Refer to

WILL #Cyberbullying #youtube REMOVE #comments and #block me to #protect the #paedophiles and #terrorcells? Our ref: 3446 – Trust Response   COMPLAINTS (KING’S COLLEGE HOSPITAL NHS FOUNDATION TRUST)<kch-tr.complaints@nhs.net> ​ You ​ ​+1 other ​ Dear Mrs Mervelee Nembhard-Myers-Tomlinson, Please find attached the Trust’s response to your complaint. Should you require any further assistance, please do not hesitate to contact us. With kind regards, Patient Complaints Team King’s College Hospital NHS Foundation Trust | Denmark Hill London SE5 9RS |T: 0203 299 3209/4502 | kch-tr.complaints@nhs.net 1DFD2F9B ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support

Please quote Ref: 3446

17^th October 2024

Private & Confidential  

Dear Mrs Nembhard-Myers-Tomlinson,

Thank you for your email of 9th April 2024, regarding the treatment your husband, Mr

Arnold Tomlinson, received under the care of the Byron Ward team at King’s College Hospital. I would like to offer you and your family my deepest condolences at what I imagine is still an extraordinarily difficult time with the sad loss of your husband.  While we appreciate feedback from our patients and their relatives, I must address the language used in your correspondence. It is important for us to maintain a respectful and constructive dialogue that fosters understanding and resolution, and I believe that the tone of your complaint did not align with this principle. I hope I can reassure you that your complaint has been investigated fully.  MM Response: I will address this matter with the detailed information needed and post online. So PALS is aware of the PTSD that have been caused from 2003-2008 when I have the first nervous breakdown at Kings College Hospital NHS Foundation Trust Mapother House Day Nursery. For their information I was the key worker for Charlotte Moberley the daughter of Nick Moberley.

Your complaint was shared with Dr Dan Wilson, Clinical Director, and Ms Felicia Kwaku, Head of Nursing, who are responsible for monitoring the quality of care within the Acute Specialty Medicine Care Group. Matron Yamu Njie, Patricia Ikhena, Ward Leader Byron Ward, Dr Ambika Irving, Byron Ward Consultant, and the Security Team at King’s College Hospital have investigated your concerns, and it is with this information that I am responding to you.  I have addressed your concerns in line with how you have raised them.

Your husband was admitted on 9^th March 2024, with generalised weakness, hypothermia, and confusion. On reviewing Mr Tomlinson in the Emergency Department (ED), it was noted he was confused and therefore not able to provide a good clinical history. MM Response: My husband was assessed at home on the 9th March 2024 before he was taken to hospital from the home he was sent to DIE. I don’t know what nonsense those IDIOTS are talking about CONFUSION. After he was admitted to KINGS, there is evidence where KINGS tried to TRICK me to take him home. He was transferred to Annie Zunz Ward and later moved to Byron Ward on 10^th March 2024. MM Response: This is utter nonsense as reference must be made about my husband’s stay in Guys and St Thomas’s Hospital and his subsequent discharge home on the 27th February 2024 to DIE in peace. If in doubt check YouTube for the results of his stay. https://youtu.be/GP_TQeJ2GHY?si=lAepamv-H-1EEMpl and https://youtu.be/3og_5Mgkhrw?si=Ntivnt5mH8myfswi for more.

During a visit whilst on Byron Ward you found Mr Tomlinson sliding out of bed and were alarmed that the nurse did not seem to notice.  I am very sorry for the distress caused; this is not the practice we expect from our staff. Staff are expected to regularly check on patients especially those unable to independently manage their activities of daily living. This would include repositioning the patient, checking their toileting needs, and offering drinks. My sincere apologies that this did not happen on this occasion. MM Response: KINGS will be exposed for the NEGLECT of 101 year old ARNOLD EBENEZER TOMLINSON with the use of Social Media 1. Kings https://youtube.com/shorts/RjT7gN-7chk?si=5PUcV_vOKO9S1COP and https://youtube.com/shorts/-RpptDqSHAY?si=vJwdWUfLAGSiFSx8 and https://youtube.com/shorts/wbDofKOZzGQ?si=sI1yBIowtmrgF0ov and https://youtu.be/vQD9Z6SBsC4?si=m_xfs1nsbGI2vvfc and https://youtube.com/shorts/2vDo2wMTGAk?si=LBiBWojFnBuRKsaJ and https://youtube.com/shorts/AORPmtt66RI?si=GWLXLZxoRj1O44Nf as GAYLE LEWIS will be exposed as the HOUSE SLAVES with the COCONUT COMPLEX. This has been discussed at daily handovers on the ward since your complaint, to reiterate to staff the need for regular checks on patients who need additional support. I am sorry that you felt the situation required you to video events on Byron Ward. Family and carers should have confidence that our staffs are providing appropriate, patient-centred care at all times which should include adequate supervision.  I apologise if you felt that this was not the case in this instance. MM Response: How about GAYLE LEWIS and the ABUSERS listen to the YouTube Videos and go SUBSCRIBE.

