The Museum of Cambridge is excited to launch our new community co-curated exhibition ‘Legacies of Windrush in Cambridge’, in partnership with Dr Carol Brown-Leonardi and the African Caribbean Research Group, opening on 26th of April 2025. The first exhibition of its kind, it shines a light on the lives and experiences of the Caribbean Windrush community and those who left an indelible mark on Cambridge and the UK.
Featuring for the first time a series of oral histories from local Caribbean Elders in Cambridge, the oral histories capture special moments of family history, experiences and invaluable community stories. Stories collected in partnership with Dr Carol Brown-Leonardi share the fantastic legacy of the Windrush generation through music, food, religion, the arts and community. From pub landlords, local newsagent owners and steelpan bands, the exhibition celebrates the people at the heart of Cambridge’s community.
This project was only made possible thanks to public funding from the National Lottery through Arts Council England.
“Legacies of Windrush in Cambridge” will open on Saturday 26th April 2025, and remain on display until January 2026. Standard entry applies.
Songstreets offers an interactive journey through the streets and culture of Brixton, accessed via Aswarm XR’s mobile app – Led by the knowledge of Black Brixtonites, we journey into the heart and fire of what empowers this unique place, exploring how songs can spark pathways into the hidden stories & cultural memories embedded in our streets.
SONGSTREETS is experienced as a guided interactive walk via an app on your mobile phone. We invite you to immerse yourself in the streets and culture, encountering the characters, stories and songs that make Brixton resonate, in an intimate, moving and ultimately uplifting performance experience.
these songs sort of preserve a time that 100 yrs in the future, we may be very disconnected to. »Jessie Lloyd
Border Crossings’ ORIGINS Festival celebrates the world’s First Nations in an explosion of art, performance and debate
It began when Border Crossings ORIGINS Festival commissioned us to respond to the work of Indigenous Australian musician Jessie Lloyd, who they had commissioned to undertake a residency in Brixton, working with the local community to discover songs and stories from the 75 years that have passed since the Windrush brought the first post-war migrants to London from the Caribbean.
Jessie Lloyd applied the methodology that she evolved to work with Indigenous Elders in her MISSION SONGS project, and collaborating with Brixton-born artist Tony Cealy, she explored the commonalities of experience between Indigenous Australians and Black Britons, using music to commemorate local heritage, within global histories of racism and emerging processes of reconciliation.
Inspired by the parallels between Jessie’s grandfather Albie Geia, who was a leader in the 1957 Palm Island Strike, which, like the events in Brixton in 1981, were labelled ‘riots’ ( leading to Albie’s imprisonment), the project draws on ‘Brixton’s’ role as a site & beacon of resistance. These connections also coincided with 81 Acts movement, commemorating the 40 Anniversary of the Brixton uprisings of 1981.
Our response to Jessie’s residency is Songstreets; a site-specific, immersive experience that weaves the songs through the streets of Brixton and uncovers their extraordinary stories.
We worked closely with Brixton artist Tony Cealy as the lead narrator and a host of incredible local voices – from activists to musicians, homeless folk to sound-system experts, Caribbean elders groups to pirate radio MC’s – we walked talked and recorded a series of stories that emerged from these streets and these songs. – The result is this truly site-specific journey, accessed through our AswarmXR mobile app.
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A whole host of incredibly talented people contributed to Songstreets in many ways: some composed new songs, some offered their own renditions of songs they felt were relevant to contribute, some added choral layers to group numbers and others contributed spoken stories or thoughts and reflections that left ripples.. all left footprints that resonated in these streets and it is to them we owe this piece.
They include:
Article Bird Legs
*Audrey Eccleston
Beryl & Her dog Marley
Bionic – Sound System culture expert, whose tiny store on Atlantic Rd, represents one of the last bastions of Brixton’s Dub session sound – long may he hold his ground.
*Carlton Brodin – Also recorded: HIll & Gully ( Jamaican Folk Song) + Enjoy Yourself ( Prince Buster version)
* Mervelee Myers – Wrote the new song Brixton Market, music composed in collaboration with Jessie Lloyd: http://www.mervelee.com
* Michele
* Nadia Rahman
(* = The voices who sang: Brixton Market, Brown Girl, Rivers of Babylon, Three Little Birds, Windrush/Irex Sails away.)
Community arts practitioner:Lucy Dunkerley (Border Crossings)
Narrator : Voice actor Vivienne Rochester
Ambient Contributions & Community Sessions:
– Age Uk Cafe Vida – Windrush elders club – Brixton Library – Brixton Dominoes Club – Advocacy Academy
Studio recording sessions @ Raw Materials (Brixton):
Engineers: Simon Hendry & Thor McB
Studio Assistant: Laik Burnie-Etienne
Border Crossings >> Producers
BORDER CROSSINGS’ ORIGINS FESTIVAL CELEBRATES THE WORLD’S FIRST NATIONS IN AN EXPLOSION OF ART, PERFORMANCE AND DEBATE. ORIGINS creates a unique opportunity to engage with Indigenous artists and activists at the cutting edge of cultural resistance, environmentalism and spiritual tradition. Working with some of the most significant cultural institutions in London, ORIGINS brings the world’s Indigenous artists and cultures to the heart of the capital.
Border Crossings came to us back in 2020, as part of the 81Acts movement (commemorating the 40th anniversary of the Brixton Uprisings of 1981) and the UK/Australia season 21/22, with the question how could we use our unique skill – for connecting people, place and technology into interactive public art works- to respond and compose to Jessies Lloyds research within Brixton’s community. – We then promptly entered the Covid era.. We’re really delighted to say we’ve since built a really good collaborative working relationship, together making sure the seeds of Jessie Lloyd’s residency in Brixton have grown and blossomed into something we’re really proud of: Songstreets – An art project that is both rooted in the Black and Caribbean community of Brixton and that has tendrils that reach deep down under responding to Jessies perspective too.
Jessie Lloyd >> Musician
Jessie Lloyd is an award-winning Indigenous Australian singer, social historian and cultural practitioner of Indigenous song, who revives the music of Indigenous Elders in Australia. As with Jessie’s MISSION SONGS PROJECT, in Brixton she embarked on a musical journey with the local community, to research and reveal the forgotten stories and unexplored corners of recent history. Her process ranged from collaborating with the community to compose new songs, to recording existing songs that the community felt served to trigger and carry stories, to writing her own inspired by these encounters.
Tony Cealy >> Artist & Lead Narrator
Arts Practitioner and Trainer for Drama and Theatre. Producer of Programmes, Workshops and Theatre Projects. Born in Brixton, a child of the Windrush, Tony is one of those people you cant walk 20 yards down the road with, without bumping into someone he knows, whose smile and greeting leads to conversation. – He was a key person opening the doors for Jessie into this community. Walking and talking with Tony, recording the stories that emerge from these streets and the characters we encountered on our various journey’s provided the pot of sauces to cook up this piece and fed the threads to weave these songs around these streets. As Practitioner, Tony uses drama and theatre to encourage self-awareness and to assist individuals in exploring the idea of change and the impact that it may have on their lives. His projects and programmes vary from more recreational, usually drama-based activities leading to theatre or digital multimedia productions, to institutional change, to founding and running groups that are empowered to make this happen. https://tonycealy.com/
Leon Barker >> Creative Technologist
Leon is a Creative Technologist whose joined forces with us to build the platform Aswarm XR.
Also a former resident of Brixton, just off the Railton Rd, this journey and Black experience has a personal resonance for him.
Leon’s breadth of experience developing innovative projects across AR, VR and Mixed Reality as well as Interactive technology via his company Gesture Ltd, made him a natural collaborative partner .
Drawing on over 20 yrs of experience in both the corporate and Arts sector, Gesture offers an end-to-end design & development service.
Experienced in conducting R&D for organisations such as American Express, The Medicines and Healthcare Products Regulatory Agency (MHRA), Honeywell, Hitachi, UBS, EE and Tideway. Gesture has also produced interactive content for London Fashion Week, the Venice Biennale and the Science Museum.
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A Guided Immersive & Interactive Audio-Walk Around Brixton.
• Its Free and easy to use
• A gentle stroll of 45mins -1hr, with seated breaks (2km).
• Journey can be paused & reaccessed at any point
• Compatible with i-Phone 9 or Android OS 10 and above.
• Designed for headphones.
HOW TO ACCESS SONGSTREETS
Step 1:DOWNLOAD The ASWARM XR App.
Ideally Download Before You Go – via Faster Broadband
Note: The App may take 1-5 mins to download & open.
Step 2: GO TO START by the 2 Big Trees just 30 yards to the right, on exiting Brixton Tube Station.
Mervelee,Join us in calling on Wes Streeting to deliver the turning point for cancer we need.
Right now, the government are in the process of defining their approach to cancer for the next decade.
We’re calling for an ambitious, well-funded National Cancer Plan that can deliver the long-term changes needed for people affected by cancer. Will you join us?
Anyone with cancer should be able to receive a timely diagnosis and be able to access the best treatment possible, quickly.
But this isn’t the reality for many.
Key targets for starting cancer treatment have been routinely missed for the past decade, meaning too many cancer patients face unacceptable delays to access vital cancer care in England.
The challenge affecting cancer requires bold action.
The National Cancer Plan is a once in a decade opportunity to transform cancer survival in England.
The government committing to the development of a plan is a huge win.
During the general election one of our key calls was a long-term plan for cancer. We wouldn’t have gotten here without your campaigning.
We can’t stop now, cancer needs to stay at the top of the political agenda, to ensure the government follows through on creating a plan that makes England a “world leader in saving lives”. Add your name
Thank you for your continued support, Sam & the Cancer Research UK Campaigns team
Together we are beating cancer
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Thank you on behalf of young people everywhere 💜 Hi MERVELEE! A huge thank you for your kind £26.70 donation 🥰 Your gift means so much to us. You’re standing shoulder to shoulder with care-experienced young people throughout the country. Together, we’re that bit more powerful and able to drive the change that young people want to see in and around the care system. If you would like to learn more about the impact of your gift, please get in touch at any time. Thanks again, – Will and the Become team 💜 P.S Want to view your past donations, redownload your receipts, or manage and update a regular payment you make to us? Your personalised donor portal will let you do it all with no logins and no faff. Just click the “manage my donation” button below to access your records. Like us on FacebookFollow us on InstagramFollow us on X (Twitter)Follow us on LinkedIn Download receipt Manage my donation Contact us with any questions Become is the trading name of Become Charity, a registered charity (No. 1010518) and a company limited by guarantee (No. 2700693), registered in London. VAT Reg No. 577-8530-91.
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Thank you for contacting the Resident Panel team. We aim to respond to all queries to this mailbox within 10 working days. Please note, this inbox is only for queries about the Resident Panel. We are unable to provide updates on individual cases or complaints. If you would like to bring a complaint about your landlord to the Housing Ombudsman Service or get an update on an existing case, you can send an email to info@housing-ombudsman.org.uk and a member of the Dispute Support team will be able to assist you. Thank you for your understanding. The Resident Panel team
A report about noise is made to your landlord when noise disturbs or interferes with the enjoyment of your home.
You should make your landlord aware of noise that is disturbing you in your home and how it is affecting you. For example, if the noise is disturbing your sleep or having an impact on your health. Noise can affect people’s quality of life, cause physical and emotional stress, and affect performance at work or school.
There are different types of noise that can affect you in your home.
Household noise
Household noise happens every day. However, sometimes it can become an issue that affects neighbours. This includes:
shouting or arguing
noise from dogs or other pets
noise from children
excessive TV volume
noise from appliances
sound transference and movement from the property above/below or next door
loud music
Environmental noise
Not all noise that affects you in your home is caused by neighbours. A noise is considered a statutory nuisance under the Environmental Protection Act 1990 if it:
unreasonably and substantially interfere with the use or enjoyment of a home or other premises
injures health or is likely to injure health
Statutory nuisance could include noise from vehicles or nearby businesses or building works.
