Refer to
Your September Change Connection ⭐
A
Adam at The Kids Network<info@thekidsnetwork.org.uk>
To:You
Sun 29/09/2024 08:59
| September NewsletterClick here to view this email in your browser🌟 The Change Connection 🌟Connecting you with little Londoners The summer holidays are over and the new school year has started, so there’s loads going on for us to tell you about!New beginnings! 🌞As the summer holidays have come to a close, we hope all of our #LittleLondoners have enjoyed every moment of fun, adventure, and some #mentormagic with us! The team at TKN have loved seeing mentors and mentees having a great time with some really exciting activities and meaningful mentoring sessions during their time off. But as children begin the new school year, we know this is a critical time especially for children in their final year of primary school and those starting secondary school. Transitioning to secondary school can be a big step, filled with both excitement and challenges. That’s where our mentoring comes in. Last year, 93% of the children on our programme reported feeling more confident after completing mentoring with TKN, and 85% felt better prepared for the transition to secondary school. 📈 To learn more about how you can be a mentor to a #LittleLondoner and support them through this school year, click the link below! ⬇️Click here to find out how you can get involved✨Highlight of the Month✨This month, we looked over some feedback from a school partnership who told us about a pupil who had a wonderful transformation thanks to The Kids Network. One of our #LittleLondoners struggled with Speech and Language issues and lacked confidence during Year 5. Initially silent in class, he blossomed over the year with his mentor’s support, focusing on creative expression through playful dancing and nature activities. By year’s end, he was so confident and engaged that his teacher had to manage his enthusiastic contributions! His newfound self-esteem also made his transition to secondary school much smoother. This is one of many feedback stories we get that shows how tailored mentoring can unlock a child’s potential and change lives. We’re thrilled to see such positive impacts and grateful for our mentors who make it all possible. 🌟 Click here to chip in and support little Londoners today✨ Mentor Magic ✨ We were so thrilled to be training 22 more amazing mentors in September to match with #LittleLondoners this year, with another group set to join training this weekend! The energy in the room was fantastic with everyone ready to get stuck in and make an impact for their local communities. Welcome to the TKN community! Keep an eye out for their progress as their adventure begins to support mentees, develop their skills, and complete their free safeguarding and trauma-informed mentoring training. We can’t wait to see their journey – this is just the beginning! 🌠Click here to become a mentor!Donate to support The Kids NetworkThank you for supporting little Londoners. Without you, we could not achieve this incredible impact for children in London every day. With love and gratitude, The Kids Network 💌Thank you for taking the time to read our supporter newsletter. Follow us on social media with the links below or get in touch at info@thekidsnetwork.org.ukFacebookTwitterInstagramLinkedInThe Kids Network is a registered charity. Charity number 1167178 Want to change how you receive these emails? You can update your preferences or unsubscribe from this list. |
King’s Complaint Reference 3446
LG
LEWIS, Gayle (KING’S COLLEGE HOSPITAL NHS FOUNDATION TRUST)<gaylelewis@nhs.net>
To:You
Thu 18/04/2024 15:14
You replied on Wed 05/06/2024 07:48
Dear Ms Myers,
My name is Gayle Lewis, and I am a Patient Complaint Officer at King’s College Hospital. My reason for contacting you is to introduce myself and to confirm we are taking the concerns you raised about your recent experience at King’s forward through the formal complaints process. The Trust aims to have investigated your concerns within 40 working days. Once our investigations are complete we will send you a formal response in a letter from one of our Executive team. If at any stage we find we need more time to complete our investigations we will contact you to inform you of this.
I have read your account of what happened and apologise that this led to you raising a complaint.
To aid our investigation into your concerns, I have listed key points that you have asked us to respond to.
· Complainant arrived to witness Mr Tomlinson falling out of bed, the nurse accompanying the complainant did not notice this
· Complainant decided to video events as wanted a record of the incidents that took place
· Complainant states that nursing staff were abusive towards her and not caring for her husband appropriately
· Security staff were called and ejected (roughly handling her, causing her fingernail to break) her from the building – she asked for her coat which was returned with money missing from the pocket.
· Was safeguarding in place for complainant’s husband
To ensure we understand the key points within your complaint that you would like answered and to ensure a thorough investigation takes place, I want to ensure that I have accurately presented your key concerns. It would also be helpful to understand the outcome you are seeking. Typical outcomes from raising a complaint would be:
• An official explanation in the form of a written response.
• An apology for a poor experience.
• Process improvements to help ensure a similar occurrence does not happen in the future.
• Potential retraining for staff, if identified through the course of the investigation.
