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22 April 2025 Met Police Attempts To Section Murder Kidnap Racism
Mrs Mervelee Myers SENT BY EMAIL ONLY ratty.nembhard1956@gmail.com Dear Mrs Myers, How we have considered your complaint Professional Standards Unit Central South BCU 177 Peckham High Street London SE15 5SL Email: Feedback@met.police.uk Our Reference: PC/1514/25 Date: 16/04/2025 I am writing in relation to the complaint you made on 11/02/2025 in relation to the police response when you called on 03/01/2025, 18/01/2025, 20/01/2025 and 30/01/2025. The report attached with this letter outlines the actions I have taken to deal with your concerns and explains how I have considered each aspect of your complaint. I hope the report attached addresses your concerns but if you remain unsatisfied you may apply to the Independent Office for Police Conduct (IOPC) for a review; full details of how to request a review and the timescales involved are contained within the report. Further information about the handling of police complaints can be found in the guidance document attached – ‘Our Guide To Your Complaint’. We are committed to developing a learning culture and your complaint has been fully documented and catalogued with the Directorate of Professional Standards as part of the Metropolitan Police’s organisational learning. A survey is being run by the Met Police Complaints Resolution Unit. You are invited to participate in this survey because you have made a complaint, or did so on another person’s behalf, in relation to the level of service we provided or the conduct of our officers. We want to hear your views on how your complaint was handled. This will help us improve what we do. For this reason we value and will act on your feedback. The survey should take you no longer than five minutes to complete. Survey link: https://www.londonvoice.org.uk/cru In addition to learning from individual cases, we use complaint information from our police complaints system to monitor performance and to identify opportunities for learning and improvement. Thank you again for taking the time to raise your concerns with us. Yours sincerely, Inspector Matt Hume Appropriate Authority AS Central South Command For more information on the Metropolitan Police Service visit our website at http://www.met.police.uk GDPR – Any personal data submitted in the course of making a complaint will be processed and used to provide an outcome to that complaint. Any right to Review will mean that the MPS will provide that data to the Relevant Review Body for the purpose of conducting that review. Directorate of Professional Standards Complaint Report Protective Marking Official No Disclosure under FOIA 2000 Complaint Reference Person dealing with complaint PC/1514/25 PC Kate Willoughby-Parsons Organisation / Department / Strand Appropriate Authority PSU – AS Inspector Matt Hume How we have recorded and dealt with your complaint Recorded under Schedule 3 Police Reform Act 2002 – Handled proportionately otherwise than by investigation Date Created 08/04/2025 Summary of Incident You have an ongoing dispute with your neighbour which has lasted multiple years, as documented on police indices and has been subject to multiple complaints, including most recently on PC/2268/24. Recently, throughout January 2025, you have called police on a number of occasions, which you have provided CAD numbers for. You are generally dissatisfied with the police response to these calls. Your concerns The concerns listed below set out the nature of your complaint, which I have put together following a comprehensive review of your complaint submission dated 11/02/2025 alongside previous complaints that you have made to police. I offered to speak to you on the phone to discuss your concerns in further detail, however, you did not respond. You sent an email to the Commissioner’s Office on 01/04/2025 which I considered to be of a similar nature to your concerns submitted on 11/02/2025. I suggested the wording of your concern to you on 07/04/2025, explaining to you that I could not re-investigate concerns already addressed by other complaints, or concerns which related to organisations outside of the MPS, such as the LAS or NHS. Your response was unintelligible and repeated those concerns I mentioned I could not re-address within this complaint. I have therefore continued to investigate based on the new concern that I believe to be correct, which is: • Concern 1 I am dissatisfied with the police response on 03/01/2025, 18/01/2025, 20/01/2025 and 30/01/2025 Actions taken to address your complaint I have taken the following steps to address your concerns, which I consider to be both reasonable and proportionate in the circumstances, to address the