Local councils will investigate a complaint of statutory nuisance produced at any time of day or night.
Councils can also issue warning notices in response to complaints about noise above permitted levels from 11pm to 7am, even if that noise does not meet the threshold to be considered a statutory nuisance.
Noise that is made intentionally to disturb, alarm, or harass others is antisocial behaviour. This includes:
parties or loud car music
noise in communal spaces or open areas
loud noise at unsociable hours
If you are experiencing antisocial behaviour, you should report it to your landlord, and in some cases, the police. It is helpful to record times and dates of disturbances so that you can let your landlord know how often the problem is happening.
Work with your landlord to provide as much information as you can for it to investigate the issues. This might include providing a diary of when the noise happens and how long for.
Let the landlord know how the noise is affecting you at home – for example, if you cannot use a bedroom to sleep or concentrate if you work from home.
If you think the landlord is not taking the right action in response to reports you have made to it, you can make a complaint via its complaint process.
How your landlord should respond to reports of noise
Your landlord should take any practical measures to help reduce the notice and tell you the actions it will take to deal with the noise.
When your landlord investigates it must carefully decide whether the noise is household noise or caused intentionally. The landlord might apply its antisocial behaviour policy, or work with other agencies, for example the local council.
If noise recording equipment is provided to measure the level of noise in your home the landlord should explain how to use it. Use of recording equipment is not always right for the type of noise that is being reported. For example, some low-level noise might not be captured.
Where there is noise transference between properties, an inspection should consider the sound insulation between properties or laying carpet if there are bare floorboards. In some cases, people may not be aware they are making a noise. The landlord may decide to speak to your neighbour to find a resolution.
All reports of noise should be treated seriously and where possible, landlord staff should visit your home to listen to the noise in person.
The landlord must consider the impact the issues are having on you – regardless of whether it is considered ‘every day’ or low-level noise.
All reports of noise made to your landlord should be recorded and logged. This will help to consider the ongoing impact it could have over time and ensure reports are not closed without resolution.
If there is going to be a delay in addressing your noise report and the timescales provided are not met, the landlord should explain this at the earliest available opportunity and provide revised timescales.
Making a complaint about noise affecting you in your home
If you are unhappy with the way your landlord has responded to report of noise you have made to it, you can make a complaint. This should be made via the landlord’s dedicated complaints process.
You should clearly set out to your landlord why you are unhappy with the way it has responded to the reports of noise you have made to it and what you think it should do to put things right.
If the matter is not resolved after both stages of your landlord’s complaint process, you can refer the complaint to us. We can only consider a complaint if your landlord is a member of the Housing Ombudsman Scheme. This also applies to shared owners and leaseholders.
If the case is accepted for investigation, we will consider whether the landlord followed the correct policies and procedures and acted fairly and appropriately responding to reports of noise.
Our online webform which will check if your landlord is a member of the Scheme and ask you for more information about your complaint to see if we can help.
Our Spotlight report on noise complaints sheds light on the impact of noise on residents’ wellbeing and quality of life. We have produced a host of learning resources from the findings of this report and our casework. This includes case studies and practical recommendations for landlords to take steps to help residents that are living with noise.
This page is for residents who are thinking about bringing a complaint to the Housing Ombudsman so you can check whether a complaint can be considered.
This page is for residents who need to report an issue to their landlord. This could be any problem, such as a repair, antisocial behaviour or a query about a charge.
Please note, this form is to collect feedback to improve the website.Comments will not get a response from the Housing Ombudsman Service.If you need advice, please contact us.
April update MM Response: Richard Blakeway will be accountable for the continuing HATE CRIMES am experiencing at 16 Alma Grove Bermondsey London SE1 5PY from 2000- Hello and welcome to your Resident Panel update. We have plenty of upcoming meetings and activities for the panel to take part in over the next few months. MM Response: How about HOS address Ms H Presley and MM discrimination by H4W that is pushing US over the edge to commit SUICIDE. Please make sure to check over on the Resident Panel hub and look out for these mailings. MM Response: DJ Sara Elizabeth Beecham failed to send the ORDER of 20th March 2025. As we approach one year since your appointment to the Housing Ombudsman Resident Panel, we would like to ask you to complete a short 3 question survey on your experience so far. MM Response: Looking forward to that. You can also tell us what you would like to see over the next 12 months. MM Response: Some of those responsible for Ms H Presley and MM situation JAILED and CHARGED. Alternatively, you can rate your experience via the quick poll at the bottom of this mailing.Tell us how you found year one Virtual Meet the Ombudsman Register now to join the Ombudsman and team at this virtual meeting on 15 May at 5pm-6pm. MM Response: Dr Phil Gregory showed up at my home, the TERRORCELL on the 21 November 2024 with his Black Nurse, telling me to switch my recording off. We will be answering questions submitted by panel members about the service and what we do. MM Response: Like being party to H4W TERRORISM, I suppose. Register now Ask a questionTo send a question to the Ombudsman, please use the Ask the Ombudsman function on the Resident Panel hub via the link below. MM Response: This will be added to my BOOK about the state of H4W property at Alma Grove. We will only answer questions about the service and our role; we cannot answer case specific queries. MM Response: Your role to push tenants over the edge to commit SUICIDE. Ask the Ombudsman You can catch up on recordings of earlier meetings and questions already answered on the hub via the link below. MM Response: Please subscribe to MM platforms. Alternatively, you can email your question to residentpanel@housing-ombudsman.org.ukWatch recordings on the hub New resident information pages. MM Response: Like getting solicitors to contact me about the CLAIMS I submitted. We are always working to improve our website to share how we can help with complaints about different topics. MM Response: Start by addressing HOS failures causing a young man to be concerned about his MOTHER ending her life. This month we have published 2 new information pages on our website. Please feel free to use the feedback tool on our website to let us know if you find the pages helpful. MM Response: Was this about HOS Maladministration? Noise complaints Information about how the Ombudsman can help with complaints about noise that are affecting you in your home. MM Response: HOS will be charged for MM and Ms H Presley’s ordeals by HMCTS and the Met Police and NHS. Read on websiteRent and service charges Information on how the Ombudsman can help with complaints about rents and charges. MM Response: Am in front with my rent. I was threatened with EVICTION when Barclays closing my account caused me to be in arrears. After that I was refused access to the Customer Portal. Now am given access my DATA wiped. Falls under why the HOS TRAFFICKERS of ASIAN had to be pulled up by HOS. Read on website Meet BSI to hear about its new guidance on managing residential buildings Join us and the British Standards Institution (BSI) on 18 June at 5pm-6pm to find out about their new guide for people that manage residential buildings. The guidance has been written to help understand legislative competency requirements and standards. MM Response: Like DJ Beecham who needed the Equality Act Assessor to help groom Tristan Salter of Five Paper Chambers to take BREAD out of Mr Mold mouth? Visit the BSI website The meeting will focus on key points applicable to residents and those responsible for building safety. MM Response: Am living in a DEATH TRAP after I averted a Grenfell at ALMA GROVE. Barrister Samantha Jones was given a reference by Judge Freer to be on the Grenfell Tower Inquiry Panel. We will share more information and an agenda ahead of this meeting. Register for the meeting A safe space to share your views. We have set out expectations for panel members and when we may apply our policy on unreasonable behaviour. MM Response: Richard Blakeway will be charged for GROSS PROFESSIONAL MISCONDUCT like HHJ Dight Richard Buckland reprimanded. Acceptable use guide Resident Panel hub A place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports. MM Response: Reasons MM compiling OFFENDERS REGISTER and ROGUES GALLERY. Resident Panel hub Changed your mind? If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system. MM Response: You wish? About the Housing Ombudsman Service We are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents). MM Response: No you are not. Our vision is to improve residents’ lives and landlords’ services through housing complaints. MM Response: My http://www.myvision.org.uk was stolen in 2022 by Guy Lawful and Mark Upton. Residents | Landlords | Contact usConnect with us on LinkedInMM Response: I joined in 2012 after http://www.leyf.org.uk CEO June O’Sullivan invited employees to contribute to her BLOG. Suffice it to say I have had 3 accounts stolen, the first with 69 publications. Turns out LEYF is a PAEDOPHILE ring of Richard Harty MIC. You have received this email because you are a member of the Housing Ombudsman Resident Panel. MM Response: Just to alert the PUBLIC am getting emails from PERVERTS and I believe Devonshires Solicitors LLP is responsible. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe
This email was sent to ratty.nembhard1956@gmail.com using govDelivery Communications Cloud on behalf of: Housing Ombudsman Service · Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent – Mervelee Myers Name DJs Swan Greenidge Sterlini Hayes Pigram Bastin Bell Naidoo Beecham HHJs Richard Roberts Marquand On Offenders Register Rogues Gallery Ms H Presley And I Will Publish A Book From Social Media To Expose Miscarriages Of Justice Those Put Children Young People At Risk Nye Bevan No Society Can Legitimately Call Itself Civilised If A Sick Person Is Denied Medical Aid We Must Examine Zaiba Qureshi June O’Sullivan Changing Behaviour Power Get To Their Head I Am A Victim Of H4W Coercive Control Of Debbie Gilchrist Samantha Gibbs Trina Philbert Employed To Do Dirty Work Stirring Up Trouble Between Neighbours Use To Live In Harmony
10 April 2025
Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rentPrint
The Housing Ombudsman ordered an independent review of Housing for Women’s rent recovery practice following a significant failing in its approach to rent arrears and account management. Improvements made by the landlord include its record keeping, complaint handling and staff training.
The landlord incorrectly told a resident they owed over £10,000 in missed rent payments.
It changed the amount to £2,000 following a challenge from the resident and said it would be taking legal action.
Two days after Christmas, the resident received a notice seeking possession, a legal notice from the court to be evicted from their home. The resident came to the Ombudsman for help when the landlord did not respond to a complaint made to it.
The resident described the landlord’s actions as leaving them “struggling to cope.” The landlord ignored evidence to show the resident had in fact made the missing payments and requests to access their online rent portal. Instead, it continued to take legal action which further affected the resident’s mental health.
The Ombudsman can order a landlord to review its practices where it believes other residents may be affected by a failing in its service provision or process.
We also used our powers to investigate a complaint without a final response, after attempts to engage with the landlord were ignored and the landlord did not comply with a notice of complaint handling failure.
Since the review, the landlord has put in place new processes, safeguards, and staff training to improve the way it manages arrears and complaint handling. The landlord has now revised its complaints procedure to comply with the Complaint Handling Code and adopt a more empathetic approach.
The Ombudsman’s Spotlight report on attitudes, rights and respect cited the tone of communication with residents as a major factor that can affect the service the resident receives. Throughout contact with the resident, the landlord’s tone was dismissive and unsympathetic of the resident’s lived experiences. Nor was there evidence that the landlord offered support or reassurance and ignored requests to supply information.
The landlord said multiple failings were down to a single staff member that was being performance managed at this time, eventually leading to dismissal. The landlord also set out that lack of senior management oversight and understanding by finance teams of the rent process played a part in its service failure.
Richard Blakeway, Housing Ombudsman, said: “Throughout this case the landlord took an adversarial and heavy-handed stance towards the resident, despite her regularly expressing the impact of legal threats were having on her well-being.
“There can be an inherent imbalance of power between resident and landlord, and this case exemplifies it, very nearly leading to a family being unfairly evicted.
“Landlords have to do their job and residents have obligations to fulfil too, but the landlord’s handing was fundamentally flawed, and the complaint is littered with missed opportunities to reflect with a dismissive attitude, including of the Ombudsman, from the outset.
“Even were its actions right, landlords should consider how to adopt the right tone given the life-changing impact that eviction could have.
“I know many landlords would take an empathetic, person-centred approach, and others should learn from this experience. I also welcome the extensive changes the landlord has made to its record keeping and practice against the Complaint Handling Code following this review.
