Report of Potential Rogue Landlord or Agent ***************************************************
Submitted on Friday 02nd May 2025, 15:00pm
Submitted values are: Start —– Are you:: a current tenant Are you happy to provide your name and contact details?: Yes First name: MERVELEE Surname: MYERS Contact number: 02072310813 Email: ratty.nembhard1956@gmail.com
Page 1 —— Are you reporting a landlord, agent or both? : landlord Landlord name: HOUSING FOR WOMEN Landlord address: Sixth Floor Blue Star House 234-244 Stockwell Road London SW9 9SP
Landlord post code: Landlord email: communications@h4w.co.uk
Page 2 —— What”s the address of the property you”re reporting?: 16-16A Alma Grove Bermondsey London SE1 5PY
Post code: Postcode: SE1 5PY Local Authority: Southwark (9231) What”s the category of your complaint?: The landlord or agent refuses to make repairs, Problem with landlord or agent”s behaviour, Unfairly evicted, Other Please give us as much information about your complaint as possible: I was provided with Housing in 2000 after I was made homeless because of Domestic Violence. I had a good relationship with the Landlord, until 2021 when changes were made when my neighbour came in on the 13th December 2021 and smashed the glass to the communal door. By 2022 when new employees started matters escallatedd to me getting EVICTED. The information about the DISCRIMINATION is documented online.
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We are sorry to hear that you are experiencing problems with your housing provider.
In this case, housing for women is a housing association. You would need to direct any complaints in regards to repairs not being conducted through their complaints process.
If you are still unhappy at the outcome, you can then make a complaint to the housing ombudsman who will look into your case.
Complain about a council or housing associationWhat happens next. The ombudsman decides if they can look into the complaint. They write to you with reasons if they decide not to investigate. The Housing Ombudsman may try to solve problems within 2 months without a formal investigation using their early resolution process.. Most cases are decided within 6 months.england.shelter.org.uk
Kind regards
Sahra Mohammed (She/Her) Housing solutions assistant Housing Needs │ Housing Needs and Support W: southwark.gov.uk
The email you received and any files transmitted with it are confidential, may be covered by legal and/or professional privilege and are intended solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately.
If you are not the intended recipient of the email or the person responsible for delivering it to them you may not copy it, forward it or otherwise use it for any purpose or disclose its contents to any other person. To do so may be unlawful.
Where opinions are expressed in the email they are not necessarily those of Southwark Council and Southwark Council is not responsible for any changes made to the message after it has been sent.
Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent – Mervelee Myers Name DJs Swan Greenidge Sterlini Hayes Pigram Bastin Bell Naidoo Beecham HHJs Richard Roberts Marquand On Offenders Register Rogues Gallery Ms H Presley And I Will Publish A Book From Social Media To Expose Miscarriages Of Justice Those Put Children Young People At Risk Nye Bevan No Society Can Legitimately Call Itself Civilised If A Sick Person Is Denied Medical Aid We Must Examine Zaiba Qureshi June O’Sullivan Changing Behaviour Power Get To Their Head I Am A Victim Of H4W Coercive Control Of Debbie Gilchrist Samantha Gibbs Trina Philbert Employed To Do Dirty Work Stirring Up Trouble Between Neighbours Use To Live In Harmony
10 April 2025
Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rentPrint
The Housing Ombudsman ordered an independent review of Housing for Women’s rent recovery practice following a significant failing in its approach to rent arrears and account management. Improvements made by the landlord include its record keeping, complaint handling and staff training.
The landlord incorrectly told a resident they owed over £10,000 in missed rent payments.
It changed the amount to £2,000 following a challenge from the resident and said it would be taking legal action.
Two days after Christmas, the resident received a notice seeking possession, a legal notice from the court to be evicted from their home. The resident came to the Ombudsman for help when the landlord did not respond to a complaint made to it.
The resident described the landlord’s actions as leaving them “struggling to cope.” The landlord ignored evidence to show the resident had in fact made the missing payments and requests to access their online rent portal. Instead, it continued to take legal action which further affected the resident’s mental health.
The Ombudsman can order a landlord to review its practices where it believes other residents may be affected by a failing in its service provision or process.
We also used our powers to investigate a complaint without a final response, after attempts to engage with the landlord were ignored and the landlord did not comply with a notice of complaint handling failure.
Since the review, the landlord has put in place new processes, safeguards, and staff training to improve the way it manages arrears and complaint handling. The landlord has now revised its complaints procedure to comply with the Complaint Handling Code and adopt a more empathetic approach.
The Ombudsman’s Spotlight report on attitudes, rights and respect cited the tone of communication with residents as a major factor that can affect the service the resident receives. Throughout contact with the resident, the landlord’s tone was dismissive and unsympathetic of the resident’s lived experiences. Nor was there evidence that the landlord offered support or reassurance and ignored requests to supply information.
The landlord said multiple failings were down to a single staff member that was being performance managed at this time, eventually leading to dismissal. The landlord also set out that lack of senior management oversight and understanding by finance teams of the rent process played a part in its service failure.
Richard Blakeway, Housing Ombudsman, said: “Throughout this case the landlord took an adversarial and heavy-handed stance towards the resident, despite her regularly expressing the impact of legal threats were having on her well-being.
“There can be an inherent imbalance of power between resident and landlord, and this case exemplifies it, very nearly leading to a family being unfairly evicted.