You mentioned that the nurse looking after Mr Tomlinson became abusive to you when you started filming him. MM Response: No, he was not a NURSE and he was not abusive until Nurse Betty sent him back to THREATEN me. I am sorry that you felt the nurse responded inappropriately. As part of the investigation, the nurse was interviewed, and CCTV was reviewed.  During the interview with the nurse, he explained that he felt uncomfortable being filmed hence requested for you to stop filming and delete the video.  MM Response: The whole lots of you are FUCKING LIARS who will be exposed in a DOCUMENTARY am getting made. No combative behaviour was evident on the part of the nurse. The nurse went on to explain that he was concerned that your recording might breach the privacy and dignity of other patients on the ward.   MM Response: You will get what’s coming. It is appropriate for our staff to advocate for other patients. MM Response: What are you talking about? Since he felt uneasy, he reported the issue to Betty, the Nurse in Charge. Recording our staff without their consent constitutes a breach of our policies regarding privacy and recording in our facility. MM Response: I asked the TROLLEY DOLLY who I called from outside the corridor to get help. He left and came back handling my husband without any gloves. He was just handling FOOD he was serving the patients. Am I to assume he did not wash his hands when he returned? We take the privacy and rights of our employees very seriously, and such actions are not permissible. We kindly ask that you refrain from recording any staff members in the future and respect their privacy. MM Response: What FRIGGING PRIVACY are you talking about?

Betty arrived at Mr Tomlinson’s bedside to ensure he was more comfortable and made an attempt to diffuse the situation. MM Response: Once again you are FUCKING lying HOUSE SLAVE COCONUT. Unfortunately, this led to an altercation between you and Betty. MM Response: I was standing outside the corridor whilst the 2 Nurses 1 BLACK and 1 WHITE were attending to my husband. Betty accused me of SWEARING, who would I be swearing to? I was TIRED I just came from the WINDRUSH VIGIL in Brixton. Other nursing staff reported that you were raising your voice, and they were concerned about the other patients in the room. MM Response: Which room are you talking about? Was my husband not in a single room in BYRON ward? Speaking with Nurse Betty, she explained that she was unable to de-escalate the situation. Nurse Betty does not recall shouting at you, but does remember asking you to calm down. You asked her to leave the room. MM Response: I asked her to leave because she came in trying to accomplish what the MALE was unable to do. In order to respect your request, she did so but, for the safety of her staff and patients, she had to contact Security to ask for their support. The care group is undertaking a review of incidents where staff escalate to Security in order to diffuse situations. They have identified that the escalation process for these situations needs to be clearer and shared with our staff.  The staff directly involved on this occasion have been reminded that this could have been handled differently.  A call to more senior nursing staff on duty would have been more appropriate before involving security staff.  I apologise that this was not considered at the time as it may have resolved things sooner. MM Response: When am done KINGS will pay me for the DISCRIMINATION from 2003-2008.

Encounter with Security 

You raised concerns about the security staff’s response when they assisted you to leave the hospital premises. MM Response: I was not assisted I was MANHANDLED by the 2 WHITE RACIST SCUMBAGS. I have a MEDICAL REPORT from the St Thomas’s A&E as proof. I am sorry that you felt you were manhandled. However, after carefully reviewing the footage captured by the body-worn video cameras (BWVCs) worn by our security staff, it is evident that they maintained a high level of professionalism throughout the incident.  MM Response: Considering the fact that Met Police who visited my home on 9th August 2024, I am positive their is no footage from Body Cams https://youtu.be/wytjDPhKjuI?si=KKcO6dSWGPFg4No8 and https://youtu.be/wytjDPhKjuI?si=KKcO6dSWGPFg4No8. Despite facing personal and derogatory remarks from you, including racist comments directed towards them and accusations of being a paedophile, the security staff remained composed and focused on their responsibilities. MM Response: HOUSE SLAVE COCONUT GAYLE LEWIS I WILL MAKE SURE THE NETFLEX DEPICT YOU AS YOU ARE.

