Customer Complaints Team
JN Money Services (UK) Ltd
389-391 Brixton Road
London SW9 7DE
Email: jnmtonline@JNGroup.com
Web: www.jnmoneyonline.com

Money Transfer to Jamaica
On Saturday 31/08/2019, I visited the Jamaica National Branch at Elephant & Castle to send some money to my #niece. I explained this was the first time I am sending to her. I could have put the money in the #account she gave me, but wanted her to get it the same time. The money was to help with fees for my grandniece Jada Sinanan who was admitted to #hospital.
My niece Careen Nembhard Sinanan called on Sunday saying she was told the money was #withdrawn and she is to contact the sender. I was back in E&C on Monday 2/9/2019 and waited until the matter was sorted by the man of God from #Ghana who acted so professional, dealing with the issues. After sorting it, he #apologised for any inconvenience. I even told him, next time I will put the money in her account. I relayed the instructions to my niece.
Tuesday night I am here, #stressed out addressing correspondence from https://www.39essex.com/barrister/samantha-jones re the #institutionaldiscrimination by the individuals from the establishments and systems that ruined my LEYF Careers and destroying my life. My niece was on the phone from Courts in Sav-La-Mar, asking what kind of #job I do. I told my niece to let me speak to the person, but the person refuse from talking to me. My #intention was to supply whatever information that was required. I hope by now you begin to get an understanding of Mervelee Ratty Nembhard me, so I don’t have to go into #explicit details. I said to my niece, now I started #shaking as the idiot insisted my niece ask me what #work I do.
I have a #diagnosis for Chronic Anxiety as a result of #traumas when my father was stricken with Parkinson’s disease. I know the #triggers and signs and symptoms of what I discover is my Atypical Parkinsonism. I try and avoid situations that trigger my traumas and CBT Maudsley Hospital www.slam-iapt.nhs.uk/southwark helped tremendously. I was advised to get CBT by www.healthmanltd.com to find out why I #react the way I do to certain situation. Because of how LEYF Nurseries #LEYF www.leyf.org.uk used my disabilities to deny me my entitlement after the death of my mother, have not worked since.
I was back at E&C again on Wednesday 4/9/2019, but waited until businesses were opened in Jamaica to see if I could get the matter sorted once and for all. I told the cashier what my expectations are re the attitudes of the people in Jamaica and how they were dealing with the matter. To cut a long story short, the cashier showed her #ignorance in the way she was dealing with the matter with mumbo-jumbo arguments. This reminded me of what I have been going through the past 5+ years with discrimination.
The excuses were coming fast and thick from the cashier and it was obvious she is #contradicting herself trying to gloss over the matter. I pointed out that JN Money can’t afford to let their partnership with any other firms affect or ruin their business and reputation. Realising I was getting nowhere, I ask for my money back. The transaction was going through, when the cashier ask if I have ID. I said no, but my #data is on the system. She responded that she did not ask if my details were on the system, she asked for ID. I was about to answer, I did not have photo ID when Garfield intervened saying, she have rights to ask me for ID and I was #behaving unprofessionally.
Well, I guess you know what’s coming next, but let me explain. I said to Garfield, I was not #allowed to respond to her question. I told Garfield to look at my #face carefully because he and I have similar disagreements before because of his #attitudes. I took out my Bank Card showed it to the cashier, but she #ignored me. I said now you are acting as if I am the one at fault for what is happening with this transaction. If I had a job to go to, would my #employer give me time off? By this time my #brain is working out how I am going to show up the faults in the systems that can discriminate against me for the past 5+ years. I have sent £1000.00’s via Money Transfer, so what’s with the paltry sum of £100.00?
I asked how would they #verify if I told someone over the phone to tell them “I am the Queen of England”? Since Garfield and the cashier, whom I was seeing for the first time decided to treat me like a #scammer, I decided to point out the #flaws in the systems. I have done all sorts of training and 2 GDPR as I keep updated with changes in current laws, legislations and codes of practices and conducts.

Here’s How I Prove Them Wrong
The cashier counted the money and put in the Pigeon Hole. I take my money, saying you #upset me so much, look how I am shaking. I doubt the silly idiot even understand what was happening to me. Her head was stuck up her backside because that bigot Garfield supporting her ignorance in disrespecting a #customer.
For all I know this was aiding the Money Laundering scammers in Jamaica by thinking I was as corrupt as them.
I repeated I need the complaint’s form and Garfield passes it to her. She puts it in the PH, I pick it up.
She puts the #receipt for me to sign; I pick it up and walked out. She was calling after me.
I am outside the Bank with my money, the receipt and complaints form.
I stood outside and #ginger their rass.

Lessons To Be Learned
If I am/was what they are #alleging at Courts and the discrimination at JN E&C. I could go back and demand my money again.
This is not the first time JN discriminated against me. It happened to me 2 times in 2008 when I lost my #brother.
I do Business on behalf of my husband to send money to family. So JN Money is cutting off its nose to spite its face. And shooting itself in its foot.

I am sure another Bank would welcome my Business. But I will be #resolute and not let ignorant people cause me more stress.
I will only continue doing Business with JN Money if they act on my concerns.
If you want to know what I am capable of, please accept I take Barclays to the Financial Ombudsman Service Ombudsman in 2004. You are welcome to do the #research.
I don’t need #compensation from JN Money, an apology will do. I know the excellent services JN Money have been providing.
But JN Money attitudes lost my husband’s Membership.

My Mission
I am returning home God’s willing once my duties to my husband are finished in the UK. I want to be part of my 2 sons Kevin Murray and Valdin Legister legacies, building on foundations laid in Westmoreland, Jamaica. I don’t know what the future holds.

Prepared by: Mervelee Myers
Email: rattynem@btinternet.com
Mobile: 07950618083