On 6 Nov 2023, at 18:42, H P <hpresley78@hotmail.co.uk> wrote:
Dear Mr Blakeway
I made my complaint public in July 2023 following the statement given by H4W to Inside Housing regarding the many issues we and our neighbours live with. I provided your department of what my complaint is about which your colleague requested from me asking me to summarise them which I did.
H4W refused to accept my complaint which your department was made aware of so what is going on?
Begin forwarded message:
From: H P <hpresley78@hotmail.co.uk> Date: 28 August 2023 at 23:48:10 BST Subject:Re: Housing Ombudsman Enquiry – Case ID – 202015827 [REF/Jk/M4/qW/36/]
Dear Mr Blakeway
Please see below complaint made to H4W in June 2023. I am yet to receive an acknowledgment from H4W who continue to discriminate and victimise myself and son.
I trust the ombudsman will intervene this time and not continue enabling H4W to abuse their power and their tenants.
On 28 Jun 2023, at 11:08, casework@housing-ombudsman.org.uk wrote:
28 June 2023
Dear Ms Presley
Complaint: 202015827 – Housing For Women
Thank you for your email of 19 June 2023 addressed to Mr Blakeway – this has been passed to me for a response as I understand that the last case that the Housing Ombudsman determined for you was the report I issued to you dated 30 June 2022 (apart from more recent service complaints). I am very sorry to hear of the hardship and emotional impact that you describe.
The case that I dealt with last year related to plumbing faults (including with your toilet cistern and scalding water from the shower) and a leak into your hallway (including presence of mould and silverfish). These issues were considered as part of a complaint that exhausted your landlord’s complaints process in July 2021 so my investigation covered events to then and how the landlord had attempted to put right these issues during subsequent months. I determined that there was maladministration by the landlord and made orders which I wrote to you about in the past to confirm that the Housing Ombudsman considered these orders had been complied with.
A flooring issue was determined by the Housing Ombudsman in May 2016 and was not part of my investigation.
I gather from your recent email (and attachments) that there have been further interactions between you and your landlord since my determination and that these have included an additional Part 36 offer in October 2022. If you are dissatisfied with this offer, I would recommend that you liaise with the landlord on this. I set out in my determination that it was “not within the Ombudsman’s jurisdiction to assess the landlord’s offers made under Part 36 of the Civil Procedure Laws”. If further events have occurred since my determination and you have exhausted the landlord’s complaints process again, I would recommend that you provide a copy of the landlord’s final complaint response (with confirmation of what is still in dispute) and we can open a new case reference for you and consider these matters.
If you are dissatisfied with the landlord’s handling of reasonable adjustments since June 2022 or decisions about your flooring or decant offers, please do submit a complaint to them about this. If you encounter difficulties in getting the landlord to respond to your complaint, please provide a copy of the complaint to us and explain what has happened. We will then be able to open a new case reference and my colleagues in Dispute Support should be able to assist in ensuring your landlord progresses the matter through their complaints process. I am afraid we would not pro-actively contact other residents about their flooring issues but we may make enquiries with your landlord related to this should we accept the case for investigation in future.
I hope that this response and recommendation actions are useful.
Yours sincerely
Daniel Toms Dispute Resolution Manager
PO Box 152, Liverpool L33 7WQ 0300 111 3000 http://www.housing-ombudsman.org.uk To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to http://www.housing-ombudsman.org.uk/about-us/your-data/ Try our free online dispute resolution training (click here to access) Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website
From: H P [mailto:hpresley78@hotmail.co.uk]
Sent: 19 May 2022 16:43
To: Damien Egan, Mayor of Lewisham
Cc: Dacres, Cllr Brenda
Subject: Housing for Women Housing Association
Dear Mr Egan
I am a tenant of H4W, having been nominated by LBL for my home in 2011. You are aware of me as I have tagged you on social media posts about the ongoing problems my landlord H4W continue to cause myself and son.
It’s very disappointing that to date, LBL continues to ignore H4W tenants which your council has an agreement with. I have followed all the correct procedures with raising concerns, complaints, documenting and collecting evidence, reported issues to the council, Environmental Health, MP, councillors, ombudsman to name a few and despite all the evidence and so many other cases across Lewisham, I would like to know why the council have yet to acknowledge the misery and suffering H4W are inflicting on tenants? We live in Lewisham so why are we excluded and not getting the help and support from LBL the same way council and private rented tenants do? H4W continue to repeatedly break the Homes Act, Landlord and Tenant Act and the Environmental Protection Act and breach many regulations and to date, LBL have taken no action and left us to deal with years of discrimination, bullying and malpractice from H4W.
