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| Firstly, we would like to say happy New Year to all Resident Panel members. We look forward to continuing our work together this year to make sure residents have a voice in everything we do. Join us at this month’s meeting Join us at one of this month’s meetings to discuss the findings of the Ombudsman’s Annual Complaints Review 2023-24.During this meeting we will cover: trends and themes we are seeing in our casework how to find out how your own landlord is performing what’s to come for the Resident Panel in 2025 What is the Annual Complaints Review? The Annual Complaints Review (ACR) provides an overview of the complaints handled by the Housing Ombudsman each year. By publishing data on complaints, we share handling of different complaint issues and ensures landlords are accountable for their services and standards. The review looks at the overall performance data from the social housing sector in 2023-24 as well as individual landlord performance and regional performance. Find out more about the Annual Complaints ReviewWhat to expect Between 2023-24 the Ombudsman made 5,465 determinations and 11,835 findings on complaints brought to the service. We made 21,470 remedies to put things right for residents, ranging from completing repairs to paying compensation. Register now for one of the dates below to find out more about the findings of the review and how it helps guide the work we are doing. There will be time for questions about the review, however, please note that we will not be able to discuss individual cases. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions.Wednesday 22 January 5 – 6pmRegister now for 22 JanuaryWednesday 29 January 5 – 6pmRegister now for 29 JanuaryHow to complain to your landlord sessionsWant to know more about how to complain to your landlord?The Ombudsman’s Centre for Learning is running 2 sessions exclusively for the Resident Panel on how to complain to your landlord about an issue in your home. What to expect The session will cover a range of frequently asked questions from residents, including: what to expect when you complain to your landlord what to do if your landlord does not respond to a complaint the difference between a complaint and a service request information to include when making a complaint who can bring a complaint to the Housing Ombudsman You can register for one of the sessions below. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions. Wednesday 5 March 20255 – 6:15pmRegister now for 5 MarchTuesday 11 March 202512 – 1:15pmRegister now for 11 MarchA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residents’ lives and landlords’ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe |
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Your January month in review is here Most watched video@ITVNews #documentary is #offensive to @housingforwomen8227 #tenants K05EC530 K02CL827 #threatsYour channel updates from last month18New subscribers27.3KTotal views12.5KMinutes watchedSee more stats YouTube updates New! Longer Shorts are here.More time to get creative and reach a broader audience with Shorts up to 3 minutes. Find out more.Customizable Shorts thumbnailsCustomize and edit your Shorts thumbnails with text and filters, even after uploading. Find out how. New YouTube Partner Program webpageExplore the new page with program benefits, resources, and more. Check out the page. New Community hub in the YouTube Studio appManage comments with new reply suggestions, engage with key commenters, and more. Learn more.Pre-save upcoming music on ShortsGet notified when new music drops with the Notify-Me feature on Shorts. Discover how. Watch & LearnWhat content to make on YouTube | Master Class ft Roberto BlakeWatch nowLooking for more resources?We’re here to help.Help CenterCommunity forum@TeamYouTube😎The YouTube team  Was this email helpful? Help Center · Email optionsYou received this message because you signed up to receive emails about your YouTube channel: updates, announcements, and personalized tips. If you do not want to receive these emails in the future, please unsubscribe here.© 2025 Google LLC d/b/a YouTube, 901 Cherry Ave, San Bruno, CA 94066 |
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Thanks very much for your prompt response. I am happy to go ahead with the research. Looking forward to receiving the dates to choose from.
Kind regards
Mervelee Myers
From: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk>
Sent: Wednesday, January 15, 2025 6:25 PM
To: Mervelee Myers <ratty.nembhard1956@gmail.com>
Cc: Ayana Ifeorah (Researcher) <Ayana.Ifeorah@hud.ac.uk>
Subject: Re: Research
Dear Mervelee,
Thanks so much for reaching out. We really appreciate it.
In our research we’re doing interviews with residents and others who have experience of living with and/or responding to damp and mould problems. We’re asking people about its impacts and about what has and hasn’t worked in addressing these problems as well as what they feel needs to change so such issues are dealt with better.
Its usually myself and my colleague Ayana, cc’d in, who carry out the interviews. Ayana is doing a PhD in architecture, on a related but separate project on damp and mould.
The interviews we do are semi-structured, usually online via Teams and they last 45 minutes to 1 hour depending on how much people want to say. They are semi-structured and quite informal. As its a university led project we do give everyone an information sheet about the project and a consent form.
How does that sound to you? I’m not sure if it helps with the experience you want to build. But if you have any questions about research let me know, and I’ll see if I can answer them.
If you are still keen to speak wit us, I can send you some dates/times or let me know if you have any preferences.
Let me know if you have any questions. Look forward to hearing back.
Best,
Pratichi
Dr Pratichi Chatterjee (she/her)
Policy Fellow
p.chatterjee@hud.ac.uk
School of Human and Health Sciences
University of Huddersfield
From: Mervelee Myers <ratty.nembhard1956@gmail.com>
Sent: Wednesday, January 15, 2025 1:54 AM
To: Pratichi Chatterjee <P.Chatterjee@hud.ac.uk>; Philip Brown <P.A.Brown@hud.ac.uk>; ratty.nembhard1956@gmail.com <ratty.nembhard1956@gmail.com>
Subject: Research
My name is Mervelee Myers living in Social Housing since December 2000 and would like to be a participant in the research.
I have experiences participating in research before and would like to gain more experiences to finalise my own research projects.
Kind regards
Mervelee Myers FD (Open)
Mental Health & SEND Advocate
University of Huddersfield inspiring global professionals.
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