THANK YOUvery muchfor registering as a volunteer at Race for Life, Pretty Muddy and Shine Night Walk 2025 event’s. 🌟
I can see in your notes you have been a participant since 2009, which is amazing! I think you’d be perfect as a course marshal and for the Pretty Muddy events as an obstacle marshal. You would be located at one of our Course Marshal points, cheering and encouraging our participants and helping them to navigate their way around the course. At our Pretty Muddy events, as an Obstacle Marshal you get the opportunity to guide participants as they climb, crawl and slide their way around the Obstacles and help them get as muddy as possible! Does this sound ok to you or did you have another role in mind?
For Shine Night Walk it will work a little different, and we will contact you separately about this event and role through our ShineVolunteering@cancer.org.uk email.
WELCOME TO THE TEAM!
Hopefully you’ll have had an email when you registered letting you know I would be in touch. I’m Lucy the Event Manager for the below highlighted events (Volunteer Manager for Shine Night Walk), so will be your main point of contact for those in particular. I’m also one of your local Volunteer Champions and therefore if you have anything you’d like to discuss, please feel free to reach out.
London – Regent’s Park Race for Life 10/05/2025
London – Clapham Race for Life & Pretty Muddy 24/05/2025
London – Battersea Park Race for Life 04/06/2025
London – Victoria Park Race for Life 12/07/2025
London – Hyde Park Race for Life 27/07/2025
Shine Night Walk London 20/09/2025
WHAT’S NEXT?
You’ll hear from each Event Manager around 4 weeks prior to each event with more information on your role including arrival/departure times and everything you will need to know to be prepared for event day. On the day you will be briefed on arrival, and supported by a great team, so don’t worry if this is your first-time volunteering with us 😊 I promise you will meet lots of lovely people and will be making a huge difference.
A quick note you will also receive regular update emails from our volunteering department, which are sent to all those who’ve signed up to support Race for Life 2025.
Can I bring a friend?
Of course, anyone is welcome, so if you know anyone else that might like to volunteer at Race for Life, please urge them to register online and join our team.
We also value the support of groups such as cadets, running, school groups, work colleagues etc. These groups can volunteer together, as cheering points on the course, on water stations or on the finish line. If you are a member of a group that would like to be involved, please get in touch!
Finally, if you have any questions or concerns about volunteering at Race for Life, please do not hesitate to contact me. I’d also appreciate it if you could let me know as soon as possible if you’re no longer able to volunteer or have any requirements you’d like us to take into account to support your volunteer experience.
A massive thank you for your support, and I look forward to meeting you at Race for Life! 🌟
Best wishes, Lucy
Lucy Edwards
Area Events Manager – South Events Team (London & South East) Cancer Research UK
NOTICE AND DISCLAIMER This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose. We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you. Cancer Research UK Registered charity in England and Wales (1089464), Scotland (SC041666), the Isle of Man (1103) and Jersey (247) A company limited by guarantee. Registered company in England and Wales (4325234) and the Isle of Man (5713F). Registered Office Address: 2 Redman Place, London, E20 1JQ
THANK YOUvery muchfor registering as a volunteer at Race for Life, Pretty Muddy and Shine Night Walk 2025 event’s. 🌟
I can see in your notes you have been a participant since 2009, which is amazing! I think you’d be perfect as a course marshal and for the Pretty Muddy events as an obstacle marshal. You would be located at one of our Course Marshal points, cheering and encouraging our participants and helping them to navigate their way around the course. At our Pretty Muddy events, as an Obstacle Marshal you get the opportunity to guide participants as they climb, crawl and slide their way around the Obstacles and help them get as muddy as possible! Does this sound ok to you or did you have another role in mind?
For Shine Night Walk it will work a little different, and we will contact you separately about this event and role through our ShineVolunteering@cancer.org.uk email.
WELCOME TO THE TEAM!
Hopefully you’ll have had an email when you registered letting you know I would be in touch. I’m Lucy the Event Manager for the below highlighted events (Volunteer Manager for Shine Night Walk), so will be your main point of contact for those in particular. I’m also one of your local Volunteer Champions and therefore if you have anything you’d like to discuss, please feel free to reach out.
London – Regent’s Park Race for Life 10/05/2025
London – Clapham Race for Life & Pretty Muddy 24/05/2025
London – Battersea Park Race for Life 04/06/2025
London – Victoria Park Race for Life 12/07/2025
London – Hyde Park Race for Life 27/07/2025
Shine Night Walk London 20/09/2025
WHAT’S NEXT?
You’ll hear from each Event Manager around 4 weeks prior to each event with more information on your role including arrival/departure times and everything you will need to know to be prepared for event day. On the day you will be briefed on arrival, and supported by a great team, so don’t worry if this is your first-time volunteering with us 😊 I promise you will meet lots of lovely people and will be making a huge difference.
A quick note you will also receive regular update emails from our volunteering department, which are sent to all those who’ve signed up to support Race for Life 2025.
Can I bring a friend?
Of course, anyone is welcome, so if you know anyone else that might like to volunteer at Race for Life, please urge them to register online and join our team.
