along with the County Court at Clerkenwell and Shoreditch and Devonshires Solicitors LLP and Tristan Salter. I reviewed our contractor, MCPโs portal to investigate the repairs reported regarding your front door. There are no reports in the past year, of a repair being raised regarding a fault to the lock on the front door. I therefore deem this part of the complaint not upheld. Why did H4W wiped the Customer Portal? Oninvestigating the communication between H4W and yourself, I was unable to find evidence that demonstrated we had been clear with a decision regarding the tree removal. I can confirm that it is the residentโs responsibility to maintain the garden. This will include the removal of a tree. H4W will be charged. Wearesorry we were not clear in our communication and for the delay in responding back to you. H4W will be EXPOSED. This section of the complaint is upheld. It was reported on the 23rd February 2022 a repair to the gate and fence was required. A make safe was carried out but inline with our policy, it is the residentโs responsibility to repair/replace a fence that divides two gardens. After reviewing the photos held on the contractorโs portal that the fence in question divides two gardens. We therefore are unable to fulfil your request by repairing/replacing the fence. H4W is in breach of this as the WIRE FENCE was replaced by WOOD and H4W had always replaced it when DAMAGED. Onthe 22nd May 2022 it was reported to our repairs contractor, the communal door had a smashed pane of glass. A board up was completed to the broken glass on the 22/05/2022. The glass was replaced on the 18th July 2022 which is outside of our standard timescales. I therefore deem this section of the complaint upheld. Ms Gilchrist will be PUNISHED by GOD and has a STROKE she is blaming on me. I have requested an anti-social behaviour case is opened on your behalf. My colleague from the complaints department will contact you with the case reference number. DJ Sara Elizabeth Beecham will be charged and exposed. I was unable to find any evidence of a complaint being logged relating to the above issues you have raised with us. Therefore, I am unable to review the complaint handling. I amsorry you had to report a staff member terminating your call when you contacted us. We take reports of poor conduct by our inhouse staff and contractors very seriously. We appreciate that you found this experience unpleasant, and we assure you that it was not representative of the services we aim to deliver. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfWComplaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsmanโs Complaint Handling Code, which can be viewed online a
Hi just confirming having received 2 more texts and emails from you with regard to your case I am reiterating that Anthony has informed me that he has been working for 2 years on your case. https://youtu.be/GfxJh1QOPTI?si=zubl0XJCofpqVSBQ
I thought it prudent to raise concerns as a McKenzie friend about suspected cognitive impairment impacting your ability to manage yourself as a litigant in person (or otherwise) and your history of trauma. This is relevant to the appeal.ย I respect Anthony and would not tread on his toes. https://youtu.be/W8HNJYxKzdk?si=-LT_Sy1NXy1P4vzU
I have signposted visiting your local church and asking for help, seeking solace in church, grounding, and reasons for grounding, and spending time in nature and away from your home which is a source of being triggered. https://youtu.be/rW8XylrnZcQ?si=jUtu1e0HHB0hDY4O
you will have to learn to become more resourceful, Mervelee, and spend as much time in prayer as possible.ย I don’t have all the answers and have done my best but I cannot offer myself and my support on an ongoing basis. https://youtu.be/pNzbpwvFHCI?si=7kai8eVY6HHZhppU
This is not everything we discussed, but some things we referenced
Regards
Theresa
I have been on the
On Monday, 24 March 2025, at 14:30:11 GMT, Theresa White <theresawhite2000@yahoo.com> wrote:
fyi
—– Forwarded message —–
From: Dalton, Sam <sam.dalton@southwark.gov.uk>
To: Theresa White <theresawhite2000@yahoo.com>
Sent: Monday 24 March 2025 at 13:58:23 GMT
Subject: Automatic reply: urgent adult safeguarding referral on behalf of a vulnerable individual suffering historic and ongoing trauma aged 65
Hello,
Many thanks for your email. I am on annual leave until Tuesday 25th March , and so it may take a little longer to get back to you than usual. Please email my colleagues Cllr Sunil Chopra and Cllr Emily Hickson for anything urgent: sunil.chopra@southwark.gov.uk / emily.hickson@southwark.gov.uk
Best wishes,
Cllr Sam Dalton
