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Dear Student,
Thank you for contacting the Disability and Dyslexia Team.
Due to the bank holiday weekend, our service will be closed from 5pm Thursday 17 April and will reopen 9am Tuesday 22 April. We will not be reviewing emails during this period.
If you are a student and in need of wellbeing support over the Easter weekend call 0800 031 8227 to speak with a trained professional. Please do not delay accessing support if needed right now. 24/7 Wellbeing Support for UEL Students: for free confidential advice and support anytime. (Including Weekends and Bank Holidays).
Other support available:
Security available 24/7: 020 8223 7771
All students and staff can make use of our Report and Support tool, available online.
Where to get urgent help for mental health – NHS – call 111 and select the mental health option.
We aim to respond to your email within 5 working days. In the meantime, please see the information below which may be helpful.
Appointments
To ensure a prompt response to your query, we encourage you to book an appointment:
- New students with a diagnosis: Call 0208 223 4444 to book a registration appointment to discuss your support needs and access your Teaching and Learning Support Recommendation (TLSR).
- Registered students (with a TLSR): Call 0208 223 4444 to book a drop-in appointment to discuss your query.
- Disability Student Allowance: UEL DSA Team offer appointments to access advice and guidance about DSA as well as help on how adjustments can be made to your DSA. Appointments can be booked by calling 020 8223 4118 or by email:dsa@uel.ac.uk
Other Information
Students without a diagnosis: Explore our screening page for Dyslexia, ADHD, and other Specific Learning Differences (SpLDs): Testing for Dyslexia and other SpLDs.
- Technology Support: EDU-Tech Drop-in sessions offer free technology training via MS Teams. Get help with notetaking apps, essay planning tools, DSA software, and more! Visit the EDU-Tech Drop-in booking form to book your session: EDU-Tech Drop-in Microsoft booking form Sessions are available 2pm – 5pm every other Wednesday and Thursday.
Wellbeing Support
If you need immediate wellbeing support, please use the following resources:
- UEL Telephone Counselling:Phone: 0800 031 8227 WhatsApp/SMS: Text ‘Hi’ to +44 7418 360 780 Open 24 hours 7 days a week
- Shout: Text ‘Shout’ to 85258 or visit Shout 85258
- Mind Helpline: 0300 123 3393 or visit Mind
- Samaritans: 116 123 or visit Samaritans
- Online Mental Health Support: Mental Health Foundation
Urgent Support
In urgent situations, please contact your GP, NHS 111, the police (101 for non-emergencies, 999 for emergencies), or your local Accident & Emergency department.
Best Wishes,
The Disability and Dyslexia Team
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