We also value the support of groups such as cadets, running, school groups, work colleagues etc. These groups can volunteer together, as cheering points on the course, on water stations or on the finish line. If you are a member of a group that would like to be involved, please get in touch!
Finally, if you have any questions or concerns about volunteering at Race for Life, please do not hesitate to contact me. I’d also appreciate it if you could let me know as soon as possible if you’re no longer able to volunteer or have any requirements you’d like us to take into account to support your volunteer experience.
A massive thank you for your support, and I look forward to meeting you at Race for Life! 🌟
Best wishes, Lucy
Lucy Edwards
Area Events Manager – South Events Team (London & South East) Cancer Research UK
NOTICE AND DISCLAIMER This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose. We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you. Cancer Research UK Registered charity in England and Wales (1089464), Scotland (SC041666), the Isle of Man (1103) and Jersey (247) A company limited by guarantee. Registered company in England and Wales (4325234) and the Isle of Man (5713F). Registered Office Address: 2 Redman Place, London, E20 1JQ
Re: New Statutory Declaration 19-03-2025 Yahoo / Sent
Theresa White
From: theresawhite2000@yahoo.com To: ratty.nembhard1956@gmail.com, Anthony Badaloo
Mon, 24 Mar at 11:30
I acknowledge receipt of this email and our subsequent conversation this morning Mervelee.
Please be advised that I have not been well and have been recovering after the funeral and 2 court appearances on your behalf last week.
I will revert in due course to Anthony about our conversation prior to the hearings on Thursday and also representing you as a McKenzie friend for the second hearing.
I found the second judge sympathetic and reasonable the first Judge was rather hostile to all of us.
May I have your permission to approach Southwark Council and escalate a Needs Assessment urgently on your behalf given what you have communicated to me verbally on Thursday and also after both court hearings and your distressed state today.
Please respond in the affirmative in writing and furnish me with your historic GP details name, Practice and telephone number and also please remind me of your housing provider for the time being.
I sympathasise at the lack of support inthe community. Unfortunately there are not enough good people doing volunteering and support in the collective community.
Please think about attending church and asking for help and outreach to Jamaican outreach in Southwark.
I will make an urgent referral today to Southwark Council on your behalf and will include you in my email routing.
ok i will undertake this now
Hi Mervelee we spoke yesterday and I spent a couple of hours drafting the letter and undertaking research for you having spoken to you and obtained your consent to make a safeguarding referral on your behalf. I can appreciate that this is very difficult for you. I have received the long email yesterday asking me about the legal document and responded that Anthony is helping you with that and has been for 2 years. I also undertook further research on your behalf in Southwark and sent it to you. i am sorry to learn that you are so overwhelmed but it will be normal for anyone in your circumstances. please consider going in person and requesting help, a support worker from Southwark Council will be assigned to you and the Mayor and 2 other Councillors were emailed yesterday. i would encourage you to find a church near you and do your best to try to help yourself as much as you can. i have spent at least another hour today drafting an email to Anthony updating him following the court hearing and responding to you. I can appreciate it is very difficult for you but although I have sympathy and compassion for you I cannot give you much more of my time and attention . I am also helping somebody else in another Borough and need to return to supporting them. Its difficult but you are a person of faith Mervelee and 4 people came to help you on Thursday. i dont know what support you are gettign via your youtbue channel and the freedom movement please think about engaging with them directly also and start expanding your network dear. i will try to call you again but need to prioritise somebody else who is equally overwhelmed with no family in the UK
65 Yahoo / Sent
Theresa White
From: theresawhite2000@yahoo.com To: naima.ali@southwark.gov.uk Cc: evelyn.akoto@southwark.gov.uk , sam.dalton@southwark.gov.uk
Fri, 4 Apr at 14:50
I would appreciate a response to this e mail and am today intending to speak to this vulnerable tenant.
This is a specific request under Equality legislation to ensure that all correspondence is sent to me by email and hard copy post and to ensure the information LOWER GROUND FLAT is included in the full address.
24th March 2025 sent by email only to naima.ali@southwark.gov.uk and copied to Mrs Mervelee Myers and copied to evelyn.akoto@southwark.gov.uk and
My ref: TMW032/2025
Councillor Naima Ali
The Honourable Mayor of Southwark Council
C/o Members Room
160 Tooley Street
London SE1 2QH
Dear Madam
Re Mrs Mervelee Myers of Southwark Housing for Women: 16 Alma Grove Bermondsey SE1 5PY
Please be advised that I met the above cited individual last week when I attended at Court with her for an eviction hearing at Clerkenwell and Shoreditch County Court on 20th March 2025 brought by Southwark Housing for Women, followed by a committal process.
In the second case of a committal hearing the Judge awarded a two year suspended custodial sentence of Mrs Mervelee Myers.
Please be advised that as an advocate in the community with significant experience of representing vulnerable individuals and communities I have experience representing the vulnerable who find themselves, homeless, dispossessed, not in receipt of benefits and advocating on their behalf mostly to a raft of disparate Councils as well as representations to the DWP for benefits / reinstatement of benefits and representations for access to health services and referrals.
