Without Prejudice Mervelee Myers Name LEYF UEL Richard Harty MIC Paedophile Membership Judiciary Of England Wales Criminal Justice System Crown Prosecution Service Target Me After Mum Died 15/6

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Refer to

Subject:  Complaint Review

Reference no: NBS7804091Myers

We’ve reviewed your complaint

Dear Mrs Myers

Thank you for your response to our email dated 22 May 2023.

I’m sorry that you remain unhappy with my response. However, we’ve reviewed your complaint and believe the outcome given was fair. Please see below:-

  • You say that I abruptly ended our call. At 10 minutes into the call it’s clear that you made another call and a lady answered and said to you, “yes, please I’m listening to you”. When I asked who this was you said you cared for your 100 year old husband and refused to say who the lady was. As we were discussing personal matters I told you I wasn’t prepared to carry on with the call and politely ended it, which was the correct thing to do.
  • You feel dissatisfied with the outcome of my investigation and lack of professionalism and communication. I can’t agree that this is the case, as I’ve answered all your concerns in my final response email, having read all the statements provided when you gave you your warning.
  • I’ve failed to call back, sorry but I’ve been on annual leave starting 23 May returning today 31 May 2023, so this is the first chance I’ve had to respond to you.

Your rights

We believe we’ve already delivered a fair outcome, and if you remain dissatisfied you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so by 22 November 2023, which is six months from the date of our previous final response letter.  I’ve included a link to their leaflet, or you can visit their website – www.financial-ombudsman.org.uk. 

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.  For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Yours sincerely

Jayne Finch

Snr Member Relations Consultant
Member Service

0161 605 3425 ext 1222

We want you to be sure this is a genuine Nationwide email.  So here are two simple checks you can make:

1- Check the Postcode in this email is correct.  For your added peace of mind, we will make sure we include it on any email we send you.

2- While we may ask for information relating to your complaint we will NEVER ask for any passwords, personal banking details, card details or PINs, nor will we direct you to a website asking you to divulge your personal security details.

If you are concer ned that you may have revealed your personal or security details, you can call our helpdesk on 0800 302011.

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Published by merveleeconsultancy

Qualified Early Years Practitioner Level 5 (EYFS) and Learning Support Assistant Level 2 Children & Young People. Former Basic Basic School Teacher. Specialises in the Early Years Foundation Stage: Special Educational Needs & Disabilities (SEND). Policies & Procedures. Safeguarding. Report Writing. Mentoring (Children & Young People). Multigenerational Working Approaches.

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