The footage clearly depicts the security staff calmly explaining to you the reasons for their intervention and subsequent request for you to leave, which was initiated at the request of the nursing staff due to their concerns regarding your behaviour.  MM Response: Which FUCKING Nursing Staff are you talking about? I came to hospital to find my husband falling out of bed and Nurse Betty came in the room after me and didn’t notice, she left. I secured my husband and went to get help. The only person I saw is the MALE who was pushing round a trolley. Let me explain I worked in the Early Years Sector where I was doing the jobs of 3-4 staff. I thrive on this. After initially walking off the ward, you stopped, so two security staff briefly assisted you to move forward by holding your arms. When you refused to cooperate, they promptly released their hold upon reaching the lift lobby, allowing you to proceed unaided into the lift. MM Response: Go SUBSCRIBE to YouTube because they will be charged under ALL LAWS to do with breaches of the Equality Act.

Additionally, the security staff can be heard confirming with nursing staff, prior to you leaving, that your departure would not impact the patient’s care, ensuring that the situation was handled with consideration for all involved parties. MM Response: Considering if I did not come in my husband probably would have fallen out of bed and died. Maybe YOU want to explain why KINGS took 6 hours to contact me after he died? Furthermore, when you were in the lift lobby, you mentioned leaving your coat in the patient’s room, the security staff promptly retrieved it from the nursing staff and returned it to you without any indication of interference or theft. MM Response: You are so FUCKING stupid it’s unreal.

We are sorry that you felt discriminated against or harassed, the security staff aimed to ensure your safety, the safety of your husband, and the ward staff. MM Response: Those Mother Fuckers will be exposed.

It has been reported that you used inappropriate language, including racist slurs, which is completely unacceptable. MM Response: Go listen to the recordings, PLEASE to see how your ASS going to be in TROUBLE.

We are committed to maintaining a respectful and inclusive environment for our employees, patients, and their relatives. Such language not only violates our policies but also undermines the values we stand for as an organisation. We ask that you refrain from using any form of discriminatory language in the future. MM Response: My HUSBAND was NEGLECTED and I was ABUSED. I only told the RACIST security TERRORISTS what I think of them.

Discharge arrangements

Mr Tomlinson was first seen by the consultant Dr Irving on Byron Ward on 14^th March and you were contacted by her later that day. You confirmed that you wanted Mr Tomlinson to come home for end-of-life care and so this remained the plan from the ward team. MM Response: No stupid you are wrong, I recorded all CONVERSATIONS when I realised what KINGS was up to. My husband was sent home from Guys & St Thomas’ for that purpose. KINGS tried to TRICK me to send him home. The occupational therapy team spoke to you again on 18^th March to confirm your understanding of the plan for discharge.  On 20^th March, the team were told the existing package of care had been cancelled on Mr Tomlinson’s admission to King’s and so the team sent a new request for care to Southwark Social Services. This was for two carers to come four times per day, which is the maximum support social services can offer. 

On 22^nd March the ward staff received a call from your husband’s social worker to say she had spoken with you. The social worker asked the ward team to contact you as she was worried that you seemed overwhelmed by the situation and the discharge plans. Dr Irving called you later that day to go through your concerns and you expressed that the equipment that had been ordered had not yet arrived, but that also you were not happy for your husband to remain at home on his own in case you needed to go out to attend appointments. Dr Irving suggested a care home as an alternate place of care in this case and you agreed this may be more suitable for you. A decision was therefore made for Mr Tomlinson to be fast-tracked (an urgent request for a place to be found) to a nursing home the following week; both you and Trevor (Mr Tomlinson’s son) were in agreement.  MM Response: Trevor Tomlinson was put on SAFEGUARDING when he changed the locks on his Father’s house. My husband came back to hospital because Trevor Tomlinson assaulted me which TRAUMATISED his father.