Please be advised that I have volunteered for decades and also volunteer directly with refugees and indirectly (via Haringey Council historically) and am also recognised as a Family Mosaic Community Champion. I have also volunteered for Victim Support to give emotional and practical support for victims and witnesses of crime.
Please be advised that I met Mrs Myers and took a brief history from her last Thursday 20th March 2025 where she advised that she has no current GP and is unable to elicit the NHS for assistance, despite significant health problems, including but not limited to blood pressure problems, Parkinson’s and anxiety and panic attacks.
She also advised me that she has suffered discrimination and harassment and multiple safeguarding failings whilst resident at the above property.
Having decades of experience as a volunteer I am concerned for the well-being of Mrs Myers who I believe is suffering from historic and recent trauma and may suffer from cognitive impairment and is very overwhelmed. Mrs Myers advises me that she does not have a support worker If you could kindly expedite the relevant referral urgently to Adult Social Services I would be obliged wherein Mrs Myers may be able to expand on her challenges and limited circumstances.
I would be most obliged if you would be kindly enough to arrange a Needs Assessment urgently for this vulnerable individual at your earliest convenience and involve the appropriate Councillors for support including but not limited to Councillor Evelyn Akoto, Cabinet Member for Health and Well being and also Councillor Sam Dalton, Deputy Cabinet Member for Supported Housing.
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Yours faithfully
Councillor Naima Ali:
Bus. phone: 020 7525 3522
Email: naima.ali@southwark.gov.uk
Councillor Akoto
Bus. phone: 020 7525 0237
Email: evelyn.akoto@southwark.gov.uk
Mobile: 07985116252
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Yours faithfully
Councillor Naima Ali:
Bus. phone: 020 7525 3522
Email: naima.ali@southwark.gov.uk
Councillor Akoto
Bus. phone: 020 7525 0237
Email: evelyn.akoto@southwark.gov.uk
Mobile: 07985116252
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Yours faithfully
Councillor Naima Ali:
Bus. phone: 020 7525 3522
Email: naima.ali@southwark.gov.uk
Councillor Akoto
Bus. phone: 020 7525 0237
Email: evelyn.akoto@southwark.gov.uk
hanks Theresa. Just seeing this I am still overwhelmed and my WhatsApp was full
Subject: Formal Notice of Complaint and Legal Warning Regarding Unlawful Conduct – Urgent Redress Required
Dear Zaiba Quershi acting as CEO,
Upon accessing the customer portal today, I observed with serious concern that all data relating to my account has been inexplicably removed, despite your legal obligation under the Limitation Act 1980 and Data Protection Act 2018 to retain such records for a minimum of six years.
I trust this is an error and expect the full data set to be restored promptly from your system backups, in accordance with your statutory data retention obligations. Once restored, the records will confirm that there have been no valid court proceedings issued – specifically no Injunction, no ASBO, no Claim for Possession, and no valid Notice filed with the Local Authority or issued by any competent court. This absence of legitimate court documentation is deeply telling.
You are already aware that I submitted a lawful and documented request via the official RESOLVER system (Ref: 10993593) on 28-02-2025, which you chose to ignore. Your continued silence and failure to produce any valid court-issued documents strongly indicate that you were aware no such filings existed – a matter now forming the basis of a criminal complaint and a Statutory Declaration, both of which are attached to this notice for the record.
Serious Criminal Allegations
The conduct described above appears to constitute a coordinated extortion racket, involving:
Knowingly unlawful data access and use in violation of the UK General Data Protection Regulation (UK GDPR)
Threats and intimidation towards a vulnerable individual without legitimate legal authority
Conspiracy to Defraud (see R v Hollinshead [1985] AC 975)
Mail Fraud through misrepresentation and deceptive correspondence
Forgery and Counterfeiting of legal documents contrary to the Forgery and Counterfeiting Act 1981
Trespass and unauthorised surveillance
Misuse of private information (Campbell v MGN Ltd [2004] UKHL 22)
Child endangerment and abuse, through unlawful pressure impacting dependents
Defamation under the Defamation Act 2013
Conspiracy to Pervert the Course of Justice
Violations under the Proceeds of Crime Act 2002 (POCA)
Moreover, your actions are causing alarm, distress and public humiliation, especially to vulnerable persons – which can also engage Section 2A of the Protection from Harassment Act 1997, and may be deemed gross misconduct under the Health and Safety at Work etc. Act 1974, where employers owe a non-delegable duty to protect individuals from psychological harm.
Potential Criminal Penalties
These are not mere procedural failings. They are potentially indictable criminal offences, carrying substantial prison sentences, asset forfeiture, and permanent reputational damage. If prosecuted:
Conspiracy to Defraud carries up to 10 years imprisonment
Data Fraud and Misuse under DPA 2018/UK GDPR – fines up to £17.5 million or 4% global turnover
Forgery or Counterfeit Legal Filings – up to 10 years imprisonment
Harassment or Intimidation – 6 months to 5 years, depending on severity
These behaviours fall under the current public campaign against fake legal proceedings, fraudulent court orders and racketeering scams, led by Scambuster TV. This matter may be referred to them for further investigation and awareness.