The council have a duty of care yet H4W tenants are excluded when it comes to the council using the powers they have to take action against rogue landlords. How is this acceptable in 2022, the borough you are so proud of when it comes to equality and diversity?
LBL must take accountability and responsibility for failing to intervene and take action to protect tenants and prevent more tenants having to go through the hardships from being a H4W tenant and for allowing H4W to continue to abuse their powers. Is there no such thing as intervention and prevention at LBL? When you end up living in a H4W property in Lewisham on a permanent basis, your quality of life reduces if you are a BAME vulnerable and disabled person. There is clear evidence of race, disability and gender discrimination from H4W yet your council has never taken action and to this day H4W continue discriminating, bullying, punishing and putting tenants at risk and LBL are yet to intervene. Why? Where is the council’s duty of care?
My neighbour Barbara moved here during the pandemic. I helped her when I could, sometimes Barbara needed help due to medical needs. There were a few occasions when ambulance or medical staff couldn’t access Barbara’s home due to the outside emergency key box not opening. Despite H4W being made aware of the issue, H4W failed to repair it fully causing delays in accessing Barbara’s home in an emergency. On another occasion Barbara had another fall and LFB had to come out and access her flat with a ladder to the balcony. Her distress could and should have been prevented yet H4W failed to repair the box, putting Barbara at risk.
The FRA states that our building is general needs and not for disabled people. If there had been a fire here, Barbara would not have been able to evacuate by herself. Due to the property not being suitable for Barbara’s needs, which H4W knew it wasn’t prior to offering the transfer, Barbara’s family managed to find a suitable property for Barbara. She was so happy to move from here.
Barbara passed away and she will be laid to rest this week. I will never forget the distress Barbara went through when she had a fall and ambulance staff couldn’t access her home due to H4W’s negligence in not repairing the spare key box outside. Barbara’s quality of life was already significantly reduced due to her disability. And yet she was rehoused here, in an unsafe building, full of all the issues you and everyone else is aware of and she couldn’t even enjoy, be happy or be safe in her home while she lived here due to H4W’s failings in being a responsible and decent landlord.
How many H4W tenants have died in Lewisham and how many of those who passed away had problems with their housing, with repairs, complaints, staff, ASB, rehousing and everything else that tenants report and have difficulties with? How many more deaths will it take for the council to recognise that tenants are being caused so much poor and ill health due to their living conditions and actions by H4W?
If H4W were a private landlord, they would never be allowed to do the things they’ve done to me, my son and neighbours so why is it ok for H4W to do it but not a private landlord?
If the CEO of H4W were to be a male, he would be described as misogynistic and it would be a national scandal that a CEO repeatedly and purposely bullies and discriminates vulnerable, disabled, survivors and victims of abuse as well as putting people at direct risk of harm but also risk everyone else’s safety at the same time. Do you know how many Lewisham tenants of H4W have become a victim of crime? And yet women and their families are still being rehoused with H4W in Lewisham with tenants completely unaware of all the issues and risks.
The way your council have treated me and my son and the way LBL have ignored our cases is unacceptable and utterly disgraceful Mr Egan. If it wasn’t for the council, we wouldn’t be living here. Over ten years of our life wasted, suffering because of H4W and your council’s refusal to help us. Had the council intervened and helped then I would not be having to now go through a very expensive and stressful legal disrepair case to get repairs done. I was refused eligibility to be put on the council housing register by LBL despite having evidence our home was causing us ill health plus confirmation from H4W that our home smelt of toxic waste because of our home being directly above the communal bin room. On what grounds did the council decide to refuse us social housing within Lewisham? If the council had accepted our housing then we would not be living here now. Your council knowingly made the decision to discriminate us by refusing us rehousing and allowed H4W to abuse us over the years.
What more evidence does the council need? It’s clear H4W have no intention whatsoever to be a decent landlord and provide a decent home for us. Some repairs go back over seven years and today I’m still waiting for those repairs to be carried out. No tenant should have to wait years to get repairs done and no tenant should be put at additional risk due to disrepairs and crime. In the ten years we’ve lived here only twice has the council ever visited us. What happened to my previous cases with LBL regarding H4W and how much longer will your council keep ignoring us?