“Landlords have to do their job and residents have obligations to fulfil too, but the landlord’s handing was fundamentally flawed, and the complaint is littered with missed opportunities to reflect with a dismissive attitude, including of the Ombudsman, from the outset.
“Even were its actions right, landlords should consider how to adopt the right tone given the life-changing impact that eviction could have.
“I know many landlords would take an empathetic, person-centred approach, and others should learn from this experience. I also welcome the extensive changes the landlord has made to its record keeping and practice against the Complaint Handling Code following this review.
“As rent charges are made for the new financial year, this case shows the importance of regular reviews of rent arrears management. It also highlights the need for landlord staff to put themselves in the place of a resident, show empathy and provide support when working with a resident in arrears, or at risk of losing their home. This has never been more important given the current cost of living challenges and demand for affordable housing.
“We hope landlords can take learning from this to assess if their current procedures provide the right support to its residents and have adapted to financial pressures affecting the sector.”
In all cases where the Ombudsman issues a wider order, it provides the landlord an opportunity to share a learning statement.
Housing for Women learning statement
Following a severe maladministration order related to our failure to manage a tenants rent account and respond to the resident’s subsequent complaint. An internal review was completed, and the following issues were identified:
we did not take int account the resident’s vulnerability
there was no senior management oversight of the case
we repeatedly failed to the resident’s complaints
To ensure that this doesn’t happen in the future we have put in placed the following policies, procedures, and processes.
developed and implemented a new complaints policy and procedure that meets the Ombudsman’s Complaint Handling Code
developed and implemented a new compensation policy that gives staff clear guidance on when compensation should be offered
introduced new response templates for compliant responses, ensuring that staff have clear guidance on how a compliant should be responded to
ensured all staff have received training on the complaints policies and processes
introduced reporting and monitoring of all complaints ensuring that there is senior management and Board oversight of complaints, and these are being responded to within the Ombudsman’s published timescales
updated our rent arrears procedure to ensure it covers vulnerable residents and implemented additional steps within the procedure when managing arrears where we know the resident has a vulnerability – our procedure has also been updated to ensure that the Head of Housing & Customer Service must approve the serving of a Notice of Seeking Possession before it is served
our Head of Housing & Customer Service and Head of Finance meet on a quarterly basis to ensure that rent payments have been posted to the correct account
We are confident that the lessons learnt from this case have made our policies and processes more robust and ensured we have introduced effective monitoring of complaints and arrears management, ensuring that our approach to complaint handling and arrears management is robust and puts the customer first.
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Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
24 April 2025
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’Print
The Housing Ombudsman has released its monthly ‘learning from severe maladministration’ report, focusing on communications. The report forms part of its series relating to Awaab’s Law, helping landlords prepare for the new legislation in October.
The report identifies 4 key ingredients for effective communication which were absent in the cases examined:
timely
transparent
tailored
tone
Poor communication compounded what were already serious failings in responding to complaints about damp and mould. In one case, a landlord failed to act despite over 10 contacts from a resident and then prolonged the complaints process by 19 months. In another case, a resident for whom English is not her first language was left in damp and mould for 4 years with ongoing issues due to the language barrier, including the landlord not taking into account her health needs.
In a third case a resident struggled to get the landlord to respond to her complaints, with the landlord’s communication lacking empathy and internally referring to “this person” and bemoaning the number of requests for action.
The communication failings were present in both the service areas as well as complaints handling, and include poor internal communication and engagement with contractors and managing agents.
While the four Ts of good communication are lessons drawn from cases relating to damp and mould because of the proximity of Awaab’s Law, they could apply to all complaint categories.
Communications can often be a test of culture for an organisation, and this report from the Ombudsman comes a few months after a report from the G15 group of landlords found that residents reported the most common source of stigma was interactions with landlords, cited by 43% of respondents.
Richard Blakeway, Housing Ombudsman, said: “I have witnessed the raw emotions of residents who have experienced poor communication. Poor communication is the most common concern I have heard expressed by residents at public events.
“What can appear to be technical failings make residents feel unheard, dismissed and stigmatised.
“Communication reflects the landlord’s culture and values. We know some landlords communicate well and most people working in social housing are committed and compassionate, but we also know communication failings can create a perception of the landlord being uncaring. Getting communication right will avoid inadvertently stigmatising residents and rebuild trust.
“With Awaab’s Law 6 months away, confident communication will be essential. Central to effective communication under Awaab’s Law is the anticipated written statement. This is an additional step compared to what many landlords presently do. We’re yet to see the final specifics, but last year’s consultation outlined a minimum standard and the 6 specifics proposed by the government were sensible.
“But landlords also need to think about their communication either side of the written statement.
“At its heart, poor communications during the complaints process can compound failings by a service area. Instead of providing an opportunity to regain the confidence of the resident that the landlord is listening and what it is doing to put things right, it can further undermine trust between resident and landlord.
“Given most residents will remain with the landlord, that is unsustainable, which is why I would urge complaints teams and the Member Responsible for Complaints to focus on what we see as the four Ts of good communication by their organisation.”
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I left a message for Dr. Phil Gregory to prepare a letter saying he had seen some of the disrepair when he visited on the 27th October 2024. I also told him about the call from the MCP contractor for H4W and fact the person hung the phone up on me.