Demand for Redress and Amicable Settlement
To avoid immediate escalation – civil and criminal – you are hereby invited to resolve this matter without litigation by:
Issuing a formal written apology for the distress and unlawful acts
Proposing a settlement and redress plan for the damage caused
Supplying a copy of your Director’s and Officer’s Liability Insurance certificate
Providing a claim form for initiating redress through your internal insurance channels
Should this not be resolved within 14 days, please be advised that legal action will commence, including but not limited to:
Civil claims for damages, defamation, and data misuse
Filing of criminal complaints with the Metropolitan Police Economic Crime Unit
Public referral to Scambuster.tv for exposure of this scheme
Reporting to the Information Commissioner’s Office (ICO) and Action Fraud
This communication should be retained as part of the legal record and must be disclosed to your compliance, legal, and governance departments.
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21-Oct-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2024000273 My reference: 2024000273 I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfW’s response. You complained to HfW about: 1. 2. 3. 4. 5. 6. You would like to complain in relation to requesting a toilet seat repair/replacement which was installed by MCP following on from a flood repair last month. You have been advised by MCP & H4W that this would fall under tenant responsibility, which you disagree with as the toilet seat was broken shortly after the seat was fitted, thus you reported this to MCP as a faulty/defective toilet seat. You also contacted H4W Customer Services Team to advise of the issue as you were unable to get hold of MCP. You informed Customer Services of the situation and advised that the top part of the toilet has broken off from the basin of the toilet which was due to no fault of your own and that it required repairing/replacing. Customer Services reiterated the circumstance to Repairs who advised that this would still be the tenant’s responsibility which you are dissatisfied with and are still requesting for the toilet seat issue to be resolved. You sent a follow up email on 24/09/24 after receiving your stage 1 acknowledgement outlining for MCP specifically to be included and requesting compensation for your friend’s phone falling down the toilet as a result of the toilet seat being broken. I understand that to resolve your complaint you are seeking a repair of your toilet seat and compensation for a friend’s phone that fell down the toilet as an apparent result of your toilet seat being broken. In investigating your complaint, I have considered the above points and reviewed the information around the case as follows: 1. 2. 3. 4. 5. 6. We have acknowledged your complaint as we must as part of our stage 1 of our internal complaint procedure. You have been correctly advised that this falls under the tenant responsibility. Confirmed that Customer Services were contacted. Confirmed that you advised that the top part of the toilet has broken off from the basin of the toilet which was due to no fault of their own and that it required repairing/replacing. It is correct that you reiterated to Customer Services the circumstance and Repairs advised that this would still be the tenant’s responsibility which you are dissatisfied with and still requesting for the toilet seat issue to be resolved. Again, this was confirmed that it is the tenant’s responsibility. Weat H4Wtake no responsibility for the phone of a friend allegedly falling into the basin We would reiterate that the responsibility for the replacement of the toilet seat is one for the tenant and H4W have advised you of this several times, it would seem that we are at an impasse with this particular point so as a compromise, and without any acceptance of failure, we will arrange on this occasion only to replace the toilet seat for you to draw this matter to a close. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfW Complaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards, John Wheatman Head of Asse
23-Sep-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers, Formal complaint– Acknowledgement Stage 1 Complaint acknowledgement– Case Ref: 2024000273 Our Ref: 2024000273 Please accept this letter as acknowledged receipt of your stage 1 complaint dated 23/09/2024. • Tenant would like to complain in relation to requesting a toilet seat repair/replacement which was installed by MCP following on from a flood repair last month. The tenant has been advised by MCP & H4W that this would fall under tenants responsibility, which they disagree with, as the toilet seat was broken shortly after the seat was fitted, therefor the tenant reported this to MCP as a faulty/defective toilet seat. The tenant also contacted H4W Customer Services Team to advise of the issue as they were unable to get hold of MCP. The tenant informed Customer Services of the situation and advised that the top part of the toilet had broken off from the basin of the toilet which was due to no fault of their own and that it required repairing/replacing. Customer Services reiterated the circumstance to Repairs who advised that this would still be the tenants responsibility which the tenant is dissatisfied with and is still requesting for their toilet seat issue to be resolved. We received your complaint on 23/09/2024 and will endeavour to respond as soon as possible and in any event no later than 04/10/2024, being 10 working days after the day your complaint was acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that timeframe. Your stage 1 complaint is being handled by Alyshia Watson. If you have any queries, please feel free to contact the complaints coordinator on complaints@h4w.co.uk. If any additional factors come to light which are relevant to your complaint, please do not hesitate to contact us so that these can be considered. Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined within the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards, Customer Services Tea