Regards
<2023-11-06 Letter to R explaining the cases we have for her.pdf>
The Employment Tribunals Law is responsible for making me the #target of hate Crime. This is the list from the Employment Tribunal regulations #judgemartin#JudgeFreer#judgeshanks. How do they think they can collude to cover up the Modern Slavery Practices of #LEYFnCohorts ? I give the ET my Medical Reports to copy on the 20/12/2016. So why they say there was no other Medical Reports except Dr Crawford?
Finally going to rest. I am not answering my phones! If emergency please leave messages. If you send the Police and Ambulance services, they will have to tear down the door. I need to get control of the Nervous Tic in my face. Maybe #Relaxation might hel
I will write a narrative about Monday 30th October 2017 when my #Coach_WinsomeDuncan send the Police and Ambulance services to take me away from my vulnerable #husband. Well if you know me when I curse bad words and get in a #PassiveAggressions mood then they might think they have to sedate me. My GOD is good oh. I hardly cuss these days. But I develop a #nervous tic in my face. Due to the Disabilities.
Memories of when I worked at Luton Street LEYF Nurseries and implement and promote the EYFS and was the SENCO. Coordinator of the #multigenerationalworkingapproaches and start the Case Study at Penfold Street Residential Home. The best they can come up with is #DragQueen. But where is the INCLUSION aspects?
My outcome in life could have been so much different if my transitional development was not interrupted by the DNA GOD bestowed on me. I am full of regrets for what I could have become. But in a sense I am thankful in a way for the way that I am. Otherwise I would not be the #sensitive person that I am today. I am not perfect, but perfection would be so damn boring. Giving GOD thanks for everything. Even the discrimination from #LEYF which help me rediscover myself. I am a child of GOD and the only daughter of Mass Ivan and Ms LOU.
I was in East Street Market where I meet these Lovely Young Ladies. Haven’t had time to read the leaflets. But I promise to go back for more information on the 14th November in ESM. See you there.
Let me introduce Cara. I meet her #owner when I was coming from the market on Saturday. She remind me of our Pet Dog who live with us until she died. I get to talk about my #MamaLou cats who she treat like her children. But what resonated with me was when I said to the Young Man, I love to chat. He said oh yes, “Imagine if someone was thinking of suicide and come see us talking and join in…”? By the way he is White and his elder daughter is 10 years old. Don’t think @leyfonline would understand the #multigenerationalworkingapproaches they use to push? They already moved on
Anyone who knows me know that I was prone to accident from the time I take on my Papa #IS_NEMBHARD sickness. But I managed to carry on. Giving up was not an option. But what happened to me at #KINGSCOLLEGEHOSPITALNHSFOUNDATIONTRUST and now LEYF Nurseries is just too much. But for the #EmploymentTribunals to preside over 2 miscarriages of justice mean I will spend the rest of my life with my Fight4justice breaking down barriers. I am waiting my turn to tell PM Theresa Mayabout my experiences at the #PRESTIGIOUS_HOC
Just wondering if @leyfonline get the calling cards I asked the Young Lady to deliver. But they can tag me as a CRIMINAL and put me on some exemption to stop me getting a job. Let me know when you are ready for the #dragqueen to read stories. I come in many disguise. But RACIST COWARDLY THUG is not one.
I am standing outside the #PRESTIGIOUS_HOC according to the #3Judges where LEYF Nurseries when they continue the discrimination sanctioned at BIB to take away my Basic Human Rights by fair or foul means. In my email to #DilysEpton on the 14th March 2015, I stated if anything happens to me, they would have to explain to my #2Sons.
I didn’t fall for the bait. On 10th September 2015, after my Diabetes Eye Check, #HildaMiller told me if I was not well I should ask my GP to sign off and don’t come back to work.
I was forced to resign on the 27th, after a Nervous Breakdown. The #EmploymentTribunals said I am not a #CREDIBLE_WITNESS after I am in research, recommended to Acas.