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Private and Confidential For Addressee Only Mrs Mervelee Myers 16 Alma Grove Bermondsey London SE1 5PY Date: Our Ref: Direct: Email: 21 March 2025 HUNTAY\337671-000158 +44 7881 515168 alistairhunt2@eversheds-sutherland.com BY E-MAIL AND FIRST CLASS POST: ratty.nembhard1956@gmail.com Dear Mrs Myers Claim No: 567MC716 (the โClaimโ) Parties: Mervelee Myers v Nationwide Building Society (โNationwideโ) We continue to act on behalf of Nationwide in the Claim. Capitalised terms in this letter are references to terms defined in the witness statement of Samuel Christopher Andrews dated 1 October 2024 in support of Nationwideโs application for summary judgment and/or to strike out the Claim (the โApplicationโ), unless otherwise stated. We write in advance of the hearing of the Application on 9 April 2025 at 2:00PM (the โHearingโ), following the Court Order dated 22 February 2025. A copy of this Order along with the sealed Application is enclosed by way of service. The Claim As set out in the Application, you issued the Claim on 29 August 2024 in relation to the Discrimination Complaint and the Fraud Complaint. You also allege in the Claim that Nationwide: (i) failed to pay an (unspecified) standing order on your behalf; (ii) exhibited โsystematic discriminationโ towards you; and (iii) assisted a third party in an alleged scam against you. Nationwide denies the Claim in its entirety. In relation to the Discrimination Complaint, in very short terms, this arose because Nationwide wrote to you on 10 May 2023 about your unacceptable behaviour towards Nationwideโs staff on 28 April 2023. Nationwide was obliged to write to you in these terms and notify you that such abusive behaviour may result in the Account being closed. We understand that there was a further incident on 13 October 2024 in which you were abusive to Nationwideโs staff. As for the Fraud Complaint, Nationwide investigated the Payments and concluded that they appeared to be genuine. You have failed to set out any legal basis or valid cause of action in order to bring the Claim. You have also failed to provide any evidence to support the Claim. In particular:
you have not provided any evidence to suggest that Nationwide has mistreated you or acted in any way that could be construed as defamatory or discriminatory in nature, as alleged or at all; and you have not identified or particularised any basis of loss recoverable from Nationwide (which for the avoidance of doubt, is denied). cloud_uk\237481275\3\hainswc Eversheds Sutherland (International) LLP is a limited liability partnership, registered in England and Wales (number OC304065), registered office One Wood Street, London EC2V 7WS. Authorised and regulated by the Solicitors Regulation Authority (SRA number 383181). A list of the membersโ names and their professional qualifications is available for inspection at the above office. Eversheds Sutherland (International) LLP is part of a global legal practice, operating through various separate and distinct legal entities under Eversheds Sutherland. For a full description of the structure and a list of offices, please visit http://www.eversheds-sutherland.com. Date: 21 March 2025 Our Ref: HUNTAY\337671-000158 Page: 2 As a result, Nationwide has made the Application with a view to disposing of the Claim at the earliest opportunity. The Application is made on the basis that you have disclosed no reasonable grounds for bringing the Claim and/or that the Claim is an abuse of the Courtโs process and/or the Claim has no real (or any) prospect of succeeding. In addition, Nationwide seeks an order that you pay Nationwideโs costs of the Application in light of your unreasonable conduct in pursuing a completely meritless claim. Discontinuance In light of the above and to avoid incurring the Courtโs valuable time and resources, and to avoid the partiesโ incurring unnecessary costs, Nationwide invites you to discontinue the Claim at this stage as it has no real prospect of success. If you agree to do so by no later than 4pm on 28 March 2025 then Nationwide agrees not to seek to recover from you the costs that it has incurred in respect of the Claim notwithstanding that it has already been forced to file a holding Defence and has the Application. Please confirm your acceptance of this offer by signing and returning a signed Notice of Discontinuance by no later than 4pm on 28 March 2025. A pre-populated form is enclosed for ease. We invite you to respond via email, by scanning in a signed copy the Notice of Discontinuance and sending it to alistairhunt2@eversheds-sutherland.com. If you do not have access to a printer/scanner, you can take a photograph of the Notice of Discontinuance, but please ensure that the photograph is clear and