I would be grateful if you could confirm this is a fair reflection of your concerns for our investigation. If this is not correct, or you have additional issues you would like us to investigate, then please contact me to confirm these points.
If you need communication support such as an interpreter or information in another language, audio, Braille, Easy Read or large print, please let me know. If there is anything you wish to discuss about your case, please either email or contact Olivia on 0203 299 4515.
With kind regards
Gayle Lewis
Gayle Lewis
Patient Complaints Officer
Patient Complaints
King’s College Hospital NHS Foundation Trust
Denmark Hill, London, SE5 9RS
Direct line: 020 3299 4501 | Switchboard 020 3299 9000 Ext 34501
Email: gaylelewis@nhs.net or kch-tr.patientcomplaints@nhs.net
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ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
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For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support
Automatic reply: KINGS COLLEGE HOSPITAL NEGLECTING 101 YEAR OLD HUSBAND
MC
Michael Carter<MCarter@BarStandardsBoard.org.uk>
To:You
Sun 07/04/2024 00:15
Thank you for your email. I am away from the office today, Friday, 5 April 2024, as I usually do not work on Fridays. I will respond to your email following my return to the office on Monday 8 April 2024.
PRIVACY AND CONFIDENTIALITY NOTICE
This message and any attachments are confidential and intended only for the person to whom it is addressed.
It may contain privileged and confidential information. If you are not the intended recipient you must not read, copy, distribute, discuss or take any action in reliance upon it.
If you have received this information in error, please destroy it and inform me on +44(0) 20 72420082 as soon as possible. Thank you.
Thank you for contacting the Patient Complaints Service at King’s College Hospital.
We confirm receipt of your email. If you are contacting us with formal concerns we aim to acknowledge your formal complaint within three working days. It may however be possible to resolve things informally, in particular if you need support with current care issues we may ask our Patient Advice & Liaison team to contact you. They support patients with current issues such as outpatients appointments and patients currently in our hospital and liaise with wards and departments to resolve things quickly.
If you have concerns about your current symptoms or health we would advise you to take advice from 111, or your GP.
If your contact relates to someone other than yourself we will need their consent to respond to you.
If you are requesting access to your medical records you should contact our subject access request team at kch-tr.sarkch@nhs.net
If you need support with communication such as an interpreters or information in another format such as large print, braille then please let us know.
Advocates are available to offer free and confidential support through the NHS formal complaints process. they can support you with making your complaint, discuss options and outcomes. Please see our complaints information on our website.
www.kch.nhs.uk/patients-and-visitors/help-and-support/making-a-complaint/
We appreciate your patience while we consider how best to respond to your enquiry.
Please refer
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This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.
NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support
Your reviews reached a new record on Google!
R
ratty.nembhard1956<ratty.nembhard1956@gmail.com>
To:You;rattynem@btinternet.com;+4 others
Tue 29/03/2022 10:45
Sent from my Galaxy
——– Original message ——–
From: “ratty.nembhard1956” <ratty.nembhard1956@gmail.com>
Date: 29/03/2022 10:27 (GMT+00:00)
To: Ratty.Nembhard1956@gmail.com, ejenembhard@aol.com, rattynem@btinternet.com, rattynem56@live.co.uk
Subject: FW: Your reviews reached a new record on Google!
How can I use this? Just decided to REVIEW the BOOKS I bought starting with CASE DISMISSED by Gloria Cameron.
Sent from my Galaxy
——– Original message ——–
From: Google Maps <google-maps-noreply@google.com>
Date: 29/03/2022 05:49 (GMT+00:00)
To: Ratty.Nembhard1956@gmail.com
Subject: Your reviews reached a new record on Google!
  30Hi Mervelee,30 people liked your reviews. That’s something to be proud of!Your reviews were liked over 30 times by people who thought they were helpful! Croydon Magistrates’ Court4/20/21★★★★★ Let me share my positive experience at the Croydon Magistrates today and leave t… Your most helpful reviewSee your reviews New this week +230 totalNew likes of your reviews +5.3K326,694 totalNew views of your photos More records this week Reached 5,000 views 10 Bloomsbury Way (All tenants – not just The Office Group)8/29/21  5,049 Reached 4,000 viewsCardboard Citizens9/18/21 4,034 Reached 1,000 viewsLondon Early Years Foundation9/18/21 1,044Need ideas for what to contribute next?Need ideas for what to contribute next? See suggestions on the Your Contributions page.See ideasYou received this email because you contributed user content to Google. If you don’t want these updates anymore, you can unsubscribe here. Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Fight4justice 