| Thank you to all members that joined us this month to hear about the findings of the Ombudsman’s Annual Complaints Review.Tell us what you thought We’d love to hear your feedback about the meeting and if you found it useful hearing about the findings in the report. Tell us how you found itPoll results from January meetingsChecking your landlord’s performance dataAt the meeting, we asked how many of you had searched our website for your own landlord’s performance data. Over the 2 meetings, 53% of attending panel members said they had, or knew how to.You can check your landlord’s performance on our website. We publish an annual report for every landlord with 5 or more findings. Search for landlord performance dataHow can I catch up?If you missed it you can catch up on the recording and read the presentation slides on the Resident Panel hub. Catch up on the Resident Panel hubRegister now – How to complain to your landlord sessionsWant to know more about how to complain to your landlord?The Ombudsman’s Centre for Learning is running 2 sessions exclusively for the Resident Panel on how to complain to your landlord about an issue in your home. What to expect The session will cover a range of frequently asked questions from residents, including: what to expect when you complain to your landlord what to do if your landlord does not respond to a complaint the difference between a complaint and a service request information to include when making a complaint who can bring a complaint to the Housing Ombudsman You can register for one of the sessions below. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions. Wednesday 5 March 20255pm – 6:15pmRegister now for 5 MarchTuesday 11 March 202512pm – 1:15pmRegister now for 11 MarchA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residents’ lives and landlords’ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe |
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