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Resident Panel update
HS
Housing Ombudsman Service<housing-ombudsman@public.govdelivery.com>
To:You
Tue 29/10/2024 11:38
| Register now for November meetings to discuss the Ombudsman’s Corporate plan for 2025 to 2030 |
| View as a webpageUpcoming meetingsRegister now for the online Resident Panel meetings in November where we will discuss the Housing Ombudsman Corporate Plan 2025 to 2030.At these sessions we will explore:how we can raise awareness with residents to encourage involvement in the plan consultationwhat a Corporate Plan is and how it shapes the work we dowhat you think will make a difference for residents the Ombudsman’s plans for 2025 to 2030Sessions will take place on Zoom and we will use breakout rooms for smaller discussions to take place.The meeting will be the same on both dates, please only register for one session.Housing Ombudsman Corporate Plan discussionTuesday 19 November5pm to 6pmRegister for 19 NovemberHousing Ombudsman Corporate Plan discussionWednesday 20 November5pm to 6pmRegister for 20 NovemberAsk the Ombudsman Thank you to everyone that asked a question for the Ombudsman via the new Q&A forum on the Resident Panel hub. We hope that being able to see other member’s questions and answers from the team helps to increase understanding of what we do as a service. If you have not received an answer to a question submitted on the hub, we will get back to you shortly – in some cases we may seek advice from specialists across the organisation.Q&A on the hubPlease note, we will not respond to questions about individual cases or landlords and cannot provide an update on a case that you have with the service.Special interest discussion – anti-social behaviourThank you to those that joined us for the special interest discussion in October.Some really interesting points were raised that will help us increase understanding about how we look at anti-social behaviour complaints. Your feedback and examples of good practice and areas for improvement will be used on our website and within Centre for Learning sessions. If you missed the discussion or would like to provide additional feedback, complete the post-meeting survey or add your ideas to the virtual board on the Resident Panel hub. Have your say on anti-social behaviourApplications to join the panel re-openWe have re-opened applications to join the Resident Panel. Applications will be open until 8 November. Following feedback that residents wanted to apply via methods other than the online form, we have re-opened applications to allow for post and phone submissions.Read the full article on our websiteA safe space to share your viewsWe have set out expectations for panel members and when we may apply our policy on unreasonable behaviour.Acceptable use guideResident Panel hubA place to have your say on the latest consultations, surveys, and provide evidence for our Spotlight reports.Resident Panel hubChanged your mind?If you no longer wish to be a member of the Housing Ombudsman Resident Panel, please send us an email at residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.About the Housing Ombudsman ServiceWe are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).Our vision is to improve residents’ lives and landlords’ services through housing complaints.Residents | Landlords | Contact usConnect with us on LinkedInYou have received this email because you are a member of the Housing Ombudsman Resident Panel. This email contains web beacons. For more information on what information is captured, please see our Cookie Notice and Privacy Notice. Unsubscribe |
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