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Tell us what you think…
…following your contact with Nationwide on 19 February 2024.
Here in the Nationwide Feedback Team, we’re on a mission to improve Nationwide’s service.
Your feedback will help us to support all of our customers by making our products and services as good as they can be.
We’d really appreciate it if you could tell us what you think by taking this short survey.
Thank you – Nicola, Hollie and Paul
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What was your main reason for contacting Nationwide?
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When you did your other interaction on 19 February 2024, how satisfied were you with your experience?
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Neither satisfied nor dissatisfied
Quite dissatisfied
Extremely dissatisfied
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Thank you for telling us you were Neither satisfied nor dissatisfied.
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Please tell us more about your experience:Text – type a responseVideo – record a videoLeave your comments here:
I went into the Branch to do a transaction of paying for a Business Event and updating the amount I pay for rent. However, because of what Nationwide did to me when I went in on another occasion to do a transaction, I will put on record my thoughts to be published online. I went into the Branch to transfer money to an account at Santander. I will be brief as I have written elsewhere, and the way I was treated exacerbated my PTSD. I eventually left the Branch to get the person because the transaction did not go through. I returned with the person and the matter was dealt with. I got a request to do a survey, which I complied with. To my surprise I got a letter about my behaviour on the day.
I challenged the matter and the way Nationwide treated me left me SCARED of going into the Branch. Worse was to come as the person to whom I transferred the money took control of my life and I was not aware at the time. After accompanying me to speak to the manager and helping me to address the allegations. I was advised to do Power of Attorney. This person gained my confidence giving me a role on her http://www.blac.org.uk and I felt valued. I even gave her POA because I have no one else and someone to trust. Despite me not having any interests in my husband’s property, she was coercing me to get control. After 2 transactions into her account at Santander and during the POA she changed tactics.
During this time Mimi Owusu aka Imanii Zenawi including lots of other aliases encourage me to build a website and introduce me to Harrison. This person is one and the same of the aliases she is using. Eventually the person showed her true colours and between April to July 2023 I was scammed of £10,000.00 in two transactions from Nationwide to Santander.
I will hold Nationwide responsible for allowing me to be SCAMMED by the person they caused me to trust because of their treatment of me. Nationwide staff used allegations about my behaviour on the day the staff at the BRANCH tried to get me to send money to an account she said did not exists. This left me in the control of Mimi Owusu.
The 12 pages “Witness Statement” she wrote for Housing for Women set out the role of Nationwide in her taking advantage of my VULNERABILITY. This will be used as evidence against the BANKS and BUILDING SOCIETIES. The fact that I was forced to run into debt when Barclays closed my account and I had to turn to nationwide will count also.
I trusted Nationwide when Santander tried to SCAM my husband, seeking their advice, before transferring savings from Santander to Nationwide. But what did Nationwide do? Allowed Mimi Owusu to scam me of the money that was transferred and making allegations which left me scared of going in the branch. Since some of those involved are the young people I watched training am going to say they are trained to target VULNERABLE people in breach of the Equality Act Protected Characteristics.
Each time am asked to do SURVEY, it is used against me. Reasons Housing for Women is seeking EVICTION POSSESSION IMPRISONMENT whilst my husband is dying slowly of torture and so am I. Now let me see what allegations Nationwide will be using against me. Barclays Santander and Nationwide acting the same towards me and my husband. As a result of Santander INTENTIONS to SCAM us, we have been robbed of our passports marriage certificate other documents and the money my husband withdrew from the bank.
The Financial Ombudsman Service not doing anything because Emma Martin-Hamilton colluded with Barclays. Then get YouTube and Trustpilot to cyberbullying me. After that she got PC Edward Allen to target me. If I live long enough I will publish my findings.
Thanks for your understanding, but since Nationwide helped Mimi Owusu to SCAM me and failed me and my husband I have no alternative to let the world know.
Thinking about when you did your other interaction:
How easy was it to do what you wanted to do?
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1Were we able to resolve your query?YesNoWas this the first time you contacted us about this query?YesNoNext
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Thank you for taking the time to complete our survey!
Your feedback is really important to us.
The Nationwide Feedback Team – Nicola, Hollie and Paul
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