“As rent charges are made for the new financial year, this case shows the importance of regular reviews of rent arrears management. It also highlights the need for landlord staff to put themselves in the place of a resident, show empathy and provide support when working with a resident in arrears, or at risk of losing their home. This has never been more important given the current cost of living challenges and demand for affordable housing.
“We hope landlords can take learning from this to assess if their current procedures provide the right support to its residents and have adapted to financial pressures affecting the sector.”
In all cases where the Ombudsman issues a wider order, it provides the landlord an opportunity to share a learning statement.
Housing for Women learning statement
Following a severe maladministration order related to our failure to manage a tenants rent account and respond to the resident’s subsequent complaint. An internal review was completed, and the following issues were identified:
we did not take int account the resident’s vulnerability
there was no senior management oversight of the case
we repeatedly failed to the resident’s complaints
To ensure that this doesn’t happen in the future we have put in placed the following policies, procedures, and processes.
developed and implemented a new complaints policy and procedure that meets the Ombudsman’s Complaint Handling Code
developed and implemented a new compensation policy that gives staff clear guidance on when compensation should be offered
introduced new response templates for compliant responses, ensuring that staff have clear guidance on how a compliant should be responded to
ensured all staff have received training on the complaints policies and processes
introduced reporting and monitoring of all complaints ensuring that there is senior management and Board oversight of complaints, and these are being responded to within the Ombudsman’s published timescales
updated our rent arrears procedure to ensure it covers vulnerable residents and implemented additional steps within the procedure when managing arrears where we know the resident has a vulnerability – our procedure has also been updated to ensure that the Head of Housing & Customer Service must approve the serving of a Notice of Seeking Possession before it is served
our Head of Housing & Customer Service and Head of Finance meet on a quarterly basis to ensure that rent payments have been posted to the correct account
We are confident that the lessons learnt from this case have made our policies and processes more robust and ensured we have introduced effective monitoring of complaints and arrears management, ensuring that our approach to complaint handling and arrears management is robust and puts the customer first.
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Please note, this form is to collect feedback to improve the website.Comments will not get a response from the Housing Ombudsman Service.If you need advice, please contact us.
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
24 April 2025
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’Print
The Housing Ombudsman has released its monthly ‘learning from severe maladministration’ report, focusing on communications. The report forms part of its series relating to Awaab’s Law, helping landlords prepare for the new legislation in October.
The report identifies 4 key ingredients for effective communication which were absent in the cases examined:
timely
transparent
tailored
tone
Poor communication compounded what were already serious failings in responding to complaints about damp and mould. In one case, a landlord failed to act despite over 10 contacts from a resident and then prolonged the complaints process by 19 months. In another case, a resident for whom English is not her first language was left in damp and mould for 4 years with ongoing issues due to the language barrier, including the landlord not taking into account her health needs.
In a third case a resident struggled to get the landlord to respond to her complaints, with the landlord’s communication lacking empathy and internally referring to “this person” and bemoaning the number of requests for action.
The communication failings were present in both the service areas as well as complaints handling, and include poor internal communication and engagement with contractors and managing agents.
While the four Ts of good communication are lessons drawn from cases relating to damp and mould because of the proximity of Awaab’s Law, they could apply to all complaint categories.
Communications can often be a test of culture for an organisation, and this report from the Ombudsman comes a few months after a report from the G15 group of landlords found that residents reported the most common source of stigma was interactions with landlords, cited by 43% of respondents.
Richard Blakeway, Housing Ombudsman, said: “I have witnessed the raw emotions of residents who have experienced poor communication. Poor communication is the most common concern I have heard expressed by residents at public events.
“What can appear to be technical failings make residents feel unheard, dismissed and stigmatised.
“Communication reflects the landlord’s culture and values. We know some landlords communicate well and most people working in social housing are committed and compassionate, but we also know communication failings can create a perception of the landlord being uncaring. Getting communication right will avoid inadvertently stigmatising residents and rebuild trust.
“With Awaab’s Law 6 months away, confident communication will be essential. Central to effective communication under Awaab’s Law is the anticipated written statement. This is an additional step compared to what many landlords presently do. We’re yet to see the final specifics, but last year’s consultation outlined a minimum standard and the 6 specifics proposed by the government were sensible.
“But landlords also need to think about their communication either side of the written statement.
“At its heart, poor communications during the complaints process can compound failings by a service area. Instead of providing an opportunity to regain the confidence of the resident that the landlord is listening and what it is doing to put things right, it can further undermine trust between resident and landlord.
“Given most residents will remain with the landlord, that is unsustainable, which is why I would urge complaints teams and the Member Responsible for Complaints to focus on what we see as the four Ts of good communication by their organisation.”
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Please note, this form is to collect feedback to improve the website.Comments will not get a response from the Housing Ombudsman Service.If you need advice, please contact us.
Re: New Statutory Declaration 19-03-2025 Yahoo / Sent
Theresa White
From: theresawhite2000@yahoo.com To: ratty.nembhard1956@gmail.com, Anthony Badaloo
Mon, 24 Mar at 11:30
I acknowledge receipt of this email and our subsequent conversation this morning Mervelee.
Please be advised that I have not been well and have been recovering after the funeral and 2 court appearances on your behalf last week.
I will revert in due course to Anthony about our conversation prior to the hearings on Thursday and also representing you as a McKenzie friend for the second hearing.
I found the second judge sympathetic and reasonable the first Judge was rather hostile to all of us.
May I have your permission to approach Southwark Council and escalate a Needs Assessment urgently on your behalf given what you have communicated to me verbally on Thursday and also after both court hearings and your distressed state today.
Please respond in the affirmative in writing and furnish me with your historic GP details name, Practice and telephone number and also please remind me of your housing provider for the time being.
I sympathasise at the lack of support inthe community. Unfortunately there are not enough good people doing volunteering and support in the collective community.
Please think about attending church and asking for help and outreach to Jamaican outreach in Southwark.
I will make an urgent referral today to Southwark Council on your behalf and will include you in my email routing.
ok i will undertake this now
Hi Mervelee we spoke yesterday and I spent a couple of hours drafting the letter and undertaking research for you having spoken to you and obtained your consent to make a safeguarding referral on your behalf. I can appreciate that this is very difficult for you. I have received the long email yesterday asking me about the legal document and responded that Anthony is helping you with that and has been for 2 years. I also undertook further research on your behalf in Southwark and sent it to you. i am sorry to learn that you are so overwhelmed but it will be normal for anyone in your circumstances. please consider going in person and requesting help, a support worker from Southwark Council will be assigned to you and the Mayor and 2 other Councillors were emailed yesterday. i would encourage you to find a church near you and do your best to try to help yourself as much as you can. i have spent at least another hour today drafting an email to Anthony updating him following the court hearing and responding to you. I can appreciate it is very difficult for you but although I have sympathy and compassion for you I cannot give you much more of my time and attention . I am also helping somebody else in another Borough and need to return to supporting them. Its difficult but you are a person of faith Mervelee and 4 people came to help you on Thursday. i dont know what support you are gettign via your youtbue channel and the freedom movement please think about engaging with them directly also and start expanding your network dear. i will try to call you again but need to prioritise somebody else who is equally overwhelmed with no family in the UK
65 Yahoo / Sent
Theresa White
From: theresawhite2000@yahoo.com To: naima.ali@southwark.gov.uk Cc: evelyn.akoto@southwark.gov.uk , sam.dalton@southwark.gov.uk
Fri, 4 Apr at 14:50
I would appreciate a response to this e mail and am today intending to speak to this vulnerable tenant.
This is a specific request under Equality legislation to ensure that all correspondence is sent to me by email and hard copy post and to ensure the information LOWER GROUND FLAT is included in the full address.
24th March 2025 sent by email only to naima.ali@southwark.gov.uk and copied to Mrs Mervelee Myers and copied to evelyn.akoto@southwark.gov.uk and
My ref: TMW032/2025
Councillor Naima Ali
The Honourable Mayor of Southwark Council
C/o Members Room
160 Tooley Street
London SE1 2QH
Dear Madam
Re Mrs Mervelee Myers of Southwark Housing for Women: 16 Alma Grove Bermondsey SE1 5PY
Please be advised that I met the above cited individual last week when I attended at Court with her for an eviction hearing at Clerkenwell and Shoreditch County Court on 20th March 2025 brought by Southwark Housing for Women, followed by a committal process.
In the second case of a committal hearing the Judge awarded a two year suspended custodial sentence of Mrs Mervelee Myers.
Please be advised that as an advocate in the community with significant experience of representing vulnerable individuals and communities I have experience representing the vulnerable who find themselves, homeless, dispossessed, not in receipt of benefits and advocating on their behalf mostly to a raft of disparate Councils as well as representations to the DWP for benefits / reinstatement of benefits and representations for access to health services and referrals.
Please be advised that I have volunteered for decades and also volunteer directly with refugees and indirectly (via Haringey Council historically) and am also recognised as a Family Mosaic Community Champion. I have also volunteered for Victim Support to give emotional and practical support for victims and witnesses of crime.
Please be advised that I met Mrs Myers and took a brief history from her last Thursday 20th March 2025 where she advised that she has no current GP and is unable to elicit the NHS for assistance, despite significant health problems, including but not limited to blood pressure problems, Parkinson’s and anxiety and panic attacks.
She also advised me that she has suffered discrimination and harassment and multiple safeguarding failings whilst resident at the above property.
Having decades of experience as a volunteer I am concerned for the well-being of Mrs Myers who I believe is suffering from historic and recent trauma and may suffer from cognitive impairment and is very overwhelmed. Mrs Myers advises me that she does not have a support worker If you could kindly expedite the relevant referral urgently to Adult Social Services I would be obliged wherein Mrs Myers may be able to expand on her challenges and limited circumstances.
I would be most obliged if you would be kindly enough to arrange a Needs Assessment urgently for this vulnerable individual at your earliest convenience and involve the appropriate Councillors for support including but not limited to Councillor Evelyn Akoto, Cabinet Member for Health and Well being and also Councillor Sam Dalton, Deputy Cabinet Member for Supported Housing.
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Yours faithfully
Councillor Naima Ali:
Bus. phone: 020 7525 3522
Email: naima.ali@southwark.gov.uk
Councillor Akoto
Bus. phone: 020 7525 0237
Email: evelyn.akoto@southwark.gov.uk
Mobile: 07985116252
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Yours faithfully
Councillor Naima Ali:
Bus. phone: 020 7525 3522
Email: naima.ali@southwark.gov.uk
Councillor Akoto
Bus. phone: 020 7525 0237
Email: evelyn.akoto@southwark.gov.uk
Mobile: 07985116252
Please be advised that you may reach Mrs Myers directly by telephone on 07950 618 083
I would be obliged for your urgent response and arranging the Needs Assessment and relevant signposting for support in the community also.