Listen up #Good! These are the same #NaySayers that tried to destroy another #MemberoftheFamily because they can’t take Persons who are #Ambitious? Persons of my #2Son Valdin Legister calibre who decides to work himself from the #Grassrootsup to achieve his #Dreams. So what did they do, hold him up to #Redicule on National TV & the Newspapers. Can someone tell me why they did not know that the #DISCRIMINATION would affect him Emotionally & Psychologically. What sort of #Dimwits don’t know that. My question is are they now going to let whatever issues they have with #Others be the deciding #Factors in this matter, then spend #Money to correct their #Folly? I have been going through #Discrimination in no other than the #MotherCUNTTree since coming back from burying my #MOTHER. The whole debacle have taken a toll on my #Health & that’s why I will not stand idly by & allow them to do to my #Nephew what they have done to my #Son! So now let the #Games begin. My #FIGHT4JUSTICE is at an end with a wicked former employers LEYF Nurseries, so my #ADVOCACY will just be switched over to defending my #FAMILY! The Pen is Mightier than the Sword. With Social Media we have the tools to make sure Equal Right & Justice is served for Everyone. Not only those with the balance of Money & Power & Friends in High Places. Dem say mi #MAD & a stare in #Space, but a TRUE dem nuh know how far mi a look eina di #Future! We are #HumbleFamily coming from far, but I don’t believe in #TurningzotherCheek or always taking a #Kicking?
So that the #Powers that be understand that these views are entirely my own, I will not be tagging anyone!
0:02 / 1:46
Keisha Esson · Shout Out 2 My Lil Big Bro Veralton Nembhard….#WayUp#ProudBigSis#Congrats#EndlessLoveAll reactions:3Valdin Legister, Keisha Esson and 1 other22ShareOn this day7 years agoActiveMervelee Ratty Nembhard is feeling optimistic. · Shared with PublicTaurus: A new drive pushes you towards success this week. It looks like someone or something from far away is lighting a flame in your heart. Take that trip – it could prove the most rewarding thing that you have ever done in a long time. I am up for the push towards success. Well whatever flame is been lit in my heart it can wait, as I have more important matters to take care of. Have been living with #FalseHopes all this time… Oh how I would #LovezTrip, but #DutyCalls…What else am I left with? Not much, but I will have to continue working on supn! There are #Stories2bWritten & I fancy myself as Heading for a #CareerChange. #Advocacy would play a big role in what I intend to #Accomplish?All reactions:111ShareOn this day7 years agoActiveMervelee Ratty Nembhard is feeling thankful. · Shared with PublicThe things they say… “I never buy what someone says is ‘in’ or a ‘must have’. I buy what makes me happy” Iris Apfel, fashion icon, aged 95Me in a nutshell. When I went shopping, I ended up with #3Outfitsb4Igotthis. Each time I see supn better I went for it, until I couldn’t resist the final one. To me #Money was nothing compared to what I was looking for! Me, Myself & I everytime when it matters. Only Kevin Murray & Valdin Legister can stand on #EqualFootings with #MamaRatty…?All reactions:31Nembhard Samuels, Valdin Legister and 29 others72ShareOn this day7 years agoActiveMervelee Ratty Nembhard · Shared with PublicSo #Normal that LEYF Nurseries can get away with treating me less than an #Animal & the #SYSTEMS are CON-Spy-Hating against me to let them continue the #ModernDaySLAVERY! Then they colluded with #BigCompaniesOrganisations to continue the #DISCRIMINATION because of money & power & friends in high places. Well I am on a mission with my #FIGHT4JUSTICE campaign!Urban Intellectuals added a new photo — with Seydina Osman Dia Diouf and Rashad Muhammad Hasan. · ShareOn this day7 years ago
I nah tarry, like #PrinceHarry mi hab serious business like Life & Death & the Restoration of my #NameCharacterReputation fi sort out. But unlike the #YoungPrince who has been #MauledbyzPRESS b4, mi a tek di #FIGHT4JUSTICE to LEYF Nurseries, their CON-Spy-Hate-Asses & Kill-Z-Ambitious with Alligators & Lions in z #Den of InQuiries in the Mother-CUNT-Trees.