matters described above. Where I have not pursued a particular line of enquiry, this is because I believe this would not be reasonable or proportionate, taking into consideration all of the circumstances. To address all aspects of your complaint I have taken the following actions: • I read your complaint submission dated 11/02/2025 • I read your email to the Commissioner’s Office dated 01/04/2025 • I reviewed the document you attached named ‘Myers Mervelee – Chronology of police Harassment in Conspiracy’ to identify any additional concerns • I viewed the youtube video you uploaded relating to police attendance on 03/01/2025 • I viewed the following Computer Aided Despatch (CAD) records: o 2358/03JAN25 o 2824/03JAN25 o 4349/20JAN25 o 4455/20JAN25 • I viewed CONNECT safeguarding report 01/7062029/25 • I considered obtaining accounts from officers’ those who attended on the above dates however found it was not reasonable or proportionate to do so, as their attendances have appropriately been recorded on either the above CADs or corresponding CONNECT safeguarding reports. • I conducted searches on the MPS Body Worn Video (BWV) system for the dates mentioned in your concern. I did not find any relevant saved BWV that was necessary for me to view in order to answer your concern. A reflection on the service we provided: Concern number 1 Nature of complaint I am dissatisfied with the police response on 03/01/2025, 18/01/2025, 20/01/2025 and 30/01/2025 Officer(s) Members of Staff Identified Not specified – Organisational Our consideration (Our Determination) I have considered all of the material gathered and consider that the service provided was acceptable. Rationale I understand that there is a long history of issues with your neighbour to which police are constantly being called to attempt to resolve. I also understand from looking in to your complaint history in order to extract new concerns, that the police and other agencies have significant concerns about your mental health. I am really sorry that you are going through a tough time. In order to answer your concern, I reviewed a number of CADs to your address, some of which you provided within your submission documents. I will address each date in turn. 03/01/2025 This date is mentioned in your letter to the Commissioner’s Office, where you say: PC 2924AS & PC 24299AS – Two male constables pushed me (assault) following staged provocation by Debbie Gilchrist, refused to provide names. I read the relevant CADs and safeguarding reports. I searched the BWV database however no footage has been saved. Helpfully, you recorded the entire interaction and uploaded it to youtube so I have been able to view the officers’ attendance that way. I watched all 7 minutes 16 seconds of the video you took, which shows officers arrive and speak to you, stood approximately 3 metres away from you. They do not approach or touch you. They gave you a piece of paper with the CAD number, their shoulder numbers on your strong request. You ask them to leave, they ask you to stop shouting at your neighbours, and they leave. You try to shake the officers hand, he declines, and you call him a racist for not doing so. In my opinion the officers were polite throughout, have warned you about your behaviour towards your neighbours, and have not assaulted, touched, or threatened you in any way. I have not found it reasonable or proportionate to obtain accounts from the attending officers as the footage provided clearly disproves your allegation. The service provided was acceptable. 18/01/2025 This date is mentioned in your original complaint submission dated 11/02/2025, where you say: Met Police acted unprofessionally 18/1/2025 get the London Ambulance Service to threaten me that I was SCREAMING and SHOUTING when the Police came because I told them I know my RIGHTS inside of my HOME. I have checked police indices and reviewed the safeguarding report 01/7062029/25 created by PC West. They record concerns around your mental health. It looks as though officers’ felt you had mental health concerns and referred your call to the LAS. Again, I am sorry that you are going through a hard time with your mental health, however officers acted appropriately on this date. The service provided was acceptable. 20/01/2025 This date is mentioned in your letter to the Commissioner’s Office, where you say: 20th Jan 2025 CAD 4455/20Jan25 – Constable came to my home and his intention was thwarted by my CCTV. 20th Jan 2025 CAD 4349/20Jany25 – The Operator could hear Ms Gilchrist outside my window and outside my door making violent threats. You also mention LAS attendance on that date – as previously explained; I cannot investigate complaints relating to those who work for the LAS. I have reviewed the CADs you have mentioned. CAD 4349/20JAN25 – I can confirm the Operator noted that they could hear someone constantly shouting to you calling you a ‘LIAR’. Thus, the operator has noted your call about your neighbour, and confirmed they could hear someone shouting. The operator has correctly dispatched a unit, who have attended your address and updated a previous investigation report. CAD 4455/20JAN25 was linked to the above CAD for the same result. The service provided was acceptable. 