Refer
To Whom It May Concern
Listen to Dr Phil Gregory before he came to my house with his African Nurse on 21st November 2024. He claims he was concerned about my WELFARE. He tried forcing me to turn off the recording I was doing. Made mention about Policies and Procedures and Confidentiality. Well, I did not sign any confidentiality, and I was never given any P&P. I chased him out of my house without crossing over my BANNER. I don’t do PHYSICAL only VERBAL and knows what tone of voice to use with people like Dr Phil Gregory who is very much like Debbie Gilchrist and Joe Hooper.
The fact I was on the Housing Ombudsman Zoom on 20th November 2024 is proof that Dr Phil Gregory might be working across the board from www.leyf.org.uk to Housing for Women based on the email from Devonshires Solicitors LLP to my Solicitors. On reflections it seems as if Devonshires Solicitors LLP are using the same underhand tactics used on Stephen Agera to resign on this Solicitors “Without Prejudice”.
Let me make it clear that Dr Phil Gregory is NOT MERVELEE MYERS PSYCHIATRIST according to Devonshires Solicitors LLP. I was not prescribed any medication and is not on treatment. For the letter dated 18 December 2024 to say that the DEFENDANT is indicating that she is willing to engage with TREATMENT is as FALSE as Dr Phil Gregory’s REPORT. I was given information about RESPIREDONE and asked to see my GP. The Solicitor is aware I am without a GP, so who prescribed the MEDICATION?
I must advise the Solicitors to RELEASE my Medical FILE to the Court so DJ Beecham can see my ENGAGEMENTS with TREATMENT for my MENTAL and PHYSICAL Impairments from I was diagnosed with Chronic Anxiety on the 18 July 2006. Because the fact I was sent POSSESSION letter in July 2024 will have bearings on the case on 7 May 2025. I called Narin Masera on 17th July date husband signed his last WILL. https://youtu.be/F5kQOYWYSPQ?si=QRHZkqS3Ct2TfpLS
| YouTube Share your videos with friends, family, and the worldyoutu.be |
Can the Solicitor reference this video for 7 May 2025 please… https://youtu.be/pgI02uOLUAY?si=EpMxLGvSFUp-7QsO
| YouTube Share your videos with friends, family, and the worldyoutu.be |
I would appreciate in the future if I am consulted before making me a SCAPEGOAT. Because Dr Phil Gregory went to YouTube using PRIVACY to remove my video when he called covering his TRACKS. Well let Dr Phil Gregory know he sounds like Richard Harty and I will be publishing my RESEARCH about him in 2025.
Mervelee Myers FD (Open)
M
Dear customer,
We’re excited to share the winter edition of Connect, your resident newsletter!
Attached, you’ll find the latest issue packed with updates, tips, and news, including:
- Housing for Women featured in an ITV documentary on domestic abuse with Queen Camilla
- Exciting news: ReConnect+ opens a second house!
- Helpful Christmas and winter tips to make the season easier for you
We hope you enjoy reading this edition. As always, if you have any feedback or suggestions, feel free to get in touch.
Wishing you a safe and happy festive season!
Best wishes,
The Housing for Women Team
| By including any personal data in your response to this email, you freely consent to this being used and stored by Housing for Women for the purposes of service delivery in accordance with the General Data Protection Regulation. All information and attachments included in this email are confidential and intended for the original recipient only, it may also be legally privileged. Any review, retransmission, dissemination or other use of or acting in reliance upon this information, by persons or entities other than the intended recipient is prohibited. If you are not the intended recipient then please do not use or publish its contents, contact the sender and then delete. The sender does not accept liability for any errors or omissions. Housing for Women Limited is a Registered Social Landlord registered with the Regulator of Social Housing (No L0970); and is a charity registered with the Charity Commission (No 211351); and is a Private Company Limited by Guarantee registered in England and Wales (No 00420651). The registered office is at Sixth Floor, Blue Star House, 234-244 Stockwell Road, London SW9 9SP. |
CONNECT
What’s inside?
