Bermondsey Health Centre
108 Grange Road
London SE1 3BW
11th June 2016
To Whom It May Concern
Re: Employment Tribunal Judge’s Order for #Disclosure of Mervelee Myers Medical Records.
Records from 1st October 2014 – 27th September 2015.
I would like to bring to your attention an #incident that happened at the Practice when I came in to return a form that was given to me on the 9th June 2016. I walked into the Practice on the 10th June 2016, waited my turn and handed the form in. The young lady took the form to another person across the room and returned to the counter. To my surprise, she puts the form on the counter, said to me “we can’t do anything, it’s #invalid” and you have to come back when the manager is here. She won’t be here until next week and is about to walk away. And I mean just like that!!!
I ask the young lady what do you mean it’s invalid, she pointed out that the date on it says September 2015. I said to the young lady if that form is invalid it has nothing to do with me, I #collected it from your colleague there only yesterday. I need this matter to be sorted by #Orders of the Courts. The young lady started #waffling making some silly #excuses. I told her I needed something done by the end of the month and that everyone needs to up their #games and left.
When I was walking out I #witness the person whom the young lady took the form to at the end of the office peeping out from the other side of the records. I can #appreciate the upheavals presently happening at the practice because of the #changes I was informed about recently. I have had #excellent services since I joined the Practice and believes in giving everyone chances to #correct their mistakes. Therefore that’s why I am sharing my #concerns about the way the matter was handled so lessons can be learned to enable the Practice to continue to #deliver quality services.
Since it was the first time I was seeing the young lady at the reception I am assuming she is new to the Practice. I can appreciate the fact that it is a #nightmare working with #disgruntled customers especially in a new job when you are finding your way. At no time did I see anyone else even the lady who gave me the form on the 9th offering her some words of #advice. In my line of work “Collaborative Team Work” is important to #achieving best inclusive practice. Might I suggest better #mentoring and support be given to the young lady in question. And that’s the main reasons for raising concerns so she be given the support to do her job better.
In the meantime I would appreciate if the matter can be addressed with the #urgency it merits so I can have my Medical Records released before the end of the month – 30th June 2016. I have had an #unfavourable response from my former GP when I found myself in similar circumstances and needed support (copy of letter attached). Therefore I do not want #history to #repeat itself.
Hopefully, this matter will be looked into and #resolved and we can move on.
Mervelee Myers FD (Open).
Early Years Practitioner/Volunteer.