To Zaiba Quershi acting as CEO
Housing For Women 26-03-2025
Subject: Formal Notice of Complaint and Legal Warning Regarding Unlawful Conduct – Urgent Redress Required
Dear Zaiba Quershi acting as CEO,
Upon accessing the customer portal today, I observed with serious concern that all data relating to my account has been inexplicably removed, despite your legal obligation under the Limitation Act 1980 and Data Protection Act 2018 to retain such records for a minimum of six years.
I trust this is an error and expect the full data set to be restored promptly from your system backups, in accordance with your statutory data retention obligations. Once restored, the records will confirm that there have been no valid court proceedings issued – specifically no Injunction, no ASBO, no Claim for Possession, and no valid Notice filed with the Local Authority or issued by any competent court. This absence of legitimate court documentation is deeply telling.
You are already aware that I submitted a lawful and documented request via the official RESOLVER system (Ref: 10993593) on 28-02-2025, which you chose to ignore. Your continued silence and failure to produce any valid court-issued documents strongly indicate that you were aware no such filings existed – a matter now forming the basis of a criminal complaint and a Statutory Declaration, both of which are attached to this notice for the record.
Serious Criminal Allegations
The conduct described above appears to constitute a coordinated extortion racket, involving:
- Knowingly unlawful data access and use in violation of the UK General Data Protection Regulation (UK GDPR)
- Threats and intimidation towards a vulnerable individual without legitimate legal authority
- Conspiracy to Defraud (see R v Hollinshead [1985] AC 975)
- Mail Fraud through misrepresentation and deceptive correspondence
- Forgery and Counterfeiting of legal documents contrary to the Forgery and Counterfeiting Act 1981
- Trespass and unauthorised surveillance
- Misuse of private information (Campbell v MGN Ltd [2004] UKHL 22)
- Child endangerment and abuse, through unlawful pressure impacting dependents
- Defamation under the Defamation Act 2013
- Conspiracy to Pervert the Course of Justice
- Violations under the Proceeds of Crime Act 2002 (POCA)
Moreover, your actions are causing alarm, distress and public humiliation, especially to vulnerable persons – which can also engage Section 2A of the Protection from Harassment Act 1997, and may be deemed gross misconduct under the Health and Safety at Work etc. Act 1974, where employers owe a non-delegable duty to protect individuals from psychological harm.
Potential Criminal Penalties
These are not mere procedural failings. They are potentially indictable criminal offences, carrying substantial prison sentences, asset forfeiture, and permanent reputational damage. If prosecuted:
- Conspiracy to Defraud carries up to 10 years imprisonment
- Data Fraud and Misuse under DPA 2018/UK GDPR – fines up to £17.5 million or 4% global turnover
- Forgery or Counterfeit Legal Filings – up to 10 years imprisonment
- Harassment or Intimidation – 6 months to 5 years, depending on severity
These behaviours fall under the current public campaign against fake legal proceedings, fraudulent court orders and racketeering scams, led by Scambuster TV. This matter may be referred to them for further investigation and awareness.
Demand for Redress and Amicable Settlement
To avoid immediate escalation – civil and criminal – you are hereby invited to resolve this matter without litigation by:
- Issuing a formal written apology for the distress and unlawful acts
- Proposing a settlement and redress plan for the damage caused
- Supplying a copy of your Director’s and Officer’s Liability Insurance certificate
- Providing a claim form for initiating redress through your internal insurance channels
Should this not be resolved within 14 days, please be advised that legal action will commence, including but not limited to:
- Civil claims for damages, defamation, and data misuse
- Filing of criminal complaints with the Metropolitan Police Economic Crime Unit
- Public referral to Scambuster.tv for exposure of this scheme
- Reporting to the Information Commissioner’s Office (ICO) and Action Fraud
This communication should be retained as part of the legal record and must be disclosed to your compliance, legal, and governance departments.