2 ReConnect+ opens
second house!
The newsletter for Housing for Women residents Winter 2024
1
Winter
Edition
3 One year on: how
Touchstone Property
Services has
supported our
residents
4
You said, we did!
5 Ealing team’s One -Stop-Shop success
6 Christmas and
winter tips
8 Resident
engagement
and updates
9 Practical support
for tenants
10 Stay connected with
Housing for Women
12 Keeping you
informed
Domestic Abuse Services
For over 40 years,
Housing for Women has
been supporting women
and children in London
escaping domestic
violence and abuse.
Housing for Women appears
in ITV Documentary about
domestic abuse
Housing for Women was pleased to be featured in an
ITV documentary on domestic abuse, led by HRH Queen
Camilla. The programme, which aired on ITV and ITVX on 11th
November, highlighted the voices of survivors and advocates
working to end this crisis.
During her visit to one of our refuges, Queen
Camilla met with a survivor who was rebuilding
her life with the organisation’s support. The
Queen also spoke with our team about the
vital services they delivered to help women
escape violence and abuse.
Zaiba Qureshi, Chief Executive of Housing for
Women, said: “We were very pleased to
contribute to this crucial conversation and
to have HM Queen Camilla visit our refuge
services. Domestic abuse is an issue that
affects many, and it was essential that
survivor voices were amplified and given
a platform to be heard. We hoped this
documentary would raise awareness and
give courage to those experiencing abuse
to seek help.”
You can still catch the documentary on ITVX.
Her Majesty The Queen met with a survivor of
domestic abuse at one of our refuges
(ITV/Love Monday)
http://www.hfw.org.uk
Housing4Women
Registered Charity No. 211351
ReConnect+ opens
second house!
Great news! Our ReConnect+ team opened the
project’s second house earlier this year.
Lorraine Edwards,
Deputy Manager at
Reconnect+, said:
“Opening our
second house is a significant
step for ReConnect+. It enables
us to support even more
women on their release from
prison, providing a safe and
stable environment as they
rebuild their lives and work
towards a brighter future. We’re
committed to empowering
women and reduce their
reoffending through holistic
support and a supportive home.”
For more information or
to make a referral for
ReConnect+, please call
020 7501 6120 or email
customer.service@h4w.co.uk.
ReConnect+
Customer Hub 020 7501 6120
2 / News 2 / News 2 / News
Customer Hub 020 7501 6120
3
One year on: how Touchstone
Property Services has
supported our residents
As part of our commitment to providing reliable and efficient services to our
customers, Housing for Women partnered with Touchstone Property Services in
December 2023 to manage our rental income. We’re pleased to share that after a
year of working together, we’ve seen great results in supporting our residents and
managing rental income.
Here’s what we’ve achieved together:
Better rent
collection
Since December 2023, the number
of tenants in arrears has dropped by
41, and arrears have been reduced
by £93,000. This is thanks to
Touchstone’s proactive support for
our tenants.
Growing
the team
Touchstone has added an Income
Officer, Lucy Turner, to help provide
even more support to residents. If
you have any questions about your
account, you can call Lucy directly
on 01225 259274. You can also
email h4w@touchstoneresi.co.uk.
Ethel Fosu, Head of Housing,
said:
We’re proud of
partnership with
Touchstone and
the positive
impact it has made for our
customers and our team.
Together, we’re working
to keep homes safe and
affordable for women in need.
If you have any questions or
need help, please reach out
to Touchstone or our Housing
Team.
Staying
connected
Touchstone has responded to
4,840 contacts from residents
and made 7,158 calls, texts, and
emails to offer help, reminders, and
support for timely rent payments.
You said, we did!
Our action
We heard your concerns about anti-social
behaviour at one of our properties, which included
issues such as drug dealing, prostitution, and
excessive noise.