30/01/2025 This date is mentioned in your letter to the Commissioner’s Office, where you say: Jan 30th 2025 2547AS Potter 10:14/30/Jan25 – Failed to produce injunction on which I will be allegedly jailed for breaching I have searched police indices for any calls on 30/01/2025. I cannot find any trace of what incident you are referring to. I conducted an evidence trawl of PC Potter 2547AS however cannot see any BWV saved for 30/01/2025. I conducted a general evidence trawl of any BWV from your address on 30/01/2025 and it does not appear any officer recorded any BWV on that date. I can see however that PC Potter was at your address on 11/12/2024 which I believe is part of PC/2268/24 as is tagged with the subject ‘Complaint’. I therefore believe this concern has already been addressed and will not be taking any further action. Overall, having reviewed the above evidence in a reasonable and proportionate manner, I believe the police response to a number of your calls throughout January have been appropriate in the circumstances. I am very sorry that you are going through a difficult time health wise. Ultimately I have found that the service provided to you was acceptable. Action Taken I have investigated this concern and I believe that all reasonable and proportionate lines of enquiry have been pursued. Action Taken Recording Category Learning Explanation Provided None identified Your right to a review If you are unhappy with the way your complaint was handled, or with the final outcome, you can apply for a review. Reviews are dealt with by either the Independent Officer for Police Conduct (IOPC) or the Mayor’s Office for Policing and Crime (MOPAC) and we have listed the review body for your complaint below. Relevant Review Body Independent Office for Police Conduct (IOPC) Ways to make a review request • Email – NorthCasework@policeconduct.gov.uk • Online Form – Via the IOPC’s website using the following link: http://www.policeconduct.gov.uk/complaints-reviews-and appeals • By post – IOPC, PO Box 473, Sale. M33 0BW Review to be received by 15/05/2025 Thank you for raising your concerns We understand that the outcome of your complaint may not be to your satisfaction, but we would like to thank you for taking the time to raise your concerns. GDPR – Any personal data submitted in the course of making a complaint will be processed and used to provide an outcome to that complaint. Any right to Review will mean that the MPS will provide that data to the Relevant Review Body for the purpose of conducting that review.
Our Guide To Your Complaint
What will this guide tell you?
This guide explains the principles of our complaints system, how we handle complaints, and
the possible outcomes.
What can I complain about?
If you think you have been treated unfairly by the police or the standard of service you
received was unacceptable you have the right to make a complaint.
A complaint can be made about the conduct of any person serving with the police, i.e. a
police officer, police staff member, special constable, designated volunteer or a person
contracted to provide services to the Met Police.
You can also complain about how a police force is run. For example, you can complain about
force-wide crime initiatives, the organisation of policing resources and general policing
standards.
There is no time limit for making a complaint. However, if you complain about something
that happened more than 12 months ago, you should explain why you didn’t complain
sooner.
Who can make a complaint?
You can make a complaint if:
You were directly affected by the behaviour of our police officers, special constables,
members of police staff, volunteers or contractors.
Witnessed an incident – for example, you were present when an incident took
place or were close enough to see or hear the incident (you cannot claim to have
witnessed an incident if you have seen it on television or social media).
Have been adversely affected by the conduct or matter complained about – this
means that the actions of the police have indirectly affected you, for example you
have suffered any form of loss, damage, distress or inconvenience as a result of the
matter complained about, or you have been put in danger or otherwise put at risk of
being adversely affected.