Dr. Gregory’s visit is linked to the ongoing issues with the Landlord because a Psychiatric Assessment was requested by the court. I am not sure if Dr. Gregory make connections to the disrepairs and my current mental and physical impairments. He told me that everything am saying that my neighbours, the landlord, the police, the WORLD is doing to me is in my head. He wants me to take MEDICATION, but I have no conditions for the medication he intends to prescribe.
Thanks
Mervelee Myers.
Please see this as proof that Dr. Gregory was not interested in helping me to get any support except to impose views about my Mental Health to let H4W get away with the unlawful injunction, threats of IMPRISONMENT and EVICTION because I raised legitimate concerns about the DISREPAIRS and 23 years of discrimination by the Neighbour.
Dr. Gregory made no efforts to get help for me after seeing the disrepair. The Mental Health Nurse was only asked to intervene when I went for the appointment on the 1st November 2024. All am getting told is repairs is not part of my job. The MH Nurse even threatened to hang the phone up on me. Luckily she did not and she called H4W and got the response. I advised her what to write in her response to me including references.
Everyone seems to have an agenda of putting LABELS on me.
Thanks
Mervelee Myers.
I am a member of the Housing Ombudsman Service Customer Panel for my experiences and skills but I have had to put in a Claim against the HOS for being party to H4W discrimination. Claim Number: 570MC490 sent to court. Here are some relevant information relating to the DISREPAIR case: 1. Case ID 202342943 Stage 1 Complaint. I have a few Case ID to sort as some belongs to another H4W tenant who is also facing an INJUNCTION. Case ID 202209405 Ref:/Qz/AP/m1/wK/
HOS has failed TENANTS in favour of LANDLORDS. I was a member of H4W Scrutiny Panel as the minute taker. That’s how Ms H Presley came to find Hermoine Cameron advocating on my behalf online. I am hoping to recommend Ms. Presley. But I will have to go to her home to talk to her. She does not communicate via the phone.
Thanks
Mervelee
This is total DISRESPECTFUL of tenants who are victims of landlords. HMCTS is party to allowing the landlords using unlawful injunctions to threaten tenants with IMPRISONMENT and EVICTION via Contempt of Court for raising legitimate concerns about not feeling SAFE in our homes anymore.
This is related to the Dispute resulting from raising concerns.
This is relevant because they signed for Witness Statement that was not true on behalf of Devonshires Solicitors LLP
I have taken the HOS to court.
I was kicked out by the GP at Nexus Health Group because she failed to provide Medical Reports that were written in a professional matter. She alluded to BIPOLAR that Dr. Phil Gregory is using to discriminate against me.
I spent the past 10 years trying to get JUSTICE… This is the Solicitor that H4W using to target TENANTS.
The SCARE tactics at work…
How H4W changed from CARING to SCARING…
This is linked to the issues with H4W…
The HOS failed tenants…
The HOS failed tenants…
H4W failed to respond to 6 CLAIMS…
H4W playing the fool because they secured an unlawful injunction…
Listen to @metpolice_uk the #racist #terrorists #females that will make @HMCTSgovuk and @housingforwomen8227 and @devonshires9002 #unlawful #injunction as the PCs talking to PC Edward Allen who sent #merveleemyers an #email I called him BB reference @Channel4News Seventh Day Adventist Church as Dr. Phil Gregory will be #charged for #medicalgaslighting So @YouTube aka #youtube is #exposed for #cyberbullying because #merveleemyers will not be #coerced to #make #videos of my #ptsd for them to make #money from the @UniversityofEastLondonvideos and @LeyfOrgUk MIC #paedophile RINGS and @HMCTSgovuk #miscarriagesofjustice and @housingforwomen8227 and @devonshires9002 #unlawful #injunction #threats of IMPRISONMENT EVICTION via #contemptofcourt… The Summary of the issues relating to Nationwide and Barclays are as follows:
I am the victim of an ongoing defamation campaign by Nationwide after I joined their Building Society taking out a Joint Account with my husband. This was after Barclays closed my account and I was left in debt before I got the matter sorted.
My husband and I had Savings Account with Nationwide before.
The fact that I am a disabled person who was experiencing personal problems linked to my mental and physical impairments are factors in this matter. I discussed the issues surrounding Barclays closure of my account and informed Nationwide about my Banking Needs at the time before taking out the Joint Account with my husband.
I visited the Brixton Branch of Nationwide on the 28th April 2023 to conduct business and after that I was asked to do a SURVEY.
I received a letter in the post about my BEHAVIOUR and threatening to close my account. Because of the ongoing issues I was having at the time I was very STRESSED and find it difficult going into the branch to conduct business on my own. I was accompanied by the person I transferred the money to her account. This person helped me to prepare a complaint and accompanied me to see the Bank Manager.
I did not know this person was responsible for scamming me and making subsequent malicious reports about me to the authorities until I received the BUNDLE from my Housing Association. She wrote a 12 page witness statement outlining her involvement with scamming me and her contacts with Nationwide.
Despite raising several complaints Nationwide refuse to upheld any.
Nationwide has now set out on a campaign refusing to pay my BILLS, blocking my card.
I take out a claims against Nationwide but they continue to discriminate, blocking payments.
I have been sent another letter threatening to close my account.
I would be grateful if I can present the documents in person when the consultation is made as I have prepared a FILE.
Regards
Mervelee Myers
Dear Mervelee,
Thank you for your kind instructions in this matter as we are in receipt of the electronically signed authority to act for you.