Yours faithfully
Councillor Naima Ali:
Bus. phone: 020 7525 3522
Email: naima.ali@southwark.gov.uk
Councillor Akoto
Bus. phone: 020 7525 0237
Email: evelyn.akoto@southwark.gov.uk
hanks Theresa. Just seeing this I am still overwhelmed and my WhatsApp was full
Thank you to all members that joined us this month to hear about the findings of the Ombudsman’s Annual Complaints Review.Tell us what you thought We’d love to hear your feedback about the meeting and if you found it useful hearing about the findings in the report. Tell us how you found itPoll results from January meetingsChecking your landlord’s performance dataAt the meeting, we asked how many of you had searched our website for your own landlord’s performance data. Over the 2 meetings, 53% of attending panel members said they had, or knew how to.You can check your landlord’s performance on our website. We publish an annual report for every landlord with 5 or more findings. Search for landlord performance dataHow can I catch up?If you missed it you can catch up on the recording and read the presentation slides on the Resident Panel hub. Catch up on the Resident Panel hubRegister now – How to complain to your landlord sessionsWant to know more about how to complain to your landlord?The Ombudsman’s Centre for Learning is running 2 sessions exclusively for the Resident Panel on how to complain to your landlord about an issue in your home. What to expect The session will cover a range of frequently asked questions from residents, including: what to expect when you complain to your landlord what to do if your landlord does not respond to a complaint the difference between a complaint and a service request information to include when making a complaint who can bring a complaint to the Housing Ombudsman You can register for one of the sessions below. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions. Wednesday 5 March 20255pm – 6:15pmRegister now for 5 MarchTuesday 11 March 202512pm – 1:15pmRegister now for 11 MarchA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residents’ lives and landlords’ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe
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This email was sent to ratty.nembhard1956@gmail.com using govDelivery Communications Cloud on behalf of: Housing Ombudsman Service · 81 Aldwych, London, Greater London, WC2B 4HN
Consultation on our Business Plan 2025-26 and Corporate Strategy 2025-30The Housing Ombudsman’s vision is healthier homes, fairer services, and trusting relationships. In November, we met with the Resident Panel to pre-consult on our Corporate Strategy 2025-30. Through meeting polls and a post meeting survey, 80% of you said this new vision is reflective of our developing role in the sector. Consultation on our Business Plan 2025-26 and 5-year Corporate Plan is now open. We encourage you to take part to provide feedback on how we are going to deliver an effective and efficient service, now and into the future. We would also ask that you tell your community, your landlord, and any agencies you work with about this opportunity to have their say the work we are doing to help improve landlord services and make the housing sector thrive. The consultation will run until 31 March 2025. The Corporate Strategy proposes 4 strategic objectives: provide an excellent, person-centred service – this was ranked most important by the Resident Panel drive positive local complaints handling cultures support better services through insights, data, and intelligence extend powers and engage with partners to support closing gaps in redress By the end of this year, we are forecast to handle 43,000 complaints from residents about their landlords. The strategy also sets out our plan to transform our processes and systems and develop our people to respond to an increase in demand following another record year of complaints in 2023-24. Tell us your viewsBuilding Safety Regulator is recruiting panel members to help shape building safetyDo you live in a high-rise building in England? Do you want a say in how your building is kept safe? The Health and Safety Executive’s Building Safety Regulator (BSR) is looking for new members to join its Resident Panel, a group that provides advice and guidance on the future of building safety regulations. The panel ensures that residents real-life experiences directly inform how the Regulator operates. By sharing your views, you can help shape policies, procedures, guidance, and communications – making a meaningful difference in the safety of high-rise buildings. Who they are looking for BSR are inviting residents of high-rise buildings across England to apply. The panel aims to represent a broad mix of residents from different housing types, including social housing tenants, private renters, and leasehold owners. They are particularly keen to hear from: residents under 30 years old people with disabilities people living in private rented accommodation The panel will consist of 20 to 25 members, including residents and representatives from relevant organisations. BSR are looking for residents who are engaged, willing to share their experiences, and open to discussions that respect differing perspectives. Please note that the BSR panel is not part of the Housing Ombudsman Resident Panel, and we are not involved in the outcome of an application. Find out more and apply on BSR websiteA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residents’ lives and landlords’ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe
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This email was sent to ratty.nembhard1956@gmail.com using govDelivery Communications Cloud on behalf of: Housing Ombudsman Service · Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Consultation is open on our Business Plan 2025-26 and 5-year Corporate Strategy and we want to hear from you about our plans to deliver an efficient and effective Ombudsman.
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationshipsPrint
The Housing Ombudsman is seeking views and feedback from residents, landlords, advocacy agencies, representative groups, MPs and councillors on its Business Plan 2025-26 and Corporate Strategy for the next 5 years.
The consultation runs from Thursday 6 March to Monday 31 March and provides an opportunity to shape the work of the Ombudsman to support a thriving housing sector.
The demand for the Ombudsman’s service has more than doubled in the last 2 years and its statutory role has also expanded.
The Ombudsman’s Corporate Strategy proposes 4 objectives:
provide an excellent, person-centred service
drive positive local complaints handling cultures
support better services through insights, data, and intelligence
extend powers and engage with partners to support closing gaps in redress
These objectives focus on:
improving the customer journey through its own service by reducing the time it takes to investigate each complaint, with most cases to investigated within 6 months by the end of the strategy period
fair treatment of resident complaints across England and focus on leadership and governance, particularly the role of the Member Responsible for Complaints, in supporting positive complaint handling cultures
enabling open source of our casework data and sharing learning from complaints with the sector to improve services and prevent complaints needing Ombudsman intervention – this will build on the Centre for Learning, which now has over 12,000 users
The strategy also sets out its plan to transform systems, processes, and how it will develop its people to deliver an effective and efficient service, now and into the future.
Making impact in these areas is crucial as the Ombudsman is forecast to handle 43,000 this year, with demand increasing following another record year of complaints in 2023-24, including:
40,876 enquiries and complaints, of which 8,176 were accepted for investigation – a 60% increase compared to the same period last year
5,465 determinations issued – an increase of 107% from the previous year
a 58% reduction in cases that have been with the service for over 12 months
21,740 remedies made to put things right for residents, including £4.9m of financial compensation – a £1.3 million pound increase from the year before
85% of cases investigated found failings by a landlord
resident satisfaction targets were met throughout the year
The Ombudsman is not proposing to increase the fee it charges members in 2025-26.
Richard Blakeway, Housing Ombudsman, said: “We want to see the housing sector thrive during these challenging and changing times, to grasp new opportunities, and to champion healthier homes and fairer services.
“The strategy looks to reimagine our relationship with residents, creating simpler and easier access to housing redress. Doing so in a way that is person-centred, with faster decisions – offering a genuine alternative to legal action. This builds on our work to meet to the unprecedented volumes of casework we have seen.
“And we look to do the same for landlords, where we will continue to provide accountability, redress and transparency. We want to do more to strengthen local resolution, build trust, and move from transactional engagement, based on individual complaints, to strategic support through our Centre for Learning.
“I want residents know their rights and be treated fairly and respectfully, whether their complaint comes to us or not, helping to make relationships between residents and landlords stronger and more trusting.
“Finally, it deepens our relationship with the wider regulatory system, given the unique and independent perspective we offer, by providing insight, open data and alerting it to emerging concerns for enforcement and regulatory bodies, as well as policymakers.”
How to take part
This consultation is split into 2 surveys.
Survey 1: Corporate Strategy 2025-30 consultation
The first is asking for views on the Housing Ombudsman’s Corporate Strategy 2025-30. It introduces 4 strategic objectives and a strategic enabler. Each section sets out the aims and Key Performance Indicators (KPIs) it will use to measure the success of each over the next 5 years.
The second part is asking for views on the Housing Ombudsman’s Business Plan 2025-26. This gives more detail on planned activities between April 2025 and March 2026 to start to deliver the strategic objectives and enabler in year one.
You can take part in the consultation online. Complete both surveys to have your say on what we are doing this year, and over the next 5 years.
This consultation will close on Monday 31 March 2025.
Other ways to take part
If you need help responding to this consultation or would like to respond in a different format, please call us on 0300 111 3000. Our opening hours can be found on our website.
Please note, this form is to collect feedback to improve the website.Comments will not get a response from the Housing Ombudsman Service.If you need advice, please contact us.
Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26
Healthier homes, fairer services, and trusting relationships
We are seeking views and feedback from residents, landlords, advocacy agencies and elected representatives on our Business Plan 2025-26 and Corporate Strategy for the next 5 years.
The demand for our service has more than doubled year on year with expanded remit and increased customer awareness. The Corporate Strategy sets out our plan to transform systems, processes, and technology to deliver an effective and efficient service, now and into the future.
Our vision is healthier homes, fairer services, and trusting relationships and the strategy contains 3 key focuses:
improving the customer journey through our own service by reducing the time it takes to investigate each complaint
fair treatment of resident complaints across England by monitoring landlord compliance with the statutory Complaint Handling Code
sharing learning from complaints with the sector to improve services and prevent complaints needing Ombudsman intervention – this will build on the Centre for Learning, which now has over 12,000 users
This consultation consists of 2 surveys.
Survey 1: Corporate Strategy 2025-30 consultation
This survey asks for your views on the Housing Ombudsman’s Corporate Strategy 2025-30. It introduces 4 strategic objectives and a strategic enabler. Each section sets out the aims and Key Performance Indicators (KPIs) we will use to measure the success of each over the next 5 years.
Survey 2: Business Plan 2025-26 consultation
The second part asks for your views on the Housing Ombudsman’s Business Plan 2025-26. This gives more detail on planned activities between April 2025 and March 2026 to deliver the strategic objectives and enabler in year one.
How to take part
Complete both surveys to have your say on what we are doing this year, and over the next 5 years.
This consultation will close on Monday 31 March 2025.
Other ways to take part
If you need help completing this form, please call us on 0300 111 3000
ConsultationConsultation on our Corporate Strategy 2025-30 and Business Plan 2025-26 is currently at this stageThis consultation is open for contributions.
Under Reviewthis is an upcoming stage for Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final reportthis is an upcoming stage for Consultation on our Corporate Strategy 2025-30 and Business Plan 2025-26The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
Business Plan 2025-26 | Strategic objective 1: Provide an excellent, person-centred service
Below we set out our aims to meet strategic objective 1 and the activities planned for 2025-26 to deliver it.
Aim 1.1 Our services are human-centric, trusted, and provide a positive customer experience for residents.
Aim 1.1 activities:
options appraisal on preferred option for our enquiries service
resident and landlord research to support development of a customer charter, customer service offer, and channel strategy
design approach to customer co-creation
implementation of our updated quality strategy and assurance framework
Aim 1.2 Our service uses a range of techniques to provide resolution at the earliest opportunity.
Aim 1.2 activities:
trial techniques for early resolution which maintain quality and impact
continue to evolve Dispute Support & Resolution (DS&R) ways of working, processes, systems, and structures to be able to maximise our effectiveness and efficiency
Aim 1.3 Our remedies are effective, appropriate, restorative, and complied with by landlords.
Aim 1.3 activities:
research on effective restorative orders, focused on rebuilding trust where the relationship between the landlord and residents has broken down
Aim 1.4 We continue to develop our approach to casework to drive fairness in service delivery and reflect changes to landlord duties.
Aim 1.5 Our investigations support landlords to understand what led to service failure, prevent future complaints, and fulfil their obligations.
Aim 1.4 and 1.5 activities:
development and implementation of guidance in response to new landlord duties and expectations
on-going cyclical review of existing guidance
discovery exercise on creation of a sector compensation calculator
work with residents and members to develop our metrics for the impacts of individual investigations and fairer services
Key Performance Indicators for strategic objective 1
In 2025-26, we will measure the success of strategic objective 1 using the following Key Performance Indicators (KPIs).
Increased resident and landlord satisfaction with our service provision (aims 1.1, 1.2, 1.3):
improved resident satisfaction scores at enquiries (increasing by 5% on 2024-25 year-end position)
maintained resident and landlord satisfaction scores following investigation (80% for cases upheld, 60% for cases not upheld)
Maintained casework quality (aim 1.1):
maintained quality scores for investigations (95%)
* Subject to confirmation following the evaluation of our early resolution trial and other measures to increase output
Note: Targets may need to be revisited following confirmation of the start and scope of Awaab’s Law
Maintained or increased compliance with our orders (aim 1.3):
95% compliance by target date
99% compliance within 3 months of target date
Our individual investigations lead to fairer service delivery (aim 1.4, 1.5) :
this target will be developed over the year after engaging with residents and members to understand what fairer service delivery means to them and set appropriate measures for following years
4.
Do you support the actions planned for 2025-26 under strategic objective 1?* required*Strongly supportSupportNeither support or do not supportDo not supportStrongly do not support
5.
