When we take enforcement actions, we may do so either on a specific piece of content (e.g., an individual post or Direct Message), on an account, or employ a combination of these options. In some instances, this is because the behavior violates the X Rules. Other times, it may be in response to a valid legal request from an authorized entity in a given country. Below are some of the enforcement actions that we may take.
Post-level enforcement
We take action at the post level when a specific post violates the X Rules, including posts that share or reproduce other posts by posting screenshots, quote-posting, or sharing post URLs that violate our Rules.
A few of the ways in which we might take action at the post level include:
Limiting post visibility: Where appropriate, we will restrict the reach of posts that violate our policies and create a negative experience for other users by making the post less discoverable on X. This can include:
- Excluding the post from search results, trends, and recommended notifications
- Removing the post from the For you and Following timelines
- Restricting the post’s discoverability to the author’s profile
- Downranking the post in replies
- Restricting Likes, replies, Reposts, Quote posts, bookmarks, share, pin to profile, or Edit post
Excluding the post from having ads adjacent to it: Starting in April 2023, posts identified as violating our Rules will begin to receive labels informing both post authors and viewers that we limited the post’s visibility.
Authors will be able to submit an appeal on the label if they think we incorrectly limited their post’s visibility.
Requiring post removal: When we determine that a post violated the X Rules and the violation is severe enough to warrant post removal, we will require the violator to remove it before they can post again. They will need to go through the process of removing the violating post or appealing our removal request if they believe we made an error. The post will be hidden from public view with a notice during this process.
Labeling a post: If we determine a post contains misleading or disputed information per our policies that could potentially lead to harm, we may add a label to the content to provide context and additional information to users. In these cases, Community Notes may also be visible on posts to provide additional context.
Notice of public interest exception: We may determine that it is in the public interest for a post that would otherwise be in violation of our rules to remain accessible on our service. When this occurs, we will place the post behind a notice and limit its visibility. Learn more about the public interest exception.
Direct Message-level enforcement
Stopping conversations between a reported violator and the reporter’s account: In a private Direct Message conversation, when a participant reports the other account, we will stop the violator from sending messages to the account who reported them. The conversation will also be removed from the reporter’s inbox. However, if the reporter decides to continue to send Direct Messages to the violator, the conversation will resume.
Placing a Direct Message behind a notice: In a group Direct Message conversation, the violating Direct Message may be placed behind a notice to ensure no one else in the group can see it again.
Account-level enforcement
We take action to suspend an account if we determine that a user has engaged in repeated violations of our policies and/or violated specific policies that cause significant risk to X (i.e. posting illegal content, attempts to manipulate our platform or spam users, using our platform to incite violence, etc.) or pose a threat to our users (fraud, user privacy violations, violent threats, targeted harassment, etc.).
Placing an account in read-only mode: We may temporarily limit an account’s ability to post, Repost, or Like. The user can read their timelines and will only be able to send Direct Messages to their followers.
Verifying account ownership: We may require an account owner to verify ownership with a phone number or email address. Note that when an account has been locked pending completion of a challenge (such as being required to provide a phone number), it is removed from follower counts, Reposts, and Likes.
Users can appeal account suspensions if they believe we made an error. They can do this through the platform interface or by filing a report.
Actions we may take against non-violating content
Placing a post behind a notice: We may place some forms of sensitive media like adult content or graphic violence behind an interstitial advising viewers to be aware that they will see sensitive media if they click through. Learn more about how to control whether you see sensitive media.
Withholding a post based on age: We restrict views of specific forms of sensitive media such as adult content for viewers who are under 18 or viewers who do not include a birth date on their profile with interstitials.
Withholding a post or account in a country: We may withhold access to certain content in a particular country if we receive a valid and properly scoped request from an authorized entity in that country. Read more about country withheld content.
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| Hi MERVELEE MYERS ,Your Radio Show & Podcast Interview with Makonnen Sankofa at 01:15pm (UK, Ireland, Lisbon Time) on Friday, March 14, 2025 has been canceled.Cancellation Reason: I am sick. Please reschedule our interview for another date and time. |
Tell us what you think…
…following your contact with Nationwide on 12 March 2025.
Here in the Nationwide Feedback Team, we’re on a mission to improve Nationwide’s service.
Your feedback will help us to support all of our customers by making our products and services as good as they can be.
We’d really appreciate it if you could tell us what you think by taking this short survey.
Thank you – Nicola, Hollie and Paul
The survey is supported by our research partners, Kantar. All your answers are strictly confidential and will only be shared with Nationwide. You can request to remain anonymous to Nationwide later in the survey.
If you’d like to contact Nationwide, please visit the ‘Contact us’ page on nationwide.co.uk.
