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https://www.reddit.com/user/ConcentrateOk5204/draft/d2accf50-7fff-11ee-8c57-a2d170683b37
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Flat
130 Gosterwood Street
London
SE8 5NY
Dear Chigwell Group
I would like you to accept this email as a formal complaint for a failure to make reasonable adjustments I requested on 5 December 2022.
On 30 November 2022 after 16.00pm I was informed that your company would be attending with a risk assessor to carry out a repeat inspection on 1 December 2022 where I was given less than 24 hours notice of the visit that had already taken place on 5 July 2022.
Despite being unavailable on 1 December 2022 and confirming this previously with the lawyer and confirming 7 December 2022 as convenient, Housing for Women and the lawyers failed to book in 7 December 2022 by giving me less than 24 hours notice which is unreasonable as Housing for Women have been fully aware of my reasonable adjustment requests to provide me with written notice of visits of times, names of individuals visiting along with permission to have a witness present for safeguarding with visits arranged after 10.00. There is a long email history between myself, landlord, MP and councillors going back to 2019 where I have had to remind my landlord and MP of the issues with their failings to comply.
On 1 December 2022 just after 09.00am while I was home alone, your manager Tim and Maureen from SafetyBoss arrived.
As you are aware I filmed the interaction from the moment your manager rang the intercom until they walked away. I kindly and politely explained that I was home alone and asked if they could wait one hour as I was not dressed appropriately. I should not have to explain myself about being dressed inappropriately but your manager Tim refused to wait stating that he had another job booked in two hours.
I was very shocked at their refusal to give me time to get dressed, brush my teeth and get a neighbour to be a witness during the repeat inspection as that was the quickest way for me to have someone present but unfortunately your company refused to give me the time to get dressed and have someone with me.
On 5 December 2022 I made a request for reasonable adjustments which your company refused to agree to which was for me to be given 48 hours notice in writing of visits, visits after 10.00am and to remain on our home during repairs.
Your manager Tim wrote a statement to Housing for Women on 5 December 2022 refusing to provide services in our home if I was present by weaponising and blaming the way I spoke and provided a very false, misleading and inaccurate statement about his attendance.
I was very shocked and insulted by your manager’s unlawful discrimination refusing to be present and work in our home if I was present while accusing me of being a risk to your male staff simply because I have cultural differences, needs and disabilities that are protected characteristics under the Equality Act 2010 and known protected characteristics to Housing for Women and your company which Housing for Women made you aware of when they hired you in September or November 2022.
I made a further request asking for your staff to be respectful during Ramadan which your company ignored.
Following repeat requests for the timetable and notice of visits, another request was made asking for your company to use non toxic materials for the flooring repairs which again your company ignored.
As a result of your refusal to agree to 10.00am starts my son put on hold his Master’s degree and starting employment so he could be present for your company to carry out works in our home from 08.00am daily but every day your company was and continues to be a no show.
Despite requesting from your company the timetable, schedule of works and reports, your company has continued to refuse to agree to reasonable adjustments and refused to provide the services, placing me at a substantial disadvantage because of my disabilities.
The report and statement provided by your company on 5 December 2022 has inaccurate, false and misleading information which you have refused to correct and refused to apologise for despite the transcript being available from the video footage of 1 December 2022 which is widely available on Twitter and seen by many.
Your direct actions of refusing to work in our home if I am present is disproportionate, discriminatory and aggressive and your direct actions have caused me as a disabled person at a substantial disadvantage when compared to a non disabled person.
As the company hired by my landlord under the Equality Act 2010 you have a duty to make reasonable adjustments to a provision, criteria, practice or service that places a person at a substantial disadvantage due to their disability. A failure to make reasonable adjustments is unlawful and amounts to discrimination.
You have failed to make adjustments by refusing to work in our home unless I am removed with my son into temporary housing and as a result of your unlawful discrimination and victimisation against me we have suffered significant distress, disruption and suffering by being excluded and denied services simply because I made a request for non burdensome and non expensive reasonable adjustments.
Please provide information in writing as to why you have been unable to make the adjustments requested despite expert evidence proving decanting not being required within the next 14 days from receipt of this email.
Regards
H Presley
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Dear Resident,
We are writing to inform you that on Tuesday 21st November from 08:45am,our contactors SMS Environmental will be carrying out a routine Water Hygiene Legionella Risk Assessment.
It would be helpful if you were present during the visit to enable the contractors to carry out these checks.
The engineers will have photographic identification with them at all times which will clearly display their CRB number.
Thank you for your cooperation.
Kind regards,
Housing for Women
| By including any personal data in your response to this email, you freely consent to this being used and stored by Housing for Women for the purposes of service delivery in accordance with the General Data Protection Regulation. All information and attachments included in this email are confidential and intended for the original recipient only, it may also be legally privileged. Any review, retransmission, dissemination or other use of or acting in reliance upon this information, by persons or entities other than the intended recipient is prohibited. If you are not the intended recipient then please do not use or publish its contents, contact the sender and then delete. The sender does not accept liability for any errors or omissions. Housing for Women Limited is a Registered Social Landlord registered with the Regulator of Social Housing (No L0970); and is a charity registered with the Charity Commission (No 211351); and is a Private Company Limited by Guarantee registered in England and Wales (No 00420651). The registered office is at Sixth Floor, Blue Star House, 234-244 Stockwell Road, London SW9 9SP. |
Refer to
Dear Resident,
We are writing to inform you that on Tuesday 21st November from 08:45am,our contactors SMS Environmental will be carrying out a routine Water Hygiene Legionella Risk Assessment.
It would be helpful if you were present during the visit to enable the contractors to carry out these checks.
The engineers will have photographic identification with them at all times which will clearly display their CRB number.
Thank you for your cooperation.
Kind regards,
Housing for Women
| By including any personal data in your response to this email, you freely consent to this being used and stored by Housing for Women for the purposes of service delivery in accordance with the General Data Protection Regulation. All information and attachments included in this email are confidential and intended for the original recipient only, it may also be legally privileged. Any review, retransmission, dissemination or other use of or acting in reliance upon this information, by persons or entities other than the intended recipient is prohibited. If you are not the intended recipient then please do not use or publish its contents, contact the sender and then delete. The sender does not accept liability for any errors or omissions. Housing for Women Limited is a Registered Social Landlord registered with the Regulator of Social Housing (No L0970); and is a charity registered with the Charity Commission (No 211351); and is a Private Company Limited by Guarantee registered in England and Wales (No 00420651). The registered office is at Sixth Floor, Blue Star House, 234-244 Stockwell Road, London SW9 9SP. |
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