Do you have any comments or observations you would like to make on strategic objective 1 or the activities planned for it?PreviousNext
Stage 2 of the Procedures. Ms H Presley is in need of SUPPORT and her son is worried she will commit SUICIDE. This will be shared across the world like when I was page 1 of ITV News for Windrush 70. The Queen Camilla will be embroiled in this SCANDAL because she was a participant in the ITV Documentary. Reference 570MC490 for the claims I issued against HOS. Sara Elizabeth Beecham will be implicated…
Business Plan 2025-26 | Strategic objective 2: Drive positive local complaint handling cultures
Below we set out our aims to meet strategic objective 2 and the activities planned for 2025-26 to deliver it.
Aim 2.1 We evolve our duty to monitor compliance with the Complaint Handling Code.
Aim 2.2 We expand our Centre for Learning content to support better local complaint handling.
Aim 2.3 We focus on leadership and governance, in particular, the role of the Member Responsible for Complaints, in supporting positive complaint handling cultures.
Aim 2.1, 2.2 and 2.3 activities:
we embed our approach to compliance in policy and begin to test compliance in practice
we use information gathered from year one duty to monitor submissions to produce content for the Centre for Learning, aimed at complaint handlers.
we explore how we can support complaint handling professionalisation in the sector
we design dedicated tools aimed at those holding the Member Responsible for Complaints role
we commission research to identify organisations with positive complaint handling cultures and the common behaviours, processes and practices demonstrated by their governing bodies and senior leaders
Aim 2.4 Residents are aware of their right to complain, are adequately supported in accessing the complaints process and are signposted to the Ombudsman.
Aim 2.4 activities:
continue targeted awareness raising activities based on EDI and geographical analysis of residents accessing our service less frequently than others
reshape our Meet the Ombudsman events
increase the volume and range of support for residents who are making a complaint on our website
Key Performance Indicators for strategic objective 2
All of the following targets will be developed over the year and will be supported by engagement with Members’ Responsible for Complaints. We will also create a robust surveying methodology and/or use of existing survey results and analysis of our data to set the current baseline and stretching targets for the following years.
Social landlords demonstrate positive complaint handling cultures, compliance with the Complaint Handling Code and practice aligns with policy (aims 2.1, 2.2, 2.3):
Members Responsible for Complaints report maintained or increased positive impact of our work on their landlord’s complaint handling
reduction in Complaint Handling Failure Orders (CHFOs) issued for non-engagement with compliance monitoring activity within timescales
reduction in CHFOs issued for compliance in policy over the lifetime of the strategy
landlords non-compliant in complaint handling practice implement all recommendations
Maintained or increased resident awareness of their right to complain (aim 2.4):
maintained or increased resident awareness of their right to complain and the Ombudsman
6.
Do you support the actions planned for 2025-26 under strategic objective 2?* required*Strongly supportSupportNeither support or do not supportDo not supportStrongly do not support
7.
Do you have any comments or observations you would like to make on strategic objective 2 or the activities or KPIs planned for it?PreviousNext
Housing For Women tenants are on the verge of been IMPRISONED EVICTED via UNLAWFUL INJUNCTION because the HOS is party to DISCRIMINATION. A son is scared his mother will commit SUICIDE. Reasons Sara Elizabeth Beecham will be exposed with Tristan Salter of Five Paper Chambers.
Business Plan 2025-26 | Strategic objective 3: Support better services through our insights, data, and intelligence
Below we set out our aims to meet strategic objective 3 and the activities planned for 2025-26 to deliver it.
Aim 3.1 We hold individual landlords to account where there are repeated service failures by engaging with them to address root causes.
Aim 3.2 We promote fairer outcomes in services where systemic failings are identified.
Aim 3.1 and 3.2 activities:
review our approach to holding individual landlords to account in the light of proactive consumer regulation and begin to implement the conclusions
review our approach to thematic work and its interaction with our other powers and publications, and begin to implement the conclusions
Aim 3.3 We share information with regulators, enforcement bodies and other delivery partners to promote accountability.
Aim 3.4 We are pro-active in sharing our work with elected representatives, think tanks and public policy makers to inform debate and policy proposals.
Aim 3.3 and 3.4 activity:
we map stakeholders, make contact, and begin to share relevant work
Aim 3.5 We help to stimulate debate and support better understanding of the social housing sector by allowing open access to our casework data.
no planned activities for 2025-26
Key Performance Indicators for strategic objective 3
The following targets will be developed over the year supported by engagement with landlords. We will create a robust surveying methodology and analysis of our data to set the current baseline and stretching targets for following years.
Our work drives fairer services and healthier homes (aims 3.1, 3.2):
increased proportion of landlords that agree their services are fairer or their homes are healthier as a result of our thematic work
increased proportion of individual landlords that agree their services are fairer and their homes are healthier as a result of our further investigations
increased proportion of landlords that find our Centre for Learning tools are helpful in driving fairer services and healthier homes
We play an active role in the system of landlord accountability (aim 3.3):
information is shared with regulators, enforcement bodies, and other delivery partners
Our work is used to inform policy debate (aim 3.4):
our work is referenced in policy development and public debate
8.
Do you support the actions planned for 2025-26 under strategic objective 3?* required*Strongly supportSupportNeither support or not supportDo not supportStrongly do not support
9.
Do you have any comments or observations you would like to make on strategic objective 3 or the activities planned for it? PreviousNext
Business Plan 2025-26 | Strategic objective 4: Extend our powers and engage with partners to support closing gaps in redress
Below we set out our aims to meet strategic objective 4 and the activities planned for 2025-26 to deliver it.
Aim 4.1 We will discuss gaps in independent, impartial, and accountable Ombudsman-level redress for residents, supported by straight-forward customer journeys and consistent outcomes, with partners from across the sector.
Aim 4.1 activity:
collaborating on the design and implementation of the Private Rented Sector Landlord Ombudsman, if the Renters’ Rights Bill receives Royal Assent and we are the scheme administrator
Aim 4.2 We design and implement the Social Tenant Access to Information Requirements (STAIRs) appeals service for housing associations.
Aim 4.2 activities:
complete work to design the Social Tenant Access Information Right (STAIRs) appeal service
consult on changes to the Scheme to enable delivery of STAIRs
plan for implementation
Key Performance Indicators for strategic objective 4
We will measure the success of strategic objective 4 using the following Key Performance Indicator (KPIs):
Aim 4.1: There are no planned measures of success
Aim 4.2: An effective STAIRs service from the go-live date – targets to be confirmed in advance of go-live10.
Do you support the actions planned for 2025-26 under strategic objective 4?* required*Strongly supportSupportNeither support or not supportDo not supportStrongly do not support
11.
Do you have any comments or observations you would like to make on strategic objective 4 or the activities planned for it? PreviousNext
Business Plan 2025-26 | Strategic Enabler: Organisation design
An overarching enabler looks at our organisation and its people, processes, and systems to ensure it supports delivery of our Corporate Strategy 2025-30 and embeds our culture. The scale of our ambitions as set out in our strategic objectives and the change required to deliver means we are treating these enablers as a transformation programme.
People
Aim E1.1 We are a learning organisation, delivering continuous improvement and innovation.
Aim E1.2 Our people processes are values and behaviours-driven, health and wellbeing are prioritised and we are inclusive and value the benefits that diversity brings.
Aim E1.3 We provide colleagues with clear pathways for career and skills development.
Aim E1.4 Colleague engagement is regularly checked and actively managed in our remote organisation.
Aim E1 activities:
begin the workforce and talent development programme
understand options to provide more flexibility in grading
benchmark our current total reward package
look at tools to support more effective remote working
review approaches to effectively tracking colleague engagement and deploy
explore approaches for flexible resourcing
design and implement other areas in accordance with strategic milestones
Structures and processes
Aim E2.1 We develop our governance, organisation design and management practices to meet the needs of a larger and more complex organisation.
Aim E2.2 We build trust in our service through ethical practices and gaining external accreditations in key areas.
Aim E2.3 We develop our approach to Environmental, Social and Governance (ESG) and increase our reporting.
Aim E2 activities:
review our organisational design and begin to implement the changes required for successful strategic delivery
transition from a corporation sole to a body corporate and embed excellent governance to support this new structure
explore ways to improve our workload and capacity planning and explore models linked to demand scenarios
continue to research alternative fee regimes and their potential for application to social housing providers
gain re-accreditation on our IT systems and evaluate progress on moving towards other schemes
Systems
Aim E3.1 We seek digital, data and technology developments which drive efficiency, support scalability, ensure compliance and meet customer needs.
Aim E3 activities:
develop a digital, data and technology strategy, including the potential for use of AI and automation, to support our new organisation design and strategic ambitions
begin to deliver against early strategic milestones
Key Performance Indicators for the strategic enabler
All of the following targets are for achievement over the lifetime of the strategy, recognising that our transformation programme could have a negative impact before there is sustained improvement. During 2025-26 we will establish current baselines, and analyse our data to set the current baseline and stretching targets for following years. We will also begin the activities that will increase trust in our service and increase transparency about our impact on the world.
Colleagues support our values and behaviours and engagement scores increase across all directorates (aim E1):
increased colleague engagement survey scores over the lifetime of this strategy (measured from 2024-25 baseline)
Colleagues participate in valued learning and development (aim E1):
increased proportion of colleagues undertaking non-mandatory learning and development activities over the lifetime of this strategy (measured from 2024-25 baseline)
increased colleague satisfaction with learning and development provision over the lifetime of this strategy (measured from 2024-25 baseline)
Our organisation is more effective and efficient while continuing to meet the expectations of an arm’s length body (aim E2):
reduced cost per Dispute Resolution case over the lifetime of the strategy
reduced cost per enquiry over the lifetime of the strategy
unqualified accounts each year
Stakeholders trust the quality of our work and the insights this provides (aim E2):
we obtain external accreditations or comply with recognised good practice in areas where the benefits outweigh the costs
all colleagues commit to upholding our Code of Ethics
we are peer reviewed and publish the outcome of this
We are transparent about the impact of our organisation on the world and increase our reporting(aim E2):
Environmental Social Governance (ESG) strategy is produced, and milestones are met
Systems and technology are efficient to use and effectively capture information (aim E3):
overall positive return on investment for all system, data, and technology projects
12.
Do you support the actions planned for 2025-26 under our strategic enabler?* required*Fully supportSupportNeither support nor do not supportDo not supportDo not support at all
13.
Do you have any comments or observations you would like to make on our strategic enabler or the activities planned for it? PreviousNext
Tell us your views on our new Corporate Strategy for 2025-30. The strategy introduces 4 objectives and an enabler with the key aims and measures of success for each.
0% answered
All fields marked with an asterisk (*) are required
Please tell us about yourself 1.
Select any that apply to you* required*ResidentLandlord or landlord staffRespresentativeWork or interest in the sectorMember of Parliament or CouncillorWork for the Housing Ombudsman ServiceNext
All fields marked with an asterisk (*) are required
Corporate Strategy 2025-30 | Strategic objective 1: Provide an excellent, person-centred service
Being in a dispute can be a challenging and emotional experience. As an alternative resolution provider, we can put people at the heart of our process and level the playing field between those with access to professional resources and those without, providing a genuine alternative to the court through a non-adversarial process.
During 2025-30 we want to improve the resident’s experience as they journey through our service. Our impartiality does not mean we lose empathy for or sight of the person at the centre of the dispute. We also want to find the most effective way to resolve disputes at the earliest opportunity and to prevent recurrences for other residents to ensure fair service delivery for all.
We also want to help landlords to strengthen their relationships with their residents by developing more restorative remedies and helping them to learn where things went wrong in individual cases. We will also continue to review our approach to investigation where new requirements are placed on landlords, for example, in relation to property condition.
Strategic objective aims
Aim 1.1: Our services are human-centric, trusted and provide a positive customer experience for residents.
Aim 1.2: Our service uses a range of techniques to provide resolution at the earliest opportunity.