In response, we acted quickly, working with the
Police and residents in the property to manage
the situation. Together, we gathered the evidence
needed to take the matter to court.
In November, we were granted possession of the flat
in question. This means the anti-social behaviour has
stopped and we can now re-let the flat to someone
in need of a home, giving them the chance to
contribute positively to the community.
This outcome was only possible thanks to the
fantastic joint working between residents, our team,
and the police. It shows what we can achieve when
we all work together in partnership.
If you want to give us feedback or let us
know what we are doing well, please call our
Customer Service Team on 020 7501 6120.
You can also email us at customer.service@
h4w.co.uk.
At Housing for Women, we take your feedback very
seriously. Here’s how we have acted on it.
You told us
That anti-social behaviour
at one of our properties
was disruptive and
upsetting for tenants
You said, we did!
Our action
We heard your concerns about anti-social
behaviour at one of our properties, which included
issues such as drug dealing, prostitution, and
excessive noise.
In response, we acted quickly, working with the
Police and residents in the property to manage
the situation. Together, we gathered the evidence
needed to take the matter to court.
In November, we were granted possession of the flat
in question. This means the anti-social behaviour has
stopped and we can now re-let the flat to someone
in need of a home, giving them the chance to
contribute positively to the community.
This outcome was only possible thanks to the
fantastic joint working between residents, our team,
and the police. It shows what we can achieve when
we all work together in partnership.
If you want to give us feedback or let us
know what we are doing well, please call our
Customer Service Team on 020 7501 6120.
You can also email us at customer.service@
h4w.co.uk.
At Housing for Women, we take your feedback very
seriously. Here’s how we have acted on it.
You told us
That anti-social behaviour
at one of our properties
was disruptive and
upsetting for tenants
and neighbours.
4 / News
Customer Hub 020 7501 6120
Ealing team’s One-Stop-Shop
success
In November, our Ealing Domestic Violence and Abuse team hosted another
fantastic One-Stop-Shop event, offering advice and support to women in the local
area. The session welcomed a spokesperson from FORWARD, an African women-led
women’s rights organisation working to end violence against women and girls.
Carolyn McCarthy, Team
Leader at Ealing DVLA said
It was fantastic
to host another
One-Stop-Shop
event, offering local
women vital advice and
support. These events are
always incredibly popular,
showing the demand for
accessible, community
focused services. We
were honoured to have
FORWARD with us, sharing
their important work with
everyone who attended.”
Thank you to everyone who
attended! For more information
about the service, please visit
http://www.ealingdva.org.uk.
5
6 / News
Christmas and winter tips
Our Christmas
opening hours
Our offices will close at 1pm
on Tuesday, 24 December,
and reopen at 9am on Friday,
27 December.
We’ll also close at 4pm on
Wednesday, 31 December,
and reopen at 9am on
Thursday, 2 January.
If you need to report a repair
or have an urgent issue while
we’re closed, please call us
on 0207 501 6120.
We wish
all our
customers,
partners, and
stakeholders
Season’s
Greetings!
Customer Hub 020 7501 6120
Managing your finances during the Festive Season
Paying by direct debit can be a
simple and reliable choice, but
you can also choose other methods
such as standing order, online
banking, or PayPoint.
We understand that the festive
season can be an expensive time for
everyone. With the extra demands
on your budget, it’s important to
plan ahead and ensure you can pay
your rent and service charge on time.
Missing your rent payments could
result in added costs and even legal
action, which no one wants to face
in the New Year.
For more information on how to
pay your rent, visit our website by
scanning the QR code below.
Christmas: a time for togetherness, but support is here if you need it
Christmas is a time we often associate with joy,
celebration, and spending time with loved ones.
But for many, the festive season can also bring
added pressures. The strain of managing finances,
expectations, and family dynamics can feel
overwhelming. Sadly, for some people, this time of
year becomes even more challenging due to the risk
of domestic violence and abuse.
We often see an increase in women and children
reaching out for support during the festive period.