06-Feb-2024 Ms Mervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers, Formal complaint– Acknowledgement Our Ref: 2024000031 Stage 1 Complaint acknowledgement– Case Ref: 2024000031 Please accept this letter as acknowledged receipt of your stage 1 complaint dated 2/6/2024. In summary, we understand the resident is complaining about: The landlords handling of reports of anti-social behaviour, primarily noise from a neighbour The resident has explained that they are looking for the following to resolve the complaint: To address the noise To respond to the complaint Weraised your complaint on 06/02/2024 and will endeavour to respond t as soon as possible and in any event no later than 19/02/2024, being 10 working days after the day your complaint was acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that timeframe. Your stage 1 complaint is being handled by Ethel Fosu. If you have any queries, please feel free to contact the complaints co-ordinator on complaints@h4w.co.uk . If any additional factors come to light which are relevant to your complaint, please do not hesitate to contact us so that these can be considered. Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined within the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards
Mrs Mervelee Myers 16 Alma Grove London SE1 5PY Dear Mrs Myers, Re: Mediation I hope you are well. 4th July 2023 I amcontacting you in regards to the offer of mediation. This offer has been made in hope to reslove the long standing anti social behaviour matter between yourself and your neighbour. Whilst there are no guarantees that mediation will help to reslove this matter completely, it is a positive step in giving both parties an opportunity to effectively communicate their stance/issues to reach a solution to reslove the matter. Please contact customer services on 0207 501 6120 and inform them if you would like to accept or decline this offer by Monday 10th July 2023. Thank you. Yours sincerely, Housing for Wome
Mrs Mervelee Myers 16 Alma Grove London SE1 5PY Dear Mrs Myers, RE : ASB- LEGAL PROCEEDINGS 19th June 2023 I write to you as the occupier of 16 Alma Grove SE1 5PY. I wish to advise you that further complaints of Anti Social Behaviour have been made against you or members of your household. These complaints relate specifically to the:- Harassment of your neighbour- Your unacceptable conduct towards staff of H4W These complaints have been investigated and substantiated. Housing for Women has a duty to support their tenants should they be the victims of unreasonable disturbance or nuisance. In this regard, you should be aware that this case has been esclated to legal proceedings to resolve the matter. Should you wish to discuss this matter further, please contact H4W on 0207 501 6120. Yours sincerely, Housing for Wome
14-Nov-2022 14-Nov-2022 MsMervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2022000052 Myreference: 2022000052 Please ask for: A.Watson I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfW’s response. You complained to HfW about: · Lengthoftimetoreplace the broken radiator · Handlingofyour external door repairs · Lackofcommunicationregarding the tree removal · Outstanding repairs to the broken fence · Lengthoftimetoreplace the glass to the communal door · Reportsofanti-social behaviour regarding your neighbour I understand that to resolve your complaint you are seeking: · Thefencetoberepaired · Apologyregarding complaint handling · Clearcommunication regarding who is responsible for the tree removal · ForH4Wtoacceptnegligence · Apologyforamemberofstaffhanging up the phone · Complainttoberesolved amicably In investigating your complaint, I have considered the following: · Reviewedourpolicy · Spokewithourcontractors · Reviewedourcontractors’ systems · Reviewedourservice standards I spoke with our heating contractor Watret with regards to the broken radiator. They advised there were no repairs reported with regards to a broken radiator in the last six months but there have been repairs raised regarding the heating not working. A heating engineer attended on the 27th October 2022 and advised there was nofault found and gave you a demonstration on how to use the Honeywell wireless room stat. He also wrote down instructions on how to operate it. I therefore deem this part of your complaint not upheld. I reviewed our contractor, MCP’s portal to investigate the repairs reported regarding your front door. There are no reports in the past year, of a repair being raised regarding a fault to the lock on the front door. I therefore deem this part of the complaint not upheld. Oninvestigating the communication between H4W and yourself, I was unable to find evidence that demonstrated we had been clear with a decision regarding the tree removal. I can confirm that it is the resident’s responsibility to maintain the garden. This will include the removal of a tree. Wearesorry we were not clear in our communication and for the delay in responding back to you. This section of the complaint is upheld. It was reported on the 23rd February 2022 a repair to the gate and fence was required. A make safe was carried out but inline with our policy, it is the resident’s responsibility to repair/replace a fence that divides two gardens. After reviewing the photos held on the contractor’s portal that the fence in question divides two gardens. We therefore are unable to fulfil your request by repairing/replacing the fence. Onthe 22nd May 2022 it was reported to our repairs contractor, the communal door had a smashed pane of glass. A board up was completed to the broken glass on the 22/05/2022. The glass was replaced on the 18th July 2022 which is outside of our standard timescales. I therefore deem this section of the complaint upheld. I have requested an anti-social behaviour case is opened on your behalf. My colleague from the complaints department will contact you with the case reference number. I was unable to find any evidence of a complaint being logged relating to the above issues you have raised with us. Therefore, I am unable to review the complaint handling. I amsorry you had to report a staff member terminating your call when you contacted us. We take reports of poor conduct by our inhouse staff and contractors very seriously. We appreciate that you found this experience unpleasant, and we assure you that it was not representative of the services we aim to deliver. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfWComplaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf Kind regards, A.Watson Property Service Manage
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To:Ratty.Nembhard1956@gmail.com
Tue 29/10/2024 17:53
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Please see attached letter for details of your appointment on Friday 1st November with Dr Gregory.
We look forward to seeing you.