Aim 1.3: Our remedies are effective, appropriate, restorative, and complied with by landlords.
Aim 1.4: We continue to develop our approach to casework to drive fairness in service delivery and reflect changes to landlord duties.
Aim 1.5: Our investigations support landlords to understand what led to service failure, prevent future complaints, and fulfil their obligations. 4.
Do you support strategic objective 1?* required*Strongly supportSupportNeither support or do not supportDo not supportStrongly do not support
Key Performance Indicators for strategic objective 1
We will measure the success of the objective using the following Key Performance Indicators (KPIs).
Increased resident and landlord satisfaction with our service provision (aims 1.1, 1.2, 1.3) :
improved resident satisfaction scores at enquiry over the lifetime of this strategy (measured from 2024-25 baseline)
improved resident and landlord satisfaction scores following investigation over the lifetime of this strategy (measured from 2024-25 baseline)
Maintained casework quality (aim 1.1) :
maintained or improved quality scores for investigations (measured from 2024-25 baseline)
Reduced casework timescales (aim 1.2) :
95% of high risk cases determined within 3 months by the end of the strategy period
95% of cases determined within 6 months by the end of the strategy period
99% of cases determined within 12 months by the end of the strategy period
Maintained or increased compliance with our orders (aim 1.3):
95% compliance by target date (measured from 2024-25 baseline)
99% compliance within 3 months of target date (measured from 2024-25 baseline)
Our individual investigations lead to fairer service delivery (aim 1.4, 1.5):
to be developed with residents and members
5.
Do you agree with the Key Performance Indicators (KPIs) set out above?* required*Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
6.
Do you have any comments or observations on strategic objective 1?PreviousNext
https://mervelee.com/2025/03/30/without-prejudice-mervelee-myers-focusing-on-housing-for-women-failures-after-zaiba-qureshi-be-ceo-ban-customer-scrutiny-panel-hony-premial-started-was-minute-taker-ms-h-presley-found-me-on-twitter-h/ 14-Nov-2022 MsMervelee Myers 16 Alma Grove London SE1 5PY Dear Ms Mervelee Myers Stage 1 response to your complaint ref: 2022000052 Myreference: 2022000052 Please ask for: A.Watson I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you with HfW’s response. You complained to HfW about: · Lengthoftimetoreplace the broken radiator · Handlingofyour external door repairs · Lackofcommunicationregarding the tree removal · Outstanding repairs to the broken fence · Lengthoftimetoreplace the glass to the communal door · Reportsofanti-social behaviour regarding your neighbour I understand that to resolve your complaint you are seeking: · Thefencetoberepaired · Apologyregarding complaint handling · Clearcommunication regarding who is responsible for the tree removal · ForH4Wtoacceptnegligence · Apologyforamemberofstaffhanging up the phone · Complainttoberesolved amicably In investigating your complaint, I have considered the following: · Reviewedourpolicy · Spokewithourcontractors · Reviewedourcontractors’ systems · Reviewedourservice standards I spoke with our heating contractor Watret with regards to the broken radiator. They advised there were no repairs reported with regards to a broken radiator in the last six months but there have been repairs raised regarding the heating not working. A heating engineer attended on the 27th October 2022 and advised there was nofault found and gave you a demonstration on how to use the Honeywell wireless room stat. He also wrote down instructions on how to operate it. I therefore deem this part of your complaint not upheld. I reviewed our contractor, MCP’s portal to investigate the repairs reported regarding your front door. There are no reports in the past year, of a repair being raised regarding a fault to the lock on the front door. I therefore deem this part of the complaint not upheld. Oninvestigating the communication between H4W and yourself, I was unable to find evidence that demonstrated we had been clear with a decision regarding the tree removal. I can confirm that it is the resident’s responsibility to maintain the garden. This will include the removal of a tree. Wearesorry we were not clear in our communication and for the delay in responding back to you. This section of the complaint is upheld. It was reported on the 23rd February 2022 a repair to the gate and fence was required. A make safe was carried out but inline with our policy, it is the resident’s responsibility to repair/replace a fence that divides two gardens. After reviewing the photos held on the contractor’s portal that the fence in question divides two gardens. We therefore are unable to fulfil your request by repairing/replacing the fence. Onthe 22nd May 2022 it was reported to our repairs contractor, the communal door had a smashed pane of glass. A board up was completed to the broken glass on the 22/05/2022. The glass was replaced on the 18th July 2022 which is outside of our standard timescales. I therefore deem this section of the complaint upheld. I have requested an anti-social behaviour case is opened on your behalf. My colleague from the complaints department will contact you with the case reference number. I was unable to find any evidence of a complaint being logged relating to the above issues you have raised with us. Therefore, I am unable to review the complaint handling. I amsorry you had to report a staff member terminating your call when you contacted us. We take reports of poor conduct by our inhouse staff and contractors very seriously. We appreciate that you found this experience unpleasant, and we assure you that it was not representative of the services we aim to deliver. This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: HfWComplaints Team Sixth Floor, Blue Star House 234-244 Stockwell Road London SW99SP Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s Complaint Handling Code, which can be viewed online a
4th February 4, 2025 Met Police 2025 02 04 16 OUT PC/2268/24 Raquel Lovekin
Good afternoon, Mrs Myers,
My name is Police Constable Raquel Lovekin and I have been appointed to handle the concerns, you submitted to the MPS on the 03/03/2024. MM Response: It’s nearly a year since this report and as I have been the victim of the ongoing HATE CRIMES to SECTION MURDER KIDNAP me from 30th October 2017 to 22 January 2025, by the Metropolitan Police and London Ambulance Service I will consult my documents to refresh my memory. There is the matter of the DEFAMATION making the rounds.
22 January 2025 HMCTS Complaint H4W
Claim Number: K05EC530
HOUSING FOR WOMEN – 1st Claimant
MERVELEE MYERS – 1st Defendant
End HMCTS Misogyny against Mervelee Myers
Without Prejudice Mervelee Myers Victim Of Judiciary England and Wales, the Criminal Justice System and Crown Prosecution Service, HMCTS Miscarriages Of Justice from Kings College Hospital NHS Foundation Trust, London Early Years Foundation, CCMCC, SRA, BSB, IOPC, JCIO, HMPPS, MOPAC, CLCC, Croydon Magistrates Court, County Court Clerkenwell Shoreditch, Housing For Women, Devonshires Solicitors LLP, DJs Greenidge, Swan, Sterlini, Richard Hayes, Pigram, Bell, Naidoo, Beecham, Stephen Agera, Sola Obajuwa, Miranda Grell, Dr Joanna Pennack, Housing Ombudsman Service, Dr Phil Gregory, Gayle Lewis, Silverlock Medical Centre must be included in the End HMCTS Misogyny against Mervelee Myers. Refer To RADAR-CNS Kings College London Dr Faith Matcham Why I Must Cut Ties From Generational Curse Of Chambers-Nembhard Clans Left Me To Die Slowly Of Torture Myrna Nembhard Died On Her Own, Icylyn Powell Aka Tilyn Nembhard Age 91 Hungry, Her Business Rented Stripped Of Fittings Same As How Am Target Of Breaches Equality Act Protected Characteristic In UK 1992 To Date Prisoner At 16 Alma Grove London SE1 5PY When I Did Not Be HCT Group 1 In 5 Of All Suicides Are Associated With Unemployment my Husband and I become 600,000 Older People In The UK Say They Get Out Of The House Once A Week Or Less, Am A Prisoner Like My Aunt Anita Who Used To Spent Time In A Cave. I am Abandoned Rejected By Families Friends To Be Imprisoned Evicted To Silence My Voice. Now my son Kevin Donovan Murray is in hospital in Jamaica with High Blood Pressure.
Please can you confirm via return of this email that you still wish me to explore these concerns for you and, if so, have I understood your concerns correctly with the below heading: MM Response: I will try and accommodate you as best I can since you mention matters going back to 2017.
The Paedophile Ring of Richard Harty
I Stumble on Richard Harty MIC Paedophile Rings Operating out of the HOC Across from UEL and Moonshot New Cross Home of IRIE where Ras Happa Drumology Group has Sessions. Therefore, Caribbean Take Over Greenwich Is My Record of performing with Leroy Logan former Metropolitan Police, Rudolph Walker actor and Shawn Wallace from ITV the CHASE. Sir Mark Rowley Strong Jamaican Woman’s Mission Honour Strong Women Everywhere as my Husband 100 Birthday CARD from the King and Queen will be my Updated EVIDENCE about the UNLAWFUL INJUNCTION used to entrap me IMPRISON and EVICT me to become the HCT GROUP IMPACT REPORT 2016 statistics in 2025.
Concern 1: Discrimination against you by 6 officers when they attended your address. MM Response: I am assuming this is the visit to 16 Alma Grove London SE1 5PY on the 27th February 2024 by Officers with BATTERING RAM.
CAD 6297/27Feb24 –
Could you also provide me with the date and why the officers came to your address if you know please, as you mention 2017 and 2024. MM Response: I will have to also add January 2025 as well. I will provide this in a separate DOCUMENT if I think this can help with the INVESTIGATION.
They came because of a video they see on YouTube.
I note your complaint refers to a discrimination concern/allegation, with this in mind, please can you provide as much detail as possible to the following 9 IOPC discrimination questions: MM Response: I will go even further and provide information about my CLAIMS against the IOPC.
6. Ratna Khanam Casework Manager 19 June – 08 September 2019.
7. Reference: TAA-40775-19-0101-IR.
8. Reference: 2019/119249 Force Reference: PC/7/19.
9. 01 – 24 May 2019 Tammie Tebboth PC 2774AS.
10. Directorate of Professional Standards Pages 1- 12.
11. Date: 23/6/2021 DBS Certificate 001506438948
12. Report a Problem CRB Check or Barring Decision
Directorate of Professional Standards Complaint Support Team, 23rd Floor, Empress State Building, Empress Approach, Lille Road, London, SW6 1TR. Email DPSMailbox-,CST@met.police.uk. Reference: PC/7911/20. Neil Solliss PC2449AS. Nikki Babb.
1. What was it that made you believe that any officers’ words or actions were discriminatory? MM Response: You can listen and decide for yourself. YouTube.
2. Do you feel that that any officer has made assumptions because of your protected characteristic? MM Response: Yes. YouTube.
3. What were these assumptions? How did they in your view impact upon the actions of the officers involved? MM Response: Out of the mouth of the IGNORANT.
4. Did you notice any differences in the way you were treated compared with others? MM Response: Yes. YouTube. EVIDENCE for the following can be viewed on YouTube
10. CAD 2358/03Jany25 – The impacts of BEREAVEMENT and LOSSES will be examined as I was celebrating my brother WALFORD BYRON ALBURNEY NEMBHARD Birthday.
Attempts to SECTION MURDER KIDNAP me to Cover for LEYF
This happened between 30 October 2017 to 20 January 2025 at 16 Alma Grove Bermondsey the results of MALICIOUS REPORTS about my MENTAL HEALTH. HCT Group Impact Report 2016 statistic of 1 in 5 of all SUICIDES are associated with UNEMPLOYMENT was used by Barrister Ryan Clement who groomed Winsome Duncan to send the Police to SECTION me despite refusing to act about verbal threats. When I did not commit SUICIDE my husband and I became 600.000 older people in the UK say they get out of the house once a week or less. The past 10 years since the death of my MOTHER I have been excluded and the final straw that breaks the camel’s back is how I was excluded from the DRUMOLOGY at Moonshot after meeting the Artistic Director of IRIE. The only reasons I can think of is the same way I was kicked out of the University of East London after I was called by Richard Harty. The fact that Dr Phil Gregory mention the UEL in his DEFAMATORY Medical Report that is not FACTUAL must be taken into EVIDENCE.
Nye Bevan Founder of the NHS 1948
“No SOCIETY can LEGITIMATELY call itself CIVILISED if a SICK person is DENIED MEDICAL AID because of LACK of MEANS”.
