Refer to
Complaint Acknowledgement
NS
Nationwide Building Society<no-reply@notifications.nationwide.co.uk>
To:You
Mon 21/10/2024 13:03
View this email onlineYour full/partial postcode is 5PY  Our Reference: NBS8128554Myers We have got your complaint Dear Mrs Myers At Nationwide, we believe you should be able to expect the best from us. That is why we take your concerns seriously. And if we have let you down, we want to put it right and make sure we learn from our mistakes. What happens next? We will write to you by 28 October 2024 when we will provide you with an outcome or update about your concerns. Please allow an extra few days for this to get to you by post. To find out how we handle complaints and the timescales we are working to, please visit nationwide.co.uk/complaints. Do we need to know anything else? If there is something you have not already told us, like a specific circumstance or a different way you need support, just let us know using the contact details at the top of this letter. This includes if you would like us to provide our communications in a different format. Where you tell us information that relates to a physical or mental health condition, this would be known as ‘special category data’. If you provide us with this information, we will take this as confirmation that you are happy for us to use it to support you in the right way. We are here to help If you have any questions, please get in touch using the contact details at the bottom of this email. You will just need your reference number, which is NBS8128554. How we use your information We will hold the information you have given us and only use it to investigate and resolve your complaint. To find out more, please visit nationwide.co.uk/privacy. Yours sincerely Nationwide Complaints Team0800 545 3023 We want you to be sure this is a genuine Nationwide email.So here are two simple checks you can make: Check the Postcode in this email is correct. For your added peace of mind, we will make sure we include it on any email we send you.While we may ask for information relating to your complaint or feedback we will NEVER ask for any passwords, personal banking details, card details or PINs, nor will we direct you to a website asking you to divulge your personal security details.If you are concerned that you may have revealed your personal or security details, you can call our helpdesk on 0800 30 20 11. Download our Banking appFind your nearest branchSend us a messageKeeping your money details safeWe will:never ask you over the phone to disclose your PIN, card reader codes or one-time codes.never ask you to log into the Internet Bank, directly from a link in an email or text.never ask you to move money to a ‘safe account’. About this emailPlease don’t reply to this email as the address isn’t monitored. If you’ve any questions, please visit our Help section.You can change your personal details, including your postcode on the Internet Bank. Your updated postcode will show on emails sent from us within a week.We’ll always include all or part of your UK postcode at the top of any email we send you. If your postcode is missing, it could be that we don’t have one for you.Just so you know, Nationwide isn’t responsible for the content of external websites. We monitor emails to minimise the risk of viruses. Whilst we’ve taken reasonable steps to scan this email, we can’t accept liability for any virus that may be contained in it.And finally…Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078. You can confirm our registration on the FCA’s website.Nationwide Building Society: Head Office, Nationwide House, Pipers Way, Swindon, Wiltshire, SN38 1NW. ©2024 Nationwide Building Society  TBC004 (February 2024) |
Complaint Acknowledgement
NS
Nationwide Building Society<no-reply@notifications.nationwide.co.uk>
To:You
Mon 21/10/2024 13:03
| View this email onlineYour full/partial postcode is 5PY Our Reference: NBS8128554MyersWe have got your complaint / MM Response: It seems as if Nationwide takes pleasure in getting complaints from me? Dear Mrs MyersAt Nationwide, we believe you should be able to expect the best from us. MM Response: So why have Nationwide waited so long from the time they set out to trigger me in April 2023 to send me letter of threats about closing my account? That is why we take your concerns seriously. MM Response: Who is Nationwide fooling? Since when is my concerns taken seriously? And if we have let you down, we want to put it right and make sure we learn from our mistakes. MM Response: You know blinking well Nationwide deliberately let me down. How many chances did Nationwide get to put it right? Is Nationwide telling me that after DEFAMING my name, this is when you are going to learn from your mistakes! Breaching Equality Act 2010 Protected Characteristic 2010. For clarity let me point Nationwide to information that will be relied on. Please Reference: Claim Number 567MC716. When I read Samuel Christopher Andrews CRAP, it makes me realise how utterly WICKED Nationwide Buildiing Society is. Because I gave Nationwide every opportunity to deal with the matter in a manner that is mutually amicable for both of us because of the STRAINS I was under at the time. And Nationwide continued treating me with disrespects of my person and my money. I will take my https://fight4justiceadvocacy.business.site to the