If you or someone you know needs help, please
don’t hesitate to reach out. For more information,
call our Ealing Referral and Advice line on
020 4513 9678 or email referrals_edva@h4w.
co.uk. You can also contact our Greenwich team on
020 8317 8273 or email info_gdva@h4w.co.uk.
Visit our websites at http://www.ealingdva.org.uk or
http://www.gdva.org.uk for more details.
If you can’t reach us, call the free Refuge
24-hour National Domestic Abuse Helpline on
0808 2000 247.
Remember, always dial 999 in an emergency or
if someone’s life is at risk
Money-saving tips for
Christmas
The festive season is here, and we
know how important it is to make
the most of your money. We’ve
gathered some easy, practical tips
to help you enjoy a joyful Christmas
without breaking the bank – from
thoughtful gifts to energy-saving
ideas. Let’s make this Christmas
extra special, together!
7
Look after your mental
wellbeing this winter
Winter can feel tough at times, but
remember, you’re not alone. We’ve
put together some helpful advice
on how to keep your spirits up and
stay connected with others through
the dark and cold months.
Stay Safe at Home this
Christmas
This time of year is about staying
cosy and safe with those who matter
most. Our simple tips will help
ensure your home is warm, safe, and
ready for the festive season, so you
can enjoy a worry-free Christmas.
Read the full
article on our
website:
Read the full
article on our
website:
Read the full
article on our
website:
Resident engagement and updates
Our New Tenant Portal is Coming in 2025!
We’re pleased to share that our new Tenant Portal will be launching in early 2025!
This exciting development is designed to make life easier for our residents, while
helping us provide an even better service.
The portal will offer a smoother and more modern
experience, making it quicker and easier to connect with
us, access key services, and manage your tenancy. At
Housing for Women, we’re always looking for ways to
improve, and this upgrade
is a big step towards a more efficient, forward-tOur New Tenant Portal is Coming in 2025!
We’re pleased to share that our new Tenant Portal will be launching in early 2025!
This exciting development is designed to make life easier for our residents, while
helping us provide an even better service.
The portal will offer a smoother and more modern
experience, making it quicker and easier to connect with
us, access key services, and manage your tenancy. At
Housing for Women, we’re always looking for ways to
improve, and this upgrade
is a big step towards a more efficient, forward-thinking
way of working together. Keep a look out for further
updates next year. We’ll share more information via our
website, Connect newsletter, and social media channels.
8 / News
Customer Hub 020 7501 6120
Reminder to
check our FAQs
about your service
charges
This autumn, we sent out
letters about your service
charge increase. If you haven’t
received yours, please contact
us as soon as possible.
If you have questions about
your service charges and want
to understand them better,
please visit our website and
check the FAQs section. It
provides answers to common
questions and explains how
the charges
are calculated.
If the FAQs don’t address
your specific query, our
Customer Service Team is
here to help. You can reach us
by calling 0207 501 6120 or
emailing customerservice@
h4w.co.uk.
For more guidance on paying
your rent and service charges,
please visit our website for
more information
Tenant Satisfaction
Survey
We recently ran a Tenant
Satisfaction Survey in partnership
with Acuity, an independent research
company. Thank you for taking the
time to share your feedback! We’ll
publish the results in the spring
edition of Connect and on our
website early in the New Year.
Customer Panel
update
We’re excited to share that
we’re recruiting tenants for
our Customer Panel! We’ve
received 12 applications so
far, which we’re currently
reviewing. Our goal is to have
the panel members in place
by the end of January 2025.
We’ll share more details
soon, including how you
can get in touch with your
Customer Panel. Thank you
for your interest and support!
Volunteer with us!
At Housing for Women,
volunteers are crucial to our
work. They help us provide
essential services to vulnerable
women and children. Our
volunteers take on various
roles, from office tasks in
Finance, Neighbourhood
Services, Customer Services,
and Communications to hands
on support for our service
users. For instance, our Refuge
volunteers, who must be female,
directly assist women and
children escaping domestic
abuse, offering practical help
and a safe haven.