Yours sincerely,
Mervelee Myers
Cc to whom it may concern – All Rights Reserved
mervelee.nemhard10993593@email.resolver.co.uk
On Wed, 26 Mar 2025 at 13:01, Mervelee Myers <ratty.nembhard1956@gmail.com> wrote:
Here is the link to the latest https://youtu.be/BHZg4-GbBrs?si=CGScVwQgwv_BIqjA
MM https://youtu.be/l8On25QS53M?si=ItH02D59wf8zgJ45
MM https://youtu.be/bE2fcj1g7E8?si=yOuGKxKE5KVWXbtg
MM https://youtu.be/W8HNJYxKzdk?si=KWPebWahM8X39Ok-
MM https://youtu.be/GfxJh1QOPTI?si=kwOjwj9BjLWdoMzw
MM https://youtu.be/FOGwwIMgl9E?si=bdsDYJxZmRDsIT5j
MM https://youtu.be/io2KUFZzfK8?si=B1L5Y8M9PQbJN1fz
MM https://youtu.be/pNzbpwvFHCI?si=xMFiXhvRYkcRRCIp
MM https://youtu.be/Nc0mYQqa6HU?si=h1Vn5hiDTJ0Njo2N
MM
21-Oct-2024
Ms Mervelee Myers
16 Alma Grove
London
SE1 5PY
Dear Ms Mervelee Myers
Stage 1 response to your complaint ref: 2024000273
My reference: 2024000273
I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to
provide you with HfW’s response.
You complained to HfW about:
1.
2.
3.
4.
5.
6.
You would like to complain in relation to requesting a toilet seat repair/replacement which was
installed by MCP following on from a flood repair last month.
You have been advised by MCP & H4W that this would fall under tenant responsibility, which
you disagree with as the toilet seat was broken shortly after the seat was fitted, thus you
reported this to MCP as a faulty/defective toilet seat.
You also contacted H4W Customer Services Team to advise of the issue as you were unable
to get hold of MCP.
You informed Customer Services of the situation and advised that the top part of the toilet has
broken off from the basin of the toilet which was due to no fault of your own and that it required
repairing/replacing.
Customer Services reiterated the circumstance to Repairs who advised that this would still be
the tenant’s responsibility which you are dissatisfied with and are still requesting for the toilet
seat issue to be resolved.
You sent a follow up email on 24/09/24 after receiving your stage 1 acknowledgement
outlining for MCP specifically to be included and requesting compensation for your friend’s
phone falling down the toilet as a result of the toilet seat being broken.
I understand that to resolve your complaint you are seeking a repair of your toilet seat and
compensation for a friend’s phone that fell down the toilet as an apparent result of your toilet seat
being broken.
In investigating your complaint, I have considered the above points and reviewed the information
around the case as follows:
1.
2.
3.
4.
5.
6.
We have acknowledged your complaint as we must as part of our stage 1 of our internal
complaint procedure.
You have been correctly advised that this falls under the tenant responsibility.
Confirmed that Customer Services were contacted.
Confirmed that you advised that the top part of the toilet has broken off from the basin of the
toilet which was due to no fault of their own and that it required repairing/replacing.
It is correct that you reiterated to Customer Services the circumstance and Repairs advised
that this would still be the tenant’s responsibility which you are dissatisfied with and still
requesting for the toilet seat issue to be resolved. Again, this was confirmed that it is the
tenant’s responsibility.
Weat H4Wtake no responsibility for the phone of a friend allegedly falling into the basin
We would reiterate that the responsibility for the replacement of the toilet seat is one for the tenant
and H4W have advised you of this several times, it would seem that we are at an impasse with this
particular point so as a compromise, and without any acceptance of failure, we will arrange on this
occasion only to replace the toilet seat for you to draw this matter to a close.
This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to
complain to HfW. I hope that this letter shows that your feedback has been fully considered and
hope that you are satisfied with this response.
If you are dissatisfied with our response, you should reply within 20 working days explaining why
you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed
to: complaints@h4w.co.uk or by hard copy to:
HfW Complaints Team
Sixth Floor, Blue Star House
234-244 Stockwell Road
London
SW99SP
Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal
complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online
at:
https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf
As a registered social landlord, we strive to adhere to the principles outlined in the Housing
Ombudsman’s Complaint Handling Code, which can be viewed online at:
https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf
Kind regards,
John Wheatman
Head of Asse
23-Sep-2024
Ms Mervelee Myers
16 Alma Grove
London
SE1 5PY
Dear Ms Mervelee Myers,
Formal complaint– Acknowledgement
Stage 1 Complaint acknowledgement– Case Ref: 2024000273
Our Ref: 2024000273
Please accept this letter as acknowledged receipt of your stage 1 complaint dated 23/09/2024.