public. So, the world understand that Banks and Building Societies are targeting the vulnerable. What happens next?We will write to you by 28 October 2024 when we will provide you with an outcome or update about your concerns. MM Response: The Witness Statement of SAMUEL CHRISTOPHER ANDREWS is proof of Nationwide Building Society Gaslighting and Misogyny rolled into one. I could understand if after Nationwide got Mr. Andrews to prepare a Witness Statement knowing its A Contempt of Court Matter for supplying false information making him believe they are fact. Nationwide set out on a campaign of HATE to cause additional STRESS on top of what happened when Nationwide sent the first letter to me dated the 10th May 2023. Maybe Nationwide need to scrutinise the trail of events from that letter was sent and what occurred after. Please be aware that the person who came into Nationwide in Brixton for the first £5,000.00 to be transferred to her account is responsible for writing a 12 page “Witness Statement” for Housing for Women implicating Nationwide in all the PERSECUTION of Mervelee Myers from the 28th April 2023. Mimi Owusu’s Witness Statement will be used as evidence in the above Claim. As if that was not enough, after I came into the Brixton Branch to get the matter sorted. Nationwide did even worse and my online payment for under £10.00 resulted in my card blocked again. I am still getting notifications that bills have not been paid. But the fact that my Currys Cloud Backup that I have since 2004 when I studied with the “Open University” was stopped showing me Nationwide does not care. Please allow an extra few days for this to get to you by post. MM Response: How about sending it by posts and email, please. To find out how we handle complaints and the timescales we are working to, please visit… MM Response: I already know how Nationwide handles COMPLANTS. I have been talking to people on the phone and via emails and letters. I don’t give 3 hoots about your “Timescale”. nationwide.co.uk/complaints.Do we need to know anything else?If there is something you have not already told us, like a specific circumstance or a different way you need support, just let us know using the contact details at the top of this letter. This includes if you would like us to provide our communications in a different format. MM Response: I would appreciate if Nationwide stop treating me like how they DEFAME me already. Where you tell us information that relates to a physical or mental health condition, this would be known as ‘special category data’. If you provide us with this information, we will take this as confirmation that you are happy for us to use it to support you in the right way. MM Response: It’s obvious Nationwide do not have any clues about the “Equality Act 2010 Protected Characteristic”. We are here to helpIf you have any questions, please get in touch using the contact details at the bottom of this email. MM Response: Did Nationwide think I have time to waste: You will just need your reference number, which is…. MM Response: I will definitely be using it to go public. How we use your informationWe will hold the information you have given us and only use it to investigate and resolve your complaint. MM Response: How many complaints have I made already? To find out more, please visit nationwide.co.uk/privacy.Yours sincerelyNationwide Complaints Team0800 545 3023 We want you to be sure this is a genuine Nationwide email.So here are two simple checks you can make:Check the Postcode in this email is correct. For your added peace of mind, we will make sure we include it on any email we send you.While we may ask for information relating to your complaint or feedback we will NEVER ask for any passwords, personal banking details, card details or PINs, nor will we direct you to a website asking you to divulge your personal security details.If you are concerned that you may have revealed your personal or security details, you can call our helpdesk on 0800 30 20 11. Download our Banking appFind your nearest branchSend us a messageKeeping your money details safeWe will:never ask you over the phone to disclose your PIN, card reader codes or one-time codes.never ask you to log into the Internet Bank, directly from a link in an email or text.never ask you to move money to a ‘safe account’. About this emailPlease don’t reply to this email as the address isn’t monitored. If you’ve any questions, please visit our Help section.You can change your personal details, including your postcode on the Internet Bank. Your updated postcode will show on emails sent from us within a week.We’ll always include all or part of your UK postcode at the top of any email we send you. If your postcode is missing, it could be that we don’t have one for you.Just so you know, Nationwide isn’t responsible for the content of external websites. We monitor emails to minimise the risk of viruses. Whilst we’ve taken reasonable steps to scan this email, we can’t accept liability for any virus that may be contained in it.And finally…Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078. You can confirm our registration on the FCA’s website.Nationwide Building Society: Head Office, Nationwide House, Pipers Way, Swindon, Wiltshire, SN38 1NW. ©2024 Nationwide Building Society TBC004 (February 2024) |
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