5. Did you note any differences in the way that any officer behaved compared with other officers (either on this or other occasions)? MM Response: YES. YouTube with Nigel Pearce at Elim House August 2023. A New Met for London launch 2 September 2023 a month after DJ Sterlini labelled me a VIOLENT NUISANCE.
6. Was there anything about an officer’s language that added to your concern? MM Response: Yes. YouTube.
7. Were there any witnesses to the behaviour? MM Response: Refer to YouTube.
8. What was the impact upon you? How did it make you feel? MM Response: Reference HMCTS CPS CJS SRA BSB IOPC JCIO CCMCC MOPAC HMPPS CLCC NHS Housing for Women…
9. What would you see as a good outcome from the complaints process? MM Response: Too many to write here. Please get a copy of IN HONOUR OF STRONG WOMEN EVERYWHERE signed by Metropolitan Police Commissioner Sir Mark Rowley.
Updated EVIDENCE
Based on the following ENGAGEMENTS with the Metropolitan Police and the NHS Ambulance Service the following must be considered as MERVELEE MYERS’ updated EVIDENCE Claim K05EC530 listed for the 7 March 2025 at 10:00, time estimate 1 day, reserved to DJ Beecham. I also want to put on record about the unprofessional conduct of the Solicitors Sola Obajuluwa and Barrister Miranda Grell representing me. I received the 2 letters via emails on the 24 January 2025 after complaints were raised, but the complaints have not been addressed. The date he told for the case is 10 March 2025 and I got the COURT ORDER on 26 December 2024 with INACURRACIES.
It is obvious that the Counsel for Mervelee Myers is misleading me about the case and doing everything to make me a VICTIM of Housing for Women and Devonshires Solicitors LLP. This is the pattern of the Systemic Discrimination leading to HMCTS miscarriages of justice from Kings College Hospital NHS Foundation Trust 2003-2008 when I had to resign with a NERVOUS BREAKDOWN after the death of my brother with Colon Cancer. Bereavement and losses playing important factors in the UNLAWFUL INJUNCTION during July – August 2023. Because I was not informed about the Court Order until after the stages from DJ Greenidge to DJ Sterlini labelling me a VIOLENT NUISANCE. The breaches of the Equality Act 2010 Protected Characteristics to be addressed are documented online as social media and YouTube in particular MUST be EVIDENCED.
SOCIAL MEDIA ENSLAVEMENT of MERVELEE MYERS
MM
If I don’t hear from you within the next seven days, I will proceed with handling this matter based on my understanding of your complaint as outlined above. MM Response: You will not be allowed to do anything based on your understanding of the COMPLAINT.
NHS MEDICAL GASLIGHTING TO COVER BREACHES OF EQUALITY ACT
Date: 22 January 2025 NHS Ambulance Service CAD 1804 was sent by the Metropolitan Police re a MALICIOUS REPORT. The pattern of the MR goes back to 30 October 2017 when the Met Police and NHS Ambulance came to SECTION me from Winsome Duncan and Barrister Ryan Clement MR. Georgina and Dr Ocansey 02032282240 unannounced visit to my home. I am awaiting an invitation to meeting and letter to clarify what STATE I was in when they visited. https://www.youtube.com/live/oLbPBnx9e7o?si=tWRW97jxZgty3grP.
Date: 20 January 2025 the NHS Ambulance Service was let into 16 Alma Grove Bermondsey London SE1 5PY by Deborah Agnes Gilchrist. I could hear Ms Gilchrist and people outside my door for hours until I fall asleep. When I wake up the next morning a note was pushed under the door. I must put on record the fact that the Met Police and NHS Ambulance Service visited my home on the 30th of October 2017 to SECTION me from a malicious report by Winsome Duncan that I wrote on Facebook I was feeling SUICIDAL is when the fact my photograph was across from a STATISTIC was used to make me a VICTIM. There has been a pattern of breaches of the Equality Act 2010 Protected Characteristics since the 30 October 2017 to SECTION, MURDER and KIDNAP me from my home at Alma Grove based on the MALICIOUS reports of INDIVIDUALS from I decided to challenge my former employers http://www.leyf.org.uk.
I will update you every 28 days as per the complaint’s guidance. MM Response: I do not intend to stay in this HELL HOLE longer than necessary.
Call Out To 999
1. 7026/20Jany25 – NHS Ambulance outside trying to break down the door – Refer to note left under door. Marcus Garvey PARDONED in USA Mervelee Myers made a VOICELESS VULNERABLE VICTIM of HMCTS. Marcus Garvey “If we as a people realised the greatness from which we came we would be less likely to disrespect ourselves”. As the Face of ITV News page one of Windrush 70 Mervelee Myers will share my story about why I will use the 100th birthday CARD from the King and Queen to ARNOLD EBENEZER TOMLINSON to inform the world about how Housing for Women changed after Zaiba Qureshi changed H4W into a HOLOCAUST LONDON SYNDROME TERROR CELL the same how June O’Sullivan changed Westminster Children Society into LEYF to facilitate Richard Harty MIC into a PAEDOPHILE Ring. Because I did the “A Voice of a Child” research project for LEYF CEO in August 2010. After I was a participant in Dr Maria Hudson http://www.acas.org.uk/researchpapers “The Experience of Multiple Discrimination” for the Policy Studies Institute recommended to ACAS.
2. CAD 4455/20Jany25 – Police came to my home and left because I am recording – If there were no recording there would be no “BLACK LIVES MATTER” for George Floyd. I was rescued by a BLACK Security at UEL on 5 October 2021. Refer to Dr Phil Gregory FICTITIOUS Medical Report that Counsel presented as the Defendant PSYCHOSIS diagnosis.
3. CAD 4349/20Jany25 – The Operator could hear Ms Gilchrist outside my window and outside my door. Are those responsible for SAFEGUARDING Mervelee Myers waiting for me to become a STATISTIC like the 4 members of the same family MURDERED at Verney Road where Silverlock Medical Centre that made me an INACTIVE PATIENT is located. Leaving me without a GP. “No society can legitimately call itself civilised if a sick person is denied medical aid because of lack of means”. Nye Bevan founder of the NHS 1948. A disabled pensioner of the NHS I am a VICTIM because I refused taking Dr Phil Gregory prescribed RESPIREDONE to make me unable to FUNCTION to cover up the 10 years of PTSD my husband and I experienced after the death of my MOTHER with DEMENTIA.
4. CAD 469/18Jany25 – PC Frisby 3348AS was searching my home without my consent. I am treated like a CRIMINAL whenever the Police bother to show up at my home. I was on the phone with my SON. PC West 15880AS acted like a BULLY. I was reported to the NHS Ambulance Service and was called by a female who THREATENED to send the Ambulance to get me. Freedom of Information – request. Citizen Advice Bureau. Civil Injunction. I must advise DJ Beecham to get a copy IN HONOUR OF STRONG WOMEN EVERYWHERE. It was signed by Met Police Commissioner Sir Mark Rowley at the A New Met for London launch. A Month after I was labelled a VIOLENT NUISANCE. I will be using this COMPLAINT and updated EVIDENCE as the TEMPLATE for another BOOK.
HMCTS Miscarriages of Justice Continues
District Judge Swan STRIKE OUT 4 Claims on the 15th January 2025
1. In the County Court at Mayors & City of London Court Devonshires Solicitors LLP Claim Number: 570MC618 Michael Petrick and Narin Masera 566MC567.
2. In the County Court at Clerkenwell & Shoreditch Nexus Health Group Dr Joanna Pennack 570MC548 and Leigh Kavanah 570MC475. Did DJ Swan appear at the 2 Courts on the 15 January 2025 to conduct the STRIKE OUT of the CLAIMS? This is the same DJ Swan whose name is on Court Order for the 26 July 2023 that I had no knowledge of.
3. I was not informed about any COURT ORDER Proceedings by DJ Greenidge, DJ Swan and DJ Sterlini until after I was labelled a VIOLENT NUISANCE on the 1st August 2023.
4. HM Courts & Tribunals Service, The County Court at Mayors & City Of London Court, The Guildhall Building, Basinghall Street, London EC2V 5AR. Case Number: 570MC482 Mervelee Myers v Kings College Hospital NHS Foundation Trust. Date: 13 December 2024.
Raquel Lovekin
Police Constable
Op Embassy
Directorate of Professional Standards
Metropolitan Police Service
NOTICE – This email and any attachments are solely for the intended recipient and may be confidential. If you have received this email in error, please notify the sender and delete it from your system. Do not use, copy or disclose the information contained in this email or in any attachment without the permission of the sender. Metropolitan Police Service (MPS) communication systems are monitored to the extent permitted by law and any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude binding agreements on behalf of the MPS by email and no responsibility is accepted for unauthorised agreements reached with other personnel. While reasonable precautions have been taken to ensure no viruses are present in this email, its security and that of any attachments cannot be guaranteed.
Hi Mervelee,
Hope you are well. Look forward to speaking on Wednesday.
I’ve attached information sheets and consent forms for both my project and my colleague Ayana’s, who I mentioned will join us. It’s a standard part of the University’s ethics process, to show that people speak to us with informed consent.
Ayana’s main focus is on the role of retrofit in addressing damp and mould for homeowners. But her work, like mine, is also interested in the experiences of tenants and the challenges they face in getting damp and mould problems fixed. Her information sheet indicates a Yorkshire focus, but the work is also looking across England as well.
Have a read and if you could sign or type your name on the attached consent forms to show your are happy to participate, that would be great. If the consent forms don’t open for you, I’ve also copied them below. (Some people who are Mac users, or are using their phone, have had issues).
Let me know if you have any questions.
Best,
Pratichi
Pratichi Consent Form
PARTICIPANT CONSENT FORM
Housing Quality in England: Damp Mould and Cold Housing
Thank you for your interest in this research project. Before agreeing to participate, please read the Information Sheet. If you have any questions, please ask a researcher.
√ I have read the information sheet and understand the purpose of the research
√ I understand that my participation is voluntary. If I decide to no longer take part in this research, I can withdraw from the study up to two weeks from the date of the interview or evidence submission by contacting Phil Brown at p.a.brown@hud.ac.uk.
√ I understand that my personal information will be processed only for the purposes of this research. I understand that such information will be treated as confidential, except where legal obligations require information to be shared with relevant personnel, and handled in accordance with the provisions of the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.
√ I understand that the information I share, including anonymised direct quotes, may be included in any resulting reports, presentations and academic publication.
√ I understand that any identifying information will be kept confidential (except where legal obligations require information to be shared with relevant personnel), and access limited strictly to staff at the Healthy Housing Initiative, University of Huddersfield, and researchers they collaborate with.
√ I understand that the data collected from the interviews will be audio or video recorded and transcribed using Microsoft Teams or another appropriate software or professional transcription service.
√ I understand that the transcriptions will be retained for ten years and destroyed after this time.
√ I have read and understood the institution’s Data Protection Policy and consent to the researchers processing my personal data accordingly.
PRINT NAME: ________________________________
SIGNATURE: _________________________________
DATE: _______________________________________
Ayana Consent Form
ARTS AND HUMANITIES
UNIVERSITY OF HUDDERSFIELD
PARTICIPANT CONSENT FORM
Title of the research: Involving Homeowners in Developing Climate-Adaptive and Good-quality Residential Housing Retrofitting in Yorkshire, England
Name of researcher: Ayana Ifeorah
Participant Identifier Number: NA
I confirm that I have read and understood the participant Information sheet related to this research and have had the opportunity to ask questions.
I understand that my participation is voluntary and that I can withdraw at any time without giving any reason.
I understand that all my responses will be anonymised.
I authorise the research team members to access my anonymised responses.
I permit the research team to audio record the interview.
I agree to take part in the above study.