• Tenant would like to complain in relation to requesting a toilet seat repair/replacement which
was installed by MCP following on from a flood repair last month. The tenant has been
advised by MCP & H4W that this would fall under tenants responsibility, which they disagree
with, as the toilet seat was broken shortly after the seat was fitted, therefor the tenant
reported this to MCP as a faulty/defective toilet seat. The tenant also contacted H4W
Customer Services Team to advise of the issue as they were unable to get hold of MCP. The
tenant informed Customer Services of the situation and advised that the top part of the toilet
had broken off from the basin of the toilet which was due to no fault of their own and that it
required repairing/replacing. Customer Services reiterated the circumstance to Repairs who
advised that this would still be the tenants responsibility which the tenant is dissatisfied with
and is still requesting for their toilet seat issue to be resolved.
We received your complaint on 23/09/2024 and will endeavour to respond as soon as possible and
in any event no later than 04/10/2024, being 10 working days after the day your complaint was
acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that
timeframe.
Your stage 1 complaint is being handled by Alyshia Watson. If you have any queries, please feel
free to contact the complaints coordinator on complaints@h4w.co.uk. If any additional factors come
to light which are relevant to your complaint, please do not hesitate to contact us so that these can
be considered.
Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy
can be viewed online at:
https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf
As a registered social landlord, we strive to adhere to the principles outlined within the Housing
Ombudsman’s Complaint Handling Code, which can be viewed online at:
https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf
Kind regards,
Customer Services Tea
06-Feb-2024
Ms Mervelee Myers
16 Alma Grove
London
SE1 5PY
Dear Ms Mervelee Myers,
Formal complaint– Acknowledgement
Our Ref: 2024000031
Stage 1 Complaint acknowledgement– Case Ref: 2024000031
Please accept this letter as acknowledged receipt of your stage 1 complaint dated 2/6/2024.
In summary, we understand the resident is complaining about:
The landlords handling of reports of anti-social behaviour, primarily noise
from a neighbour
The resident has explained that they are looking for the following to resolve the
complaint:
To address the noise
To respond to the complaint
Weraised your complaint on 06/02/2024 and will endeavour to respond t as soon as possible and in
any event no later than 19/02/2024, being 10 working days after the day your complaint was
acknowledged. If we are unable to respond to you by then, we will advise you of an extension of that
timeframe.
Your stage 1 complaint is being handled by Ethel Fosu. If you have any queries, please feel free to
contact the complaints co-ordinator on complaints@h4w.co.uk . If any additional factors come to
light which are relevant to your complaint, please do not hesitate to contact us so that these can be
considered.
Your stage 1 complaint is being investigate in line with our Complaints Policy. A copy of this policy
can be viewed online at:
https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf
As a registered social landlord, we strive to adhere to the principles outlined within the Housing
Ombudsman’s Complaint Handling Code, which can be viewed online at:
https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf
Kind regards
Mrs Mervelee Myers
16 Alma Grove
London
SE1 5PY
Dear Mrs Myers,
Re: Mediation
I hope you are well.
4th July 2023
I amcontacting you in regards to the offer of mediation.
This offer has been made in hope to reslove the long standing anti social behaviour matter between yourself
and your neighbour.
Whilst there are no guarantees that mediation will help to reslove this matter completely, it is a positive step
in giving both parties an opportunity to effectively communicate their stance/issues to reach a solution to
reslove the matter.
Please contact customer services on 0207 501 6120 and inform them if you would like to accept or decline
this offer by Monday 10th July 2023.
Thank you.
Yours sincerely,
Housing for Wome
Mrs Mervelee Myers
16 Alma Grove
London
SE1 5PY
Dear Mrs Myers,
RE : ASB- LEGAL PROCEEDINGS
19th June 2023
I write to you as the occupier of 16 Alma Grove SE1 5PY. I wish to advise you that further complaints of Anti
Social Behaviour have been made against you or members of your household.