We confirm that we will use our best endeavours to assist you.
We have today sent to your landlord a letter of Claim letter on your behalf informing them of the state of disrepair in your home and informing them that they have not taken any steps at all to repair the state of disrepair in your property.
The objective in your case is to force your landlord to undertake the repairs that are required and to claim damages by way of compensation for you being obliged to reside in your home whilst it in a state of disrepair.
Your landlords have 20 working days to respond to our letter and to agree an appointment of a surveyor to prepare a report.
If your landlords fail to inspect your premises we will instruct our own surveyor who will produce a report within 3 weeks of instructions from us. We will notify you in advance when the surveyor proposes to attend your home.
If you are contacted directly by your landlord please refer them to our offices – provide our contact details and we will speak to the Landlord on your behalf.
The Landlord is expected to undertake an inspection of your home upon receipt of the letter of complaint which we are today sending on your behalf. Access may be given to the Landlord for that purpose only. It is most important however that you do not agree or authorise any works to commence without recourse to ourselves as any works should be agreed.
Please see attached letter regarding evidence of the complaints you have made to your landlords.
We will keep you informed of all developments.
The person dealing with your case is Sarah James who can be contacted on 0151 319 7165 or sara@matrixsolicitors.net
Kind regards,
Andrew Hayes on behalf of Sarah James
Andrew Hayes Matrix Solicitors Station Approach, Pasture Road, Moreton, Wirral, CH46 8SD
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Mrs Mervelee Myers
16 Alma Grove
Bermondsey
London
SE1 5PY
Our Ref: 111136.001/SJ/AH
Date: 6th November 2024
Email: sara@matrixsolicitors.net
Direct Dial: 0151 319 7165
Dear Mrs Myers
Re: Housing Disrepair and Conditions Case
As you aware we act for you in relation to your case against your landlord.
In law the burden of proof is upon you, as the claimant, to prove your case against your landlord.
We have to prove your case on your behalf as follows:-
That there is actionable disrepair present at your address; and
That your landlord knew of the actionable disrepair and conditions because you have personally told them or they were on notice in some other way of the conditions before we have become involved in your case.
We prove 1 by obtaining a report from a Chartered Surveyor, an expert. The Surveyor will within his report, set out the disrepair, how each and every defect needs to be addressed and at what cost.
We appreciate it can be difficult to provide all the information we need straight away but can you please gather as much material as possible – the information/evidence – and supply it, if/when you are able to do so? Evidence assists in securing early settlements and thus is crucial in every case.
In relation to 2, we need to know what evidence, if any, you hold in support of your complaints about the conditions – for example:
Do you have any emails, texts or letters sent to your landlord and any reply to those complaints? If you do, please forward them.
Do you have any telephone logs as proof of contact or screenshots of telephone conversations with your landlord? Again if you have any then please provide them.
You may have reported the complaints via WhatsApp or your landlord’s website reporting Portal. Let us know what dates and what you actually reported and if possible, send us evidence.
Has anybody else on your behalf reported the conditions to your landlord? If so let us have names and addresses in order that we can attempt to obtain witness statements and or discuss the contact with that party?
Have you kept a diary of your complaints made to your landlords? If so please let us have a copy – if there is private material in any diary/log which you would prefer not to be disclosed, we can ensure only the relevant notes/entries are disclosed.
Have you used your landlord’s complaints procedure? If so let us know the result? Did you know of any complaint’s procedure?
Have you informed any employee or contractor of the Landlord of the conditions? If so let us know when you did so and how you did so, and if you know the names of the persons please provide them
Do you have a Housing officer/Manager who is in contact with you about your tenancy? Have you told that person about the disrepair and conditions? If you have, can we have their name(s) and when you have told them.
Have you told your GP about the disrepair and conditions? If so, when?
Has anybody from your landlord or its contractors been to your home and had sight of the disrepair and conditions?
If you require assistance or want to discuss this letter, then please do not hesitate to telephone the writer below on 0151 319 7165.
Yours sincerely
Sarah James
Matrix Solicitors
7 November 2024 Matrix Solicitors H4W Disrepair
Mrs Mervelee Myers
16 Alma Grove
Bermondsey
London
SE1 5PY
Our Ref: 111136.001/SJ/AH
Date: 6th November 2024
Email: sara@matrixsolicitors.net
Direct Dial: 0151 319 7165
Dear Mrs Myers
Re: Housing Disrepair and Conditions Case
As you aware we act for you in relation to your case against your landlord.
In law the burden of proof is upon you, as the claimant, to prove your case against your landlord.
We have to prove your case on your behalf as follows:-
That there is actionable disrepair present at your address; and MM Response: 1. In Order of Latest Dates – Email from Southwark MHOAD Team after Dr. Phil Gregory’s involvement and visit to my home on the 27th October 2024. I was called on the phone by MCP the H4W Contractor. 2. Series of Messages about the Repair of the toilet seat after the Toilet was installed in July 2024. 3. Reference 20240000272 was submitted by a member of the H4W team on my behalf. 4. Reference 2024000031 after H4W claim K02CL827 resulted in the unlawful injunction threats of IMPRISONMENT and EVICTION. 5. Reference 20222000052 reach Stage 2 of the Complaints Procedure then the Customer Portal wiped of my DATA.
We prove 1 by obtaining a report from a Chartered Surveyor, an expert. The Surveyor will within his report, set out the disrepair, how each and every defect needs to be addressed and at what cost.