shows the entirety of the document, not just the signature. We have explained to you clearly that Nationwide is not liable to you as you have failed to particularise any basis of claim in respect of the Payments, Discrimination Complaint and/or the Fraud Complaint. As such, to reject this offer and continue the Claim would in those circumstances amount to unreasonable conduct. When a party behaves unreasonably the Court can order it to pay the other partyโs costs, even on the Small Claims Track. If you proceed with the Claim that is the step Nationwide will take. We do not intend to threaten you in making this statement, but want to ensure that you understand how Nationwide will proceed so that you can make an informed decision, and with a view to you avoiding a costs order against you. The Court would expect us to explain that to you. We look forward to hearing from you by and no later than 4pm on 28 March 2025. Yours faithfully Eversheds Sutherland (International) LLP Enclosure Pre-populated Notice of Discontinuance
Notice of discontinuance Note: Where another party must consent to the proceedings being discontinued, a copy of their consent must be attached to, and served with, this form. In the Claim No. Claimant (including ref.) Defendant (including ref.) To the court The claimant (defendant) (tick only one box) discontinues all of this (claim) (counterclaim) discontinues that part of this claim (counterclaim) relating to: (specify which part) against the (defendant) (following defendants) (claimant) (following claimants) (โฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆ.. (enter name of Judge) granted permission for the claimant to discontinue (all) (part) of this (claim)(counterclaim) by order dated โฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆโฆ..) I certify that I have served a copy of this notice on every other party to the proceedings Signed (Claimant)(Defendant)(โs solicitor)(Litigation friend) Position or office held (if signing on behalf of firm or company) Date The court office at is open between 10 am and 4 pm Monday to Friday. When corresponding with the court, please address forms or letters to the Court Manager and quote the claim number. N279 – w3 Notice of discontinuance(6.99) Printed on behalf of The Court Service
Having splashed out on a cab to ensure early arrival to the Clerkenwell and Shoreditch County Court for the scheduled ten O’Clock start, the equality Act Assessor was delayed to 11:30 for alleged family reasons. Had I been the one “LATE”, there is no chance the court would have been so generous.
As a matter of fact, I had to endure a battle of words, for the court to accept and stamp my Statutory Declaration.
As the proceedings commenced, the name of a Dr Ocansey (Psychiatrist) kept cropping up. This man has never been authorised to handle my affairs and has never interviewed me regarding a psychiatrist report.
Then the District Judge Sara Elizabeth Beecham, keeps banging on about another report bearing a photocopied signature of a discredited Dr Phil Gregory (Psychiatrist).
Mr Gregory has resigned from the case and disappeared, after he was exposed for referencing eight court orders in a professional report filed in a court of law, where he cannot produce a single of these alleged orders.
I faced an unsurmountable amount of abuse and gaslighting, where the Barrister for the claimant Tristan Salter, works at the same chambers as Judge Sarah Elizabeth Beecham.
They subjected me to a tirade of questions about 863 pages of material which is not on the official court file, but totally suppressed my two-page sworn Statutory Declaration, duly stamped by the court.
They suppressed the fact that the claimant, Housing for Women (CEO Zaiba Qureshi), cannot provide any evidence, that they made a possession claim, the crime report and the fact that the matter is with the Housing Ombudsman.
Adding insult to injury, they cannot produce the purported Order of Injunction, nor any evidence, that Information was laid to issue criminal proceedings. As a matter of fact, the county court has no jurisdiction to handle criminal complaints.
As it appears, the charade, is with the sole intent, to abuse the criminal justice system, to harm me to the extent, that I cannot fight back against the originating issue, where my job as an Early Years Practitioner children’s Nursery Teacher, has been replaced by cross dressing men wearing lipstick, under the discriminatory policy known as “Men In Child Care” policy of my employer LEYF. Reference https://www.gov.uk/employment-tribunal-decisions/ms-m-myers-v-london-early-years-foundation-230047-2016 for the second miscarriages of justice by the Judiciary of England and Wales.