These complaints relate specifically to the:- Harassment of your neighbour- Your unacceptable conduct towards staff of H4W
These complaints have been investigated and substantiated. Housing for Women has a duty to support their
tenants should they be the victims of unreasonable disturbance or nuisance.
In this regard, you should be aware that this case has been esclated to legal proceedings to resolve the
matter.
Should you wish to discuss this matter further, please contact H4W on 0207 501 6120.
Yours sincerely,
Housing for Wome
14-Nov-2022
14-Nov-2022
MsMervelee Myers
16 Alma Grove
London
SE1 5PY
Dear Ms Mervelee Myers
Stage 1 response to your complaint ref: 2022000052
Myreference: 2022000052
Please ask for: A.Watson
I have reviewed your complaint at stage 1 of our internal complaint procedure and am writing to provide you
with HfW’s response.
You complained to HfW about:
· Lengthoftimetoreplace the broken radiator
· Handlingofyour external door repairs
· Lackofcommunicationregarding the tree removal
· Outstanding repairs to the broken fence
· Lengthoftimetoreplace the glass to the communal door
· Reportsofanti-social behaviour regarding your neighbour
I understand that to resolve your complaint you are seeking:
· Thefencetoberepaired
· Apologyregarding complaint handling
· Clearcommunication regarding who is responsible for the tree removal
· ForH4Wtoacceptnegligence
· Apologyforamemberofstaffhanging up the phone
· Complainttoberesolved amicably
In investigating your complaint, I have considered the following:
· Reviewedourpolicy
· Spokewithourcontractors
· Reviewedourcontractors’ systems
· Reviewedourservice standards
I spoke with our heating contractor Watret with regards to the broken radiator. They advised there were no
repairs reported with regards to a broken radiator in the last six months but there have been repairs raised
regarding the heating not working. A heating engineer attended on the 27th October 2022 and advised there
was nofault found and gave you a demonstration on how to use the Honeywell wireless room stat. He also
wrote down instructions on how to operate it.
I therefore deem this part of your complaint not upheld.
I reviewed our contractor, MCP’s portal to investigate the repairs reported regarding your front door. There
are no reports in the past year, of a repair being raised regarding a fault to the lock on the front door.
I therefore deem this part of the complaint not upheld.
Oninvestigating the communication between H4W and yourself, I was unable to find evidence that
demonstrated we had been clear with a decision regarding the tree removal. I can confirm that it is the
resident’s responsibility to maintain the garden. This will include the removal of a tree.
Wearesorry we were not clear in our communication and for the delay in responding back to you.
This section of the complaint is upheld.
It was reported on the 23rd February 2022 a repair to the gate and fence was required. A make safe was
carried out but inline with our policy, it is the resident’s responsibility to repair/replace a fence that divides
two gardens. After reviewing the photos held on the contractor’s portal that the fence in question divides
two gardens. We therefore are unable to fulfil your request by repairing/replacing the fence.
Onthe 22nd May 2022 it was reported to our repairs contractor, the communal door had a smashed pane of
glass. A board up was completed to the broken glass on the 22/05/2022. The glass was replaced on the 18th
July 2022 which is outside of our standard timescales.
I therefore deem this section of the complaint upheld.
I have requested an anti-social behaviour case is opened on your behalf. My colleague from the complaints
department will contact you with the case reference number.
I was unable to find any evidence of a complaint being logged relating to the above issues you have raised
with us. Therefore, I am unable to review the complaint handling.
I amsorry you had to report a staff member terminating your call when you contacted us. We take reports of
poor conduct by our inhouse staff and contractors very seriously. We appreciate that you found this
experience unpleasant, and we assure you that it was not representative of the services we aim to deliver.
This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW.
I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied
with this response.
If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain
dissatisfied and what you are seeking as an outcome. This reply should be addressed to:
complaints@h4w.co.uk or by hard copy to:
HfWComplaints Team
Sixth Floor, Blue Star House
234-244 Stockwell Road
London
SW99SP
Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint
procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at:
https://hfw.org.uk/media/70234/complaints-policy-sept-2021.pdf
As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s
Complaint Handling Code, which can be viewed online at:
https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Complaint-Handling-Code.pdf
Kind regards,
A.Watson
Property Service Manage
Fight4justice 