We appreciate it can be difficult to provide all the information we need straight away but can you please gather as much material as possible – the information/evidence – and supply it, if/when you are able to do so? Evidence assists in securing early settlements and thus is crucial in every case. MM Response: I am preparing this to send and I will gather the evidence together. I already have some of the evidence in a FILE because of the ongoing Court Case K02CLL827 that was obtained by an unlawful injunction because of the concerns I raised when I was asked to do a SURVEY.
MM Response:
1. In Order of Latest Dates – Email from Southwark MHOAD Team after Dr. Phil Gregory’s involvement and visit to my home on the 27th October 2024. I was called on the phone by MCP the H4W Contractor.
2. Series of Messages about the Repair of the toilet seat after the Toilet was installed in July 2024.
3. Reference 20240000272 was submitted by a member of the H4W team on my behalf.
4. Reference 2024000031 after H4W claim K02CL827 resulted in the unlawful injunction threats of IMPRISONMENT and EVICTION.
5. Reference 20222000052 reach Stage 2 of the Complaints Procedure then the Customer Portal wiped of my DATA.
In relation to 2, we need to know what evidence, if any, you hold in support of your complaints about the conditions – for example:
MM Response:
1. MCP Property Service appointment 25/7/2024.
2. Case ID 202342943 Stage1 Complaint HOS 26/4/2024. I can supply Case ID for myself and another H4W tenant that we have been advocating for each other. Because the Housing Ombudsman Service failed us about acting on our Concerns about H4W.
Do you have any emails, texts or letters sent to your landlord and any reply to those complaints? If you do, please forward them. MM Response: I will forward ASAP.
Do you have any telephone logs as proof of contact or screenshots of telephone conversations with your landlord? Again if you have any then please provide them. MM Response: I made recordings that I will send the URLS to.
You may have reported the complaints via WhatsApp or your landlord’s website reporting Portal. Let us know what dates and what you actually reported and if possible, send us evidence. MM Response: H4W wiped the Customer Portal of DATA from 2001, but I have some Hard Copies.
Has anybody else on your behalf reported the conditions to your landlord? If so let us have names and addresses in order that we can attempt to obtain witness statements and or discuss the contact with that party? MM Response: 1. My MP was involved but it is more about the Neighbour’s HARASSMENT. 2. The person who recommended the changing of the toilet was sent by MCP but they were outside Contractors. I asked for reference, but I will have to remember the date as I don’t have names or address. 3. Another person also came about the leaks in the bathroom and kitchen.
Have you kept a diary of your complaints made to your landlords? If so please let us have a copy – if there is private material in any diary/log which you would prefer not to be disclosed, we can ensure only the relevant notes/entries are disclosed. MM Response: This is mainly by emails and Online Recordings. At one stage H4W refused to accept emails.
Have you used your landlord’s complaints procedure? If so let us know the result? Did you know of any complaint’s procedure? MM Response: Yes I did and have REFERENCES. I even complained about the Housing Ombudsman Service handling of my complaint that reached Stage 2 of the Complaints Procedures.
Have you informed any employee or contractor of the Landlord of the conditions? If so let us know when you did so and how you did so, and if you know the names of the persons please provide them. MM Response: I will as I have logs on my phone. The latest COMPLAINT was submitted on my behalf by an employee.
Do you have a Housing officer/Manager who is in contact with you about your tenancy? Have you told that person about the disrepair and conditions? If you have, can we have their name(s) and when you have told them. MM Response: I will provide NAMES.
Have you told your GP about the disrepair and conditions? If so, when? MM Response: I will provide the information. The solicitors representing me have the information. I was sent to do Psychiatric Assessment by the COURT. That’s why Dr. Phil Gregory was visiting my home on the 27th October 2024 and I showed him the DISREPAIR. I will supply names and addresses for the Mental Health Team. I was kicked out of the GP Surgery and without a Doctor before I registered with a New GP. I need to make an appointment to keep them updated about my situation.
Has anybody from your landlord or its contractors been to your home and had sight of the disrepair and conditions? MM Response: Not the landlord, but the Contractors. The Landlord told the Mental Health Team they have no knowledge of any disrepair at the address and was making an appointment for a visit on the 5th December 2024. That is days before am due in Court about the unlawful injunction stemming from me highlighting concerns about H4W deterioration of SERVICES in a SURVEY before I put in the COMPLAINT. I kept the landlord updated throughout my time living here from 2000. One crucial evidence is a letter from April 2019.
If you require assistance or want to discuss this letter, then please do not hesitate to telephone the writer below on 0151 319 7165.
14 Days of Letter: I received the letter on the 20th June 2024 dated 14th June 2024. Why was the letter sent to me and not the Solicitors representing me https://youtu.be/wg77wbNT8Kg?si=fR6F7OqFpvOefAcF?
I was asked by Southwark Council to help prepare a video to encourage the BAME Community to take the COVID-19 vaccine FB https://fb.watch/fBNz1RP8Wg/ for more. Refer info_gdva@h4w.co.uk and complaints@h4w.co.uk. I signed an agreement to be published in Southwark Life. Like most matters to do with discrimination I had to demand the video after it was made and I never seen he publication in Southwark Life.