1
You could be acting on behalf of someone in any of the people listed above – for example, a
family member, friend, legal representative or any other person of their choosing. You may
be able to make a complaint if you are a parent or guardian.
Persons serving with the police force cannot make a complaint about incidents and officers
in their own force. This does not mean they are unable to raise concerns, there are other
ways to do this such as internal conduct investigations and the staff resolution process. This
just means that they will not have the statutory rights of a complainant.
What can you expect when you complain?
You can expect:
Contact from us to get some further details
To be asked what you would like to happen
To be listened to and treated fairly
To be updated about the progress of your complaint
To be told the outcome of your complaint when it has been finalised
If your complaint has been formally recorded and you are not happy with the
outcome, you can request an independent review
How will my complaint be handled?
By law all complaints against the police must be logged. We make an initial assessment of
how your complaint may be dealt with and we will contact you to find out what you would
like to happen.
Your complaint may be dealt with in one of the following ways:
Early contact – A complaint handler will make contact with you as soon as possible
after you raised your concerns. They may be able to provide an explanation or an
apology, or other information to assure you that appropriate action is being taken.
Their aim is to try and resolve your issues and create an environment for learning
where people learn from mistakes made.
By investigation – If the complaint is serious enough to warrant disciplinary action
then it will be investigated and an investigator will be appointed.
In some circumstances, no further action may be taken.
2
We’ll ask you how you’d like to be contacted, keep you informed on the progress, write to
you to tell you the outcome and explain your right to an independent review.
However we deal with your complaint, it is important to us.
Will my complaint be referred to the Independent Office for Police Conduct (IOPC)?
When we receive your complaint, we consider whether it should be referred to the IOPC.
The most serious incidents must be referred to the IOPC – whether someone has made a
complaint or not. For example, if police actions result in a member of the public being
seriously injured or dying:
while in custody
after they’ve had contact with the police
as a result of a police shooting
in a road accident involving the police
We can also refer incidents to the IOPC if we have concerns, for instance about the conduct
of our officers or staff. The IOPC can direct us to record incidents and then ‘call them in’.
The IOPC may choose to investigate these cases themselves, independently of us.
Further information regarding referrals to the IOPC can be found in the IOPC’s Statutory
Guidance.
How often will I be updated?
Keeping you informed is one of our key priorities; our updates should be regular and
meaningful. Our first update will be provided promptly, in writing, and, at the latest, within
four weeks of the start of the handling of your complaint.
Further updates will be provided at least every four weeks.
How long will my complaint take to deal with?
We aim to deal with complaints in timely a manner, however there is no time limit on how
long we will take to deal with your complaint. The person dealing with your complaint
should be able to tell you how long it is likely to take.
3
Who will be involved in dealing with my complaint?
This depends on how your complaint will be handled. Your point of contact will be either a:
Complaint handler – if your complaint is being dealt with through early contact, or
Investigator – if your complaint is being investigated as there is an indication a
criminal offence may have been committed or the behaviour may justify disciplinary
proceedings.
You may also see the role, ‘appropriate authority’ used in your complaint report. This is the
person who assesses and makes decisions about your complaint at various stages in the
complaint process.
What are the possible outcomes?
We will send you a report to explain how we have dealt with your complaint. If our service
didn’t meet the standards expected, we will inform you of the action we are taking.
Possible outcomes could include:
An explanation or apology for what has happened
Training to further develop our officers and staff
Making changes to our policies or procedures
Giving advice to the officer or person you have complained about so that their
performance improves
Referring your case to the Crown Prosecution Service. The CPS is responsible for
deciding if criminal charges should be brought.
Referring the case for misconduct proceedings.
There may not be enough information to take action over your complaint. If this
happens it may just mean there is not enough evidence available
In some cases, we may agree with you that something went wrong, but decide that
no other action is appropriate
How do we learn from complaints and dissatisfaction?