We also partner with universities
to offer student placements,
giving students valuable real
world experience. Volunteering
with us brings many benefits.
You’ll learn new skills, boost
your confidence, improve
your employability, and form
meaningful connections. It’s
also a chance to make a real
difference by supporting some
of society’s most vulnerable
individuals. We provide thorough
training and regular supervision
to ensure our volunteers feel
confident and supported in
their roles. If you’re passionate
about making a positive
impact and want to join a
supportive community, consider
volunteering with us. Your time
and dedication can change lives.
For more information on
getting involved, please
contact our Customer Service
Team at 0207 501 6120.
You can also email
customer.service@h4w.co.uk
99
Practical support for tenants
Let us help with damp and mould
Your home should be a safe and
comfortable space, and we’re here
to help if you’re dealing with issues
like damp or mould. If you’ve noticed
damp or mould in your home that
you’re unable to tackle yourself,
please don’t hesitate to get in touch.
Our team is here to support you and can give the
advice or help you need to resolve the issue. The
sooner we know, the sooner we can help.
To report damp or mould, please contact us on
020 7501 6120 or email customer.service@
h4w.co.uk and we’ll work with you to make sure
your home stays healthy and comfortable.
10 / News
Customer Hub 020 7501 6120
11
Stay connected with
Housing for Women
We love keeping in touch with our
community, and now it’s easier than
ever to stay updated with all the latest
news and information from Housing
for Women.
Follow us on Facebook and Instagram for updates, key
announcements, and useful tips designed to help you
make the most of your home and community. Whether
it’s advice on managing your tenancy, news about
upcoming events, or support services you might need,
you’ll find it all there.
We’re here to keep you informed, connected, and
supported—so come and join the conversation!
You’ll find us at:
Facebook
Instagram
12 / News
Keeping you
informed
We always want to ensure
we deliver great homes and
services for you; in fact, it
is one of our key goals. An
important way we do this is
how we communicate with
you. This includes giving you
essential information and
keeping you up to date.
Newsletter
Each quarter, we publish our
Residents Newsletter, ‘Connect’.
A link to the digital newsletter
will be posted on social media.
It will also be emailed to
you. We no longer print the
newsletter because we want
to be more environmentally –
friendly. If you want a printed
copy, please get in touch with
our Communications Team at
communications@h4w.co.uk or
call our Customer Services Team
on 0207 501 6120.
What is ‘Connect’?
Annual Review
We publish our Annual Review
every year, setting out what we
have achieved in the previous
twelve months.
We’ll look at some of the
highlights from our year, share
experiences from some of our
tenants and service users, and
publish figures showing our
impact while delivering value for
money for our customers. The
next edition is due in March.
We will let you know when it’s
published.
Head Office and
Registered Office
Our website
Our website has a lot of helpful
information about what it is like
to live with us. It’s also a great
resource, from getting involved
with your housing association
and neighbourhoods to accessing
your housing services on our
Customer Portal to the latest
news.
Social media
You can stay updated with
community information, Housing
for Women updates, and news
from the housing sector on our
social media pages. We’re on
Instagram and Facebook. To
better understand how you use
social media and how we can
reach you, we will be conducting
a survey in 2025. Stay tuned for
more information.
‘Connect’ is designed for you, and so
if you have anything you would like us to cover
in future issues or you have a comment to
make, please do let us know by writing to:
Connect Editor, Housing for Women, Sixth
Floor, Blue Star House, 234 Stockwell
Road, London SW9 9SP or emailing
customerservice@h4w.co.uk.
Housing for Women
Sixth Floor, Blue Star House
234-244 Stockwell Road,
London, SW9 9SP
Tel.
020 7501 6120
Email. customerservice@h4w.co.uk
http://www.hfw.org.uk
Housing4Women
Registered Charity No. 21135
Fight4justice 