| Firstly, we would like to say happy New Year to all Resident Panel members. We look forward to continuing our work together this year to make sure residents have a voice in everything we do. Join us at this month’s meeting Join us at one of this month’s meetings to discuss the findings of the Ombudsman’s Annual Complaints Review 2023-24.During this meeting we will cover: trends and themes we are seeing in our casework how to find out how your own landlord is performing what’s to come for the Resident Panel in 2025 What is the Annual Complaints Review? The Annual Complaints Review (ACR) provides an overview of the complaints handled by the Housing Ombudsman each year. By publishing data on complaints, we share handling of different complaint issues and ensures landlords are accountable for their services and standards. The review looks at the overall performance data from the social housing sector in 2023-24 as well as individual landlord performance and regional performance. Find out more about the Annual Complaints ReviewWhat to expect Between 2023-24 the Ombudsman made 5,465 determinations and 11,835 findings on complaints brought to the service. We made 21,470 remedies to put things right for residents, ranging from completing repairs to paying compensation. Register now for one of the dates below to find out more about the findings of the review and how it helps guide the work we are doing. There will be time for questions about the review, however, please note that we will not be able to discuss individual cases. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions.Wednesday 22 January 5 – 6pmRegister now for 22 JanuaryWednesday 29 January 5 – 6pmRegister now for 29 JanuaryHow to complain to your landlord sessionsWant to know more about how to complain to your landlord?The Ombudsman’s Centre for Learning is running 2 sessions exclusively for the Resident Panel on how to complain to your landlord about an issue in your home. What to expect The session will cover a range of frequently asked questions from residents, including: what to expect when you complain to your landlord what to do if your landlord does not respond to a complaint the difference between a complaint and a service request information to include when making a complaint who can bring a complaint to the Housing Ombudsman You can register for one of the sessions below. The session will be 1-hour and take place on Zoom. You only need to register for one of the sessions. Wednesday 5 March 20255 – 6:15pmRegister now for 5 MarchTuesday 11 March 202512 – 1:15pmRegister now for 11 MarchA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residents’ lives and landlords’ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe |
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