Dear Mervelee Myers,Southwark Council is currently reviewing the customer experience for residents and businesses when engaging with the council and its services.To help us achieve this, we have commissioned Thinks Insight & Strategy, an independent research company, to undertake customer research on our behalf.We are getting in contact with you today to invite you to share your views by completing a short survey, exploring your experiences, expectations and needs when engaging with Southwark Council services. The survey is designed to last no more than 15 minutes.All survey responses will be handled and processed by Thinks Insight and its partner Teamsearch Market Research. Thinks Insight and Strategy are accredited members of the Market Research Society (MRS), and the research will be carried out in line with the MRS Code of Conduct. Southwark Council will not know that you have taken part.We hope that you will be able to share your views by completing this survey.To take part, please click here: https://survey.euro.confirmit.com/wix/p191739161675.aspx?__sid__=oyZ9YR2X3BiIVicuQF5bGklRW56afC6WxQj8mbSlmeUA8otziw6SJ7HH27K4QqujQ60VV0opglrvXwc9MdYTLQ2. Please note, this link is unique to you and can only be used once.(La encuesta estรก disponible en espaรฑol.)As a thank you, all unique (and confidential) codes from finished surveys will be entered into a free prize draw for the opportunity to win one of five prizes of ยฃ100.If you have any questions, please get in touch with the Thinks team by emailing us on southwarkcustomerresearch@thinksinsight.com or calling 020 7845 5880.You can visit the Southwark Council website for more details at https://www.southwark.gov.uk/community-updates/2025/our-customer-experience-survey-coming-soon or get in touch with our contact centre via 020 7525 5000.Thank you in advance for your participation.Yours sincerely,Customer Experience Project Team Southwark CouncilUnsubscribe from these emails
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Yes โ I consent to be recontacted by Thinks Insight and Strategy about the prize draw if I win a cash prize
No โ I do not want to be entered into the prize draw
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Thank you for contacting the Southwark Learning and Development Team.
We understand that you will have questions from time to time about your account, course attendance, password reset, etc. However, due to the high volume of queries we receive on a daily basis, we are not able to reply to all individual emails.
Therefore, we have created some frequently asked questions (FAQs) below to help you find an immediate solution to the most common queries we receive. Please note that if your email is related to any of the questions below, you will not receive a reply to your email.
We aim to respond to all queries, not related to the FAQs, within 72 hours.
Frequently asked questions
I get the message โInvalid login, please try againโ when Iโm trying to log in to My Learning Source. Can you reset my password?
Refer to the table below to find the right solution for your type of account:
Type of account
Solution
Existing Southwark permanent employee, agency staff, partner organisation member, student, trainer or other
Your username is your Southwark email address as entered on the Employee Self-Service (ESS/SAP). You can reset your password by clicking on โForgotten your username or password?โ on the log in screen. Contact support@learningpool.com or call 0845 074 4114 for further support.
New Southwark permanent employee
Note that your account will be automatically created up to 5 working days after your start date. Your username is your Southwark email address as entered on the Employee Self-Service (ESS/SAP). On your first log in, use password Welcome1 (case sensitive). You will then be prompted to change this to your own.
New agency staff, partner organisations, students, trainers and others
You must first submit a new account request form. 1. Click on โCreate new account/Supportโ on the log in page2. Click on โCreate new accountโ3. Fill the form in full4. Confirm your email address via the email sent to you The Learning and Development Team will review your form and aim to respond within 72 hours.
How do I access an online course via Zoom or Teams?
Most training courses are now delivered online and you must sign up to a session in order to receive a link to the training. The link is created and emailed to learners in advance via the training provider (for external courses). For internal training, the link may come from the trainer or the Learning and Development Team. We recommend not using the Citrix environment for online courses. You can test your Teams access here. The โWaiting for others to joinโฆโ screen indicates that a real call would work normally.
Can I cancel a course?
Yes. You can do this by:
1. Logging on to My Learning Source
2. Clicking on โMy Learningโ and on โRecord of Learningโ (or searching for the course title)
3. Clicking on the course you want to cancel
4. Selecting โCancel bookingโ next to the date you signed up to
Course cancellations must be done by the learner. Please note that if you cancel less than 7 days before the learning takes place or fail to attend, you will be charged a penalty fee, even if the course is free.