Learning from complaints helps to improve the way we do things and stop the same thing
from happening again. As well as learning from individual cases, we use information from
our complaints system to monitor performance and identify potential learning for us as an
organisation.
4
What if I am still unhappy?
If we were dealing with your concerns through early resolution and you aren’t happy, we
will record your complaint and appoint a complaint handler.
If you are still unhappy after we have handled your complaint, you can ask for a review.
Reviews are dealt with by either the Independent Officer for Police Conduct (IOPC) or the
Mayor’s Office for Policing and Crime (MOPAC). The report we send you when we have
finished dealing with your complaint tells you the review body for your complaint. You need
to apply within 28 days or your application won’t be accepted, unless there are exceptional
circumstances for the delay.
The review will consider whether or not the handling of your complaint was reasonable and
proportionate.
Did you know?
The police complaints process has no means by which to deal with financial claims
for compensation against the Met. Money cannot be awarded via the complaints
procedure, regardless of the outcome. If you wish to seek compensation for
something the police have done, please write to: Directorate of Legal Services,
Metropolitan Police Service, 10 Lambs Conduit Street, London WC1N 3NR. Please be
sure to include your full name and contact details, your case or report number (if
applicable), the name or shoulder number of any Met officer, staff or volunteer
involved and your reasons for claiming compensation.
The majority of complaints where mistakes are identified are resolved with learning
and development after the complainant’s feedback has been taken on board. This is
even more important under the new complaint legislation and the introduction of
the Reflective Practice Review Process.
Legislation in relation to police complaints has changed from 1 February 2020 with
the implementation of the Police (Complaints and Misconduct) Regulations 2020.
This allows for police complaints to be dealt with in a reasonable and proportionate
manner and at the appropriate level. This supports both the efficiency and fairness
of the complaints system.
5
How can I find out more information?
Further information can be found in the following documents:
The IOPC Statutory Guidance
https://www.policeconduct.gov.uk/sites/default/files/Documents/statutoryguidance
/2020_statutory_guidance_english.pdf
Police Reform Action 2002
Police (Complaints and Misconduct) Regulations 2020
Complaints Resolution Unit Satisfaction Survey
This survey is being run by the Met Police Complaints Resolution Unit. You are invited to participate in this survey because you have made a complaint, or did so on another person’s behalf, in relation to the level of service we provided or the conduct of our officers.
We want to hear your views on how your complaint was handled. This will help us improve what we do. For this reason we value and will act on your feedback. The survey should take you no longer than five minutes to complete
The information you give us will be used for analysis purposes, and may be published in anonymised form. We will never publish the comments you make or any other information you give us in a way that can be used to identify you.
Before completing the survey please note that:
- We are unable to alter the outcome of the investigation into your complaint. We are also unable to respond to any specific comments about the handling of individual complaint cases submitted by respondents in the course of completing this survey.
- Completing the survey does not constitute an application for an independent review of the Met Police handling of your complaint.
Privacy note
Whenever you press ‘Next’, the answers that you have provided will be submitted and may be included in the results.
If at any stage you decide that you do not want your answers to be included in the results, you can press ‘Exit and clear survey’.
This will clear all answers you have submitted up to that point.
Questions
* How easy was it to access the complaints system?
Choose one of the following answers
- 1 – Very easy
- 2 – Easy
- 3 – Neither difficult or easy
- 4 – Difficult
- 5 – Very difficult
* How satisfied were you in how your complaint was dealt with?
Choose one of the following answers
- Very satisfied
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
- Very dissatisfied
* How satisfied were you with the outcome of your complaint?
Choose one of the following answers
- Very satisfied
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
- Very dissatisfied
Do you have any comments about how the complaints process could be improved?
* Your feedback has the potential to help improve the quality of service for all. Would you be happy to provide your complaints reference number? This means we will be able to identify you and link your survey response to your complaint.
Choose one of the following answers
- Yes
- No
SubmitExit and clear survey
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