The paperwork for the Fast Track was sent on 26^th March. The ward were asked to provide some more information before the funding was approved. This was sorted out by Dr Irving. The fast-track paperwork was approved on 28^th March. The team awaited feedback about which nursing homes had availability.

On 3^rd April, Mr Tomlinson deteriorated, and it was felt he was in the last days of his life. Tower Bridge care home was due to assess him that day. Trevor was updated that Mr Tomlinson may not be well enough to transfer, and the chaplain was contacted. On 4^th April the clinical team contacted you and explained that Mr Tomlinson was likely approaching the last days of his life. MM Response: Is the hospital aware I was in COURT on the 4th April 2024? It was explained that Tower Bridge care home had felt Mr Tomlinson was too unwell for transfer and that he was at high risk of deteriorating, perhaps dying, in transport if he was moved at that point. You understood this and acknowledged that Mr Tomlinson was likely “no longer aware of his surroundings” and would not have wanted to die in transport. It was agreed that if your husband remained stable, then the team could always restart discussions with the care home with a view to discharging him there if he stabilised. You were happy with this plan and said you were due to visit later that day. MM Response: Is the hospital aware of the situation with me being threatened with IMPRISONMENT and EVICTION?

Mr Tomlinson did not become more stable and sadly passed away at 06:30hrs on 8^th

April. The nurses tried to reach you several times by telephone finally contacting you at 10:29hrs to inform you of Mr Tomlinson’s passing; you said you would come to the ward as soon as possible. MM Response: This is another FIGMENT of your imagination. I was contacted after 12 PM by Nurse John when he started his shift. He was the only person who cared for my husband on BYRON ward.

Later that morning at 11:58hrs the ward manager tried contacting you but there was no answer on any of your known contact numbers. Mr Tomlinson’s son was at his father’s bedside, and he advised the team of other contact details. Three alternative numbers were provided and tried but they either reached voicemail or failed to connect. MM Response: Considering I spent 7th April 2024 in A&E it’s convenient to be saying this. Strangers were contacting me offering CONDOLENCES before I was informed about my husband’s death.

In most circumstances, deceased patients are moved off the ward after a short interval.  You did not want Mr Tomlinson to move from the ward to the chapel of rest until you could say goodbye. Once you arrived you were able to spend some time with your husband. MM Response: You will PAY for this.

Palliative Care input

The palliative care team are not routinely involved in all fast-track discharges and do not always see all patients approaching the end of their lives. Your husband’s Advance Care Plan had been updated by the consultant on the ward and there was a plan for a referral to community palliative care on discharge. However, when he deteriorated on the 3^rd/4^th April, a referral was sent to the inpatient palliative care team. They undertook a remote review when they triaged the referral. They noted that his end-of-life symptoms were being well managed by the team on Byron Ward and they did not have any other input at that stage. They were happy with the ongoing plans to support Mr Tomlinson for end-of-life care in the hospital at that point. They would likely have reviewed your husband on Monday 8^th April; however, he died in the early hours of that day.

We are sorry that we were not able to support your late husband’s return home for end-of-life care.  All efforts were made to allow this to happen with the correct equipment, care package, and support. We also appreciate that caring for someone at home even with lots of support can be very stressful and we fully understand the need for you to ask for a change of plan.  The Byron Ward team worked with you and Mr Tomlinson’s son, Trevor (who both hold LPA for health and finances) and you both agreed that the plan should change to transferring him to a nursing home for end-of-life care. The team were not aware at any stage that you wished for this plan to revert back to a discharge home.   

We would like to thank you for taking the time to highlight your concerns. We aim to give our patients the best possible treatment and we are sorry your experience has not been entirely positive. Please be assured that we take your concerns seriously and will continue to monitor the quality of the care that we provide at King’s College Hospital.

If you are not happy with how we have dealt with your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments, and some other public organisations. Their service is free for everyone. There is a time limit for making your complaint to the Ombudsman so you should do this as soon as possible. To take a complaint to the Ombudsman, or to find out more about the service, please go to www.ombudsman.org.uk or call 0345 015 4033. MM Response: I will not be contacting any such BODY. Here is the Claim Number: 570MC482.

Yours sincerely,

Anna Clough Site Chief Executive Officer, Denmark Hill King’s College Hospital NHS Trust

MM