Can I book a training room in Tooley Street on the Ground Floor?
The Learning and Development team manage bookings for the training rooms on the Ground Floor of Tooley Street (GO1A, GO1B, GO1C, GO6 and G11).
In certain circumstances, you can book one of our rooms:
ยท Name that the booking is to be made under (someone who will be the contact point)
ยท Date and times
ยท Reservation Title and type of meeting
ยท Number of attendees and whether any of them are external
ยท Set up style
Why canโt I fill an evaluation form?
Courses are set up so that you must complete the training to access the evaluation form. If you have attended a session, your completion status will be updated once the trainer has updated the attendance list. If you have completed an e-learning module, make sure that all sections have been done and there is a tick alongside its name on the course page.
How do I change my manager on my profile?
Refer to the table below to find the right solution for your type of account:
Type of account
Solution
Southwark permanent employee
The manager information is what your service has provided the Human Resources (HR) Team and is on ESS/SAP. You or your manager will need to confirm any changes with HR directly: HR@southwark.gov.uk Your My Learning Source profile will then be updated within 48 hours.
Agency staff, partner organisations, students, trainers and others
1. Log in to My Learning Source2. Click on the profile icon at the top right 3. Hover over โPreferencesโ and select โEdit profileโ4. Scroll down to โExtra Profile Informationโ5. Change your manager name and email
You can find more information about My Learning Source in the Help Centre.
Kind regards,
Southwark Council Learning and Development
The email you received and any files transmitted with it are confidential, may be covered by legal and/or professional privilege and are intended solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately.
If you are not the intended recipient of the email or the person responsible for delivering it to them you may not copy it, forward it or otherwise use it for any purpose or disclose its contents to any other person. To do so may be unlawful.
Where opinions are expressed in the email they are not necessarily those of Southwark Council and Southwark Council is not responsible for any changes made to the message after it has been sent.
Thank you for your email. Please accept this as confirmation of receipt of your email to the County Court at Clerkenwell and Shoreditch.
MY EMAIL HASNโT BEEN RESPONDED TO
We are experiencing high volume of emails coming into the court with a reduced administrative resource. Please do not send multiple requests, as we are currently unable to deal with them. Please limit your correspondence to urgent matters only or documents for hearings. Most general queries can be answered by checking the gov.uk website.
If you are getting in touch about an upcoming hearing date or urgent matters, we will reply as soon as we can.
I AM WAITING FOR A COURT ORDER / APPLICATION / MY CASE TO BE LISTED
We are working hard to deal with incoming orders, applications, listing hearings and urgent matters. Notification will be sent out in due course. Your patience is appreciated at this time.
TRIAL BUNDLES
Please send hard copy trial bundles to the court which complies with the requirements of Rule 39.5 Civil Procedure Rules and Practice Direction 31 paragraph 27. If emailing a trial bundle, please make sure the order relating to the hearing allows for an online bundle and that the bundle complies with CPR 32 in the Practice Direction, paragraph 27.
SENDING EMAILS TO THE COURT
Please ensure the subject line of your email includes the correct case number and any applicable hearing date.
If you have already sent documents to the court by post, please do not resend the documents by email.
You may be able to save ยฃ30 by issuing a claim for possession of property online rather than sending it to the court.
The fees for issuing a money claim are also cheaper, with savings ranging from ยฃ10 to ยฃ105 depending on the sum you are claiming.
LEGAL ADVICE:
Please be aware that HM Court Service staff are not legally trained and must remain neutral at all times. They cannot examine documents and give an opinion on their contents or upon any aspect of a case. It is the responsibility of the parties to ensure that they file the correct documents in the correct format. It is for you to find out the options available to you and, where necessary, seek independent legal advice. It is for you to decide what options to take and to ensure you understand the implications of that option.
This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.
3. Hover over โPreferencesโ and select โEdit profileโ4. Scroll down to โExtra Profile Informationโ5. Change your manager name and email
Fight4justice 