Kind regards
Maxine Sahadeo
Team Administrator
South London and Maudsley NHS Foundation Trust
Southwark CMHT MHOA | Marina House | 63-65 Denmark Hill| London | SE5 8RS
Telephone: 020 3228 2240
YES #youtube #paedophile #enablers am collecting the #evidence Date: 29th October 2024
Private & Confidential Mrs Mervalee Myers 16A-16B, Alma Grove London SE1 5PY
Dear Mrs Myers
This is to confirm that an appointment has been arranged for you as follows:
With: Dr Phil Gregory & Hawa Oweh (CPN) who is also your Community Psychiatric Nurse
Date: Friday 1st November 2024
Time: 2:30pm
Venue: Marina House, Ground Floor, 63-65 Denmark Hill, London SE5 8RS
If this appointment is not convenient, please call us on 020 3228 2240 or 020 3228 6920 to arrange an alternative date and time.
In an emergency outside our office hours, you should contact SLaM Crisis Line on 0800 731 2864 or your own GP, or your local A&E Department or call 999.
Our office opening times are Mondays to Fridays 9.00am to 5.00pm. This office is closed at weekends and Bank Holidays.
Yours sincerely,
Team Administrator
YES #youtube #paedophile #enablers am collecting the #evidence
Date: 29th October 2024
Private & Confidential
Mrs Mervalee Myers
16A-16B, Alma Grove MM Response: My address is 16 Alma Grove as stated on the “Tenancy Agreement”. It was tampered with when www.leyf.org.uk sent me invitation to “Disciplinary” after Senior HR Dilys Epton came to the HOC Nursery to stitch me up to go on “Medical Suspension“.
London
SE1 5PY
Dear Mrs Myers
This is to confirm that an appointment has been arranged for you as follows:
With: Dr Phil Gregory & Hawa Oweh (CPN) who is also your Community Psychiatric Nurse. MM Response: I asked Dr. Phil Gregory to send me your qualificcations before the appointment. I even mentioned it to you. As per usual it seems you have EAL and was not able to understand. I can maybe clarify this because you had to ask one of your colleague’s to speak to me for you. I told Dr. Gregory I will be making NOTES.
Date: Friday 1st November 2024. MM Response: I am expecting to get a copy of the Mental Health Nurse QUALIFICATIONS when I arrive as I will be bringing my FILE.
Time: 2:30pm
Venue: Marina House, Ground Floor, 63-65 Denmark Hill, London SE5 8RS
If this appointment is not convenient, please call us on 020 3228 2240 or 020 3228 6920 to arrange an alternative date and time. MM Response: I have never missed an appointment yet, lets hope I can keep the RECORD.
In an emergency outside our office hours, you should contact SLaM Crisis Line on 0800 731 2864 or your own GP, or your local A&E Department or call 999. MM Response: SLAM CRISIS Line is staff by people who are not able to COMMUNICATE when I call. What’s the point calling them? They remind me of some of LEYF staff who were unable to string 3 words together to form a sentence.
Our office opening times are Mondays to Fridays 9.00am to 5.00pm. This office is closed at weekends and Bank Holidays.
You complained to HfW about: MM Response: I am expecting the Old Complaint to the HOS to stand as I followed all due procedures, unlike H4W playing the innocent party. Reasons the call from Deborah after I came from COURT on the 14th and the email will be tendered into evidence as proof of H4W hate crimes against TENANTS including Ms H Presley who was targeted because she raised concerns. Before going further let the world know I will no longer tolerate H4W TERRORISM after coercing Ms Gilchrist to target me. I have reached out to get her the support she needs, instead I am living in FEAR of her HARMING me since she installed camera to monitor my movements so she can trigger me away from the eyes of the neighbours inside the COMMUNAL AREA. The same CA where the key I gave H4W is used to send persons to my home to harm me. This will be already in the public domain. Also MP Neil Coyle wrote to H4W about my concerns.
Excessive noise and unreasonable behaviour presented by another HfW tenant in your building MM Response: As stated above this is to be added to the old Complaints that I addressed via all the stages. Not my problems what H4W has done. I have evidence online of the Met Police handling of ASB from I posted my first video about Met Police. It is called “An Incident in Walworth Road” when I can be heard telling a person about my neighbours treatment of me. He can be heard saying don’t let her get away with it. H4W is responsible for COERCIVE CONTROL of my neighbour who needs HELP. I was contacted by a Samantha Gibbs in May 2022 via letter invitation to ASB. Anyone who knows me know how I address any concerns I have. Let H4W disclose those correspondence with Ms Gibbs. Ms Gibbs also visited my home on the 12th January 2022 bring a man who tried to ASSAULT me at my door. Ms Gibbs and Ms Gilchrist and the man were in each others company until the Police arrive to once again harass, bully and intimidate me. Now Ms Gibbs is off on Long-Terms Sick Leave. I learned reading the Witness Statement that Ms Gibbs started working with H4W in April 2022. What does that say about how H4W changed from the Social Housing that rescued me from “Domestic Violence” in 2000 to coercing my neighbour to continue the 22 years of HATE CRIMES that I catalogued in April 2019. H4W will DISCLOSE the SAR of 23 years since I signed the TENANCY AGREEMENT.