BALIS NEMBHARD
14 Days of the date: I received the letter on the 20th June 2024 and contacted the Solicitors. By Post: Duvarka Balachandran, Devonshires Solicitors, 30 Finsbury Circus EC2M 7DT. By Email: Duvaraka.Balachandran@devonshires.co.uk for more.
Ground 7A
Committal Hearing Claim Number: K02CL827 on 12th June 2024.
Contempt Application: I had no alternative than to accept the allegations so as not to be sent to PRISON. I was not aware that the LAW could be used to discriminate against me with an UNJUNCTION after my ordeals of experiencing Systemic Discrimination after the death of my mother with dementia.
Grounds 12 and 14
I refused to accept that I breached any clauses of the Tenancy Agreement and is asking for my EVIDENCE to be used.
2.24 Nuisance
I am not the person nor any members of my household or invited guests have caused nuisance at Alma Grove since I moved in December 2000. Instead I am the victim not the aggressor. This can be verified by evidence contained in the DATA that was wiped from the Customer Panel when Samantha Gibbs and Trina Philbert started working with Housing for Women in 2022. The evidence can be found in complaints to the Housing Ombudsman Service and letters to MP Neil Coyle. Reports to the Metropolitan Police and visits to Croydon Magistrates Court and interview at the Walworth Road Police Station.
What Cause Nuisance:
I am the victim of some of the CAUSES of NUISANCE listed.
2.25(a)
I am the victim of this section with the evidence in a YouTube video posted online with me sharing my experiences of what my neighbour is doing to me. This video is from 2019 when I contacted the Landlord via letter and probably email asking them to keep my concerns of latter dated April 2019 on record.
Not to Commit any Act of Domestic Violence… I was rescued by the landlord from Homelessness after I experienced DOMESTIC VIOLENCE. I was treated fairly throughout my stay at Alma Grove by the Landlord and my concerns were shared and addressed. All this changed after Ms Gilchrist broke the glass to the Communal Door on the 13th of December 2021. I was invited to ASB Meeting in May 2022 by Samantha Gibbs who started working for the Landlord in April 2022. I experienced Domestic Violence from Ms Gilchrist and her partner and friends inside the premises and outside from I was invited to ASB Meeting and Trina Philbert visited my home with Ms Candy Smith from Adult Social Care. Ms Smith had volunteered to mediate on my behalf after visiting to interview my husband https://youtu.be/3og_5Mgkhrw?si=QUIgHoLEkxKo6ThJ .
2.27. The Landlord is guilty of DEFAMATION as my Neighbour is guilty of committing CRIMINAL Offences in the premises. She went to PRISON for Drink Driving https://youtu.be/5DD2nx542sA?si=wEN8vXbtrglOEQ0L . Here is a list of offences committed that I am aware of:
Premises Damaged by Third Party: Ms Gilchrist and her partners smashed up the doors to her flat that was none of my business according to the Metropolitan Police. I raised concerns twice to the Landlord about the BROKEN GLASS. The Police who were sent because they heard the LOUD commotion on the 13 December 2021 left after accusing me of shouting when he claimed the breaking of the glass was not MALICIOUS. No Police came when I reported the second break in May 2022 https://youtube.com/shorts/uUl5P-dk7p4?si=SfK0zuOBkdS7zd87 .
BARRISTER RYAN CLEMENT HAS NOT PAID THE JUDGEMENT OF £9,450.00
Housing For Women claiming to have the charitable objective of housing women and their dependents was FACT from I was rescued from DOMESTIC VIOLENCE and HOMELESSNESS in 2000. I am not sure when this changed, however, the evidence points to the employment of Samantha Gibbs in April 2022 and Trina Philbert in May 2022. I have contacted influential persons including the Rev Rose Hudson-Wilkin to mediate on my behalf https://youtu.be/GfxJh1QOPTI?si=cIT6Hyg0exgoEIlw .
MY NEIGHBOUR DANNY WHO DIED OF A HEART ATTACK. HE DID NOT GET HELP BECAUSE HE WAS BARRICADED IN HIS HOUSE AS HE WAS ROBBED. ON CHRISTMAS EVE 2022 I HAD TO BARRICADE MYSELF IN MY HOME BECAUSE OF MS GILCHRIST. MY BROTHER WAS AT THE END OF THE TELEPHONE FOR OVER AN HOUR WAITING FOR THE POLICE TO ARRIVE. MY BROTHER REFUSE TO HELP ME MAKE A 2 MINUTE VIDEO OF MY ORDEALS. DOES MY BROTHER HATE ME?
Since I did not breach the Tenancy Agreement, I am expecting the law to take precedent in the Courts as I continue to ask for justice. I am not the only TENANT who has faced DISCRIMINATION from Housing For Women. A case in point is Ms. H. Presley https://www.youtube.com/live/SxNgFBUWC_w?si=jT420_npNrM8VnQw .
Particulars of Breach
20th June 2022 – Please apply the written correspondence of the visit and outcome. Trina Philbert started the job in May and visited my home with Candy Smith in June. Based on my experiences “Without Prejudice” Trina Philbert did not get the training needed to do her job.
On 17th July 2023 I called the number on the letter in good faith to talk to the sender. I received a letter after the date I was asked to contact the Landlord about whether I was willing to go ahead with the MEDIATION I offered. But what is RELEVANT in this matter is what was impacting on my HEALTH in July 2023. I had no prior knowledge of Devonshires Solicitors. HMCTS CPS CJS had played a crucial role in me trying to warn Devonshires Solicitors about contacting me. Refer to https://www.gov.uk/employment-tribunal-decisions/ms-m-myers-v-london-early-years-foundation-2300047-2016 for more. The evidence online and the approach used against Ms. H. Presley is proof that I was not wrong in my SUMMARY. The information uploaded was sent to me in correspondence.