Well since I have been keeping a “Defensive Practice” from they stitched me up at King’s College Hospital 2004-2008… With the aid of UNISON, Southwark Council Send Section, #CapsticksSolicitors & the #LEAacrossLondon & other Legal Adivisory Services… I take no chances & have been keeping a #PaperTrail since…
So this is me throwing down the #Gauntlet2zPerson who called my #Homephone yesterday. If they have any #GUTS & believe in the justice that caused their People to end up as #NOMADS & part of the #TravellersCommunity over Europe all those years ago before they were allowed to #Settle. Then have the #Courage to release the #Video that was made a few Wednesdays ago?
Let the Public decide who should be #Hurting because of the #DISCRIMINATION people have endured throughout the #Centuries of Oppressions by DICTATORS like LEYF Nurseries. Only then are they allowed to ever call my phones again begging me to do anything!
The Voice: the union for education professionals Solicitor sold me out when they allowed LEYF Nurseries to buy them out & the Union Rep DARREN MAHON disappeared without trace after the 7th April 2015. Then the Solicitor Arwen Makin advised me not to appeal their trumped up charges. I am still been charged Union Dues a year on from not working & the Union was served with #Grievance.
Then after completing the Teaching Assistant training HCT Group invited me for an Informal Chat, I done what was asked of me & the rest is history. But I learned during the chat that LEYF Nurseries offered #Placement to HCT learning centre so now once more its boils down to Money & Power & #FriendsinHighPlaces.
My #OpenLetters were sent to: Goverment former PM David Cameron, Solicitors Bates Wells Braithwaite, Voice: the union for education professionals & the Daily Express that brought to my attention #TECHdontLIE?
I have since raised my concerns with the current PM Theresa May & maybe I will have to launch I Court Case like what is happening with the #Remainers v #Brexiters…? But don’t anyone take me for an idiot because I prided myself on my #Principles.
That’s why I chose not to release any of the #Footages from the Damilola Taylor Center Story that I captured on my way from Teaching Assistant trainings that was filmed near the East Street Market. Now I get on with my #WORK of promoting #MERVELEEMYERS!
Mervelee Myers will certainly be using #HerBigHeart to shape the #LittleMinds of the feeble, obtuse, unprofessionals who are LEYF Nurseries. If there are any #ReputableLeaders still left in their employ, maybe they can advise LEYF Nurseries to do the decent thing. Instead of playing the #PSYCOPATHS & getting other Organisations to call me to back down from my #FIGHT4JUSTICE campaign. Don’t worry in due course I will put names in the #PublicDomain!
Diverse & Complex Needs – U can’t tell by Looking: So I am travelling on the #1 bus home & got caught up in bottle neck traffic… If I wasn’t really so TIRED, I’d have got off & walked? Bloke came on the bus & stood behind the seat am sitting in & is saying excuse me… He kept on saying it for a good many minutes & the other bloke just sat there… Eventually sum1 beckons to him & he indicated with hand 2 Ears – yes he is DEAF! The JA bloke (yes recognised the accent) began to apologise saying he thought the bloke was being Rude & Ignoring him?
Later on a young lady got on & similar occurrences happened as with the bloke. It was good to see & hear the JA bloke explained to the YL that the bloke is Deaf & the same thing happened to him when he did not respond. All is well that ends well as the JA bloke was trying to communicate to the Deaf bloke about getting Hearing Aid…
The moral of the story is we should not be too quick to JUDGE! As I go about my daily business I am reminded of the Persons we come across who are experiencing different situations in their Lives… It is not easy & that was 1 of the major Reasons why I embarked on Studies to empower myself to deal with some of the ISSUES which had confronted me in my Childhood & later on that road I travelled called LIFE…! So often times I feel down & out as I refused to tag myself with that other “D” word, but I always Bounce Back Before 2 Long!
All reactions:
5Sharon Nembhard-Francis, Judith Gordon and 3 others
Dem sey when Trouble tek U… Pickni shut fit U!!! Fuss dat fridge conk out, tv falla suit… & dis morn dat cusSID washing machine decided dat it nah mek 2013 cum ketch it a wuk nuh more… RIP Jany 2001- Nov 2012!!! Guess caan complain 2 much stil?
48 years ago today: the March on Washington for Jobs and Freedom On August 28, 1963, over 250,000 people descended on the National Mall to advocate for social, political and economic justice for African Americans in the United States. The Freedom March is widely credited for pushing the JFK Administration and Congress to move forward on civil rights legislation. The nine goals of the rights march: A comprehensive civil rights bill from the present Congress, including provi…
Fight4justice 