HfW wiping your data and blocking you from sending emails MM Response: I have no reason to comment. Based on Deborah calling my phone using “Private Number” and the recording available along with the email.
I understand that to resolve your complaint you are seeking:
For your report of ASB to be investigated MM Response: No, what about H4W and HOS reporting themselves to the RELEVANT AUTHORITIES? What about the Unlawful Injunction with threats of IMPRISONMENT and EVICTION and CONTEMPT of COURT? H4W contributed to the HATE CRIMES against me after Ms Gilchrist broke the glass on the 13th December 2021. The roles of the Met Police, Maudsley NHS, Southwark Council Adult Social Care, the GP Surgery, Mimi Owusu, and any individual, organisation, HMCTS, CPS, CJS will be named.
For any wiped data to be reinstated and for any block placed on your incoming emails to HfW to be removed MM Response: Maybe H4W in wiping my DATA think I was going to let them get away with what they are doing to Ms Presley and other TENANTS, some of whom have died. I tried to resolve this matter AMICABLY, but H4W was not interested, instead the Met Police take sides with them and the neighbour and this information is online. As MP Neil Coyle states to H4W I am within my rights to safeguard myself and vulnerable husband. Well it was Camilla Tominey of the Daily Express that I contributed to the “Mental Health CRUSADE who said “Tech Don’t Lie”.
In investigating your complaint, I have:
Spoken to your Neighbourhood Officer, Trina Philbert MM Response: Are you aware of the COURT CASES and the role of Trina Philbert? Ms Philbert will be reported for her HATE CRIMES when visiting my home with Candy Smith of Southwark Adult Social Care who arranged a “Mediation Meeting” with H4W in June 2022. She said she was in the job since May.
Spoken to colleagues in our IT team MM Response: Were you aware I was the MINUTE TAKER for the SCRUTINY PANEL? I am seeking Legal Advice about H4W and partners in this matter. Based on the CONTEMPT of COURT threats of IMPRISONMENT, I will be relying on my Social Media, Investments in Websites, my BOOK and RELEVANT EVIDENCE as stated by District Judge Pigram. Refer to the fact that I have 18 Facebook Pages and my YouTube Channels subscribers are increasing. Therefore, the world will be reminded about the roles of the Judiciary of England and Wales, the Criminal Justice System and the Crown Prosecution Services in the miscarriages of justice. Did Deborah who called me on the 14th not aware of MERVELEE MYERS as she stated, or did H4W coerced her to call me to TRIGGER me, like what they are doing to Ms PRESLEY?
Considered our responsibility under the principles of Safeguarding MM Response: Can I ask H4W to subscribe to my YOUTUBE for FREE LESSONS. I prepared some RESOURCES for the CUSTOMER PANEL as the MINUTE TAKER.
Excessive noise and unreasonable behaviour presented by another HfW tenant in your building
On 8th December 2023 you sent a video link to our legal representatives Devonshire’s Solicitors. The You tube video appears to be recorded from behind the front door of a residential property (which I believe to be your home) and details two voices. MM Response: Let me address the Representative of Devonshires Solicitors with the CURTSEY she deserves based on TREATMENT by H4W and Devonshires Solicitors of Ms PRESLEY. I consider Ms Presley to be DEPRESSED and I will reference my letter to www.leyf.org.uk for clarity of why I started https://fight4justiceadvocacy.business.site and I do not want Ms PRESLEY to become a SUICIDE statistics.
Devonshire’s shared with your video with the Neighbourhood Officer (Trina Philbert) on 8 December 2023 as you had not reported an incident to us, Trina wrote to you on 13 December 2023 to ask if you would like to log a noise complaint. MM Response: Let me just say I will not tolerate any more of this DISCRIMINATION based on the COURT CASES and Trina Philbert Witness Statement and referring me to the Maudsley NHS. The roles of Southwark Council Adult Social Care will be considered along with other Organisations. The 300+ pages of SAR by Southwark Council is another factor. But the 12 pages of Witness Statement will be the basis of why H4W will be exposed. H4W is aware that I was SCAMMED by Mimi Owusu of £10,000.00 from the time she meet me in April – July. H4W resorted to monitoring me inside the COMMUNAL AREA. There are photos of Ms Owusu’s friend who introduced her to me in the BUNDLES. There are photos of the MATS at my door before they were removed. Reasons for the UNLAWFUL INJUNCTION that cannot be CONTEMPT of COURT. Because I will name every District Judge from County Court at Clerkenwell and Shoreditch involves in the MISCARRIAGES of JUSTICE. I will be publishing a BOOK.
Our records show that you responded on the same day, however your response was unclear, and no further attempts were made to clarify the content of the email or establish if you wanted to log the complaint. MM Response: Since H4W want to continue INSILTING me, I will let them do so. Then the world will understand how many INDIVIDUALS I reached out to, to help me resolve the matter including the Rev Rose Hudson-Wilkin before Narin Masera sent me letter. I was trying to MEDIATE with her because I meet Ms PRESLEY online and was aware of what H4W and Devonshires Solicitors and HMCTS were doing to her.