Witness Statement from VICTIM: The Court need to address this matter with regards to the Judgement of Barrister Ryan Clement and other case at the Small Claims Court sent to other Courts by District Judges involved in this case. It is important for the Court to make clear why the Landlord allowed a WITNESS STATEMENT from a STRANGER and accepting that she is the victim in this matter https://www.youtube.com/live/U1JKck98eVY?si=GRVycpbKUKZxV8zD and https://youtube.com/shorts/6RDMS2yVfts?si=kPT1VevwTWgWWiYg This is the Witness Mimi Owusu.
Why is Ms. Masera continuing to send me LEGAL DOCUMENTS when she knows I have Legal Representative? Ms Masera is not innocent of the allegations. She coerced Stephen Agera to abandon me. She sent Police to my home on the 25th October 2023 with letter. The Police left my husband going into a HYPO. I was lucky to come home when I did from a training https://www.youtube.com/live/pmSlehqduMc?si=EZ3ChOMWSfwGnNZ- .
2nd April 2024 should be considered part of the breakdown in my MENTAL & PHYSICAL HEALTH. It is a fact about www.leyf.org.uk and Michael Gove was at the Department for Education when he was keynote speaker at LEYF. Now he is at HOUSING. I intend to prove my ARGUMENTS that Housing for Women is being used by those trying to destroy me. Reasons I was made a CRIMINAL needing Emotional Regulation Therapy under cover of LEYF Margaret Horn Lecture. The MOPAC report will be published https://www.youtube.com/live/5KaGYQZf05I?si=gpG06DgdIeS87B-H .
MM Mervelee Myers To: You Sun 16/06/2024 04:38. Housing for Women (@Housing4Women) posted at 7:00 am on Sat, Jun 15, 2024: Today is World Elder Abuse Day! Stay vigilant and support the elderly in your community. For more info, visit https://t.co/OtnBLZaKfo. #WorldElderAbuseDay #ProtectOurElders #EndElderAbuse #SupportOlderWomen https://t.co/rZpORkzOEk. (https://x.com/Housing4Women/status/1801857345523241176?s=03) Reply Forward HOS: Member Of Panel – Complaints (B) HOS Discrimination (C) Fact (D) Fact
On 4th April – Did Ms Philbert put herself in the way for me to verbally abuse her?
This email should be taken in the context in which it was sent based on 10 years of SYSTEMIC DISCRIMINATION against me.
What it means to be a panel member and what to expect from online meetings
We look forward to welcoming you to our first online meeting next week – there is still time to register if you haven’t already
View as a webpage
14 June 2024
Dear Resident Panel member
You will have heard the news that a General Election is happening on Thursday 4 July. As an arm’s length public body, the Housing Ombudsman’s work will continue, however we will not publish any determinations during this time known as the pre-election period. We are also not able to discuss any matters that might be viewed as political at speaking events, however, we are pleased to let you know that the first Resident Panel 2024-27 meeting will still take place next week via Zoom, as planned.
Resident Panel meeting on Tuesday 18 June
We are looking forward to meeting those of you that have signed up to join next weeks’ meeting which will take place via Zoom on:
Tuesday 18 June 2024 at 5pm to 6pm
If you have not signed up yet and would like to attend, then please register below.
Register to join the meeting
Ask the Ombudsman
At the meeting the Housing Ombudsman will be answering questions you sent us following our last email to you.
Thank you to those of you that submitted a question for the Ombudsman. We received a lot of excellent questions and will try to cover as much ground as possible.
It is unlikely that we will have the time to cover every query at this first meeting, but we hope to use this regular mailing dedicated to our members to share learning and continue to improve the information on our website.
Any questions that do not get answered at the meeting, we will provide a written response after the election.
Do you need help using Zoom?
Our Resident Panel is made up of residents that live in social housing across all areas of England. As a national panel, all our meetings take place on Zoom.
We have put together this helpful guide to let you know what to expect from virtual meetings – from how to register to the meeting itself.
How panel meetings work
What it means to be a panel member
Since the panel’s appointment, we have received several queries about incentives for panel members. As a member of the Housing Ombudsman panel, you will receive invitations to join meetings with the Ombudsman and its team, asked for your say on consultations, and to provide evidence to our reports and asked for feedback via surveys.
The Panel will meet around 4 times per year, and we will also sometimes invite you to join smaller, topic focused groups based on the information that you provided when you applied to join.
We understand you have busy lives, and we would like to stress that there is no requirement to respond to every request for information or attend every meeting.
As a member of the Housing Ombudsman Resident Panel, you will get to:
1. Share your experiences
Tell us about your experiences to help us identify areas where services can be improved and help us make sure residents are at the centre of our work.
2. Shape our service
Attend regular meetings with the Ombudsman and have your say via short surveys, consultations, and virtual discussions. Your feedback will give residents a voice in everything we do.
3. Learn more about the Housing Ombudsman
Be the first to hear about the work we are doing to improve landlord services and how it will positively impact residents living in social housing.