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| Hi MERVELEE MYERS ,Your Radio Show & Podcast Interview with Makonnen Sankofa at 01:00pm (UK, Ireland, Lisbon Time) on Tuesday, April 1, 2025 is scheduled.This is a recorded interview which will be held online via Zoom.This is an audio only interview so you don’t need to have your web camera on.This interview has no time limit. Most interviews last between 20-45 minutes.Location:This is a Zoom web conference.You can join this meeting from your computer, tablet, or smartphone. https://us02web.zoom.us/j/86521675073?pwd=cRLPTR6gA6VYbrMlBUalThNj7dwo5t.1 Password: 600867 One tap mobile: +1 305 224 1968,,86521675073# +1 309 205 3325,,86521675073# You can also dial in using your phone. US: +1 305 224 1968, +1 309 205 3325, +1 312 626 6799, +1 646 931 3860, +1 929 205 6099, +1 301 715 8592, +1 346 248 7799, +1 360 209 5623, +1 386 347 5053, +1 507 473 4847, +1 564 217 2000, +1 669 444 9171, +1 669 900 6833, +16892781000, +1 719 359 4580, +1 253 205 0468, +1 253 215 8782 Meeting ID: 865-216-75073 Find your local number: https://us02web.zoom.us/u/kenjbB50TxYour Answers:Mobile Phone Number+44 7950 618083 This event should automatically show up on your calendar. If needed, you can still add it manually:Add to CalendarMake changes to this event:RescheduleCancel |
Thank you for contacting the Southwark Learning and Development Team.
We understand that you will have questions from time to time about your account, course attendance, password reset, etc. However, due to the high volume of queries we receive on a daily basis, we are not able to reply to all individual emails.
Therefore, we have created some frequently asked questions (FAQs) below to help you find an immediate solution to the most common queries we receive. Please note that if your email is related to any of the questions below, you will not receive a reply to your email.
We aim to respond to all queries, not related to the FAQs, within 72 hours.
Frequently asked questions
I get the message “Invalid login, please try again” when I’m trying to log in to My Learning Source. Can you reset my password?
Refer to the table below to find the right solution for your type of account:
| Type of account | Solution |
| Existing Southwark permanent employee, agency staff, partner organisation member, student, trainer or other | Your username is your Southwark email address as entered on the Employee Self-Service (ESS/SAP). You can reset your password by clicking on “Forgotten your username or password?” on the log in screen. Contact support@learningpool.com or call 0845 074 4114 for further support. |
| New Southwark permanent employee | Note that your account will be automatically created up to 5 working days after your start date. Your username is your Southwark email address as entered on the Employee Self-Service (ESS/SAP). On your first log in, use password Welcome1 (case sensitive). You will then be prompted to change this to your own. |
| New agency staff, partner organisations, students, trainers and others | You must first submit a new account request form. 1. Click on “Create new account/Support” on the log in page2. Click on “Create new account”3. Fill the form in full4. Confirm your email address via the email sent to you The Learning and Development Team will review your form and aim to respond within 72 hours. |
How do I access an online course via Zoom or Teams?
Most training courses are now delivered online and you must sign up to a session in order to receive a link to the training. The link is created and emailed to learners in advance via the training provider (for external courses). For internal training, the link may come from the trainer or the Learning and Development Team. We recommend not using the Citrix environment for online courses. You can test your Teams access here. The “Waiting for others to join…” screen indicates that a real call would work normally.
Can I cancel a course?
Yes. You can do this by:
1. Logging on to My Learning Source
2. Clicking on “My Learning” and on “Record of Learning” (or searching for the course title)
3. Clicking on the course you want to cancel
4. Selecting “Cancel booking” next to the date you signed up to
Course cancellations must be done by the learner. Please note that if you cancel less than 7 days before the learning takes place or fail to attend, you will be charged a penalty fee, even if the course is free.
Can I book a training room in Tooley Street on the Ground Floor?
The Learning and Development team manage bookings for the training rooms on the Ground Floor of Tooley Street (GO1A, GO1B, GO1C, GO6 and G11).
In certain circumstances, you can book one of our rooms:
· For after 17.00 – this may require a risk assessment
· Within the next two weeks and providing no other training is planned by the L&D Team at that time
· For internal training and providing no other training is planned by the L&D Team at that time
Before you contact us, you will need to check the room availability on Resource Scheduler and then email learning@southwark.gov.uk with the following information:
· Name that the booking is to be made under (someone who will be the contact point)
· Date and times
· Reservation Title and type of meeting
· Number of attendees and whether any of them are external
· Set up style
Why can’t I fill an evaluation form?
Courses are set up so that you must complete the training to access the evaluation form. If you have attended a session, your completion status will be updated once the trainer has updated the attendance list. If you have completed an e-learning module, make sure that all sections have been done and there is a tick alongside its name on the course page.
How do I change my manager on my profile?
Refer to the table below to find the right solution for your type of account:
| Type of account | Solution |
| Southwark permanent employee | The manager information is what your service has provided the Human Resources (HR) Team and is on ESS/SAP. You or your manager will need to confirm any changes with HR directly: HR@southwark.gov.uk Your My Learning Source profile will then be updated within 48 hours. |
| Agency staff, partner organisations, students, trainers and others | 1. Log in to My Learning Source2. Click on the profile icon at the top right  3. Hover over “Preferences” and select “Edit profile”4. Scroll down to “Extra Profile Information”5. Change your manager name and email |
You can find more information about My Learning Source in the Help Centre.
Kind regards,
Southwark Council Learning and Development
The email you received and any files transmitted with it are confidential, may be covered by legal and/or professional privilege and are intended solely for the use of the individual or entity to whom they are addressed.
If you have received this in error please notify us immediately.
If you are not the intended recipient of the email or the person responsible for delivering it to them you may not copy it, forward it or otherwise use it for any purpose or disclose its contents to any other person. To do so may be unlawful.
Where opinions are expressed in the email they are not necessarily those of Southwark Council and Southwark Council is not responsible for any changes made to the message after it has been sent.
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