We have now logged a report of ASB under case reference number 2024000045. To fully understand the problems you have been experiencing, your Neighbourhood Officer will need to meet with you to discuss the incidents, obtain the details of any witnesses and work with you to develop an action plan. MM Response: Since I consider H4W a THREAT to my HEALTH and SAFETY and that of my HUSBAND, and based on Trina Philbert’s “Witness Statement” I am letting H4W aware that this is not acceptable. Both Trina Philbert and Samantha Gibbs have threatened me at my home. I have CAD Numbers for the ASB of Ms Gilchrist and Samantha Gibbs. I recorded in line with GDPR and reasons that the UNLAWFUL INJUNCTION can’t be CONTEMPT of COURT. DISCLOSURE of DOCUMENTS in particular the letter dated April 2019 is part of the EVIDENCE. I was told by Ms PRESLEY how the HOS operates. Let me inform H4W that I meet Michael Gove at www.leyf.org.uk A/C in 2011 when he was at the Department for Education, now he is at Housing. I would advise H4W and Devonshires Solicitors to do the RESEARCH of why Met Police Commissioner Sir Mark Rowley wrote in my BOOK… The videos I created for “A New Met For London” will prove to the world how H4W changed from rescuing me from Domestic Violence” in 2000 to the TERROR CELL where am living in FEAR. Because my neighbour was coerced when all am doing is to SAFEGUARD everyone like I did when I averted a Grenfell Tower here. It is RELEVANT to mention Barrister Samantha Jones who Judge Freer gave a reference to be on the Grenfell Tower Inquiry Panel.
The meeting can take place on the phone or face to face. MM Response: No not an option. H4W already have the information that is part of the CONTEMPT of COURT.
I have asked your Neighbourhood Officer to contact you to arrange an appointment. MM Response: I consider Trina Philbert needs training and since she continues to DISCRIMINATE against Ms PRESLEY, this is part of my COMPLAINT. Because the HOS is party to H4W DISCRIMIATION against TENANTS.
To assist with her investigations and encourage a positive outcome, MM Response: HMCTS District Judges will be named. What is H4W definition of “Positive Outcome?”
you will be required to complete the enclosed diary sheets and work with Trina MM Response: Tina Philbert does not have the QUALIFICATIONS & EXPERIENCES to deal with this MATTER. and any other advised agencies e.g. the local authority MM Response: I have already done my DUTIES, the AUTHORITIES can contact me. If I did not get the SOLICITORS representing me I would become another VICTIM like Ms PRESLEY.
noise/environmental team or the police. MM Response: At this stage I will not tolerate the DICTATES of H4W that coerced a VULNERABLE person to pose threats to me and my VULNERABLE HUSBAND. Refer to my online Defensive Practice for all MENTIONED will be EXPOSED. The Met Police is the biggest CULPRITS as they are captured LIVE…
The diary sheets will need to be updated with any new incidences of ASB MM Response: I do not have time to be BURIED under H4W NEGLIGENCE leaving me and my HUSBAND at the hands of my neighbour, her partner and those who H4W deemed necessary to enter the COMMUNAL AREA with the key I gave them.
as soon as possible after they occur MM Response: This has been happening since 2001. Samantha Gibbs who is on Long-Term Sick Leave must ANSWER to why she coerced Ms Gilchrist. Trina Philbert will be charged for LYING and Narin Masera for paying Ms Mimi Owusu for a 12 page Witness Statement claiming I was SECTIONED under the Mental Health Act and Registered DEAF. I was caused additional STRESS by the actions of the Metropolitan Police and their failures to act when I reported Winsome Duncan and Barrister Ryan Clement verbal Threats. But turned up at my home on 30th October 2017 I write on Facebook I was feeling SUICIDAL. Reasons the CCCS District Judges with be named.
and returned to your Neighbourhood Officer (Trina Philbert), via email to customer.service@h4w.co.uk MM Response: Has the BLOCK been lifted?
Your compliant has not been upheld.
HfW wiping your data and blocking you from sending emails
The Head of IT has confirmed that at no point have we deleted data held on our tenants or blocked tenants from sending emails to the business. HfW commenced using a computerised database to log customer contact in 2013, ahead of this date all data was held on the tenancy files. MM Response: I will provide the EVIDENCE.
Your compliant has not been upheld.
HfW’s Policy for the Safegaurding and Protection of Adults at Risk
I have noted the comments you have made about how you are feeling and notification of your husbands decline in health, and have asked your Neighbourhood Officer to complete a referral to the safeguarding team. Trina will be able to speak to you about the report she has made and any other support you or your husband may need when she contacts you. MM Response: This is breaching the Equality Act 2010 Protected Characteristics.
This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. MM Response: The first COMPLAINT still stands because I did my part.
If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: MM Response: The first COMPLAINT still stands and I am advocating on behalf of TENANTS let down by the HOS.
HfW Complaints Team
Sixth Floor, Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: MM Response: My first COMPLAINT still stands and HOS is involved.
As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: MM Response: H4W is in breach of the TENANCY AGREEMENT I signed first in 2001, 2007 and 2015.
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