4. Talk to others
We want to make sure our service is accessible to all residents that live in social housing. As a Panel member, you can help us reach residents in your local community and raise awareness the service.
Please note that you will not be paid for being a member of the panel, and we cannot provide IT equipment. We are also unable to discuss individual complaints at meetings or via the resident panel inbox.
If you need help with a complaint about your landlord please contact the Dispute Support team via info@housing-ombudsman.org.uk
Resident Panel Charter
Housing issues the Housing Ombudsman can consider
Some of the questions we received were about housing issues that fall outside of our remit to consider. The Housing Ombudsman considers complaints about the housing management activities of a social housing landlord – for example, complaints about repairs, property condition and its response to reports of antisocial behaviour.
We cannot look at complaints about how a local authority allocates properties through its housing register or their duty to provide homelessness assistance. These complaints should be referred to the Local Government and Social Care Ombudsman.
More information on the housing issues we can consider is available on our website. It would be helpful to get your views on this page – you can provide website feedback via our website or send it to us directly at residentpanel@housing-ombudsman.org.uk
What housing issues can the Ombudsman consider?
A safe space to share your views
We have set out expectations of panel members and when we may apply our policy on unreasonable behaviour.
Acceptable use guide
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To find out more about how we use your personal information please read our Resident Panel privacy notice.
Privacy notice
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If you no longer wish to join the Housing Ombudsman Resident Panel, please send an email to residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.
STEPSON COERCED BY MS GILCHRIST TO TARGET ME THAT I ABUSE MY HUSBAND
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
TECH DON’T LIE
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Reply Forward
SUMMARY
This is Mervelee Myers’ ARGUMENTS for why I am being made a VOICLESS VULNERABLE VICTIM of Housing for Women and Devonshires Solicitors LLP. Evidence will be based on my contributions to British Values 1992-2024.
06-Feb-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers, Formal complaint – Acknowledgement Our Ref: 2024000031 Stage 1 Complaint acknowledgement – Case Ref: 2024000031 MM Response: Let Mervelee Myers put on Record that RBlakeway@housing-ombudsman.org.uk will be cited with discrimination against TENANTS for LANDLORDS. Please accept this letter as acknowledged receipt of your stage 1 complaint dated 2/6/2024. MM Response: Here is another example of how TENANTS are the victims of Richard Blakeway and the Housing Ombudsman DISCRIMINATION. I will cite the case of Ms Presley who the HOS failed to address her COMPLAINTS and she was charged £30,000.00. Her words to me I feel like JUMPING. I will put on record that HOS is staff by LIARS. Therefore, I will not accept this as STAGE 1 Complaint based on the fact of Legal Aid Agency CIVIL LEGAL AID CERTIFICATE Reference Numbr:300001721959. Client Name: MERVELEE MYERS Address: 1-3 ATWELL ROAD LONDON SE15 4TH. Firm Name: JI SOLICITORS LTD.
Opponent Details: Housing For Women In summary, we understand the resident is complaining about: The landlords handling of reports of anti-social behaviour, primarily noise from a neighbour. MM Response: 23 years of HATE CRIMES that H4W wiped the CUSTOMER PORTAL of my DATA. This is not only about ASB, its about the roles of the Metropolitan Police, Southwark Council Adult Social Care, the Maudsley NHS, GP Surgery Decima Road, individuals living in Alma Grove that Deborah Agnes Gilchrist get to gang up against me. The resident has explained that they are looking for the following to resolve the complaint: MM Response: Refer to Claim Number: K05EC530 for why the HOS is an accomplice of H4W 23 years of HATE CRIMES coercing Ms Gilchrist to target me and my HUSBAND after she broke the glass on the 13/12/2021. To address the noise – To respond to the complaint We raised your complaint on 06/02/2024 and will endeavour to respond t as soon as possible and in any event no later than 19/02/2024, being 10 working days after the day your complaint was acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that timeframe. MM Response: Housing for Women and the Housing Ombudsman Service will be charged under the RELEVANT LAWS for breaching the Equality Act 2010 Protected Characteristics. Your stage 1 complaint is being handled by Ethel Fosu. If you have any queries, please feel free to contact the complaints co-ordinator on complaints@h4w.co.uk . If any additional factors come to light which are relevant to your complaint, please do not hesitate to contact us so that these can be considered. MM Response: Fact that after wiping the CUSTOMER PORTAL of DATA H4W set out on a CAMPAIGN of HATE to DESTROY me and my HUSBAND…. By refusing to accept emails, I find this comical in saying the least. Devonshires Solicitors LLP Narin Masera set out on a HATE CAMPAIGN denying my RIGHTS to FREEDOM of speech with UNLAWFUL INJUNCTION threats of IMPRISONMENT and EVICTION. Where was HOS the LIARS? She sent PC James Murphy to my home on the 25/10/2023 left me husband going into a HYPO. If I did not reach home when I did he might have died. Same as how my neighbour making THREATS kicking my door and the Met Police come to say I did not see them, its my words against them. But to go and have a cnversation and say I am going to be EVICTED why am making ALLEGATIONS will be proven by my DEFENSIVE PRACTICE in my complaint to HOS in April 2019. Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf MM Response: H4W will be charged in due course and the County Court at Clerkenwell and Shoreditch will be accountable for pondering to H4W TERRORISM of vulnerable TENANTS. As a registered social landlord, we strive to adhere to the principles outlined within the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf
Fight4justice 