Name of Participant:
Signature of Participant: Date:
Name of Researcher: Ayana Ifeorah
Signature of Researcher: Date:
From: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk> Sent: Friday, January 24, 2025 10:24 AM To: Mervelee Myers <ratty.nembhard1956@gmail.com>; Anthony Badaloo <admin@church-hill.net> Cc: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk> Subject: Re: Research
Hi Mervelee,
Great. I’ll send you a Teams invite for Wednesday the 12th of February, 11:30 am.
Let us know if Teams doesn’t work for you.
Best,
Pratichi
From: Mervelee Myers <ratty.nembhard1956@gmail.com> Sent: Friday, January 24, 2025 4:29 AM To: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk>; ratty.nembhard1956@gmail.com <ratty.nembhard1956@gmail.com>; Anthony Badaloo <admin@church-hill.net> Subject: Re: Research
Hi Pratichi,
I am available for all the dates on the list, but I like to get things done and go for the first date on the list.
Thanks for considering me for the interview.
Kind regards
Mervelee Myers FD (Open)
Mental Health & SEND Advocate.
From: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk> Sent: Thursday, January 23, 2025 4:06 PM To: Mervelee Myers <ratty.nembhard1956@gmail.com> Cc: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk> Subject: Re: Research
Hi Mervelee,
Hope you are well.
I just wanted to follow up on the below. If you’re still happy to do an interview with myself and Ayana, let us know if any of the dates below work for you
Wednesday 12 February 11:30 am – 2:30 pm
Thursday 13 Feb 11:30 am – 2:30 pm
Monday 17 February 1:00 am – 2:30 pm
Wednesday 19 February 9:30 am -2:30 pm.
Look forward to hearing back from you.
Best,
Pratichi
From: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk> Sent: Thursday, January 16, 2025 5:15 PM To: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk>; Mervelee Myers <ratty.nembhard1956@gmail.com> Subject: Re: Research
Hi Pratichi,
All these are fine with me.
Best,
Ayana
Ayana Ifeorah
From: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk> Sent: Thursday, January 16, 2025 5:13:41 PM To: Mervelee Myers <ratty.nembhard1956@gmail.com> Cc: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk> Subject: Re: Research
Dear Mervelee,
Great, thanks so much. I’ve suggested some slots. Let me know if any of these suit you. The interviews last for about 1 hour.
Wednesday 12 February 9:30 am – 2pm
Thursday 13 Feb 9:30 am – 2 pm
Monday 17 February 1:00 am – 2:30 pm
Ayana – same let me know your availability.
Best,
Pratichi
From: Mervelee Myers <ratty.nembhard1956@gmail.com> Sent: Wednesday, January 15, 2025 10:24 PM To: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk> Cc: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk> Subject: Re: Research
Thanks very much for your prompt response. I am happy to go ahead with the research. Looking forward to receiving the dates to choose from.
Kind regards
Mervelee Myers
From: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk> Sent: Wednesday, January 15, 2025 6:25 PM To: Mervelee Myers <ratty.nembhard1956@gmail.com> Cc: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk> Subject: Re: Research
Dear Mervelee,
Thanks so much for reaching out. We really appreciate it.
In our research we’re doing interviews with residents and others who have experience of living with and/or responding to damp and mould problems. We’re asking people about its impacts and about what has and hasn’t worked in addressing these problems as well as what they feel needs to change so such issues are dealt with better.
Its usually myself and my colleague Ayana, cc’d in, who carry out the interviews. Ayana is doing a PhD in architecture, on a related but separate project on damp and mould.
The interviews we do are semi-structured, usually online via Teams and they last 45 minutes to 1 hour depending on how much people want to say. They are semi-structured and quite informal. As its a university led project we do give everyone an information sheet about the project and a consent form.
How does that sound to you? I’m not sure if it helps with the experience you want to build. But if you have any questions about research let me know, and I’ll see if I can answer them.
If you are still keen to speak wit us, I can send you some dates/times or let me know if you have any preferences.
Let me know if you have any questions. Look forward to hearing back.
Best,
Pratichi
Dr Pratichi Chatterjee (she/her)
Policy Fellow
p.chatterjee@hud.ac.uk
School of Human and Health Sciences
University of Huddersfield
From: Mervelee Myers <ratty.nembhard1956@gmail.com> Sent: Wednesday, January 15, 2025 1:54 AM To: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk>; Philip Brown <P.A.Brown@hud.ac.uk>; ratty.nembhard1956@gmail.com <ratty.nembhard1956@gmail.com> Subject: Research
My name is Mervelee Myers living in Social Housing since December 2000 and would like to be a participant in the research.
I have experiences participating in research before and would like to gain more experiences to finalise my own research projects.
Kind regards
Mervelee Myers FD (Open)
Mental Health & SEND Advocate
University of Huddersfield inspiring global professionals.
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Reference:
1. Claim Number 570MC618
2. Claim Number: K05EC530
3. Claim Number: K02CL827.
MM
10 February 2025 Civil Restraint Order
Name of Court: Clerkenwell & Shoreditch County Court
Claim Number: 570MC618
Name of Claimant: MRS MERVELEE MYERS
Name of Defendant: DEVONSHIRES SOLICITORS LLP
Date of Issue: 31 JANUARY 2025
MRS MERVELEE MYERS
16 Alma Grove, Bermondsey, London SE1 5PY.
If you do not comply with this ORDER, you may be held in CONTEMPT of COURT and IMPRISONED or FIND your ASSETS maybe SIZED. MM Response: Since this ORDER is unlawful, I will provide EVIDENCE proving that Devonshires Solicitors LLP will be charged with Housing for Women, the County Court at Clerkenwell & Shoreditch for K05EC530 and K02CL827. If HHJ Richard Roberts continue the DEFAMATION, he will be made FAMOUS across my social media.
SECTION 1
Date of Order: 31 JANUARY 2025
Name of Judge: HHJ RICHARD ROBERTS, DESIGNATED CIVIL JUDGE FOR EAST LONDON
Name of Person for whom ORDER is MADE: MERVELEE MYERS
The judge has considered an application by …
OR
The Court has considered, of its own initiative X. MM Response: As a result of the COURT continuing with the miscarriages of justice from Kings College Hospital NHS Foundation Trust to www.leyf.org.uk to Small Claims Court to Housing for Women, the Banks and Building Societies and Mimi Owusu who wrote a 12 page Witness Statement for Housing for Women after SCAMMING me £10,000.00. I have no other alternatives than to lift the lid on LEYF June O’Sullivan Drag Queen Storytellers and UEL Richard Harty MIC and Housing for Women party to Deborah Agnes Gilchrist and the Alma Grove HATE MOB. I had no knowledge of Devonshires Solicitors LLP until I was sent a POSSESSION LETTER via POST and I called the number to get information. It might be RELEVANT to know that I was taken to Court for an ECRO before. Reference https://www.gov.uk/employment-tribunal-decisions/ms-m-myers-v-london-early-years-foundation-2300047-2016 for more.
And has found that, the above-named person persists in issuing claims or making applications which are totally without merit, in circumstances where an extended civil restraint order would not be sufficient or appropriate. MM Response: I can end the careers of the CRIMINALS needing Emotional Regulation Treatment and VIOLENT NUISANCES. Details of the previous orders recording that claims and/or applications were totally without merit are set out below. MM Response: DJ Swan is not FIT enough to make the DECISION about whether my CLAIMS have MMERIT.
1. MYERS V DEVONSHIRES SOLICITORS LLP 570MC618: Order of DJ Swan, drawn on 15 January 2025, which struck the claim out and certified it as totally without merit.
2. MYERS V DEVONSHIRES SOLICITORS LLP 566MC567: Order of DJ Swan, drawn on 15 January 2025, which struck the claim out and certified it as totally without merit.
3. MYERS V NEXUS HEALTH GROUP 570MC548: Order of DJ Swan, drawn on 15 January 2025, which struck the claim out and certified it as totally without merit.
4. MYERS V NEXUS HEALTH GROUP 570MC475: Order of DJ Swan, drawn on 15 January 2025, which struck the claim out and certified it as totally without merit.
5. MYERS V KINGS COLLEGE HOSPITAL NHS FOUNDATION TRUST 570MC482: Order of DJ Swan, drawn on 15 January 2025, which struck the claim out and certified it as totally without merit.
SECTION 2
The Order
It is ordered that you be restrained from issuing any claim or making any application in any court specified below without first obtaining permission of
Name of Judge: HHJ RICHARD ROBERTS, DESIGNATED CIVIL JUDGE FOR EAST LONDON. MM Response: Can this named Judge do a check of the other claims I issued including the 7 that DJ Bell sent from County Court at Clerkenwell and Shoreditch to Central London County Court for Civil District Judge. They included the judgement for Barrister Ryan Clement to pay back my HUSBAND £9,000.00. I am still waiting to be paid. DJ Sterlini was involved with DJ Rand and DJ Zimmell striking out my claim with Winsome Duncan after it reached “Telephone Mediation”. I applied to go on Judge Rynder, but she refused, and I was advised to use the Small Claims Court.
OR
If unavailable HHJ MARQUAND DESIGNATED CIVIL JUDGE FOR WEST LONDON. MM Response: I know HHJ Shanks the SHOUTING JUDGE, HHJ Dight with the MISCONDUCT on my birthday, he was advised by Justice Secretary Robert Buckland, who I wrote to regarding the Charter of Rights 12 Codes.
X Any County Court.
This Order will remain in effect until 23:59 ON 30 JANUARY 2028. MM Response: There is no ORDER.
1. If you wish to apply for permission-
(a) to make an application in these proceedings; OR
(b) to make an application to amend or discharge this order,
You must first serve notice of your application on the other party. The notice must set out the nature and grounds of the application and provide the other party with at least 7 days within which to respond. You must then apply for permission of the judge identified in the order. The application for permission must be made in writing and include the other party’s written response, if any, to the notice served. The application will be determined without a hearing. MM Response: Please get a copy of IN HONOUR OF STRONG WOMEN EVERYWHERE signed by Metropolitan Police Commissioner Sir Mark Rowley at the launch of “A New Met for London”. A month after DJ Sterlini labelled me a VIOLENT NUISANCE.
2. If you repeatedly make applications for permission under 1 above which are totally without merit, the court may direct that if you make any further application for permission which is totally without merit, the decision to dismiss the application will be final and there will be no right to appeal, unless the judge who refused permission grants permission to appeal. MM Response: Please subscribe to my social media.
3. Any application for permission to appeal a refusal of an application under 1 above must be made in writing and will be determined without a hearing. MM Response: My RESEARCH will be published, and I will forward the link.
SECTION 3
COSTS
X There is no order for costs. MM Response: I will be sending in COST from the time I was contacted by Devonshires Solicitors LLP in July 2023.
Note
If you attempt to make a further application in these proceedings without first obtaining permission of the judge named in the order above, your application will automatically be dismissed without the judge having to make any further order and without the need for the other party to respond to it.
If this order was made in your absence, you may make an application to set aside, vary or stay the order. An application must be made within the period specified, not more than 7 days after service of this order on you. You do not require permission of the court to make such an application.
If you do not understand anything in this order you should go to a Solicitor, Legal Advice Centre or a Citizens’ Advice Bureau. MM Response: I represented myself at 2 EMPLOYMENT TRIBUNALS and the Small Claims Court. The current SOLICITORS and BARRISTER are CORRUPT.
MM Response: Was this about HOS Maladministration? Noise complaints Information about how the Ombudsman can help with complaints about noise that are affecting you in your home. MM Response: HOS will be charged for MM and Ms H Presley’s ordeals by HMCTS and the Met Police and NHS. 
Rent and service charges Information on how the Ombudsman can help with complaints about rents and charges. MM Response: Am in front with my rent. I was threatened with EVICTION when Barclays closing my account caused me to be in arrears. After that I was refused access to the Customer Portal. Now am given access my DATA wiped. Falls under why the HOS TRAFFICKERS of ASIAN had to be pulled up by HOS. 
Date:
Fight4justice 
